Outdoor pool, pool umbrellas, sun loungers

Reviews of Sheraton Grand Panama

4.5 out of 5
Sheraton Grand Panama
Via Israel And 77th Street, Panama City, Panama

Reviews

8.4

Very Good

Rating 10 - Excellent. 374 out of 769 reviews" "
Rating 8 - Good. 251 out of 769 reviews" "
Rating 6 - Okay. 75 out of 769 reviews" "
Rating 4 - Poor. 37 out of 769 reviews" "
Rating 2 - Terrible. 32 out of 769 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Business traveler
Helpful staff, excellent breakfast buffet
Stayed 8 nights in Apr 2024
Response from Sara P on Apr 16, 2024
Hello Jennifer,Thank you for having stayed with us and for telling us about your experience. Our team is proud to deliver great service and will be thrilled to read your review. We look forward to seeing you again in the near future.

6/10 Okay

Maria del Pilar

Traveled with family
Disliked: Property conditions & facilities
Property looks outdated, rugs are probably clean, but don´t look so because of they are worn out and have stains. Breakfast buffet was messy. The restaurant was VERY crowded, it was hard to find a table, they constantly ran out of mugs, glasses, plates. Coffee, both in the room and in the restaurant (breakfast) was horrible :-(
Stayed 2 nights in Apr 2024
Response from Sara P on Apr 8, 2024
Dear Maria del Pilar,Thank you for staying with us and for sharing your honest feedback. We greatly appreciate it. We'll be sure to share the details with our team leaders as we look forward to welcoming you back in the near future.

10/10 Excellent

Kadian

Stayed 2 nights in Mar 2024
Response from Sara P on Apr 18, 2024
Dear Kadian, Thank you for staying with us and for taking the time to share your review. It's great to see you enjoyed yoour stay and we hope to see you again when your travels bring you back to the area.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sara on Mar 19, 2024
Dear Juan,Thank you for staying with us. We know your time is valuable so we thank you for taking a moment to share your review. It's great to see you really enjoyed your time with us and we'll be sure to let our team know. We hope to see you soon!

8/10 Good

Trudy, Woodstock

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel and all the staff were very helpful and friendly. Many tried to help us with our Spanish since we know very little. The hotel is well kept and our room was clean and comfortable. There is a Casino right on site, but we did not use it, so cannot give a review on that. Our only disappointment is that there is not much in the way of restaurants that are walkable from the hotel. There are a few though. We had to use uber or a taxi to go anywhere. That being said, we did use the restaurants in the hotel and they were ok.
Stayed 3 nights in Mar 2024
Response from Sara P on Mar 7, 2024
Dear Trudy,Our team is passiante about service and reading your kind review will surely motivate them to continue to deliver oustanding stay experiences. Thank you for staying with us and for taking the time to share your comments. Hope to welcome you back soon.

8/10 Good

gebrehiwot

Liked: Staff & service, property conditions & facilities
I would recommend for friends and family
Stayed 2 nights in Feb 2024
Response from Sara P on Mar 4, 2024
Dear gebrehiwot,Thank you for staying with us. It's great to see you enjoyed your time with us and we thank you for taking the time to share your experience. We hope to see you again soon!

6/10 Okay

Patricia Norelis Carcaño De Los

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sara P on Feb 27, 2024
Apreciada Patricia,Gracias por alojarse con nosotros y por tomarse el tiempo de compartir su valiosa retroalimentación. Estaremos verificando los detalles con nuestro equipo y esperamos verla de nuevo muy pronto.

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant options and pool area were great!
Stayed 2 nights in Feb 2024
Response from Sara P on Feb 27, 2024
Dear Julia,Thank you for staying with us and for taking the time to share your review. It's great to see you enjoyed your time with us. We look forwward to seeing you next time your travels bring you back to the area.

6/10 Okay

Anthony

Stayed 5 nights in Jan 2024
Response from Sara P on Apr 8, 2024
Dear Anthony,Thank you for staying with us and for taking the time to share your review. We look forward to welcoming you back soon.

8/10 Good

Nekeisha Fayola

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s was ok it had a lot of mold growing under the sink
Stayed 3 nights in Jan 2024
Response from Sheraton Grand Panamá on Feb 8, 2024
Hello Nekeisha Fayola,Thank you for staying at the Sheraton Grand Panama. We recognize your time is valuable and thank you for taking the opportunity to share your review. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Maria del Carmen, Lima

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sara P on Jan 22, 2024
Apreacida María del Carmen,Gracias por haberse alojado con nosotros. Sabemos que su tiempo es valioso y apreciamos haya tomado la oportunidad de compartir su opinión. Esperamos verla de nuevo muy pronto.

