Ratings based on 72 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

A little luxury

Posted Jul 11, 2014
The staff is wonderful and will go out of their way to help you. They were definitely the best part of my stay. There were just a few things that seemed off - our bathroom door didn't close due to poor construction, there were no towels in the locker room, and the pool was a little dirty. After staying in B&Bs with little to no amenities, this felt like paradise! Lots of great restaurants within walking distance. Well worth it.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Quality hotel convenient to various attractions

Posted Jun 20, 2014
Minor hiccup on check in but the service was excellent and the room was larger than expected. The sea view will be built out in the future.
4 out of 5
Recommended
for Everyone
by panama jackie from sjo

Amazing!

Posted Jun 12, 2014
The hotel is so beautiful, the staff is incredibly friendly!! Room service needs work but all in all I would recommend it definately.
2 out of 5
by Muffie from Houston, TX

Posted Jun 7, 2014
Pros: My grandchildren loved the pool. One hotel driver took me to a nearly grocery store for supplies and gifts - no charge within 2 miles of hotel.
Cons: The design of the bathrooms:sinks should be accessible, add towel racks, and fix shower floor so it is not hazardous. Charges should be standardized.
Location: We did not do anything near by, except the grocery store.
I was with two grandchildren and found the bathroom to be difficult for them, and for me - big unreachable bowls for sinks, floor of shower was very slippery when wet, grab bar not in a good location. The hotel urged guests to hand up towels and use them for more than one day, a good practice, but there were no towel racks to hang them on. The cost of the breakfast buffet seemed to be determined at the whim of the waiter, was not a standard charge for adults and children. After I was clear that I wanted a taxi, the staff at the front door put us in a car owned by an independent transport company - assuring us it was a "taxi" - and the driver expected a larger than normal fare at the end of the ride. This hotel is not "geo-friendly", as the term is used by the National Geographic Traveler series.
4 out of 5
by Rahul from Toronto

Nice Hotel, Average service.

Posted May 18, 2014
Location: Location is good but a new building coming up will block the view of the sea forever.
Nothing wrong about the Hotel but it lacks a soul. Asked for check out to be extended to 3pm instead of 12pm. The hotel was empty. Was told, "we will allow you 1 hour free and will charge you half a days room rate over that"- never heard anything as incredible. However a lovely receptionist overruled this when we came down to check out and insisted we could stay on till 3 pm without charge. The staff at the door was very eager the first day to get us into the Hotel Taxis. After being fleeced $90 for a small trip around the city, we declined further use of the Hotel Taxis. After that we were ignored and they would not even wish us or bother to open the door, get our luggage etc which is normal for a 5 star facility.
5 out of 5
Recommended
for Everyone
by GJ from NYC

Very nice hotel

Posted Apr 28, 2014
The hotel is beautiful and the service is great. This is definitely a five star hotel comparable to Ritz Carltons that we've stayed at in the U.S. We did have a small problem with the room that was handled by the manager Marcel with a level of service you would expect in a five star hotel. He went above and beyond to make our stay more than comfortable.We will be returning on our next visit to Panama.
5 out of 5
Recommended
for Everyone
by Pablo from Miami, FL

Very nice hotel with great service.

Posted Apr 23, 2014
Pros: Everything.
Cons: Water pressure in shower.
Location: Nice mexican restaurant nearby.
Stayed 2 nights at this hotel on a family trip. Had a wonderful experience. Top notch service. Room was very good. Room service was very good. Perhaps the only minor issue was the low water pressure in the shower. Would definitely stay again at this hotel on a business or family trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel.

Posted Apr 6, 2014
Pros: The staff, the cleanliness of the hotel and rooms, the location.
Cons: No improvements needed.
Location: Hop on hop off bus stop and medium sized mall within 1/2 mile. Plenty restaurants and cafes near the hotel. Well located. Close to Casco Viejo
Superb hotel. The staff was helpful, friendly, knowledgeable and always with a smle. Immaculate facilties. Spacious rooms. Tastefully decorated. Powewrful WiFi. Great restaurants and very convenient location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Downtown Panama City

Posted Mar 1, 2014
Great location with excellent staff and rooms. A remarkable breakfast buffet
5 out of 5
Recommended
for Everyone
by B from Atlanta

Great Brand Name. Excellent staff. New property.

Posted Feb 25, 2014
Pros: We went as a group of four couples. The hotel staff were courteous and honored our request all the way. The location is great.
Cons: 1. The bath room shower head was malfunctioning in all four rooms. They attempted to fix them. The water was coming so slow, we never felt like having
Location: The location is great, next to many nice restaurants. The hotel staff were nice to arrange local transportation.
We went as a group of four couples. The hotel staff were courteous and honored our request all the way. The location is great, next to many nice restaurants. The hotel staff were nice to arrange local transportation. The swimming pool and the Jaccuzzi were great. The gym and the dining facility are awesome. The two bad comments are. 1. The bath room shower head was malfunctioning in all four rooms. They attempted to fix them. The water was coming so slow, we never felt like having had a shower. 2. The hotel transportation within two miles radius is a rip-off. They charge between $10 and $40. You better a take a cab from the street. It will cost less than 25% than the hospital charges.