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Reviews of Continental Hotel Panamá

3.5 out of 5
Continental Hotel Panamá
Via España & Ricardo Arias Street, Panama City, Panama

Reviews

7.6

Good

Rating 10 - Excellent. 252 out of 995 reviews" "
Rating 8 - Good. 395 out of 995 reviews" "
Rating 6 - Okay. 237 out of 995 reviews" "
Rating 4 - Poor. 72 out of 995 reviews" "
Rating 2 - Terrible. 39 out of 995 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good but noisy.
the hotel is beautiful! the staff is very welcoming. my only tip is that since the hotel is located in a central spot it is very noisy to get some sleep.
Stayed 3 nights in Mar 2020

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Wonderful pool. Plenty of parking. Clean rooms. Didn't get a chance to try their restaurant but it looked nice.
Stayed 15 nights in Feb 2020

10/10 Excellent

PJ, Kingston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view the pool area and garden landscaping....music played all day..
Stayed 8 nights in Feb 2020

2/10 Terrible

La-Quahn, Plainfield NJ

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not put in the room I paid for until I complained and the water in my new room was not working
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Ces, Panama

Liked: Cleanliness, staff & service, property conditions & facilities
The food was horrible What was offered was limited and had no taste. The group even arranged an event; the tea and coffee served with cold water the food atrocious
Stayed 1 night in Feb 2020

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pool is too much open to the view of public from lobby
Stayed 2 nights in Feb 2020
Response from Continental Hotel Panama on Feb 12, 2020
Thanks for your review.

10/10 Excellent

Mike, Miami

Traveled with partner
Liked: Cleanliness, staff & service
The hotel is very conveniently located in the center of the shopping and banking area. The experienced staff are ready with any kind of assistance, from the Bell hop and Front Desk clerek teo the waiters and bartenders. I've stayed here many times and never had a bad experience. However there are a few things perhaps they coild look at. Our room was sparsely furnished with only the bed, night tables and a desk and chair. There was no sofa or armchair in the large room. Also there was no literature whatsoever in tshe desk drawers. There are plenty of outlets for PC, mobiles etc. We were out one day and had put a do not disturb sign on the door. We removed it at 6pm and when we came home the room was made up clean! I definately would stay here again. They arranged pickup at the airport which was faultless. Just a few small things, that's all!
Stayed 2 nights in Jan 2020
Response from Continental Hotel Panama on Feb 12, 2020
Thanks for your review.

10/10 Excellent

Christina, San Antinio, Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and spoke great English. It was not in the most convenient location though. Just fast food nearby and very little shopping
Stayed 4 nights in Jan 2020
Response from Continental Hotel Panama on Jan 20, 2020
Thanks for your review.

8/10 Good

Mily, Panama

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and I did not like the receptionist that help me on my arrival,
Stayed 1 night in Jan 2020
Response from Continental Hotel Panama on Jan 20, 2020
Thanks for your review.

8/10 Good

Silvia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Concierge Continental on Jan 10, 2020
Thank you for your calification

10/10 Excellent

Channing

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Concierge Continental on Jan 10, 2020
Thank you for your calification, we hope to see you soon with us

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Supper, awesome location, friendly staff Love it.
Stayed 4 nights in Dec 2019
Response from Continental Hotel Panama on Jan 20, 2020
Thanks for your review.

4/10 Poor

Oscar

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Bad hotel to stay
Very very very bad room service. It could be the prittiest hotel but service SUCKS. Ordered dinner and first came late and secondly was not cook properly.
Stayed 1 night in Dec 2019
Response from Continental Hotel Panama on Jan 20, 2020
Thanks for your review.

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from concierge on Dec 13, 2019
Gracias por su amable calificación. esperamos pronto su visita.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying in your hotel for the last 5 years. I like everything there and I been recommended to my friend.
Stayed 4 nights in Dec 2019
Response from concierge on Dec 10, 2019
Thanks for your kind comment. We wait for you soon. best regards.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The worst ever NEVER AGAIN! Horrible front desk, rude security, rude front desk, property appears old and outdated, front desk staff not courteous, front desk staff argumentative and rude tone of voice with the guest and the guest guests. This place is a dump. They claim they never had a reservation even after i forward the email from Orbitz NEVER AGAIN!
Stayed 1 night in Dec 2019
Response from concierge on Dec 7, 2019
Good Morning Dear guest On behalf of the entire Hotel Continental work team, you sincerely apologize for this inconvenience. We are sorry that your stay did not meet your expectations. We hope you visit us soon and your experience is totally different. Happy day .

