Ratings based on 222 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom tachira vzla

hotel ubicado en la zona central de la ciudad

Posted Apr 9, 2015
Pros: del hotel me gusto todo ,la comida excelente
Cons: incluir en los desayunos la arepa de harina de maiz por lo menos tres veces a la semana y el queso blanco pasteurizado
Location: muy bien sobre todo la actividad bancaria
mi estancia en el hotel la califico de muy buena,excelente atencion de todos en general sin excepcion
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
All the facilities (bars, restaurants, etc) closed earlier than I expected for a resort situation and the service in these places was slower than what I expected. The bell hops were all very helpful. The lifeguards/medicos was super helpful. Overall, I enjoyed my stay.
1 out of 5
by A verified travelerfrom new york

Dirty and poorly managed

Posted Feb 24, 2015
Pros: Nothing
Cons: everything
Location: none
Hotel is dirty and very poorly maintained. It is poorly run and managed. I experienced a hotel guest hand slap one of the Hotel employees while I was having dinner at Mola's Hotel restaurant. Not an enjoyable experience.
Comment from Hotel Management
Mar 11, 2015 by Jaime, Hotel Management
Dear Guest: Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center. We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. It our mission to verify every detail of our quality and customer service; therefore, your comments and opinion are very important as they will ultimately help us identify opportunities for ours and our staff improvement. It was really sad that you were witnessed of that kind of behavior from our staff but I will like to share with you, that we have a few guests that almost live in the Hotel, that why they are so familiar with the staff. Best Regards General Manager
1 out of 5
by A verified travelerfrom V

Lines, lines more lines

Posted Feb 23, 2015
I went with my pregnant and my 1 year and a half son. The staff were very rude to me and my wife making us do a 2 hour line and dealing with the problems of a kid much in need of a nap, a lack of room and the bladder of a 8 month pregnant woman. When I presented my problem to the manager he left me waiting to never be seen again. Finally when I received my room the bathroom was filty. The room service was eternal, and the food quality was almost as good less than adequate. My final veredict and recommendation is a major overhaul of personel and infrastructure.
Comment from Hotel Management
Mar 11, 2015 by Jaime, Hotel Management
Dear Guest: Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center. We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. It our mission to verify every detail of our quality and customer service; therefore, your comments and opinion are very important as they will ultimately help us identify opportunities for ours and our staff improvement. We understand how important is to keep comfortable a mom to be, we are really concern about your comments. We have taken a serious view of your comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’ expectations. Best regards General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom puerto rico

Room

Posted Feb 18, 2015
The air condition is poor and the breakfast is expensive versus alternatives
Comment from Hotel Management
Mar 11, 2015 by Jaime, Hotel Management
Dear Guest Receive our greetings and thanks to give us a little time to share with us your experiences during your stay in the hotel. Our intention is to offer comfort and service with warmth. We hope to you have another opportunity to visit Panama City, please do not hesitate, we will be waiting. Best Regards General Manager
2 out of 5
by A verified travelerfrom d

Posted Feb 16, 2015
My son Lost his cell Phone and nobody give information about it And they said the video camera dosent work on the pool area
Comment from Hotel Management
Mar 11, 2015 by Jaime, Hotel Management
Dear Guest Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center. We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. It our mission keep our guest safety and to verify every detail of our quality and customer service; therefore, your comments and opinion are very important as they will ultimately help us identify opportunities for ours and our staff improvement. We have taken a serious view of each of the areas you made comments or suggestions about and are working hard in ensuring that all our services meet and exceed our guests’ expectations. Best Regards General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Palazzuolo sul Senio (FI)

Splendido hotel in centro

Posted Jan 26, 2015
Purtroppo ho soggiornato solo 2 notti all'hotel El Panama, ma sono molto soddisfatta! Ottima accoglienza e personale gentilissimo! Un'ampia scelta per la colazione. Ma soprattutto abbiamo gradito l'alloggio vicino alla piscina; con un bambino di 7 anni è stata una posizione ideale! Ho trascorso un ottimo soggiorno! Lo consiglio assolutamente!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jan 24, 2015 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2015
very good stay ,, not much hot water in shower. everything else was very very good . will stay again next time in Panama
Comment from Hotel Management
Mar 11, 2015 by Jaime, Hotel Management
Dear Guest: First we apologize for the inconvenience caused during your stay with us, thanks to your feedback, we have made the necessary corrections, we invite you to visit us to reevaluate the renovations we are doing in our rooms. Kind Regards General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom JAPAN

市内繁華街に近く利便性の高いホテル

Posted Jan 12, 2015
Pros: 利便性。久しぶりにパナマ運河を見たく乗り継ぎで1泊しましたが、主な観光地やモールへのアクセスが良い。 ホテルに待機しているタクシーはホテルロゴの入ったシャツを着ており、相談すると効率よく色んな場所へ案内してくれます。 流しのタクシーを利用するより、やはりホテルのタクシーを利用するのがお薦めです。
Cons: 今後改装の予定がある場合は、バスタブを装備してもらえると更に良い。
Location: 繁華街に面しており、周囲にはレストラン、モールなどがあります。
プールサイドの部屋に宿泊しましたが、眺めがよく、またホテル全体の内装も改装されていて、高級感があります。 パナマ運河観光のミラフローレスにもタクシーでホテルから約20分と近く便利です。 ホテルのレストランはプールサイドにあるバーに他に2つあり、ロビーには寿司バーがあります。