Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Great Hotel to stay in.

Posted May 22, 2015
Pros: nothing to complain about. I liked it
Cons: the WiFi, it sucked so much at times
Location: Los Cedros Lebanese restaurant, VIA Argentina (PanamaMetro Argentina STN) Costa Azul (just down the street) Delicious and Cheap!
Super pleased with the area of the hotel.. it's a bit busy but with PanamaMetro right there, the transportation hub and Albrook Mall is a breeze to get to, as is Old Panama City-- (Cinqo de Mayo STN) The hotel staff are friendly, courteous, and attentive. The ladies at the Wurlitzer lobby bar always remembered my name, and what I drank.The fridges in the room, with the REY (supermarket) 1/2 block away make budget-conscious travelling easy. Only had the breakfast once, wasn't to thrilled (but not to say it was bad) didn't go back to the restaurant. It boils to this, Going back to Panama? (YES) Would I choose this hotel again over others? (YES).
Comment from Hotel Management
May 26, 2015 by M Capel, Hotel Management
Dear Mr. Tom: Receive our greetings on behalf of all the staff of the Continental Hotel & Casino. We would like to thank you for your comments, which make us feel pleased to know we fulfil your expectations and that our location was convenient for you because all the access you found. Your opinion encourage us to continue improving our services. Thanks so much. Sincerely MCapel Customer Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

EL HOTEL MUY BIEN UBICADO, LA GENTE AMABLE,

Posted May 4, 2015
Pros: LA UBICACION
Cons: UNA MODERNIZADA A LOS CUARTOS Y BAÑOS
Location: LAS ACTIVIDADES ESTAN CERCA CONOCER LA CATEDRAL, RESTAURANTS METRO MAS HOTELES
EL HOTEL MUY LIMPIO, BUEN SERVICIO, BUEN DESAYUNO, ESTA MUY BIEN SITUADO EN CENTRO FINANCIERO CERCA DEL METRO Y DE TODO , HAY MUCHOS RESTAURANTS CERCA Y PUEDES CAMINAR CONOCIENDO TODO
Comment from Hotel Management
May 6, 2015 by MCapel, Hotel Management
Dear Guest; Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments. We are pleased to know that we fulfil your expectations. Sincerely, Mirna Capel Customer Service
2 out of 5
by A verified travelerfrom Atlanta, GA

Hotel is in downtown, convenient but noisy

Posted Apr 23, 2015
Pros: Close to everything-restaurants, subway, casino etc.
Cons: Check in staff, AC
I stayed here for 3 nights. Booked on expedia. When I went there, breakfast buffet was for $17.70 cents per day ($53.10 for 3 days) so I asked to upgrade to where I could get breakfast included. At check out at 5:30 in the morning I was charged $100 extra and was told they automatically upgraded me to a higher floor room so charge was more. Unfortunately the upgraded room was facing the city so I could hear cars all night and at 3:30 am every night some kind of very loud siren went off for 5 minutes. The AC in the room only worked half of the time and I had a hard time communicating that because of language barrier. Also on the first morning, I asked for a wake up call in person when I checked in but never got a call. I explained to the check out person, who seemed confused why I was charged so much more and said she will put a note and when I come back they will give me a discount. I had a flight to catch, so did not have time to argue. Also, would like to mention that I tried to settle the bill the night before but was told they could not do that and I had to wait until the next morning. By the way key is electronic, stopped working 2 times and I had to stand in line and get it re-activated.
Comment from Hotel Management
May 4, 2015 by mcapel, Hotel Management
Dear Mrs. Sheila: Please receive our greetings on behalf of Mr. Arthur Brown General Manager of the Continental Hotel & Casino. Following your comments, on regarding to your disagreement with our services, we have met with the managers involved to take the necessaries actions to prevent, this from happening again. The Continental Hotel & Casino would like to take this opportunity to offer you it sincere apologies for not being able to fulfil your expectations. Sincerely, Mirna Capel Customer Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 20, 2015
Pretty nice hotel. Clean and updated. The ice cold towel on arrival was amazing on such a hot day.
Comment from Hotel Management
Apr 23, 2015 by MCapel, Hotel Management
Dear Guest: Please receive our greetings on behalf of Mr. Arthur Brown General Manager of the Continental Hotel & Casino. We are pleased to know that we fulfil your expectations. Thanks for your comments. cordially, Mirna Capel Customer Service Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Georgia

