Ratings based on 235 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indianapolis

Good location, nicely appointed hotel

Posted Feb 23, 2015
Location: NIce mall, movie theater, and casino are attached by skywalk. When taking a taxi, go out by the mall, there are pleny and they are cheap - $5.
Check in is a breeze and the room was very nice. The free breakfast had many selections of meat cheeses and pastries. You also may get eggs cooked to order. The pool is small and limited seating. The "free" $20 coupon for drinks is not good at pool or restaurant. My only gripe is check your bill before check out - someone had charged drinks to our room and it took them an hour to fix it. The upper floors are quiet
2 out of 5
by A verified traveler

Disappointing

Posted Jan 2, 2015
Pros: Location is good. Its right next to the main artery of the city.
Cons: The hotel needs renovation. Its owned by the Decameron group that owns the attached hard Rock hotel and the attached mall.
I have been traveling to Panama for 15 years. I always try to stay at the newest hotels. Decapolis used to be a nice hotel. I have stayed there on multiple occasions (more than I can count). Each year the service declines. This time it was too much to handle. Nothing was right. Check-in was a disaster. The service was very poor. They really need to renovate and update their services and the experience. will not stay there again.
Comment from Hotel Management
Jan 10, 2015 by Ashley, Hotel Management
Thank you for reaching out and writing your review. We apologize you were not satisfied with the staff service and condition of the hotel during your stay. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lakewood, Colorado

Excellent Place to Stay!

Posted Dec 28, 2014
Pros: It was very clean and modern. It also had very good amenities and a good location.
Location: There were restaurants and stores near by. The ocean was close and we had a great view from our room.
This hotel was very clean and beautiful. We enjoyed our stay very much. The staff was exceptional and made us feel very comfortable.
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for your comments. We are very glad to receive your experience with us at Radisson Decapolis Hotel. It was great to offer you such a wonderful stay and excellent service. We hope you come back soon and give us the privilege to have you home. Thank you very much for coming!!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogota

Nice HOtel

Posted Dec 9, 2014
Cons: the breakfast menu was a litte short
Location: good location, near to Multiplaza Mall and the Cinta costera highway; is one of the best place to stay.
Had a problem with the room, they had not availables rooms at the time I arrived, but was just a minor problem. Is a good hotel well located and nice.
Comment from Hotel Management
Jan 27, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for contacting us. We appreciate your feedback because it helps us to boost our service in order to apply corrective measures and provide you better experiences in the future. We would really like you to give us the opportunity to welcome you again in Radisson Decapolis Hotel
3 out of 5
by A verified traveler

Ok hotel located near the historic city

Posted Nov 19, 2014
Pros: Is a normal hotel, for one or two days is good.
Cons: the hotel should improve the lighting, better music and less volume , more employees to attend the breakfast and taxis at the door.
Location: Near there is an walking way very good with a beautiful viu od the sea and a very big comercial shopingbcenter.
Two days, Delayed care of breakfast, the background music sounds very loud , the hallways are very dark with red lights like a disco. No taxis at the lobby. The hotel is so croudy. Bath supply in the rooms are veru good and clean.
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for your comments, we are very sorry for the incidents occurred during your stay, all the departments in charge are already notice about this situation and we taking the corrective measure to make sure that this will not happen again. Your feedback is very important to boost our services and offer you better experiences in the future. Thank for coming we hope back soon.
3 out of 5
Recommended
for Business Travelers
by MARIA ELENAfrom Madrid

Demasiadas fiestas hasta altas horas.

Posted Nov 12, 2014 on Hotels.com
He estado en muchas ocasiones en el hotel, pero esta vez ha sido muy decepcionante. El hotel continúa siendo muy cómodo, con habitaciones muy grandes y camas muy cómodas. El desayuno es muy completo y la atención es buena. Sin embargo en esta ocasión en dos de las noches hubo fiestas en el hotel hasta altas horas de la madrugada, con la música a un volumen insoportable. Estando alojada en la planta 9, fue totalmente imposible dormir hasta que la fiesta terminó a las 4 de la mañana. Dió lo mismo que me quejase a recepción más de 4 veces, ya que se me hizo caso omiso. El hotel era muy válido antes para viajes de negocios, pero con la gestión de fiestas actual es solo recomendable para gente que quiera ir de fiesta y acostarse tarde.
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Gracias por habernos contactado, lamentamos mucho no haber superado sus expectativas y haberla desilusionado durante su estadía, estamos muy apenados con lo ocurrido y nos encantaría que pudiese usted darnos la oportunidad de recibirla nuevamente en casa, huéspedes como usted serán siempre bienvenidos a Radisson Decapolis Hotel.
4 out of 5
Recommended
for Couples
by Ricardofrom Brooklyn, New York

Excellent

Posted Nov 12, 2014 on Hotels.com
Great experience
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for coming to Radisson Decapolis Hotel. We were very happy with your visit, and will be very glad to receive you again!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Great location great staff had a wonderful stay

Posted Nov 10, 2014
Pros: The one bedrooms had two baths
Cons: pool
Location: mall
The staff was very pleasant the hotel was very orderly and tastefully decorated I would book this hotel again.
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thanks you very much for you comments and for taking the time to share your experience with us. It is very niche to receive such a good feedback. We hope to have you home again to give you such a wonderful service and great attention. Thank you very much for coming!!
5 out of 5
Recommended
for Personal Event
by Ana Marcelafrom Campinas

Recomendo

Posted Oct 28, 2014 on Hotels.com
O Hotel é confortavél, logo em frente ao shopping Multicentro com ligação direta com o mesmo pelo 3 andar. Proximo também ao Shopping Multiplaza e de facil acesso aos demais pontos turísticos.
Comment from Hotel Management
Feb 2, 2015 by Maria Andrea Perez, Hotel Management
Muito obrigado por terem vindo ao nosso hotel. Radisson Decapolis Hotel Panama será sempre esperando por você.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 16, 2014 on Hotels.com
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for coming to Radisson Decapolis Hotel. We were very happy with your visit, and will be very glad to receive you again!!
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for coming to Radisson Decapolis Hotel. We were very happy with your visit, and will be very glad to receive you again!!
Comment from Hotel Management
Jan 19, 2015 by Maria Andrea Perez, Hotel Management
Thank you very much for coming to Radisson Decapolis Hotel. We were very happy with your visit, and will be very glad to receive you again!!