Ratings based on 254 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excelent staff But hotel needs remodeling

Posted Nov 28, 2014
Exelent experience staff is excelent very Good area
3 out of 5
by A verified travelerfrom A

Needs up date in mobiliary and humidity problems

Posted Nov 25, 2014
Staff is very nice and kind. Good locación, but walls are very thin, you have to overhear your neighbors in rooms and halls. The lobby has a terrible smell and Is very humid. It is definitely not a five atar hotel as prometes by expedía.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Nice Hotel -- Good Value

Posted Nov 16, 2014
Pros: It's location and helpful staff.
Cons: The pool table felt and cues.
Location: Good food is easy to find and a large 24 hr grocery store is within 1 block.
Check in was pleasing with a clerk who spoke very good English. Housekeeping, room service, etc. spoke Spanish but could provide an English speaking member when asked. The pool table felt and cues were extremely worn but other than that it was a wonderful experience.
Comment from Hotel Management
Nov 26, 2014 by Mcapel, Hotel Management
Dear Mrs Wendy: Thank you kindly for taking the time to share your feedbacck regarding your recent stay with us. We are delighted to hear that you enjoyed your stay and tha you appreciated the special care from our check in clerk. However, We truly regret the conditions of our pool table. We hope to see you back soon, Sincerely, Mirna Capel Customer Service Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Twin Lakes, WI

Great location, not a 4 star hotel

Posted Nov 9, 2014
Pros: Location
Cons: More lounge chairs in pool area. Breakfast buffet had plenty of choices, trying to get served a cup of coffee however was slow.
Location: The Metra is walking distance away. There are all kinds of great restaurants in the area, all types of food.
Please keep in mind 4 star hotels in other countries do not equate to 4 stars in USA hotels. On USA standards this hotel probably would rank 3 stars. The staff was friendly, the internet worked fine, our room was comfortable. The hotel is very convenient to the Metra and is in walking distance to many great restaurants. The pool area is pretty tiny and there are not enough lounge chairs to accommodate guests. We opted for the club package, and although there was not a separate club area to have the cocktail hour and breakfast as stated in hotel information, these services were offered in main dining area and lobby bar.
Comment from Hotel Management
Nov 25, 2014 by Mcapel, Hotel Management
Dear Guest; We welcome your comments and we can assure you that your opinion is very important to us. We would like to inform you that a remodeling program in our hotel should start by next year. To offer a comfortable and modern facilities that will meet your expectations , sure are our main goal. Thank you very much for visiting us. Best regards, Mirna Capel Customer Service Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Convenient and reasonably priced

Posted Nov 9, 2014
On first impressions, the hotel could do with a bit of refurbishment. But the rooms are nice and clean. Staff were helpful. Food was fine. The hotel is conveniently located, near bus and metro stations. Plenty of nice bars and restaurants nearby (eg, in the more expensive hotels).
Comment from Hotel Management
Nov 26, 2014 by Mcapel, Hotel Management
Dear Mr. Alasdair: Receive our greetings on behalf of all employees of the Continental Hotel & Casino. We thank you for the time you took to write your comments about our services and facilities. We are pleased to inform you that we will be starting a remodeling program by next year. We are glad that you enjoyed the rest of your stay with us. Sincerely, Mirna Capel Customer Service Manager
2 out of 5
by A verified traveler

Posted Oct 31, 2014
The hotel wanted to charge per person in a double bed room If there are two people of we booked double bed is because we are two. smelled like garbage, staff never available
Comment from Hotel Management
Nov 11, 2014 by Mcapel, Hotel Management
Dear Guest: As an information, our hotel only charge per room per night. regret the misunderstanding. We offer our sincere apologies. Best regards, MCapel Customer Service
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NEWPORT BEACH, CA

Best 50 Buck hotel deal in Panama

Posted Oct 27, 2014
Pros: location, location, location
Cons: the restaurant service on Sunday night was extremely bad especially in light of excellent service every other night.
Location: For those visiting Panama for the BEST of Columbia, they can be found every night at the Havana Bar directly across the street from the Marriot
Great location, great facilities, and super friendly staff. The room was large, clean, with good AC, flat screen tv with a 100 channels, and a large refrigerator...what more do you need.
Comment from Hotel Management
Oct 27, 2014 by Mcapel, Hotel Management
Dear Guest: We welcome your comments, it helps us to improve our service. Sincerely, Mirna Capel Customer Service
4 out of 5
Recommended
for Everyone
by A verified travelerfrom dubai

Nice front desk staff!

Posted Oct 14, 2014
Pros: staff members were all polite, friendly and professional always.
overall great value for money ... Excellent location, 10 seconds from the metro. All staff members were always polite and happy to serve. The hotel is a bit old ... But I will surely be back.
Comment from Hotel Management
Oct 17, 2014 by Mcapel, Hotel Management
Dear Mr(s) MK: Thanks so much for your comments, we are glad to know that you were satisfy with our services. A remodeling programm will begin by jan 2015. Hope you visit us again. Sincerely, Mirna Capel Customer service
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Trinidad

Lovely hotel near metro station

Posted Sep 23, 2014
Sweet smelling hotel breath of fresh air after a day out Really enjoyed my stay the entire staff had a smile on their face felt welcome all d time Pleasant front desk staff English speaking gr8 Delicious breakfast new items added every day love the panam iam breakfast
Comment from Hotel Management
Sep 26, 2014 by Mcapel, Hotel Management
Dear Travel Lover from Trinidad: Thanks so much for the opportunity. We are glad to know that you had a wonderful time. Best wishes, Mirna Capel Customer Service
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nt

It was amazing I was happy I recommend for all

Posted Sep 16, 2014
I was visited the beach which excellent in panama sity really I was so happy and I had plan to go back again next summer
Comment from Hotel Management
Sep 22, 2014 by Mcapel, Hotel Management
Dear Guest: Receive our greetings on behalf of all the employees of the Continental Hotel & Casino. We would like to thank you for your comments, we are pleased to know that you had an amazing experience. We Look forward to host you again. Sincerely, Mirna Capel Customer Service Manager