Ratings based on 61 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Pool bad Beach

Posted Feb 16, 2015
Cons: Ocean trip
Till you get to the beach everything its perfect, froma that part something its missing
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bristol, RI

Nice place

Posted Feb 12, 2015
Pros: Large, clean, comfortable room with terrific balcony.
Cons: Too many mosquitoes.
Location: Out of the way location. Dining/shopping out side the hotel requires a 20-30 min cab ride.
Large modern hotel over looking a wide and narrow beach onto a beautiful bay. About a 30 min drive from the airport. The staff were friendly and helpful. Our room was clean, spacious and comfortable with a wonderful private balcony that looked over the pool and onto the bay where you see multiple ships cued waiting to pass through the canal. We ate at the buffett and two ala carte restaurants: the food was average and a bit on the pricey side. The gym has all the basic equipment, we didn't use the spa. The hotel is outside the city and requires car/bus travel to visit the Casco Viejo, downtown, canal museum, Gamboa etc. There are plenty of tours available through the hotel which provide pick uo/drop off service. Beware of mosquitoes.
1 out of 5
by A verified travelerfrom lA

A soda in the glass with ice cost $3.50

Posted Feb 11, 2015
The beach is good from 6am till 9 am and then from 4pm till night The food is low class and expensive The help does not speak English
3 out of 5
by A verified travelerfrom Virginia

Nice hotel, but customer service is disappointing

Posted Feb 9, 2015
Pros: Pools were nice and beds were very comfortable. I appreciate the free wi-fi in the rooms as well.
Cons: Improve customer service and train staff to be more responsive to requests of the customers.
Location: Panama City is a great place to visit. We particularly enjoyed visiting the Miraflores Lock visitors center.
Rooms are very comfortable and the property is quite nice. Food at the restaurants was generally good. However, customer service of the hotel staff is poor. We found this to be the case in several of the hotel restaurants, the bar, and the front desk. For instance, check-in took over 20 minutes and check-out took 30 minutes. At the restaurant, it wasn't unusual to wait 15 minutes to get our check after we asked for it. Several times, we would ask the waiter to bring us something, and we would go the whole meal without ever receiving it. Ordering a drink at the bar, would take at least 10 minutes, not because it was crowded, but because the service was just slow.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2015
The hotel & pools are nice but didn't care for the sink in the room. It drained very slow & I could barely get my hands under the faucet to wash.
5 out of 5
Recommended
for Everyone
by A verified traveler

UN MARAVILLOSO HOTEL!!!

Posted Jan 27, 2015
Pros: TODO!!
Location: LAS ALBERCAS ESTAN PADRISIMAS, EL GIMNASIO MUY COMPLETO. TE DAN CLASES EN LA ALBERCA Y HACE TU DIA MAS LIGERO.
UN HOTEL SUPER BELLO, CON TODAS LAS COMODIDADES PARA DISFRUTAR TUS VACACIONES. TODO EL PERSONAL ES UN AMOR!!!
2 out of 5
by A verified traveler

Hotel is nice, staff is poorly trained!

Posted Jan 21, 2015
Pros: The building and the pool areas.
Cons: The food in the restaurants could be improved. Breakfast was the only decent meals consumed. The staff was rude and not personable.
Location: The location was not the best, would have preferred something closer to town.
The reason for my stay at Playa Bonita was for a work conference. The hotel lacks amenities. The hotel staff is poorly trained and the food is mediocre. The beach was not a clear beach with lots of people swimming, but the hotel pools can make up for the lack of beach. The facade of the hotel was nice as the pools.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bogota

First Time at Panama

Posted Jan 21, 2015
This is a very good hotel but it doesn´t have transportation facilities. Take make it ideal if you are looking for a beach plan, but if you need a ride to the city it would be sometimes difficult. I really love rooms.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MDE

Best hotel in panama has ever

Posted Jan 7, 2015
The hotel is great, you can find anything similar for that price.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2014
Very nice staff. Very relaxing. Beautiful location