Apartment, 1 Bedroom | Balcony
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Reviews of Hilltop Gardens

3 out of 5
Hilltop Gardens
1 Elpidos Street, Paphos

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 68 reviews" "
Rating 8 - Good. 34 out of 68 reviews" "
Rating 6 - Okay. 10 out of 68 reviews" "
Rating 4 - Poor. 5 out of 68 reviews" "
Rating 2 - Terrible. 5 out of 68 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

tarek

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I like it
Stayed 3 nights in Apr 2024
Response from Andry on Apr 19, 2024
Thank you for your review. We look forward to accommodating you again. have a Nice Summer

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Christina receptionist was so very help as we’re all the staff but she was exceptionally helpful 👍
Stayed 7 nights in Oct 2019
Response from Christina on Oct 31, 2019
Thank you very much,we appreciate your comments and we are looking forward to have you back.

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Amenities
This is a very basic apartment hotel style accommodation. Pros: Price Clean enough Pool Convenient to grocery store and public transit Cons: NO WiFi in rooms, spotty WiFi in lounge Not a “walkable” location- need to take a bus or car to anything beyond the Lidl grocery store. Really overpriced bar and restaurant with terrible customer service *No eating or drinking your own food at the pool*- this was our biggest complaint, especially given the fact that it’s a self catering hotel and because of the above con. It was overall fine and the price point can’t be beat- but still we’d probably choose somewhere else next time.
Stayed 7 nights in Oct 2019
Response from Christina on Oct 27, 2019
Dear Anonymous, Thank you for your comments, we really appreciate all comments and try our best for our clients but we have some rules that we all have to follow. Thanks again

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Christina on Oct 11, 2019
Thanks a lot

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Property conditions & facilities
The first things that dissatisfied me was that i paid extra money because i request to pay at the Hotel on my arrival. Instead of that they tried to get money from my Visa which i register for warranty. Second thing that i didn't like it was the breakfast which we paid for €6/person. They named it continental consisting of 2 pieces of bread 2 butter 1 marmalade 2 pieces of cheese and 3 pieces of ham. The surrounding environment flowers and trees of the appartment was in a bad condition. The garden of my appartment was full of weeds. The filters of swimming pool wasn't working on daily basis. They were cleaning the pool every 3 days. We paid extra for the air Condition which is unacceptable to pay extra for the a/c. They advertise free WiFi but it was not covering the rooms or swimming pool area except in reception area. The personell was friendly except the lady that was serving the breakfast was in a very bad mood and had an attitude towards customers every day. Hilltop Gardens Hotel will not be a place of choice for spending my holidays again.
Stayed 6 nights in Aug 2019
Response from Andry on Sep 2, 2019
Dear Customer, You did NOT pay extra so you can pay pay at the hotel, simply you did NOT book non-refundable which is cheaper. We did NOT try to get the money from your visa, but pre-authorize 7 days prior to your arrival as it is mentioned in the hotels policies, which we didn’t do after you had explained that you did not have the balance, we made the exception and did not cancel your booking which was within our policy rights and you paid at the hotel eventually. Reason for the pre authorization is to keep the booking within the cancellation policies. Below is our Bed & Breakfast Options. BED & BREAKFAST OPTIONS CONTINENTAL BREAKFAST Toast, Butter, Jam, Ham, Cheese and a Beverage S A N D W I C H E S CHEESE HAM CHEESE & HAM BACON OTHER OPTIONS Scrambled Eggs on Toast Beans on Toast (canned) Spaghetti on Toast (canned) PLUS Cereals, Tea, Coffee and Juice In front of your Patio you have a Jasmine Tree. Where you not in room C3? The pool is cleaned every day by a company “The Pool People”, Usually around 7.00 am, and records are kept. Pumps are running according to the need and judging of the professionals. A/C has extra charge and is also according to the prices of CTO, is very clearly stated in the Hotel Description. We DO NOT advertise free Wi-Fi in the rooms only public areas. We apologize for the barmaids attitude, and be sure that she will be spoken to. Have a nice remaining summer

8/10 Good

Verified traveler

Stayed 7 nights in Aug 2019
Response from CHRISTINA on Aug 21, 2019
THANK YOU FOR THE GOOD REVIEWS. BEST REGARDS AND WE HOPE TO ACCOMMODATE YOU AGAIN SOON

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
(+) - very clean, excellent staff, good location (-) - Catering facilities, water pressure in showers
Stayed 4 nights in Apr 2019
Response from xristina on May 8, 2019
Thank you very much. We appreciate your comments and we try our best for all our clients.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities
Bathroom wasn't very clean. Low shower preassue. But condition is ok for the money they charge
Stayed 1 night in Feb 2019
Response from Christina on Jul 13, 2019
Thanks form your comments.

