Ratings based on 903 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted May 19, 2015
Very nice hotel, with all the facilities. People are willing to serve only exception in pool bar there was just the necessary but not excellent..
5 out of 5
Recommended
for Everyone
by A verified traveler

WONDERFUL HOTEL

Posted May 18, 2015
Pros: EVERYTHING
Cons: NOTHING
Location: EXCELLENT NEAR PRINCIPAL POINTS OF INTEREST
WAS INCREDIBLE WE ENJOY SO MUCH WOULD BE BETTER MORE TIME FOR KNOW ALL HOTEL.
Comment from Hotel Management
May 19, 2015 by Carlos Velasquez, Hotel Management
Dear Expedia Guest Thank you so very much for leaving your kind commments. We will be more than happy to see you again here at your home away from home. Rock On.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, TX

Great stay

Posted May 13, 2015
Spent three nights here. Very comfortable rooms and high energy vibe in the bars and restaurants. I really didn't want to leave the hotel during my stay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom arguedas

Muy bonito

Posted May 13, 2015
El hotel esta en lugar estratégico muy limpio pero el trato del personal es terrible. Les falta la sonrisa
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas

Best service staff we had in our visit

Posted May 12, 2015
Pros: All the service staff was great. In Panama, not all places have friendly staff, but at Hard Rock they all did. Breakfast buffet was exceptional.
Cons: The only thing I can think about complaining is only 1 pool.
We stayed there 3 nights. Best service we had our whole trip was by the staff at Hard Rock. Every single one of them was friendly. Carlos - an afternoon / evening shift bellboy stood out as the best. Big guy - 6'3 or so - and big smile. Helped us with luggage first night, and from then on knew us. Played with our 4 yr old, gave us information about the area, anything we needed, he helped us out with it when we saw him. 62 floor hotel offers some great views up at the top. Complimentary breakfast is insane. Never had a complementary breakfast with so many choices. It's just massive. Pool area is okay, but disappointed that they only have 1 pool, and its on 3rd floor.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
Cons: Loud music on the pool, even in the mornings. Sometimes people need to relax and recharge energies for the next party :)
The hotel is amazing! Modern design, the staff is super friendly (on check-in we asked for free parking on "Casco Antiguo" and they were very helpful showing us how to get there and what to do). The terrace bar is the nicest one around (floor 62 where you can see all new Panamá buildings). There is free entrance as a hotel guests, otherwise is $25. Breakfast buffet was tasty, fresh and abundant. Same options every day, but enough variety so you can change as you need. Only ate on the Ciao restaurant, was ok but a little over priced. Drinks on all other hotel bars are pricier than average Panamá city but are still reasonable (4 dollars for a Balboa). The pool and Jacuzzi are nice but won't wow anyone. Pretty loud music so if you are looking for a relaxed environment go to the spa.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Hotel needs some updatings

Posted May 11, 2015
The hotel was not what you would expect from hard rock corporation. I had some difficulty with a friend who was in a wheelchair. The hotel was not handicap friendly. I was locked out of my safe from my money. I was not able to get staff help when I needed it. In the end I was able to see the VP Jose who started to make things right. Unfortunately I had to come back to the states. The gentleman stated next time I come back to just let him know and he will be glad to help me out. Overall I would stay at this hotel only to see how they would make right from my first visit. Aside from that, the hotel cleanliness was marvelous
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ciudad de Mexico

Ascenso de habitación y todo de lujo.

Posted May 7, 2015
Al llegar me ascendieron a una suite de lujo por no tener mi reserva de Expedía a tiempo. La verdad la pase de lujo en una suite hermosa en el piso 37. Vista al mar.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santiago

Nice Hotel in Panama

Posted May 7, 2015
Pros: Sky Bar and the view to the city and ocean
Cons: Staff and restaurant should be open until late
Location: down town panama walking distance to the mall. exclusive entrance from the hotel
Great hotel. facilities are great. Restaurant, cafes, bar, and aky bar the best
Comment from Hotel Management
May 9, 2015 by Rafael , Hotel Management
We are happy you enjoyed our venue. Hope to have once more with us to make a remarkable experience on you stay. Regards,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom py

excelente

Posted May 7, 2015
Pros: comodidad, limpieza y amabilidad
Cons: el checkout estuvo muy muy lento
Location: buena ubicación, cerca de todo
una experiencia inolvidable, el desayuno imperdible, las instalaciones para disfrutar y el personal de primera