All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Toiletries and Bath Towels were not up to the standard you would expect from a hotel of this class.
Vimal
Stayed 3 nights in Apr 2024
Response from Sara P on Apr 24, 2024
Dear Vimal,Thank you for staying with us. We appreciate your honest feedback and will be sure to share it with our team. We hope to see you again in the near future.
10/10 Excellent
Jennifer
Business traveler
Apr 15, 2024
Helpful staff, excellent breakfast buffet
Jennifer
Stayed 8 nights in Apr 2024
Response from Sara P on Apr 16, 2024
Hello Jennifer,Thank you for having stayed with us and for telling us about your experience. Our team is proud to deliver great service and will be thrilled to read your review. We look forward to seeing you again in the near future.
6/10 Okay
Maria del Pilar
Traveled with family
Apr 8, 2024
Disliked: Property conditions & facilities
Property looks outdated, rugs are probably clean, but don´t look so because of they are worn out and have stains.
Breakfast buffet was messy. The restaurant was VERY crowded, it was hard to find a table, they constantly ran out of mugs, glasses, plates.
Coffee, both in the room and in the restaurant (breakfast) was horrible :-(
Maria del Pilar
Stayed 2 nights in Apr 2024
Response from Sara P on Apr 8, 2024
Dear Maria del Pilar,Thank you for staying with us and for sharing your honest feedback. We greatly appreciate it. We'll be sure to share the details with our team leaders as we look forward to welcoming you back in the near future.
10/10 Excellent
Kadian
Mar 29, 2024
Kadian
Stayed 2 nights in Mar 2024
Response from Sara P on Apr 18, 2024
Dear Kadian, Thank you for staying with us and for taking the time to share your review. It's great to see you enjoyed yoour stay and we hope to see you again when your travels bring you back to the area.
Dear Juan,Thank you for staying with us. We know your time is valuable so we thank you for taking a moment to share your review. It's great to see you really enjoyed your time with us and we'll be sure to let our team know. We hope to see you soon!
This is a lovely hotel and all the staff were very helpful and friendly. Many tried to help us with our Spanish since we know very little. The hotel is well kept and our room was clean and comfortable.
There is a Casino right on site, but we did not use it, so cannot give a review on that.
Our only disappointment is that there is not much in the way of restaurants that are walkable from the hotel. There are a few though. We had to use uber or a taxi to go anywhere. That being said, we did use the restaurants in the hotel and they were ok.
Trudy
Stayed 3 nights in Mar 2024
Response from Sara P on Mar 7, 2024
Dear Trudy,Our team is passiante about service and reading your kind review will surely motivate them to continue to deliver oustanding stay experiences. Thank you for staying with us and for taking the time to share your comments. Hope to welcome you back soon.
Dear gebrehiwot,Thank you for staying with us. It's great to see you enjoyed your time with us and we thank you for taking the time to share your experience. We hope to see you again soon!
Apreciada Patricia,Gracias por alojarse con nosotros y por tomarse el tiempo de compartir su valiosa retroalimentación. Estaremos verificando los detalles con nuestro equipo y esperamos verla de nuevo muy pronto.
Dear Julia,Thank you for staying with us and for taking the time to share your review. It's great to see you enjoyed your time with us. We look forwward to seeing you next time your travels bring you back to the area.
6/10 Okay
Anthony
Feb 6, 2024
Anthony
Stayed 5 nights in Jan 2024
Response from Sara P on Apr 8, 2024
Dear Anthony,Thank you for staying with us and for taking the time to share your review. We look forward to welcoming you back soon.
It’s was ok it had a lot of mold growing under the sink
Nekeisha Fayola
Stayed 3 nights in Jan 2024
Response from Sheraton Grand Panamá on Feb 8, 2024
Hello Nekeisha Fayola,Thank you for staying at the Sheraton Grand Panama. We recognize your time is valuable and thank you for taking the opportunity to share your review. We look forward to seeing you again when your travels bring you back to the area.
6/10 Okay
LORELEY
Traveled with family
Jan 25, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
No es muy bueno, tampoco es muy malo.
