Ratings based on 567 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
for Everyone
by A verified traveler

Not bad - Not great

Posted Jul 28, 2015
Inconsistent A/C and no blankets. Bathroom was acceptable except shower head sprayed the whole bathroom.
2 out of 5
by A verified traveler

Posted Jul 27, 2015
La mayoría del personal no tiene buen trato a los clientes. Hotel viejo sin mantenimiento, gym de pena piso en muy mal estado y cero limpieza.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2015
Very clean and great location. Customer service was professional and spoke very good English.
Comment from Hotel Management
Jul 29, 2015 by MCapel, Hotel Management
Dear Guest: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino. We would like to thank you for your comments, and for letting us know that your expectations were fulfiled Sincerely, Mirna Capel Customer Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from gua

Nice hotel!

Posted Jul 21, 2015
Excellent experience, nice hotel. The bethdrooms are very clean and comfy
Comment from Hotel Management
Jul 24, 2015 by MCapel, Hotel Management
Apreciado Huésped: Reciba nuestros saludos y agradecimiento por sus comentarios. Estamos complacidos con que usted se haya sentido a gusto en nuestras instalaciones. Gracias por la oportunidad que nos brindo de atenderle. Atentamente, MCapel Atención al cliente
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2015
Great hotel, excellent staff! Would definitely stay again!
Comment from Hotel Management
Jul 24, 2015 by MCapel, Hotel Management
Estimado Huésped: Muchas gracias por sus comentarios, nos sentimos complacidos de haber cumplido con sus expectativas. Quedamos a sus ordenes en esta su casa. Atentamente, Mirna Capel Gerente de Atención al cliente
1 out of 5
by A verified traveler from d

Este hotel es muy deficiente en servicio realmente

Posted Jul 10, 2015
Mala experiencia cobran por todo lo extra la piscina es insegura la atención pésima y para colmo el internet lo cobran si se usa en distintos equipos no volviera a hospedarme caro y malo con ofertas engañosas
Comment from Hotel Management
Jul 12, 2015 by MCapel, Hotel Management
Estimado Huésped: Reciba primeramente nuestros saludos. Lamentamos que su experiencia no haya sido grata. , Hemos conversado con nuestros Gerentes de áreas sobre su disconformidad en cuanto al servicio ofrecido. Por lo cual le ofrecemos nuestras más sinceras disculpas. Actualmente contamos con tarifas que incluyen: desayuno, impuestos y el servicio de internet para un dispositivo. Le agradecemos la oportunidad que nos regala de mejorar nuestros servicios. Saludos atentos, Mirna Capel Gerente de Atención al Cliente
4 out of 5
Recommended
for Everyone
by A verified traveler

Muy buena ubicación y atención de su personal

Posted Jul 9, 2015
Pros: La atención
Cons: El servicio de transporte al aeropuerto
Buena atención del personal y bien ubicado para conocer el centro
Comment from Hotel Management
Jul 10, 2015 by MCapel, Hotel Management
Estimado Huésped: Le hacemos extensivos nuestros cordiales saludos y agradecimiento por sus comentarios. Nos sentimos complacidos de haber cumplido con sus expectativas. Saludos Atentos, Mirna Capel Gerente de Atención al Cliente
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2015
Good location, Good Staff, but needs a Face-Lift! Staff was very accommodating , and tried to please which was actually very nice. Our room however needed an upgrade, air-conditioner did not work properly and was very loud. Room All and All was clean.
Comment from Hotel Management
Jul 7, 2015 by MCapel, Hotel Management
Dear Guest: Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments, which help us to improve our services. We are glad to inform you, that our remodeling program will start in the next months, will to offer a modern and comfortable facility to our customers. Once again, we thank you for giving us the opportunity to host you and looking forward to have you as a guest again. Sincerely, Mirna Capel Customer Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

Bueno en General solo con un pequeño Lunar

Posted Jun 24, 2015
Pros: Sus Instalaciones aunque un poco viejas son muy buenas
Cons: Deben darle clases de atención al cliente a su personal, en especial a las recepcionistas
Location: Mi visita fue en plan de Negocios, a si que no pude conocer sus alrededores
Muy Buen Hotel, la mayoria del personal es bueno, amable, atento, lo unico que lo opaca un poco es la actitud de las recepcionistas, son toscas y muy desatentas.
Comment from Hotel Management
Jun 30, 2015 by Sblake, Hotel Management
Estimado Sr. Andrés, ante todo muchas gracias por tomarse un tiempo y expresar su experiencia. Tomaremos muy en cuenta lo expuesto para mejorar. Atentamente, Samantha Blake E-Commerce Manager
1 out of 5
by A verified traveler from Cris, Virginia, USA.

Most unpleasant stay in a hotel ever!

Posted Jun 23, 2015
No ice in the machine. Called for ice every night. Took for ever and once it was never delivered. I had to call for towels. Hot water took for ever to run. Sink faucet and shower both messed up. The toilet ball has stains. AC unity EXTREMELY noisy. I had to wait for the valet parking service ALL the time. This was my wife FIRST TIME in Panama and not the last one, but THE LAST AT THIS HOTEL.
Comment from Hotel Management
Jun 30, 2015 by Sblake, Hotel Management
Dear Cris, Sorry for the inconvenience. We welcome your feedback and we will work to improve the correctives. Best Regard, Samantha Blake E-Commerce Manager