Ratings based on 326 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Mexico

Nice hotel

Posted Sep 20, 2014
Pros: Nice service, kind employees, great breakfast
Cons: Elevators are always pretty crowded
Location: Shopping
Great hotel, wonderful breakfast, nice interiors, funny nights!!!
5 out of 5
for Business Travelers
by A verified traveler from Lagos

Visit to Panama and Contadora

Posted Sep 11, 2014
Pros: Wide option of restaurants, nice bars with great activity in the night.
Cons: Cable TV channels.
Location: Location is centric with walking access to a mall with casino. Multiplaza Mall is at 3 min by Taxi. Easy access to Balboa Av and Amador.
The Hotel is brand new, nicely decorated. The room was spacious and perfectly clean. Buffet is top class with variety of fruits, cereal, bread, cheese, others. Taxis at the hotel are expensive but walking 50 mts can be used public taxis by a third of the cost. Cable TV only provides a set of basic TV channels, pay per view option is $15, no new movies.
3 out of 5
by A verified traveler

front desk and security is terrible

Posted Sep 4, 2014
Pros: rooms are big and clean
Cons: security and frontdesk
Location: casino and shopping center
these guy are focus only making money and looking for any excuse to charge to customer. i am travelling all around the world hotel is nice rooms are ok but specially security and front desk is enough to making you crazy.
3 out of 5
by A verified traveler

Bad customer service

Posted Sep 3, 2014
Staff very rude. Stayed in the King Suite. Went to Club Bling with guest. Bought a bottle and was embarrassed and treated poorly by staff who publicly accused us of not paying to get in the club when we were clearly staying at the hotel.
5 out of 5
for Everyone
by A verified traveler from California

Posted Sep 1, 2014
The Hotel is great but staff attitude is not very nice.
1 out of 5
by A verified traveler from New Y

Horrible Service and Treatment

Posted Aug 24, 2014
They gave us very hard time. They didn't let our friend to come to our room for 30 min. They wanted to charge $100 extra. We explained the situation and they were laughing. At least the manager attended us.
3 out of 5
by A verified traveler from Amerling

Food and service was terrible.

Posted Aug 19, 2014
I request room service and the good was so bad at the live music bar in front of Ciao the bartender took 15 minutes yo serve 2 scotch at the bar breakfast was ok but the bar attending on all the bars and discos was terrible. There is no dress code requiered for the discos and is not selective at all. Music was fine and the place is si cool rooms restaurantes decoration is si bad service is so poor.
5 out of 5
for Everyone
by A verified traveler from staten island


Posted Aug 19, 2014
Pros: Rooms are very comfortable and very clean. Great view.
Cons: The elevators Re extremely slow.
Location: Location is great. Nearby walking path, hotel, eateries and a mall.
Hard rock hotel accommodations were outstanding. The only issue were the elevators. They are extremely slow and you could wait 10 minutes trying to leave your floor. Other than that the hotel is a great place to stay and I highly recommend it. It's connected to a mall and there are other stores within walking distance. The breakfast was good everyday. On weekends the hotel seemed over crowded and it was hard to get a seat outside by the pool. Overall this was a great place to stay.
2 out of 5
by A verified traveler from S

No what I was expecting

Posted Aug 7, 2014
Bad costumer service, the tv/saving box/door didn't work for a quile, the front desk personal was rude. The hotel is well located but the management needs to work with the employees actitud and some important things in the rooms.
2 out of 5
by A verified traveler

Hard Rock Panama

Posted Jul 30, 2014