El hotel esta un poco quedado en el tiempo, no es terrible de feo, pero esta un poco antiguo. Las camas y almohadas son comodas, las sabanas son lindas, pero la habitacion huele un poco a humedad, el bano es muy pequeno. El desayuno es rico. La zona de pileta tambien esta un poco antigua, pero es bueno tener una pileta ya que hace mucho calor.
LORELEY
Stayed 2 nights in Jan 2024
Response from Sheraton Grand Panamá on Jan 30, 2024
Buenas tardes LORELEY, Gracias por alojarse con nosotros y por hacernos llegar sus valiosos comentarios. Los comunicaremos a nuestro equipo. Esperamos pronto tener una nueva oportunidad de atenderle
Apreacida María del Carmen,Gracias por haberse alojado con nosotros. Sabemos que su tiempo es valioso y apreciamos haya tomado la oportunidad de compartir su opinión. Esperamos verla de nuevo muy pronto.
10/10 Excellent
CLEONICE
Jan 21, 2024
CLEONICE
Stayed 2 nights in Jan 2024
Response from Sara P on Jan 22, 2024
Hello Cleonice,Thanks for taking the time to share you review of our property. It is always rewarding to see such positive feedbak. We look forward to serving you again next time your travels bring you back to the area.
8/10 Good
Melissa
Jan 16, 2024
Melissa
Stayed 5 nights in Jan 2024
Response from Sheraton Grand Panamá on Jan 18, 2024
Apreciada Melisa, Estamos muy contentos de saber que disfrutó su estadía, esperamos poder seguir creando momento memorables para nuestros huéspedes. Esperamos tenerle muy pronto de nuevo con nosotros.
10/10 Excellent
Alexander
Jan 16, 2024
Alexander
Stayed 5 nights in Jan 2024
Response from Sheraton Grand Panamá on Jan 18, 2024
Estimado Alexander,Gracias por alojarse con nosotros. Nuestro equipo está comprometido con su satisfacción, de manera que estarán muy contentos de ver cuánto disfrutó su estadía. Gracias por compartir su experiencia y la esperamos de vuelta pronto.
Great hotel! Great area. Everyone working there were incredible, friendly, always with a smile. Great service. Delicious breakfast. The gym is 10/10 it has everything!! They have one restaurant that is 24 hours and the food is delicious.
Rooms are spacious, clean. The bed was just right!
Thank you for a great stay!
GREICY
Stayed 3 nights in Jan 2024
Response from Sara P on Jan 12, 2024
Dear Greicy,Thank you for staying with us. It's great to see you enjoyed our service and location. We recognize your time is valuable and thank you for taking the opportunity to share your comments. We look forward to seeing you again soon
Response from Sheraton Grand Panamá on Jan 10, 2024
Deer Martin,Thank you for providing your honest feedback regarding your recent stay. We will be sure to share it with our team. We hope to see you again when your traveks next bring you back to the area.
6/10 Okay
Christopher
Traveled with partner
Jan 6, 2024
Christopher
Stayed 7 nights in Dec 2023
Response from Sara P on Jan 8, 2024
Hello Christopher,Thank you for staying with us and for taking the time to share your review. We look forward to welcoming you back in the near future.
4/10 Poor
ARLINE
Traveled with family
Jan 2, 2024
Liked: Cleanliness
Disliked: Amenities
ARLINE
Stayed 1 night in Dec 2023
Response from Sara P on Jan 5, 2024
Dear Arline,Thank you for staying with us and for sharing your honest feedback. We apologize for not fully having reached your expectations on this occasion and hope to see you again in the near future.
No towels, we have to buy outside the hotel
No body wash
Cockroach on the bed
Check in terrible, more than 1 hour waiting line
alejandro
Stayed 1 night in Dec 2023
Response from Sara P on Jan 5, 2024
Dear Alejandro,We appreciate you bringing these inconsistencies to our attention. We apologize and will review your comments in detail immediately.
8/10 Good
Gariana
Dec 30, 2023
Gariana
Stayed 1 night in Dec 2023
Response from Sheraton Grand Panamá on Jan 20, 2024
Saludos Gariana, Gracias por haberse alojado con nosotros. Nos da mucho gusto ver que disfrutó de nuestras instalaciones y nuestra ubicación. Agradecemos se haya tomado el tiempo de compartir su opinión y le esperamos de vuelta muy pronto.