General Review

Posted Apr 17, 2015
Pros: Overall comfort and amenities.
Cons: Ensure that the bathrooms in the rooms are paid close attention to on the cleaning.
Location: The location is in the middle of town and in walking distance to a few shops and restaurants, however a taxi is required to get to the mall and canal.
Our stay here was great. The hotel is in the center of town, and it was easy to get a taxi to destinations of interest. We ate twice at the hotel's restaurant and the food was great.
Comment from Hotel Management
Apr 20, 2015 by MCapel, Hotel Management
Dear Mr. Anthony: Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments. We are pleased to know that we fulfil your expectations. Once again, we thank you for giving us the opportunity to host you and looking forward to have you as a guest again. Sincerely, Mirna Capel Customer Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2015
Great value and stay, will return in the future!l lots to do and go see
Comment from Hotel Management
Apr 21, 2015 by MCapel, Hotel Management
Dear Guest: Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments. We are pleased to know that we fulfil your expectations. Looking forward to have you as a guest again. Sincerely, Mirna Capel Customer Service Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
When I reserved this hotel the pictures of the property looked good. When I arrived it was not the same hotel as per the pictures. The hotel is old and out dated. Beware of the false advertising.
Comment from Hotel Management
Apr 21, 2015 by MCapel, Hotel Management
Dear Guest: Please receive our greetings on behalf of Mr. Arthur Brown General Manager of the Continental Hotel & Casino. The Continental Hotel & Casino would like to take this opportunity to offer you it sincere apologies for not being able to fulfil your expectations. Nevertheless please be informed that our remodeling program will begin aproximately by June 2015. Best regards, Mirna Capel Customer Service Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,close to everything,shopping etc

Posted Mar 19, 2015
Pros: Staff is very nice,very confortable and close to metro, shopping and dîning.
Cons: air conditioning noisy in the room if that could be better this hotel could be very very nice
Location: Metro shopping dîning .
Very Nice place to stay,confortable ,clean ,close to shopping banking, eating at the hotel was good and pleasing.
Comment from Hotel Management
Mar 31, 2015 by Mirna Capel, Hotel Management
Dear Guest: Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments. We are pleased to know that we fulfil your expectations. Once again, we thank you for giving us the opportunity to host you and looking forward to have you as a guest again. Sincerely, Mirna Capel Customer Service
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice and decent hotel

Posted Mar 17, 2015
Pros: It´s near everything and is very easy to move everywhere. it has access to metro, taxi and can walk to all kind of stores or restaurants of all kind.
Cons: Wifi, it´s weak. you need to be next to the door to have very good signal or if you are using a small device. You need to pay for any extra device.
Location: Restaurants, supermarkets, stores, transportation, bank, and offices of all kind. it is in an old part of the city but is plenty to do.
The price was very good for all of the advantages of the place, the personnel of the staff were very useful and gentle. The food was very good and the room was clean and confortable.
Comment from Hotel Management
Mar 17, 2015 by MCapel, Hotel Management
Dear Guest:: Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments. We are pleased to know that we fulfil your expectations. Once again, we thank you for giving us the opportunity to host you and looking forward to have you as a guest again. Sincerely, Mirna Capel Customer Service Manager
3 out of 5
by A verified traveler

Posted Mar 16, 2015
Aged and dated, rooms need upgrade and renovation.
Comment from Hotel Management
Mar 17, 2015 by MCapel, Hotel Management
Dear Guest: Please receive a pleasant greeting from the Continental Hotel & Casino staff. We would like to take this opportunity to thank your comments, which help us to improve our services. We are pleased to inform you, that our remodeling program starting next months, will to offer a modern and comfortable facility to our customers. Once again, we thank you for giving us the opportunity to host you and looking forward to have you as a guest again. Sincerely, Mirna Capel Customer Service Manager