Ratings based on 10 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
3.9 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
for Couplesby Peter Bauer from Winthrop, WA
Beautiful placePosted Mar 16, 2014 on Hotels.com
Beautiful beaches and wonderful trails to hike on the island. This is a good place to go if you love nature and exploration.
Comment from Hotel Management
May 31, 2014 by Sina, Hotel Management
Dear Peter! We are glad you enjoyed the Resort, the nature and the beaches and we hope to see you again soon at the Red Frog Beach Island Resort & Spa! All the best, Your Red Frog Beach Team
for Everyoneby A verified traveler
Posted Feb 1, 2014
Recommendedby Vicki Karl from Woodstock Ga
Not what we expectedPosted Jan 31, 2014 on Hotels.com
Takes 2 boat rides to get here. Soaked and left at the dock. No one to direct you to reception which is a distance up a dirt road. We gave them our confirmation # , they indicated no booking. We booked a queen, villa private pool. Sent us across to another building, locked(all this in pouring rain) wait After 45 minutes, back to orig. building and they said no booking. All day,pouring rain. Told to go to the "restaurant" and wait another long hike. He agreed to drive us with our luggage. At the restaurant, they were out of most food. Were told they would be back in 40 minutes. 2 1/2 hours before we managed to get someone back to get us. They said they found our reseravation and blamed hotels.com for the confusion. I have never had a problem before. Up the hills on the dirt roads in a golf cart in the rain and arrive at "our villa" Opened the door and there were 3 other couples in the villa and our room was at the top of the marble stairs. Not anticipated. I cannot maneuver stairs. Back to reception. Manager indicated it was Hotels.com to blame for our misunderstanding, that we rented a queen bed in a villa with a private pool. Choose carefully. Be aware cost for cart rental. This is a Jurasic park experience,suited for those wanting a walking nature experience. Do not expect delux treatment. If you go, make sure you pick up supplies in Bocas Del Toro as there is nothing available once you get to Red Frog.
by A verified traveler
Posted Jan 14, 2014
The "hardware" is excellent but the service very poor; it was impossible to get in contact with the staff by phone or mail! Enrique saved us from a unpleasent stay, he did everything to correct the mistakes of other people and was a very pleasant host!
for Couplesby A verified traveler
Posted Jan 12, 2014 on Hotels.com
for Everyoneby G
Posted Nov 10, 2013
Recommendedby M. Ridgers from Red Frog Beach, Isla Bastimientos
Luxury at Red Frog BeachPosted Jul 31, 2013 on Hotels.com
We had an amazing time here! The villas were beautiful and worth every penny. Even though it rained half the time we didn't mind because it was very comfortable to relax in the villa.
for Everyoneby Fabio from Costa Rica
we are a family we like to travel and experience,Posted Jul 10, 2013
Pros: yes, but things must change before but are destined to fail
Cons: First the customer care, then they should have a basic supermarket, as this place is an island and have to go out to buy boat for 15 minutes to buy gr
Location: The place is very nice and is well cared for but the above things make your stay is uncomfortable
The place is beautiful, the villas are very well equipped, but the customer service very poor, for example to meet you at the villa took more than 45 minutes in an uncomfortable and unconditional reception, every time I needed something but they said that if you did not arrive, the last day did not appear to receive life and I'm still waiting for the state of mind that would be immediately sent to my email address
for Familiesby johnny
you most goPosted Jul 2, 2012 on Hotels.com
for Couplesby A verified traveler from California
Red Frog Beach VillasPosted May 5, 2011
Brand new houses, wonderful beaches, everything you need from a private residence. Rent a golf cart to travel around to the beaches and marina, it's a lot of walking. Watch out for the sand flies they can be brutal. Great island getaway. Good price for a private pool overlooking the jungle and ocean.