Outdoor pool, sun loungers

Reviews of Crowne Plaza Panama, an IHG Hotel

4 out of 5
Crowne Plaza Panama, an IHG Hotel
Ave. Manuel Espinosa Batista, Frente Iglesia del Carmen, Panama City, Panama

Reviews

8.0

Very Good

Rating 10 - Excellent. 57 out of 165 reviews" "
Rating 8 - Good. 63 out of 165 reviews" "
Rating 6 - Okay. 31 out of 165 reviews" "
Rating 4 - Poor. 9 out of 165 reviews" "
Rating 2 - Terrible. 5 out of 165 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Stayed 1 night in Feb 2024

6/10 Okay

Kbeltrand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Victor Manuel Mejia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
a i like the crown plaza hotel the personal
Stayed 4 nights in Feb 2024

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Dolores

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The street outside the property dirty.
Stayed 6 nights in Sep 2023

8/10 Good

Silvia

Traveled with group
First day I check in have a room didn’t have power and 2 times couldn’t open the door the key didn’t work The rest of the week it was ok
Stayed 6 nights in Sep 2023

8/10 Good

jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The food needs to improve. I ordered chicken wings and they were terrible. I couldn't eat them. The breakfast was good.
Stayed 4 nights in Sep 2023

10/10 Excellent

Evilma

Stayed 2 nights in Aug 2023

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.my visit ti Panama City was a memorable experience because the very good accomodation at Crowne Plaza
Stayed 7 nights in Jul 2023

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jul 2023

4/10 Poor

Katasha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room was not clean and didn't have a workjng phone. Second room was not clean and adjoining room was loud. Third room was clean but didnt have a clock. Towels were inconsistent. None of the rooms were comfortable/cozy. Yhe beds left a lot to be desired. The restaurant was good but the room was not what im accustomed to. The Dallas Crown Pkaza would never. If i cojld have found another room on sjoet notice cor the duratioj of our stay i wojld bave left. Staff tried to accommodate but they arent responsible for the investment in the hotel to put it on the same level as their u.s. locations.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I were weary from a long international travel day. Check in was rapid, friendly and welcoming. Exactly what we needed. The front desk clerk ensured breakfast for the 3 of us which was perfect. Very comfortable, recharging stay. Will stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Julissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay with your family or for business purpose.
Stayed 1 night in Jun 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Nice hotel in the middle of other hotels in the business area and 3 minutes to subway.
Stayed 1 night in May 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Apr 2023

4/10 Poor

James

Stayed 6 nights in Mar 2023

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

ANGELO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of the line elegance
Our stay at this hotel was very nice and I would stay here again. Checking was nice and easy, all the staff were wonderful and quite helpful. Hotel offered a free breakfast which was extremely elegant and delicious. It was a hot breakfast with imaginable from eggs, steak with pepper, fresh orange juice, hot coffee, tea, fresh carved fruit, variety of breads, waffles, hot and cold cereal, yogurts, deli meats cold cut style and cheese platters, etc. And elegant as all tables had white table clothes and real silverware place settings. My husbands’s described it as “top of the line”. Did I mention super affordable!!!!
Stayed 2 nights in Feb 2023
Response from Frank Isaza on Feb 22, 2023
Thank You for your commentWe are glad you had a wonderful experience with us

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff.
Stayed 2 nights in Feb 2023
Response from Frank Isaza on Feb 22, 2023
Thank You

10/10 Excellent

Fidel

Stayed 1 night in Jan 2023
Response from Frank Isaza on Feb 22, 2023
Thank You

10/10 Excellent

GLORIA, 10886 N 2050 Blvd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this hotel was excellent from the concierge front desk who helped with all travel and driver arrangements. All staff from restaurant to bar service was excellent.
Response from Frank Isaza on Feb 1, 2023
Thank You for your review of our hotel.

8/10 Good

Francisco

Stayed 9 nights in Dec 2022
Response from Frank Isaza on Jan 5, 2023
Buenos Días;Muchas Gracias por darnos su opinión sobre su estadía en nuestro hotel; trabajamos para ser cada día mejor

8/10 Good

Sajreina

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2022

6/10 Okay

Cristina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property looks great from outside, but the room was outdated, the curtains looked dirty and old, all the windows were filthy, the bathroom had (some sort of) black mold on the ceiling and the walls; the toilette was broken (had to told the lever down to the able to flush). The rest of the hotel (all common areas), entrance, reception, restaurant, bar, snack bar were clean and in great condition.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
This is the crowne plaza right? Cause it did not feel like it. I have stayed in Crowne Plaza hotels throughout the world and this left much to desire in the customer service part. I don't think customer service is a big thing in Panama. The hotel restaurant and bar specifically needs better service. You can just stand there waiting to be seated or waiting to be served at the bar and the bartenders or waiters can be right infront of you and still not ask what you need. It is really odd. Almost disrespectful. After a minute we actually had to tell them hey i am here and i need a drink. The restaurant glasses were dirty and there was and actual bug in one of our glasses of water. Horrible. Anyways it is a shame because we expect so much more.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es muy conveniente, y la atención es excelente. Definitivamente volvería a alojarme ahi nuevamente.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is pleasant in the reception area. Makes me and my family feel comfortable .
Stayed 4 nights in Jul 2019