8/10 Good

Melissa

Stayed 5 nights in Jan 2024
Response from Sheraton Grand Panamá on Jan 18, 2024
Apreciada Melisa, Estamos muy contentos de saber que disfrutó su estadía, esperamos poder seguir creando momento memorables para nuestros huéspedes. Esperamos tenerle muy pronto de nuevo con nosotros.

10/10 Excellent

Alexander

Stayed 5 nights in Jan 2024
Response from Sheraton Grand Panamá on Jan 18, 2024
Estimado Alexander,Gracias por alojarse con nosotros. Nuestro equipo está comprometido con su satisfacción, de manera que estarán muy contentos de ver cuánto disfrutó su estadía. Gracias por compartir su experiencia y la esperamos de vuelta pronto.

10/10 Excellent

GREICY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Great area. Everyone working there were incredible, friendly, always with a smile. Great service. Delicious breakfast. The gym is 10/10 it has everything!! They have one restaurant that is 24 hours and the food is delicious. Rooms are spacious, clean. The bed was just right! Thank you for a great stay!
Stayed 3 nights in Jan 2024
Response from Sara P on Jan 12, 2024
Dear Greicy,Thank you for staying with us. It's great to see you enjoyed our service and location. We recognize your time is valuable and thank you for taking the opportunity to share your comments. We look forward to seeing you again soon

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The keys for the rooms Didnt work
Stayed 1 night in Dec 2023
Response from Sheraton Grand Panamá on Jan 10, 2024
Deer Martin,Thank you for providing your honest feedback regarding your recent stay. We will be sure to share it with our team. We hope to see you again when your traveks next bring you back to the area.

6/10 Okay

Christopher

Traveled with partner
Stayed 7 nights in Dec 2023
Response from Sara P on Jan 8, 2024
Hello Christopher,Thank you for staying with us and for taking the time to share your review. We look forward to welcoming you back in the near future.

4/10 Poor

ARLINE

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Sara P on Jan 5, 2024
Dear Arline,Thank you for staying with us and for sharing your honest feedback. We apologize for not fully having reached your expectations on this occasion and hope to see you again in the near future.

2/10 Terrible

alejandro

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No towels, we have to buy outside the hotel No body wash Cockroach on the bed Check in terrible, more than 1 hour waiting line
Stayed 1 night in Dec 2023
Response from Sara P on Jan 5, 2024
Dear Alejandro,We appreciate you bringing these inconsistencies to our attention. We apologize and will review your comments in detail immediately.

8/10 Good

Gariana

Stayed 1 night in Dec 2023
Response from Sheraton Grand Panamá on Jan 20, 2024
Saludos Gariana, Gracias por haberse alojado con nosotros. Nos da mucho gusto ver que disfrutó de nuestras instalaciones y nuestra ubicación. Agradecemos se haya tomado el tiempo de compartir su opinión y le esperamos de vuelta muy pronto.

8/10 Good

Sharleen

Liked: Cleanliness, staff & service, amenities
Overall, good, lots of security. I found that the property was dated when compared to other hotels in Panama. The restaurant furniture on “S” level was old and worn. The pool area and spa could be way more appealing,
Stayed 2 nights in Dec 2023
Response from Sara P on Dec 30, 2023
Dear Sharleen,Thank you for staying with us and for providing your honest feedback. We love to hear it all and will be sharing it with our team. We hope to see you again when your travels bring you back to the area.

6/10 Okay

Maryann, San Diego

Stayed 4 nights in Dec 2023
Response from Sheraton Grand Panamá on Jan 18, 2024
Apreciado Maryann, Muchas gracias por haberse alojado con nosotros y por tomarse el tiempo de compartir su valiosa opinión. Esperamos verlo de nuevo muy pronto.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping mall and restaurants
Stayed 7 nights in Dec 2023
Response from Sara P on Dec 27, 2023
Saludos Jorge,Gracias por haberse alojado con nosotros. Nos da mucho gusto ver que disfrutó de nuestras instalaciones y nuestra ubicación. Agradecemos se haya tomado el tiempo de compartir su opinión y le esperamos de vuelta muy pronto.