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from concierge on Dec 1, 2019
Gracias por su calificación

8/10 Good

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from jorge Anria on Oct 29, 2019
thank `s

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2019
Response from jorge Anria on Oct 28, 2019
Good morning Thank you for contacting us and for your feedback. we hope to return soon. Best regards

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Oct 2019
Response from Hotel Continental on Oct 27, 2019
Muchas gracias por su calificacion, esperamos que nos vuelva a visitar y poder crearle una mejor experiencia.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean environment and good service room. Friendly people in the administration
Stayed 3 nights in Oct 2019
Response from jorge Anria on Oct 16, 2019
Thank you very much for your kind opinión. We look forward to your visit soon. Best Regards

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2019
Response from Continental Hotel Panama on Oct 6, 2019
Estimado huesped, Muchas gracias por su retroalimentacion, y esperamos que vuelva pronto a nuestro hotel, lo estaremos esperando. Saludos,

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very comfortable beds and pillows which made it hard to get out of bed. The trio ceviche in the restaurant was amazing also
Stayed 1 night in Aug 2019
Response from Continental Hotel Panama on Aug 15, 2019
Thanks for your review.

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location it's very good, near many restaurants and the area it's safe
Stayed 8 nights in Jun 2019
Response from Concierge on Jun 19, 2019
Dear Guest Thank you for taking the time to write us. We are pleased to hear your comments about our location and your experience in the Hotel. We hope to welcome you back soon!

10/10 Excellent

Leticia, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, and wonderful,
It was amazing, starting from the person who received us at the door,up to the person who clean our room, they make you feel at home . I did not want to leave I feel like a princes lying on the bed,such softened
Stayed 7 nights in May 2019
Response from Anayansi on Jun 10, 2019
Dear Mr, Leticia Thank you for choosing to stay with us here at Continental Hotel Panamà, we are to hear that your stay with us was amemorable one! We look forward to welcoming you back to the hotel in the near future!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked this hotel. I have stayed at a couple others in Panama and rate this the best.
Stayed 1 night in May 2019
Response from Anayansi on May 22, 2019
Dear Traveler. Thank you for your review and for choosing our Hotel Continental Panamà City. I'm happy that you enjoyed your stay and our room rate I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Verified traveler

Stayed 4 nights in Apr 2019
Response from Anayansi on May 2, 2019
Thank`s

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Anayansi on May 3, 2019
Gracias!

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Remodel looks good, however too many problems in my room, A/C noise, loud popping, toilet was inconsistent in flushing, sliding door would not slide, roach problem in bathroom. no hot water after 6pm for showers.
Stayed 4 nights in Feb 2019
Response from Anayansi on Feb 25, 2019
Dear Guest, We hope this notes finds well. i have sent your feedback to the personnel concerned. We apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the staff were excellent. I loved the area around the hotel, many places to shop, casinos, and restaurants.
Stayed 3 nights in Feb 2019
Response from Anayansi on Feb 16, 2019
Dear Guest, Thank you for spending your time to give us a kind feedback on your recent stay. It’s pleasing that you remarked the perfect location of our hotel and that you noticed our friendly and helpful staff. Certainly we have passed this on to our employees. We are looking forward to welcoming you again during your next stay in Continental Hotel Panamá and hope we can prove our high standard of hospitality again. Sincerely yours,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
With a central location close to the subway, this hotel is ideally placed to explore the city. The staff come across as happy to help and the room was very comfortable. Two improvements: - the WiFi around our room was intermittent - some staff could benefit from more confident English.
Stayed 2 nights in Jan 2019
Response from Anayansi on Jan 21, 2019
We want to thank you for taking the time to write about your stay with us. Our locations is definitely one of the things we are very proud about our Continental Hotel Panamá. We are so lucky to have a property in the heart of Panamá City, Panama and a very strategic location that brings our guest just a few steps away from the attractions and modern-day conveniences. We would like to apology if you could not get connected to the Internet, the next time, you don´t hesitate to contact with our staff and they try to help you. This two improvements will help us for a feedback that will be used in training our staff. Thank you and look forward to seeing you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, easy walk to restaurants and supermarket, for everything else you require a taxi, easily organised by helpful staff.
Stayed 7 nights in Dec 2018
Response from Anayansi on Dec 16, 2018
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

8/10 Good

Rick, Ann Arbor, MI

Liked: Cleanliness, amenities
The property is under some amount of renovations. The room I stayed in was OK, but many times in the morning, we had to let the water run for a while to get it to be Hot for a shower. The is overall GOOD- the at the door staff is EXCELLENT, the check in staff OK, they need to "smile more" (i felt I was bothering them when I asked for something), the restaurant staff for breakfast was "OK" . Hard to believe you need to wait for a coffee, since they do not have a machine at the buffet area so you may serve yourself - in this day and age it is a quick fix. The price versus quality of food is way out - VERY expensive food as compared to local eating places within walking distance from the hotel. I would stay again, now knowing the shortcomings of the Hotel.
Stayed 6 nights in Nov 2018
Response from Anayansi on Apr 30, 2019
Thank you for your review. I am glad to hear that overall your experience was positive...that the door staff is Excellent. I amdisappointed to hear that our front desk and restaurant service didn't meet your expectations. This critical feedback will be used in training our staff and thank you and look forward to seeing you soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how the staff help me. I have been visiting this hotel for about 3 years. Every time I go to Panama 🇵🇦 I go to the same hotel and I really recommend it.
Stayed 4 nights in Nov 2018
Response from Anayansi on Nov 30, 2018
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased tohear that our staff made your stay pleasant.

