Ratings based on 232 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Disappointing

Posted Jan 2, 2015
Pros: Location is good. Its right next to the main artery of the city.
Cons: The hotel needs renovation. Its owned by the Decameron group that owns the attached hard Rock hotel and the attached mall.
I have been traveling to Panama for 15 years. I always try to stay at the newest hotels. Decapolis used to be a nice hotel. I have stayed there on multiple occasions (more than I can count). Each year the service declines. This time it was too much to handle. Nothing was right. Check-in was a disaster. The service was very poor. They really need to renovate and update their services and the experience. will not stay there again.
Comment from Hotel Management
Jan 10, 2015 by Ashley, Hotel Management
Thank you for reaching out and writing your review. We apologize you were not satisfied with the staff service and condition of the hotel during your stay. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lakewood, Colorado

Excellent Place to Stay!

Posted Dec 28, 2014
Pros: It was very clean and modern. It also had very good amenities and a good location.
Location: There were restaurants and stores near by. The ocean was close and we had a great view from our room.
This hotel was very clean and beautiful. We enjoyed our stay very much. The staff was exceptional and made us feel very comfortable.
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for your comments. We are very glad to receive your experience with us at Radisson Decapolis Hotel. It was great to offer you such a wonderful stay and excellent service. We hope you come back soon and give us the privilege to have you home. Thank you very much for coming!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogota

Nice HOtel

Posted Dec 9, 2014
Cons: the breakfast menu was a litte short
Location: good location, near to Multiplaza Mall and the Cinta costera highway; is one of the best place to stay.
Had a problem with the room, they had not availables rooms at the time I arrived, but was just a minor problem. Is a good hotel well located and nice.
3 out of 5
by A verified traveler

Ok hotel located near the historic city

Posted Nov 19, 2014
Pros: Is a normal hotel, for one or two days is good.
Cons: the hotel should improve the lighting, better music and less volume , more employees to attend the breakfast and taxis at the door.
Location: Near there is an walking way very good with a beautiful viu od the sea and a very big comercial shopingbcenter.
Two days, Delayed care of breakfast, the background music sounds very loud , the hallways are very dark with red lights like a disco. No taxis at the lobby. The hotel is so croudy. Bath supply in the rooms are veru good and clean.
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for your comments, we are very sorry for the incidents occurred during your stay, all the departments in charge are already notice about this situation and we taking the corrective measure to make sure that this will not happen again. Your feedback is very important to boost our services and offer you better experiences in the future. Thank for coming we hope back soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Great location great staff had a wonderful stay

Posted Nov 10, 2014
Pros: The one bedrooms had two baths
Cons: pool
Location: mall
The staff was very pleasant the hotel was very orderly and tastefully decorated I would book this hotel again.
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thanks you very much for you comments and for taking the time to share your experience with us. It is very niche to receive such a good feedback. We hope to have you home again to give you such a wonderful service and great attention. Thank you very much for coming!!
5 out of 5
Recommended
for Personal Event
by Ana Marcelafrom Campinas

Recomendo

Posted Oct 28, 2014 on Hotels.com
O Hotel é confortavél, logo em frente ao shopping Multicentro com ligação direta com o mesmo pelo 3 andar. Proximo também ao Shopping Multiplaza e de facil acesso aos demais pontos turísticos.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 16, 2014 on Hotels.com
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for coming to Radisson Decapolis Hotel. We were very happy with your visit, and will be very glad to receive you again!!
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for coming to Radisson Decapolis Hotel. We were very happy with your visit, and will be very glad to receive you again!!
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for coming to Radisson Decapolis Hotel. We were very happy with your visit, and will be very glad to receive you again!!
1 out of 5
Recommended
for Business Travelers
by alexanderfrom bensalem pa

sucks

Posted Oct 4, 2014 on Hotels.com
Sucks not good at all
Comment from Hotel Management
Jan 3, 2015 by Ashley, Hotel Management
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MONTRÉAL

SITUÉ DANS MARBELLA ,PROCHE DU MULTICENTRO !

Posted Sep 20, 2014
Pros: PETITE HÔTEL
Cons: RAFRAICHIR FERAIS DU BIEN , CAR CA COMMENCE A VEILLIR, SURTOUT LES BAIGNOIR
Location: MULTICENTRO , CENTRE D'ACHAT CORRECT POUR DES PETIT PRIX
SITUÉ DANS MARBELLA ,PROCHE DU MULTICENTRO ! PERSONNEL CORRECT , TOUT EST MOYEN A UN PRIX MOYEN CA VAUT SON PRIX PAS PLUS.....
5 out of 5
Recommended
by Kfrom Atlanta

Nice start to our vacation

Posted Sep 3, 2014 on Hotels.com
Everything smooth with check in, bellhop kindly demonstrated how to use the elevator, inserting room key and then hitting the correct button for our floor. We found the hotel staff to be very friendly and very good with English and very kind to pardon our rusty Spanish skills. There is a big mall and casino connecting the hotel in the third floor, easy to buy in our case a forgotten bathing suit. The hotel safe was large enough for all our valuables, phones, big camera and iPad. Remember panama is a bit formal in their dress and there is a dress code, including pants or slacks for men to go to the bar and breakfast restaurant. Women ok in dress and mini skirts, but no shorts allowed. Nice place, firm bed, but comfortable and we slept well. We had a real king bed, not like in Europe where they have twins pushed together to make a king. Hot hot water and no problems with wifi. Didn't try to stream any movies though? Check out in person and smooth and accurate. Nightclub on Friday nite, but our room was quiet. Enjoy!