Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from dallas tx

Hotel is not up to day under staff

Posted May 30, 2015
Hotel has lack of customer service, rooms are not up today
Comment from Hotel Management
Jul 2, 2015 by nicole s., Hotel Management
Dear Alex, We were very sorry to hear you did not enjoy your stay with us! We are currently going through a full hotel rejuvenation project that will essentially update all of our hotel from our rooms to our common areas. We hope you’ll give our hotel another try after this project is complete to see all the great changes we’re making. Sunny Regards, Nicole S.
5 out of 5
Recommended
for Business Travelers
by Omar

Posted Mar 27, 2015 on Hotels
Comment from Hotel Management
May 29, 2015 by Amber, Hotel Management
Dear Omar, Thank you for taking the time to rate our hotel on Hotels.com. We are so glad you had a great stay with us! We hope to have you as our guest again! Thank you for choosing the Holiday Inn Select. Sunny Regards, Nicole S.
4 out of 5
Recommended
for Families
by Arthur

Posted Mar 26, 2015 on Hotels
Comment from Hotel Management
May 29, 2015 by Amber, Hotel Management
Dear Arthur, Thank you for taking the time to rate our hotel on Hotels.com. We are so glad you had a good stay with us! We hope to have you as our guest again! Thank you for choosing the Holiday Inn Select. Sunny Regards, Nicole S.
4 out of 5
Recommended
for Couples
by William from lower alabama

night out with stayover

Posted Mar 21, 2015 on Hotels
Comfortable stay. We will stay there again in the future.
Comment from Hotel Management
May 23, 2015 by Amber, Hotel Management
William, Thank you for sharing about your experience at our hotel! We are so glad to hear you enjoyed your stay! We look forward to having you as our guest again in the future! Kindly, Nicole S.
2 out of 5
Recommended
for Getaway With Friends
by courtney from Nashville

WORST MANAGEMENT EVER

Posted Mar 19, 2015 on Hotels
MANAGEMENT WAS HORRIBLE!!! The housekeepers were very nice and sweet, but they were definitely understaffed. Management was very rude to the college students because it was spring break.
5 out of 5
Recommended
for Everyone
by A verified traveler from lodi, New Jersey

Convenient to family and activities in Panama City

Posted Mar 18, 2015
Pros: Everything
Pleasant comfortable hotel. Have stayed there many times during visit with daughter and grandchildren. Always great stay. Staff great.
Comment from Hotel Management
Mar 18, 2015 by Meagan M., Hotel Management
Thank you so much for the excellent review! We are happy that you had another great stay with us and enjoyed everything our hotel has to offer as well as our convenient central location! Thank you for choosing the Holiday Inn Select; we hope to have you back as our guests again soon!
5 out of 5
Recommended
for Couples
by Jason from the sticks.

great night till the blockparty kicked off.

Posted Mar 17, 2015 on Hotels
The executive suit was awesome. I got what I paid for. The good folks at the desk really made me feel at home. Minus the biscuits and tomato gravey. Now the reason I gave the neighborhood a 2. I understand it was spring break. I understand people are going to get stupid. But somewhere about 2 o'clock in the morning the blockparty kicked off in the parking lot. I called downstairs to complain about all the racket being made. Guess what this hotel doesn't staff security. All the local law enforcement was busy at the beach. So we packed our stuff and took off back to the house. Good hotel just not during spring break.
Comment from Hotel Management
May 23, 2015 by Amber, Hotel Management
Jason, Thank you for taking the time to write a review about our hotel, we greatly appreciate your feedback! We’re so glad you felt at home at our hotel and that it was a good value. We’re so sorry to hear of the experience you had during the night. We do have a security person at the hotel most of the time but to handle something of that nature it seems he would have needed some assistance, and unfortunately during the busy Spring Break Event period our local law enforcement is pulled in many directions. We hope you’ll come back and visit our hotel again soon, we’re very sure that you’ll enjoy it even more outside of this special event period, and we hope you’ll also enjoy all the exciting and wonderful changes we’re making to the hotel as well! Kindly, Nicole S.
4 out of 5
Recommended
for Families
by jarrad

This traveler left a rating score only Posted Mar 17, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from L

Made my trip worth while

Posted Mar 16, 2015
Comment from Hotel Management
Mar 17, 2015 by Meagan M., Hotel Management
Thank you for the excellent review! We're so happy to hear that you had a great stay with us and that we made your trip worthwhile. We hope to have you back to visit us again soon; thank you for choosing the Holiday Inn Select!
2 out of 5
Recommended
by A verified traveler

retro

Posted Dec 18, 2014 on Hotels
check in desk staff were nice, others could have been better. Room service was average. the whole place has a retro feel to it with mirrors and laminate wood paneling. any minute, I expected al pachino in a tweed jacked (from Donnie Brasco) to come around the corner smoking his lungs out. I can tell that this place used to be smoked in a lot even in a non smoking room and hallways. it just has that "taste" of it. gym had 4 cardio machines that were in ok shape and one cable machine that was useful. bed comfort was probably 3 stars out of 5.
Comment from Hotel Management
Dec 23, 2014 by Amber, Hotel Management
Thank you for sharing your experience with us on Hotels.com. We're happy to hear that you enjoyed the friendly and helpful service provided by our front desk team. However, we are saddened to hear that you did not experience a comfortable stay as our guest comfort is very important to us. We are pleased to share with you that we are currently in the process of renovating the hotel with an updated and modern design. We are excited about all the enhancements and feel confident that you and our other valued guests will love our new look too. We hope to have you back as our guest again and thank you for choosing the Holiday Inn Select!