6/10 Okay

CEHABEL, CHICAGO

Liked: Cleanliness, staff & service, amenities
STAFF WAS FRENDLY AND POLITE. CHECK IN /OUT EASY. THE REFRIDGERATOR IN ROOM DID NOT WORK. THERE WAS SOME NOSIE DUE TO WORK IN BUILDING.
Stayed 6 nights in Nov 2018
Response from Anayansi on Nov 19, 2018
Thank you for taking the time to review your stay with us..and that you like our staff service, check in and check out easey, thanks for advice about the mini refridgerator that didnt work and yes the noise is because during the day the Hotel was working on remodeleting area…We are always pleased to be your second home when you're at the area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2018
Response from Anayansi on Dec 16, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, except the bar. Very unfriendly staff
Stayed 5 nights in Nov 2018
Response from Anayansi Hernandez on Nov 12, 2018
Thank you for your review. I am very happy that the that you enjoyed the Continental Hotel Panama. However i am sorry to hear that you were not satisfied with our service...its is posible to get in contact with us at the front desk with Mrs.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Anayansi on Dec 16, 2018
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

6/10 Okay

kevin

Liked: Cleanliness, room comfort
Disliked: Staff & service
Maintenance lacking, otherwise room was nice
The key card would not open the door because the door reader was broken. I understand things happen and I wasn't upset by this, But the problem is they kept saying they would repair the door and never did. So every time I returned to my room my key would not work and I had to go back down the elevator 9 floors and tell them. Then they would come key the door open and tell me again they would fix it. Repeat this every time I returned to the room . they never fixed the problem, just kept saying they would.
Stayed 1 night in Oct 2018
Response from Anayansi on Nov 9, 2018
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with thecompetence of our team. Please email us with a phone number or email address so our Manager can discuss your issues personally.

8/10 Good

Tanya, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. The staff needs to be more educated on the amenities that the county offers. There should have more English speaking personnel. Great location within walking distances to many restaurants, financial institutions and great subway system.
Stayed 7 nights in Oct 2018
Response from Anayansi on Oct 30, 2018
Dear Tanya, We appreciate you taking the time to provide us with such candid feedback of your stay, like our Beautiful Hotel Continetal Panamá, great location within walking distances to many restaurants, financial institutions and great subway system. We are very sorry that our staff didn't meet your expectations to be more educated on the amenities that the county offers and have more english speaking personnel, thank you we will rectify the situation.. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. We hope to be able to welcome you back on a return visit to Panama City, Panamá

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Anayansi on Oct 17, 2018
Dear guest, thank you for your kind words. We really appreciate the effort you made by writing this review. Positive feedback from our guests is always a great motivation for our team and helps us to keep up our standard. We hope we can make your next stay as pleasant as this one was. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good.
Stayed 1 night in Oct 2018
Response from Anayansi, Continental Hotel on Oct 9, 2018
Dear Guest, Thank you very much for your great review. We are glad, that you enjoyed your visit. We are very delighted to hear. Best regards yours,

10/10 Excellent

Peter, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its very quiet and relaxing. Im on the 9th floor so my view is beautiful
Stayed 1 night in Aug 2018
Response from Sam on Aug 22, 2018
Dear Guest: Thank you for your feedback. Best regards

6/10 Okay

Wanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2018
Response from MB on Aug 4, 2018
Thanks so much for your comments. We appreciate you as our guest and hope to see you next time!

8/10 Good

Melva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to shopping area, definitely I will return😄😄
Stayed 14 nights in Jul 2018
Response from MB on Jul 30, 2018
Hi, thanks so much for your feedback. We appreciate you as our guest and we will see you next time!

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from MB on Jul 30, 2018
Thank so much for your feedback. We appreciate you as our guest and we will see you next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was nice and in a nice location. It would be nice if they had a recliner in the room so that you didnt have to stay in bed and watch tv. Also a microwave in the room would be nice.
Stayed 3 nights in Jul 2018
Response from MB on Jul 30, 2018
Thank so much for your feedback. We appreciate you as our guest and we will see you next time!

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Great Stay at Contiental Hotel in Panama City
The Continental Hotel was an excellent choice for my visit. It was centrally located to the city near shopping opportunities and walking distance to everything I needed. The area was safe and the presence of police was high to keep down crime. I felt very comfortable and safe walking the streets during my stay. The hotel and staff members were helpful in providing anything I asked for. They were also very friendly. I enjoyed my stay very well. Bernie
Stayed 6 nights in May 2018
Response from Hotel Continental on May 23, 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Guiselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Hotel Continental on May 23, 2018
Thanks for staying with us. We appreciate your feedback!