8/10 Good
Sharleen
Dec 29, 2023
Liked: Cleanliness, staff & service, amenities
Overall, good, lots of security. I found that the property was dated when compared to other hotels in Panama. The restaurant furniture on “S” level was old and worn. The pool area and spa could be way more appealing,
Sharleen
Stayed 2 nights in Dec 2023
Response from Sara P on Dec 30, 2023
Dear Sharleen,Thank you for staying with us and for providing your honest feedback. We love to hear it all and will be sharing it with our team. We hope to see you again when your travels bring you back to the area.
6/10 Okay
Maryann, San Diego
Dec 29, 2023
Maryann
Stayed 4 nights in Dec 2023
Response from Sheraton Grand Panamá on Jan 18, 2024
Apreciado Maryann, Muchas gracias por haberse alojado con nosotros y por tomarse el tiempo de compartir su valiosa opinión. Esperamos verlo de nuevo muy pronto.
Saludos Jorge,Gracias por haberse alojado con nosotros. Nos da mucho gusto ver que disfrutó de nuestras instalaciones y nuestra ubicación. Agradecemos se haya tomado el tiempo de compartir su opinión y le esperamos de vuelta muy pronto.
Very helpful and courteous staff, makes travelling easy and enjoyable
Oliver
Stayed 1 night in Dec 2023
Response from Sara P on Dec 23, 2023
Hello Oliver,Thank you for staying with us. We know how passionate our team is about service and that they'll be thrilled to read your review. Thank you for taking the time to share it. We look forward to serving you again soon.
I Came to Panama for 5 nights and spent only 1 night. Landed and had major emergency at home and had to return. Everyone @ the front desk were so compassionate and helpful. World class. Ney, he was the best. Hope to see you another time when my world is not falling apart. Thanks guys.
Wayne
Stayed 5 nights in Dec 2023
Response from Sara P on Dec 15, 2023
Dear Wayne,Thank you for staying with us. We're sorry you had to cut your stay short and hope all is well. Also, thank you for taking the time to share your feedback. We'll be sure to share them with Ney and the rest of the team. We hope to see you again in the near future.
Hello Fredd! Thanks for your recent stay. It's always a thrill to receive such positive feedback. Our team will be very happy to know how much you enjoyed your stay and we thank you for taking the time to share your feedback. We hope to see you again soon!
Hello Edgar,Thank you for staying with us. We value your feedback so we thank you for taking the time to share your experience. It's great to see you enjoyed your time with us and we hope to see you again soon.
Mi estadía fue durante una fecha difícil, aún así el servicio, las áreas y comodidades muy buenas.
Karla
Response from Sheraton Grand Panamá on Feb 8, 2024
Apreciado Karla,Muchas gracias por haberse alojado con nosotros y por tomarse el tiempo de compartir su valiosa opinión. Esperamos verla de nuevo muy pronto.
Hello Malaika! Thank you for staying with us and for taking the time to let us know how much you enjoyed it. We'll be sure to let our team know as they are passionate about service and will be happy to hear of your experience. We look forward to seeing you again soon.
Hello Gabriel,Thanks for choosing to stay with us. It's always rewarding receiving positive feedback and we appreciate you took the time to let us know how much you enjoyed your stay. We hope to see you again in the near future.
8/10 Good
Sharon
Dec 2, 2023
Sharon
Stayed 1 night in Dec 2023
Response from Sara P on Dec 5, 2023
Hello Sharon,Thank you for your recent stay. We value getting feedback from our guests and it's always satisfying to see you had a positive experience. We'll be sure to share your review with our team to motivate them to continue to deliver outstanding service. We hope to see again soon.
4/10 Poor
Ana Maria
Nov 27, 2023
Ana Maria
Stayed 3 nights in Nov 2023
Response from Sara P on Dec 18, 2023
Apreciada Ana María, Gracias por habernos brindado la oportunidad de atenderle. Nos encantaría saber un poco más a cerca de su experiencia. Mientras tanto, esperamos le podamos recibir nuevamente en un futuro próximo.
