Ratings based on 758 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, Costa Rica

Good hotel, along a Metro station

Posted Aug 1, 2015
Excellent hotel, along a Metro station. Everything was good: clean and comfortable room, hotel with very good facilities, looks like new place, the staff was excellent, the restaurant was good. Very good located, less than 1 block from El Carmen metro station. I would recommend this hotel.
3 out of 5
by A verified traveler from vhsa tab

Hotel doublee tres

Posted Jul 26, 2015
No me gustó porque el desayuno era feo, según era bufette pero con pocas opciones y repetitivas todos los días y el Lavamanos estaba tapado y nos cambiaron de habitación 2 días antes de salir y es incómodo. Muy diferente a otros hoteles de la misma cadena, me han gustado más el de Miami y de merida México.
5 out of 5
Recommended
for Everyone
by A verified traveler from bogota

Hotel agradable, bien ubicado en un sector bueno

Posted Jul 22, 2015
El recibimiento y la atención muy bueno, atentos, respetuosos, interesados en una estadía cómoda!!!
1 out of 5
by A verified traveler from US

Not Hilton standards

Posted Jul 3, 2015
Too many things to list. Please stay away. I am not going to list all the problems.
Comment from Hotel Management
Aug 1, 2015 by Juan, Hotel Management
Hi! Very sorry to read your opinion Would really like to know what happened Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Not horrible

Posted Jul 3, 2015
The hotel was very inexpensive which made up for the many problems with customer service. There are no DO NOT DISTURB signs and staff comes frequently in the morning to remind you what time check out is, check the minibar, check the minbar again, and ask questions I don't understand. Do not go to the cafe it takes forever. Everything takes forever. You can hear other rooms through the vents. Otherwise a normal double tree.
Comment from Hotel Management
Aug 1, 2015 by Juan, Hotel Management
Hi! Thank you for your comments Really hope you can come back and let us show you the good service we provide Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Posted Jul 2, 2015
Nice location friendly helpful staff...loved the cookies!
Comment from Hotel Management
Aug 1, 2015 by Juan, Hotel Management
Hi Helen Thank you, we are waiting for your next trip to Panama Regards
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Maryland

good location

Posted Jun 22, 2015
Pros: The location
Cons: rooms sizes
Location: really good
good but the rooms are too small and the price in the hotel restaurant too expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mount Dora, FL

I did enjoy my stay. A very good cleaning was done

Posted Jun 21, 2015
Pros: The location, the food and the people.
Cons: Change the policy in regard to the room telephone
Location: Once again, very good location. Shopping, restaurants, and the easy access to the new Metro Line.
The location of the hotel is perfect. The included breakfast was excellent. The menu is changed daily. The one thing I don't agree with is the $25.00 that you are asked to pay in order to have the phone turned on in your room. Otherwise, you cannot use the phone, period. Not even for local calls. I have never heard of such a thing before.
3 out of 5
by A verified traveler from Cary, NC

Nice but with reservations !

Posted Jun 19, 2015
Pros: Price, location
Cons: Very expensive tel rates for US (3+$ / min). Absence of room service from 10.30 pm to 6.30 am. I needed to leave 4.30am and could'n get any bite !
Location: Despite the fact that it is in downtown Panama city, there were not too many restaurants around. Streets are poorly illuminated. Seemed safe though.
Nice room, good location. Average experience with service. No room service between 10.30 pm to 6.30 am. Tel rates to US very expensive (3+$ / min). Did cancel my return to Panama City and switched hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Hotel was walking distance to almost everything.

Posted Jun 16, 2015
Pros: Everything.
Cons: The shower. It's facing the shower door. So it was difficult showering cause water would be all over the floor. Housekeeping would come and mop.
Location: Quiet location. A few shopping. But taxi, bus and train was always around.
Great hotel, Wonderful staff, and clean. Can't write anything negative cause my wife and I had a very comfortable time.