Ratings based on 499 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by sabrina from atlanta

Posted Aug 30, 2013 on Hotels
Emerald management was excellent
5 out of 5
Recommended
for Everyone
by Lorena

Nice hotel close to the beach

Posted Aug 12, 2013
Pros: Costumer services, room very clean.
Everything was excellent. Clean rooms, clean carpets, beautiful Kitchens. Beach areas very clean
3 out of 5
by Mark from Houston

Great property.......but get ready for the fees

Posted Aug 8, 2013
Pros: The pool is incredible
Cons: The rooms are nice but carpets and furniture are close to filthy and need cleaning or replacing.
The proprerty has insituted new fees just to access the pool- over $27 a person. Our group of 7 cost over $200 with tax. This is in addition to cleaning and other fees totalling over $250.
2 out of 5
Recommended
by A verified traveler

Stay somewhere else

Posted Aug 7, 2013 on Hotels
Place has really went down hill since we were there last in 2011. Condo was filthy upon arrival, spent first night cleaning and rewashing all sheets, even had trash bag left on patio by previous guest. There is now a daily charge to use amenities that you have to dish out to use pool, beach etc. Internet didn't work in room all week, calls to front desk were useless. I would recommend staying elswhere.
1 out of 5
Recommended
by Jerry T from Missouri

Room was Dirty

Posted Aug 5, 2013 on Hotels
This was the third time we have rented at this location and most likely the last. On arrival room was nasty, sand on floor, trash left on deck, furniture stained and dated, patio furniture rusty and patio cushions torn. Internet did not work in room all week, even talked to gm with no resolve. Also notice the amenities charges of almost 200.00 for the week to use pool and facilities that is new and I didn't notice and you will have to fork out.
3 out of 5
Recommended
for Families
by Mr from Mobile

Nice place, gereat location, dirty room.

Posted Aug 5, 2013
Pros: Entire hotel was nice. Lots to do for all in a family.
Cons: room was a mess. too many different service providers taking care of rooms. I'm sure some are fine, the one we used was not.
Location: Great location.
Location is great. Love the pool and all hotel grounds and are great. Plenty to do inside the resort. The room was NOT good. The size is fine but the floor was dirty when we arrived. We stayed in a 6 person room however, there was only bedding for 3 people (we had 4 people). We also only had 2 towels, FOR 4 PEOPLE! We called 4 times to get bedding and additional towels. They brought them on our last day. We will not be using this service to book a place in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pool....

Posted Aug 5, 2013
Pros: the kids pool
Cons: Clean carpets, utensils that actually work (both can openers were broken), fix the drain in the tub (water goes down too slow) & a bigger dining table
If we go back to the Shores is only because the kid's pool! Dirty room, we have two kids not big enough to sit on a bar stool and they only table on the room was a 2 sitter....the parking garage is a joke - the spaces are super super tide. The elevators are way too slow. Don't like the hand bands. Nice entertainment at night.
2 out of 5
by James from Spring, TX

Avoid elevator

Posted Aug 3, 2013
Had to check-in at a drive through bank teller-like office building. After 11 hour drive, arrived at 5:30pm, check-in time was 4pm, and room was not ready. Had to just hang out until almost 7pm before we could unload car. Some elevators were broken so this was a disaster. Garage goes up 8 floors, so if you can get a condo on one of these floors you can avoid the elevator issue. We were on 18th floor so getting out of the facility took at least 10 minutes after waiting on elevators and then battling out of garage. The garage is a disaster as well, with cars entering past cars exiting so the turns can get interesting. If you try to leave at dinner time, expect to wait at least 5 minutes just to get out of the garage. The wrist band policy is also highly annoying, just don't lose yours. Other than that, our condo was fine, pool and beach were nice, and the staff was actually quite helpful.
3 out of 5
Recommended
for Families
by Cape from ANderson

Not what it seemed

Posted Aug 2, 2013 on Hotels
I was very unsatified, with Oaseas. There were hidden fees and no details of our responsibles. Our room was clean and comfortable, however the wait time for the elevators were long. Check-in was not on site and there was no details telling us where to go until we were at the hotel. Customers in more details of Hotel amenities and a detail map of the site. I just wanted to know where to take the trash to.
1 out of 5
Recommended
for Families
by Patty from Georgia

HIDDEN FEES

Posted Aug 2, 2013 on Hotels
Me and my family went for 3 days and it already cost us $738 just booking it online. When we showed up at the hotel they sent us to a completely different location to check in. There we had to pay $148 more dollars for cleaning fee and damage fees and stuff like that. Then we get to the hotel and have to pay $90 more dollars just for the pool passes. It's ridiculous!! At least they should warn us about the damage fees and the cleaning fees. And the pool passes should be included with the booking! I will never be back at the shores of panama.