6/10 Okay

Orlando

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities
I did not like the condition of the room and amenities. Restaurant menu very limited
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close to the Metro subway system, restaurants and casinos. The property is OK, not that luxurious but good enough for a sound sleep in the city. The breakfast experience is pretty good.
Stayed 1 night in Jun 2019

8/10 Good

BenG, Crownsville, us

Liked: Cleanliness, staff & service
Older hotel, but relatively clean with everything you need. Pool is small and just ok, nothing special. Good breakfast and great view of Iglesia del Carmen. I enjoyed hearing the church bells every morning at 6:00 am.
Stayed 8 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is under renovation and there wasnt any information of this when tge booking was made. The entire lobby is closed of and you have pass through the service elevator to access your room which path is old and dirty and a terrible ambience!
Stayed 1 night in Mar 2019

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésimo
Fue un desastre, ni siquiera llegue a quedarme por el mal estado de las habitaciones. Esta todo en remodelación y me hicieron pagar un desayuno en un restaurante que estaba al aire libre sin techo. Aún no han querido devolverme el dinero de la reserva a pesar de que no me quede por el pésimo servicio y las condiciones lamentables de las instalaciones.
Stayed 1 night in Feb 2019

8/10 Good

David G

Liked: Cleanliness, staff & service, room comfort
Value for money
We stayed one night before returning home to Europe. We were upgraded on check in which was greatly appreciated. Hotel is refurbishing Restaurant and Reception so not operating at full capacity regarding those aspects. But as soon as done it is certainly a very nice option at reasonable cost. Reception was helpful and attentive. High speed WiFi available for free.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The location is under remodelation. A bit noisy at times.
Stayed 2 nights in Feb 2019

10/10 Excellent

rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Paradise
It was wonderful I enjoy staying at this hotel staff are courteous, professional, room clean and well lighted, great Buffett, lots of shopping area. I highly recommend this hotel when ever you visit Panama you will love it as I do :-)
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have complimentary breakfast during our stay. Everything else was good.
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right by the airport and I have stayed her many times. The restaurant is better than most hotels and the staff are hit or miss in the restaurant.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Amazing
Stayed 1 night in Dec 2018
Response from Angie on Dec 18, 2018
We are very happy, becuase you enjoy your stay with us.

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ice for room thru room service or visit to bar. Location good for Metro subway, restaurants, and shopping. Phone in room had problems.
Stayed 3 nights in Dec 2018
Response from Angie on Dec 18, 2018
Thanks for select our services and take part of your time to share with us your experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
The food sucked and was poorly prepared! The cleaning staff was slow and did a poor job
Stayed 5 nights in Nov 2018

6/10 Okay

Sharon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A mixed revew
My husband and I stayed here for two nights and left with mixed feelings. The location is great: wonderful views of the city from rooms and the lovely pool deck, within easy walking distance of much of the downtown area. But across the street is a nightclub and karaoke bar; on our first night loud music until 1 am meant little sleep despite the double windows. The hotel rooms seem poorly maintained: a small hole in one wall and shaky bathroom plumbing, for example. The staff was cordial and helpful; the food just okay and definitely inferior to what we'd had at other Panama hotels. We would not choose this hotel again if we had other options.
Stayed 1 night in Oct 2018
Response from Catia on Oct 30, 2018
Dear Sharon Thank you for your review, we appreciate your feedback, it help us to target problems area. We will work on each issue mentioned, please apologize us for the inconvenience caused. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Best regards

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, quiet stay.
Nice. Check in at 2 a.m. was a bit slow, and the coffee maker in the room didn't work, but everything else was nice.
Stayed 1 night in Oct 2018
Response from catia on Oct 30, 2018
Dear Melanie We appreciate your comments. Please apologize us for the situation at check in, we will be re traning our front desk staff Please give us the oportunity to visit us in your nex visit to Panama Regards

8/10 Good

Yuri

Centrally located
Nice hotel for my purpose. Food is good. Centrally located for my business.
Stayed 2 nights in Aug 2018

8/10 Good

Hermie, Belize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff , nice clean rooms , good breakfasr buffet, wifi was not working good more then half the time it was off.
Stayed 3 nights in Jul 2018

10/10 Excellent

Jerrell, Jacksonville, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the beginning of our visit at the location it was excellent. Whenever we come back here to Panama, I know we shall stay here. The Staff including Management were extremely helpful and courteous to my entire family.
Stayed 3 nights in Jul 2018