Ratings based on 664 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Panama

Hotel close to everything

Posted May 25, 2015
Pros: Close to stores, subway and church.
Cons: Maids didn't have enough towels, some days I'd get one towel, and other days two. Elevator only big enough for four people, without luggage.
Location: The location is probably the best in Panama.
We stayed for 9 days. The Staff was mostly okay, except for one man behind the Front desk (Bald head and on night shift). He wouldn't help me to break a larger bill. I even tried to have him change a $5 bill for 5 ones. He never had change. Tipping is a big thing for the hotel staff and cabs never have change. I asked him if he would get on the computer and print up my boarding pass for my flight, and he wiggled out of that. Wii fi was extra at $5.95 a day in room and free in lobby. Breakfast was very boring with the same items every day. I will say a lady that worked behind the front desk name Carola, was a very helpful person, and would make change for me, even helped me order Pizza. If it wasn't for her I think I would have checked out of this hotel sooner. I would give this hotel two stars.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico city

nice hotel

Posted May 25, 2015
Perfect, near to major things to do, metro, bars, restaurants, church and retails, good staff just must have free wifi, rooms clean and a awesome pool at the top
3 out of 5
by A verified travelerfrom ny, ny

Clean but lacking customer service

Posted May 15, 2015
If clean is what you are looking for, this is a great place. It's located in a more business area of the city. I tried checking in earlier due to an unforeseen change in our flight and was severely disappointed with the lack of wanting to provide customer service. We sat in the lobby for hours waiting and when we finally did check in at the time they told us, there were many others already checking in. They could have simply come over when our room was ready to let us know. A little customer service goes a long way. And the lack thereof will keep me from ever staying at another DoubleTree.
Comment from Hotel Management
May 20, 2015 by Juan M Arboleda, Hotel Management
Hi Thank you for your comments. We will make the necessary corrections. Hope you can visit us again Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

best bed

Posted May 11, 2015
Pros: Bed, linen and double shower
Cons: Breakfast and reception área.good locación polite The Shack
Location: Good oposite The Shack
Very comfortable large Room and extra large very confy bed, good qualiy white cotton sheets which I love. Convenient and really good hotel.
Comment from Hotel Management
May 20, 2015 by Juan M Arboleda, Hotel Management
Hi Thank you for your comments Our bed and sheets are really nice! Hope to see you again Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom São José, Brasil

Uma noite em Panamá City

Posted May 4, 2015
Pros: De tudo, não tenho nada de negativo a falar.
Location: Próximo ao comércio, farmácias, bares, ponto de taxi, etc.
Ficamos somente dois dia neste hotel, mas ficaria mais se tivesse tempo, bem localizado, muito limpo e confortável, a piscina era excelente, recomendo a todos se hospedarem neste hotel.
Comment from Hotel Management
May 20, 2015 by Juan M Arboleda, Hotel Management
Thank you! Hope you can come back Regards
3 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico

Cursos para la atención del cliente

Posted May 3, 2015
La verdad es que si recomiendo el hotel por los hechos de UNA EXCELENTE UBICACION( tienes cerca la estación de metro Iglesia del Carmen, un súper, la Avenida Balboa, etc) las instalaciones están muy bien, Agusto y agradable. Sin embargo esto seria aun MEJOR si el personal del hotel tuvieran ese tacto que a nosotros los mexicano (al menos) nos gusta que tengan.ser amable. las recepcionistas definitivamente son lo que necesitan con urgencia un buen curso de atención.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom montreal canada

Nice hotel close to the city.

Posted Apr 30, 2015
Pros: Clean hotel, good queen beds, nice staff, good air condition working , Close to the city, by walk you go to many plazas.
Cons: The food the break fast does not worth it , a penny . Even the omelette it is very cold, and when you ask of any other eggs , Is not available .
Location: Banking-- they have close to hotel three plazas, you can buy staff,--- You can walk but day time only, ---
My experience is the city is terrible, every were you see is garbage, City truck pass by but , did not take them all, and I do not know why. The driving is terrible, the street names you dint see enything as They don't have any signs in the corners of the streets . Taxy's are very good , sorprise it was onest and know the streets very wel. Food Panamanian food terrible, you have to go to Italian, German and Greek Restaurant, to eating good food. Police does not exist, almost , propably you can say, country does not exist . All you can see is banks, many banks, thousands of banks. Why??? you know why.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Excellent Value for the money

Posted Apr 26, 2015
Pros: Rooms good size nice bathrooms
Cons: Breakfast could be improved a little as it relates to selection
Price is excellent and the location is great. Staff were very friendly and helpful
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
GOOD FOR THE MONEY! GOOD BREAKFAST! GOOD SERVICE. A PLEASENT EXPERIENCE FOR THE MONEY
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Central Location

Posted Apr 20, 2015
I stayed from April 15-19 and I've had great experience with the very friendly staff. Free parking. Free breakfast buffet. Close to the metro and restaurants.