Ratings based on 592 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Great place to play in Panama

Posted Apr 25, 2015
Rooms were good and a/c worked great, and housekeeping left me xtra towels. Casino and poker room is great. Beautiful women everywhere. Staff was friendly and my friend and i really enjoyed our stay. We will return. Could use some updates to be really Grand as it was when it first opened.
3 out of 5
by A verified travelerfrom C

AC often didn't work. Front desk staff not helpful

Posted Apr 7, 2015
Enjoyed the casino. Hotel was centrally located, easy walking distance to bars and restaurants.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Getting better

Posted Mar 30, 2015
I usually stay here when I'm in Panama. On my last visit, it was starting to look a little dirty. On this visit, it was apparent that they were beginning to take steps to ckean and renew. Lets hope they continue because it has a great location. Keeping my fingers crossed.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colombia

Big hotel and nice

Posted Mar 30, 2015
Be carefull, you can find a lot of prostitutes inside the hotel and they can catch you and you lost a lot of money
1 out of 5
by A verified travelerfrom miami,fl

Dont ever stay

Posted Mar 29, 2015
Hotel has no AC, mini fridge is hot, no ice Machine, rude hotel staff, bed bugs
2 out of 5
by A verified travelerfrom texas

Just okay

Posted Mar 27, 2015
I stayed at this property 4 years ago and it certainly has gone downhill. Property needs major maintenance the extra cost for the higher floors with breakfast is not worth the extra money
2 out of 5
Recommended
for Business Travelers
by A verified travelerfrom ESPAÑA

DESCUIDADO MAL GESTIONADO

Posted Mar 12, 2015
Pros: SU HUBICACION
Cons: TODA LA GESTION, SU PERSONAL
Location: BUENA UBICACION
FALTA DE LIMPIEZA GENERAL, SOBRE TODO AREA DE LA PISCINA. ATENCION EN RECEPCION, DECEPCIONANTE, ROZA LO MALEDUCADO. EXAGERADOS CON LA HORA DE SALIDA, PARA ESTE TIPO DE HOTEL,.NO ACUDA A SOLICITAR NADA ADEMÁS DE NO ESPERAR UNA SONRISA, TAMPOCO ESPEREN QUE LE ESCUCHEN. SU MANAGER NO ESCUCHA, SOLO SE REPITE, Y EN POSICION DE "ESO ES LO QUE HAY"
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Toronto

a party place

Posted Mar 12, 2015
Location: very conveniently located for people who do business
overall pleasant still remember the time when the breakfast area was duplicated at the pool...was a great idea... overall a good value for your money
2 out of 5
by A verified travelerfrom s

Customer service lacks min standards of service.

Posted Mar 11, 2015
Ordered a bottle of wine and I had to call to get ice and later a bottle opener. Had an incoming local call and u was charged by the minute, these fees were not outlined and worse of all, the poor attitude of the counter staff is below any min service standard. Having said that it is not the fault o the staff but of management
3 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Good location,nice pool,moldy

Posted Mar 9, 2015
For the price,this hotel was good for a night,but after 3 days,my wife was glad to leave the mould behind.Age has settled into this hotel,it can be seen in the walls-a reno is required,but that will be very expensive.Rooms are clean,staff are very friendly,location is good,with restaurants and shopping nearby.