Ratings based on 41 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 24, 2013
for Everyoneby Roberto from Oakland
Great quiet location within access of Panama CityPosted Nov 21, 2013
The location is amazing as long as you don't try to drive into Panama City during heavy commute hours. The restaurants on site all appear to have different hours of operation and it took us a couple of days to figure it out. At one point staff told us that the beach side restaurant would open back up at 6pm for dinner, and when we returned the restaurant was completely closed and lights turned off. The theme of the staff there not knowing or providing ambivalent service was astonishing. For example on one of my nights there I asked about the movie being played and a server at the bar told me that it was cancelled and did not know where the movie room was. Of course I found it later and the movie was not cancelled. On one night I wanted to order food off of the menu as I did not want to eat from the buffet line and staff told me that I would have to pay extra for it. I said it would be fine, and I received my check I did not notice any extra charge for ordering from the menu. I stayed there a total of 7 nights and stopped trusting what he majority of staff there said. There was a couple of excellent & warm staff that I would look for when I needed anything which is the only reason why I gave heir staff rating a 2. When I was out and about in Panama I also noticed that the service was cold and not welcoming, with just a handful of warm people. This reflected the service at the facility.
Jan 29, 2013 by PL
Dear Roberto G Greetings from InterContinental Playa Bonita in Panama, We would like to thank you for taking your time and share your comments, we have taken notes of your pleasant recommendations. We are really sorry for not meeting your expectations; although we never want to know that one of our guest does not has had good experience, comments such as yours allow us to take an honest look at our operations and make necessary improvements. We will be very please if you allow us to serve you once again in the near future. With warm regards, PL
for Everyoneby A verified traveler
Beautiful hotelPosted Oct 1, 2013
The pool was beautiful. The food was outstanding. Overall a very nice hotel. The beach can get a little ugly though when the tide goes away.
Jan 5, 2013 by PL
Dear Traveler, We are so glad to know that you enjoy your recently stay in our Resort. We appreciate your comments about our facilities. Thanks for taking part of your time to letting us know your opinion since guest´s comments are incredibly important to us. Looking forward to seeing you once again, Kind regards. PL
for Couplesby mark from southern colorado
perfect service- no rip offsPosted Aug 25, 2013
Pros: location service friendliness and much more
Cons: i like travel with locals i would get guests oportunity to use bus it so much different than taxi-so basicly bus schedual
i will go there again for sure............................................................................................................................................................................................................................................................................................................................................................................
Jan 5, 2013 by PL
Dear Mark, Thanks for chose our hotel and your good comments. We are glad to know that you enjoy your recently stay with us. We hope to see you back and have the opportunity to serve you once again. Best regards, VQ
for Couplesby Jack from Colombia
Beautiful Hotel. Very poor service.Posted Aug 21, 2013
Pros: Pool Area Ocean View Gardens
Cons: Service Room cleanliness
Location: 30 minutes away from the city Not much to do close by (other than activities available in the hotel)
I recently stayed for 4 days and 5 nights at the hotel. The hotel is very nice, the pool area and the gardens are beautiful, and the view of the ocean fantastic. The service was very poor at the restaurants and bars, it would take forever for a waiter to arrive if they did arrive at all. We got the room at a very reasonable rate, but anything additional to the basic is overpriced (spa, outdoor activities, etc.) The food was good but rather expensive for what you get. The dining options are also rather limited especially in the off days. The rooms were apparently clean but upon closer inspection there was lots of dirt underneath the furniture Overall good hotel to relax at, but could use some improvements.
Jan 5, 2013 by PL
Dear Jack, We appreciate your taking the time for your review and bring this matter to our attention. We do apologize for don't fill your expectations. Once again sorry for the inconveniences during your stay, we are going to make the necessary corrections. Best regards, VQ
for Everyoneby Martin
Nice hotel, ugly beach, close to the cityPosted Aug 6, 2013
The hotel is very nice, if you come in your own car, please choose valet, because the parking is a little far from the lobby.
for Everyoneby Savannah from Canada
Pretty Resort outside of Panama CityPosted Aug 6, 2013
Pros: The view of the ocean was stunning and the atmosphere was restful and relaxing.
Cons: The food costs were too high and because the resort is isolated, food choices were challenging.
Location: The location is stunning and sits on a beautiful piece of the pacific and backs onto deep jungle.
Hotel staff were incredibly helpful and attentive, we especially enjoyed working with the concierge to book car rentles and get information on places to visit. One thing the hotel could improve upon would be to have a shuttle from the hotel to the airport - the distance is far and the cost is high. The Lighthouse restaurant at the resort is ridiculously expensive and the food is poor quality. I would never eat here again - the prices are offensive. The food in the bar lobby and at the pool grill is better, but still priced high. We opted to drive the 2 km down the street to a local seafood restaurant.
for Everyoneby Eugene from Canada
Very good value for the moneyPosted Jul 27, 2013
Pros: Hotel setup, room view, pools.
Cons: More fruits and especially vegetables The choice of salads and fish in the restaurants
Location: The Canal, Panama City, the Gamboa rainforest trip.
A beautiful resort with nice facilities, well maintained. The staff is helpful and caring. The ocean view with the line of ships waiting to pass the Canal is lovely, especially at night (all rooms are with ocean view). The beach is usable only at high tide, but the pools make up well for that. The food is good, although more fish choices would be even better. The taxis associated with the hotel are a rip-off. Take a telephone number of a yellow taxi from town and use those rather.
for Familiesby A verified traveler from las vegas, nv
just far enough away from panama city for peace &qPosted May 31, 2013 on Hotels.com
for Everyoneby Johkar from Colombia
Fantastic HotelPosted May 2, 2013
Pros: relaxed atmosphere
Cons: 15 mins from Panama City
Location: out of the way hide away great if you love secluded place with no outside interference
Fantastic Hotel , very friendly staff, clean and most of all relaxing.