Ratings based on 22 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.4 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler
Nice hotel horrible staffPosted Apr 7, 2014
The hotel is situated on a very nice beach, with nice new rooms, and many pools, but the staff is making your staying a mess. I would never visit this hotel again, neither recomend it to a friend. There are other hotels near by, on the same beach but with much better service and even lower prices.
for Everyoneby chris from pty
Ok hotelPosted Mar 29, 2014
You guys need to Upgrade the food and the service.( HOW TO ANSWER.TO TALK AND SMILE TO THE COSTUMER.) Thanks. Improve the kids area.looks like a deposit.
for Couplesby Andrew from Ireland
Lovely hotel just isolatedPosted Mar 22, 2014 on Hotels.com
Nice and clean, staff very friendly. Inclusive deal is good but the food could be a lot better. I recommend a car so you can go off and explore as the hotel is very isolated.
for Everyoneby Rita from Ontario Canada
We enjoyed the hotel itself was nicePosted Feb 28, 2014
Pros: Close proximity of all the facilities, pools, restaurants and the beach.
Cons: Rooms need a little face lift
Location: Excellent location
They did not provide the best rooms for our reservation. We know there were better rooms and we feel that we paid quite a bit for the quality of the rooms. The food is very good and the hotel areas are very nice.
for Familiesby A verified traveler
Very Relaxing place on the Pacific Coast of PanamaPosted Feb 20, 2014
Pros: Relaxing setting, Center area has many pools, chillin beds and soft music to relax to. Shape of the hotel blocks a lot of the inland wind.
Cons: Warm water in our shower
Location: El Valle is beautiful mountain area. The local town (Rio Hato) is small and not worth the visit. The beach was clean and had lots of shells
Stayed there for 3 nights in Feb 2014. The drive from the Airport wasn't too bad and once you are passed Panama City it's a lot like driving in the states. Hotel was pretty easy to find and once there the service was really good. We don't speak much Spanish and they were always willing to try to communicate or find some one that can speak English. Only two issues we had, first one was minor but didn't know about it. You have to make reservations (free) for the restaurant you want to eat at by 3pm the day of. We didn't get there until 4 and didn't know about it but they have a open buffet that was pretty good that you don't have to make reservations for. The other issue was probably just related to our room was there wasn't any warm water in the shower. So we had to take cool to cold showers or swim a lot in the pool. Other than that I would highly recommend staying there and if you get a chance drive up to El Valle just up the road, really cool area in the mountains. Internet was ok at times (1Mbps) and bad during times when lots were on it. But there is wired internet in the room (under the desk) which seemed to help with the speeds.
for Business Travelersby Greg
Posted Feb 10, 2014 on Hotels.com
Posted Feb 9, 2014 on Hotels.com
for Everyoneby A verified traveler
Posted Jan 11, 2014
for Couplesby Agustín R. from Panama
Good relaxing experience! Just get better on food!Posted Nov 13, 2013 on Hotels.com
It was a great experience overall, fast check-in, good drinks and awesome pool and beach area. I think they can improve the food quality, that's the only thing i have to point out.
for Everyoneby Moises from Panama
Very good food and drinks. Fresh and delicious.Posted Nov 6, 2013
Pros: Comfort of the installations. Good food.
Cons: Employ extra personnel when they know the hotel will be full.
Location: The location was excellent. You can enjoy at the beach swimming or playing sports like volleyball and soccer. You can explore with the shore trips.
The hotel was full, I think the administration didn't consider employ extra personnel in order to keep the quality of the guests, specially in bars and restaurants for breakfast and lunch. It was really necessary! I think the hotel administration must take care of the class of people who go there. We pay to share with nice people.