10/10 Excellent

Oliver

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff, makes travelling easy and enjoyable
Stayed 1 night in Dec 2023
Response from Sara P on Dec 23, 2023
Hello Oliver,Thank you for staying with us. We know how passionate our team is about service and that they'll be thrilled to read your review. Thank you for taking the time to share it. We look forward to serving you again soon.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Came to Panama for 5 nights and spent only 1 night. Landed and had major emergency at home and had to return. Everyone @ the front desk were so compassionate and helpful. World class. Ney, he was the best. Hope to see you another time when my world is not falling apart. Thanks guys.
Stayed 5 nights in Dec 2023
Response from Sara P on Dec 15, 2023
Dear Wayne,Thank you for staying with us. We're sorry you had to cut your stay short and hope all is well. Also, thank you for taking the time to share your feedback. We'll be sure to share them with Ney and the rest of the team. We hope to see you again in the near future.

10/10 Excellent

Fredd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sara P on Dec 11, 2023
Hello Fredd! Thanks for your recent stay. It's always a thrill to receive such positive feedback. Our team will be very happy to know how much you enjoyed your stay and we thank you for taking the time to share your feedback. We hope to see you again soon!

8/10 Good

EDGAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sara P on Dec 11, 2023
Hello Edgar,Thank you for staying with us. We value your feedback so we thank you for taking the time to share your experience. It's great to see you enjoyed your time with us and we hope to see you again soon.

8/10 Good

Karla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estadía fue durante una fecha difícil, aún así el servicio, las áreas y comodidades muy buenas.
Response from Sheraton Grand Panamá on Feb 8, 2024
Apreciado Karla,Muchas gracias por haberse alojado con nosotros y por tomarse el tiempo de compartir su valiosa opinión. Esperamos verla de nuevo muy pronto.

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheraton Grand Panamá on Dec 9, 2023
Estimada Beverly,¡Nos alegra saber que disfrutó su estadía con nosotros!

10/10 Excellent

Cynthia

Stayed 4 nights in Dec 2023
Response from Sheraton Grand Panamá on Dec 9, 2023
Sra. Cynthia,Muchas gracias por tomarse el tiempo de calificarnos, nos alegra saber que disfrutó su estadía.

10/10 Excellent

Malaika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be coming back!
Stayed 1 night in Dec 2023
Response from Sara P on Dec 5, 2023
Hello Malaika! Thank you for staying with us and for taking the time to let us know how much you enjoyed it. We'll be sure to let our team know as they are passionate about service and will be happy to hear of your experience. We look forward to seeing you again soon.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Sara P on Dec 5, 2023
Hello Gabriel,Thanks for choosing to stay with us. It's always rewarding receiving positive feedback and we appreciate you took the time to let us know how much you enjoyed your stay. We hope to see you again in the near future.

8/10 Good

Sharon

Stayed 1 night in Dec 2023
Response from Sara P on Dec 5, 2023
Hello Sharon,Thank you for your recent stay. We value getting feedback from our guests and it's always satisfying to see you had a positive experience. We'll be sure to share your review with our team to motivate them to continue to deliver outstanding service. We hope to see again soon.

4/10 Poor

Ana Maria

Stayed 3 nights in Nov 2023
Response from Sara P on Dec 18, 2023
Apreciada Ana María, Gracias por habernos brindado la oportunidad de atenderle. Nos encantaría saber un poco más a cerca de su experiencia. Mientras tanto, esperamos le podamos recibir nuevamente en un futuro próximo.

10/10 Excellent

BARRY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The Sheraton Gran is situated with fast access to Tocumen airport. The rooms are clean. The staff is polite and attentive. Definitely recommended
Stayed 1 night in Nov 2023
Response from Sara P on Nov 20, 2023
Dear Barry,Thank you for staying with us. It's great to see you enjoyed our service and location. We recognize your time is valuable and thank you for taking the opportunity to share your comments. We look forward to seeing you again soon.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sara P on Nov 20, 2023
Dear Dennis,Thank you for staying with us and for taking the time to share your review. Our team will be happy to see how much you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to arrive very early, basically in the middle of the night and had an issue with checking in early. Christy at the reception desk went out of her way to take care of me. She is an excellent example of Marriott hospitality.
Stayed 1 night in Nov 2023
Response from Sara P on Nov 7, 2023
Hello Joan,Thank you for staying with us and for taking the time to share your thoughts. We'll be sure to pass your comments along to Christy as we know how much she values your satisfaction. We hope to see you again soon.

