Ratings based on 282 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Bert from Vancouver, Canada

Hotel Stay in Panama.

Posted Apr 14, 2014
Hotel was dark. Service was OK but the room housekeeping service was VERY INCONSISTENT. The elevator system the worst we have ever seen. We booked sight seeing tour at the hotel and were told and we Confirmed that the tour would be an English speaking tour. When we went on the tour we were very surprised to have it in Spanish with the occasional English phrase or word. Never Again would we stay in a Hard Rock Hotel. Please note we have travelled and stayed at hotels etc in Canada, Australia, New Zealand, & Europe and have never been so disappointed with our stay.
3 out of 5
Recommended
for Families
by Kris from vancouver

Its definitely a 4 star and not 5 star.

Posted Apr 8, 2014
Pros: Design
Cons: Elevators, Smell, taxis charge you 3-4 times more then the going rate, ask before you get in. Pretty well anywhere in Panama city is $2-5
Location: good location, next to a small mall
Hotel is to busy and had to wait 2 hours to check in even though we arrived on time, they gave us a room on the 23rd floor which appears to have a mold problem as there were dehumidifiers everywhere and it smelt really bad, we asked for another room and they did give us a better room. Expect to be waiting for the elevators, we had to wait on average 5-10 minutes every time we wanted to get the elevator so we avoided going to our room and only went to sleep. Every morning for breakfast it was full and we were told to go downstairs so again waiting for the elevators again. If you visit any of the bars all the best seats are always reserved, should be first come first server as we sat for 2 hours and not one person arrived at the reserved tables. Besides these things it was an ok stay but we will stay at Trump Tower next time as its more or less the same price.
5 out of 5
Recommended
for Everyone
by thomas from roslyn ny

Great hotel

Posted Apr 5, 2014
Great hotel to stay. Staff is friendly and accommodating. Housekeeping came immediately. Stayed there 3 time
4 out of 5
Recommended
for Everyone
by Esteban from Costa Rica

Excellent hotel to stay in Panama City

Posted Apr 1, 2014
Pros: The amazing view of the city or the ocean. Also, the quality of the food and drinks.
Cons: Customer Service could be improved, and to solve any problems faster.
Location: The location is excellent. It is 20 minutes away from Tocumen Airport and 5 minutes in taxi to Multiplaza Pacific.
The hotel was amazing, it is huge and all the decoration and the facilities in the rooms are really cool. In the TV, there is the Hard Rock Channel where you can listen to great music. The bars are great, specially at night to go to the pool and hang out with friends. Great experience.
4 out of 5
Recommended
for Everyone
by LC from Miami

Great hotel

Posted Mar 29, 2014
Hotel has plenty of amenities, restaurants and lounge areas to meet and work.
5 out of 5
Recommended
for Everyone
by vanessa from nyc

Awesome

Posted Mar 29, 2014
Nice hotel clean lots of amenities not too far from everything the atmosphere is good - the workers are great very polite and nice
5 out of 5
Recommended
for Everyone
by impressed from panama

Awesome Hotel and great energy!

Posted Mar 27, 2014
The rooms are great. Love the 2 bedroom unit. 4335. It has an amazing deck. Lots of restaurants and night clubs!
5 out of 5
Recommended
for Everyone
by julio from P

Excellent hotel with ocean view

Posted Mar 26, 2014
We has the best stay ever in panama. The breakfast buffet was excellent and the view from the room spectacular.
3 out of 5
by karla from san jose, costa rica

It was ok, but to crowded. The Room was very nice

Posted Mar 25, 2014
Pros: The Room and locaction
Cons: Service
Location: Shoppinf malls were closed
Room had a nice viene, but the neighbors too noisy, Room service not so good, ├▒or in the bar or restaurant due to the amount of people they had to served
5 out of 5
Recommended
for Everyone
by Titoman96 from Richmond Hill, GA

A truly Rockn' Hotel!

Posted Mar 18, 2014
Pros: The location, the rooms, the decor, the service was great.
Cons: Nothing, it was just great.
Location: A very central location in the city and it's attached to a nice mall with great stores, a nice food court and a movie theatre.
We arrived at this hotel about an hour before check-in time, and they were very nice to allow us to check in early. Another fantastically great surprise was that for some reason they upgraded us to an absolutely incredible suite! It was up on the 34th floor with an amazing view of Punta Paitilla and the Panama Bay. It had 2 livingrooms, a small desk/work area, a kitchenette, 2 full bathrooms (which were absolutely beautiful), and just a fabulous bedroom. The room was clean, very spacious, the elevators were fast, and just like every Hard Rock it's got great rock-n-roll memorabilia everywhere. I travel to Panama at least twice a year and this just became the only hotel I ever stay in there. The complimentary breakfast is just great, there are 2 omelette stations, all sorts of tropical fruit, everything you could ever want, a truly fantastic spread and what great service. I've stayed in hundreds of hotels all over the world and this was hands down the best hotel stay of my life.