The Sheraton Gran is situated with fast access to Tocumen airport. The rooms are clean. The staff is polite and attentive. Definitely recommended
BARRY
Stayed 1 night in Nov 2023
Response from Sara P on Nov 20, 2023
Dear Barry,Thank you for staying with us. It's great to see you enjoyed our service and location. We recognize your time is valuable and thank you for taking the opportunity to share your comments. We look forward to seeing you again soon.
Dear Dennis,Thank you for staying with us and for taking the time to share your review. Our team will be happy to see how much you enjoyed your stay. We hope to see you again soon.
I had to arrive very early, basically in the middle of the night and had an issue with checking in early. Christy at the reception desk went out of her way to take care of me. She is an excellent example of Marriott hospitality.
Joan
Stayed 1 night in Nov 2023
Response from Sara P on Nov 7, 2023
Hello Joan,Thank you for staying with us and for taking the time to share your thoughts. We'll be sure to pass your comments along to Christy as we know how much she values your satisfaction. We hope to see you again soon.
8/10 Good
Basmatee
Business traveler
Oct 26, 2023
Liked: Cleanliness, staff & service, amenities
The property is older but well maintained. Bathrooms are way too small, shower head is a pain. That would be my only complaint.
Basmatee
Stayed 2 nights in Oct 2023
Response from Sara on Nov 6, 2023
Dear Basmatee,Thank you for staying with us. We appreciate your feedback and are happy to see you enjoyed your stay. We look forward to seeing you again when your travels bring you back to the area.
Dear Derrick,Thank you for staying with us and for taking the time to share your review. Our team will be delighted to see how much you enjoyed your stay and we look forward to seeing you again soon.
8/10 Good
Evan
Oct 22, 2023
Liked: Cleanliness, staff & service
It,s good , not excellent
Evan
Stayed 4 nights in Oct 2023
Response from Sara on Nov 6, 2023
Dear Evan,Thank you for staying with us. We appreciate your honest feedback and will review it with our team. We look forward to welcoming you back soon.
10/10 Excellent
Oscar
Oct 15, 2023
Oscar
Stayed 1 night in Oct 2023
Response from Sara P on Oct 16, 2023
Dear Oscar,It's great to see how much you enjoyed your stay. We thank you for the opportunity to serve and hope to welcome you back very soon.
Hello Laura,Thank you for staying with us. We're thrilled to see you enjoyed your stay. Our team is passionate about hospitality and they'll be glad to see how much you enjoyed their service. We hope to see you again soon.
10/10 Excellent
Thomas
Traveled with partner, Traveled with pets
Oct 5, 2023
Liked: Cleanliness, amenities
Positive note great big swimming pool outside bar. The workout room was fantastic. They had a steam room and a hot tub. Negative note rooms were too small. I complained I wanted to upgrade and they said there was no upgrade available.
Thomas
Stayed 8 nights in Sep 2023
Response from Sara P on Oct 16, 2023
Dear Thomas, Thank you for your feedback. It's great to see you enjoyed so much of our property. For your next stay please reach out to our reservations department and we'll do our best to accomodate an upgrade.
Hello Jason,Thank you for having chosen Sheraton Grand Panama. We're very happy to see you enojoyed your stay. We hope to see you again when your travels bring you back to the area.
Close to convention center.
Restaurant buffet food is excellent
Kewon
Stayed 1 night in Sep 2023
Response from Sara P on Sep 25, 2023
Dear Kewon,Thank you for staying with us. It's great to see you enjoyed our service, food and convenient location. We hope to see you again soon.
10/10 Excellent
melissa
Sep 21, 2023
melissa
Stayed 2 nights in Sep 2023
Response from Sara P on Sep 25, 2023
Dear Melissa,Thank you for staying with us. Our team is passionate about service so they'll be very happy to see how much you enjoyed your stay. We hope to welcome you back soon.
Good feeling of friendliness by staff, comfort and relaxation all around the hotel.
Delia
Stayed 1 night in Sep 2023
Response from Sara P on Sep 19, 2023
Dear Delia,Our team is passioante about delivering friendly service and great experiences. It's great to see you enjoyed it. We hope to see you again soon!
10/10 Excellent
Christian
Sep 12, 2023
Christian
Stayed 2 nights in Sep 2023
Response from Sara P on Sep 13, 2023
Dear Christian,Thank you for staying with us-It's great to see you enjoyed the experience. We look forward to welcoming you back soon.