8/10 Good

Basmatee

Business traveler
Liked: Cleanliness, staff & service, amenities
The property is older but well maintained. Bathrooms are way too small, shower head is a pain. That would be my only complaint.
Stayed 2 nights in Oct 2023
Response from Sara on Nov 6, 2023
Dear Basmatee,Thank you for staying with us. We appreciate your feedback and are happy to see you enjoyed your stay. We look forward to seeing you again when your travels bring you back to the area.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Sara on Nov 6, 2023
Dear Derrick,Thank you for staying with us and for taking the time to share your review. Our team will be delighted to see how much you enjoyed your stay and we look forward to seeing you again soon.

8/10 Good

Evan

Liked: Cleanliness, staff & service
It,s good , not excellent
Stayed 4 nights in Oct 2023
Response from Sara on Nov 6, 2023
Dear Evan,Thank you for staying with us. We appreciate your honest feedback and will review it with our team. We look forward to welcoming you back soon.

10/10 Excellent

Oscar

Stayed 1 night in Oct 2023
Response from Sara P on Oct 16, 2023
Dear Oscar,It's great to see how much you enjoyed your stay. We thank you for the opportunity to serve and hope to welcome you back very soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff very friendly, service oriented
Stayed 4 nights in Oct 2023
Response from Sara P on Oct 9, 2023
Hello Laura,Thank you for staying with us. We're thrilled to see you enjoyed your stay. Our team is passionate about hospitality and they'll be glad to see how much you enjoyed their service. We hope to see you again soon.

10/10 Excellent

Thomas

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities
Positive note great big swimming pool outside bar. The workout room was fantastic. They had a steam room and a hot tub. Negative note rooms were too small. I complained I wanted to upgrade and they said there was no upgrade available.
Stayed 8 nights in Sep 2023
Response from Sara P on Oct 16, 2023
Dear Thomas, Thank you for your feedback. It's great to see you enjoyed so much of our property. For your next stay please reach out to our reservations department and we'll do our best to accomodate an upgrade.

10/10 Excellent

Jason, Aldie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Sara P on Oct 4, 2023
Hello Jason,Thank you for having chosen Sheraton Grand Panama. We're very happy to see you enojoyed your stay. We hope to see you again when your travels bring you back to the area.

10/10 Excellent

Kewon, FRANKLIN SQUARE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to convention center. Restaurant buffet food is excellent
Stayed 1 night in Sep 2023
Response from Sara P on Sep 25, 2023
Dear Kewon,Thank you for staying with us. It's great to see you enjoyed our service, food and convenient location. We hope to see you again soon.

10/10 Excellent

melissa

Stayed 2 nights in Sep 2023
Response from Sara P on Sep 25, 2023
Dear Melissa,Thank you for staying with us. Our team is passionate about service so they'll be very happy to see how much you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

Delia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good feeling of friendliness by staff, comfort and relaxation all around the hotel.
Stayed 1 night in Sep 2023
Response from Sara P on Sep 19, 2023
Dear Delia,Our team is passioante about delivering friendly service and great experiences. It's great to see you enjoyed it. We hope to see you again soon!

10/10 Excellent

Christian

Stayed 2 nights in Sep 2023
Response from Sara P on Sep 13, 2023
Dear Christian,Thank you for staying with us-It's great to see you enjoyed the experience. We look forward to welcoming you back soon.

10/10 Excellent

Carlos

Stayed 6 nights in Sep 2023
Response from Sara P on Oct 4, 2023
Estimado Carlos,Gracias por haberse alojado con nosotros y por tomarse el tiempo de dejarnos su opinión. Nos complace saber cuánto disfrutó su estadía. Esperamos verlo de vuelta muy pronto.

10/10 Excellent

LaVerne, Monroe

Traveled with family
Liked: Amenities
Good location, nice staff
Stayed 4 nights in Aug 2023
Response from Sara P on Aug 29, 2023
Dear LaVerne,Thank you very much for staying with us. We're thrilled to see you enjoyed our location and service. We hope to see you again very soon.

10/10 Excellent

Pablo

Stayed 13 nights in Aug 2023
Response from Sara P on Aug 28, 2023
Estimado Pablo,Nuestro equipo sirve con pasión y nos complace mucho ver cuánto disfrutó su estadía. Gracias por haberse alojado con nosotros y esperamos que vuelva pronto.