8/10 Good

ehud

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Staff were friendly and helpful, rooms were clean,
Suited us as we only wanted bed and breakfast, clean room, friendly staff.
Stayed 7 nights in Mar 2018
Response from Christina on Mar 21, 2018
Thank you for your comments,we always try our best for our clients

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good time here. Staff are helpful. Good location
Stayed 4 nights in Feb 2018
Response from Christina on Mar 21, 2018
Thanking you for the good comments. We would love to have you back

10/10 Excellent

Kev, East Riding Of Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel ideal for Paphos area.
This was our second stay at Hilltop Gardens we were made very welcome by the staff nothing was too much trouble for them. Ideal for the Paphos area. Really enloyed our stay would go back without any hesitation. Great time.
Stayed 14 nights in Jan 2018
Response from Christina on Feb 14, 2018
Thank you

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and personal service, quiet area but on a bus route. Very good for people wanting a quiet stay.
Stayed 1 night in Nov 2017

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base for visiting friends
Good family-friendly complex, apartment was clean and a good size. Was only used as a base for visiting friends for a couple of days so adequate for my needs. Limited range of food in the bar and wi-fi only in common areas. A bit out of the way if you were staying for a longer stay.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Very friendly place. Staff couldn't have been more helpful. Like going to stay with friends or family. Location good if you want peace and quite and like walking but not so good if you want nightlife and/or daily activities.

2/10 Terrible

Dawn, scotland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
if you like basic minus 10 then room be fine.
This was a budget hotel that was below budget. Room was very dated with worn out dirty furniture,plaster coming off walls and a distinct smell of damp. The beds were clean but felt damp when you got in. I did speak with reception on the first morning after arriving to air my concerns and she explained these were budget rooms and I could upgrade for 4 euros a night however these rooms were only about 1% better. So we left and changed hotels. This hotel has had good reviews in the past and I booked based on these and thought my expectation had been set to this being a basic hotel but there are just some places even on a very low price that should not be used until even the most general of maintenance is completed. Sorry but not for me.

10/10 Excellent

Lydz, Brighton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budget Apartment/Hotel
This is a very good budget hotel, you get a lot of space for the money. We were two travellers and had a lounge area, with two sofas and a dining table, a kitchenette, bathroom, fully furnished bedroom and balcony.The kitchenette had a fridge, toaster, kettle, oven with a stovetop, cutlery and crockery etc. The rooms were cleaned every other day. The towels didn't seem to be replaced, but I could be wrong. We didn't use the pool area, but it looked good. The wifi worked well, and luckily our room apartment was close enough to pick it up, otherwise it only works in the public areas. The breakfast was good, but it would be more cost-effective to go round Lidl and prepare your own breakfast. It took around 5 mins for the shower to be hot. It's close to the bus route 615 and we never had to wait too long for buses. We would both stay here again.

8/10 Good

Richard, Brentford, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small quiet hotel with friendly staff
We were looking for a quiet small family run hotel and this is what we found. It is not glamorous or busy at night, at least in October. This suited us. The staff were exceptionally friendly and helpful. The included continental breakfast was good (fruit juice, ham, cheese, jam and toast). Cooked breakfasts and meals were made in the bar. Apartments are modern, simple , and spacious.

8/10 Good

Kaz, Bolton, Lancs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Basic Hotel
Enjoyed stay at Hilltop Gardens, had to change apartment as we were allocated one on the ground floor and our view was blocked by foliage but the staff quickly and efficiently changed our apartment for one on the 1st floor, we had a gorgeous view of the fields and sea and there was a lovely welcome breeze when sat on the balcony, in the morning it was lovely to sit and drink our morning coffee in the shade, and in the late afternoon could top up our tan before the sun went down - the sunsets were lovely. The apartments are well appointed with everything you need for a self-catering holiday if you are on a budget and there is a Llidl supermarket within easy walking distance.The hotel staff were brilliant - if a little overworked ! There only appeared to be one member of staff on duty at any one time, dealing with reception, bar & pool area. The public areas were lovely, nicely decorated and cool, where free wi-fi was available. The pool area was lovely with sunloungers and shades, but would imagine in peak season this getting pretty full. The hotel is a little way out, we hired a car for the full 14 days, which we would recommend as there is so much to see and do on the island. The buses seemed to be quite frequent though. All in all we had a lovely, relaxing holiday.

8/10 Good

Relaxed, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 quiet days
Staff were friendly and chatty. No issues to report. Had a relaxing time.

8/10 Good

joanne, cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite nit far from town and bwach
We had a wonderful holiday hired a car done over 900 miles in a week hotel was nice clean and friendly there was only one criticism is that the towels they supplied had seen better days

2/10 Terrible

D, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Choose another hotel
Rather unpleasant experience. Room very basic, all the furniture in need of updating. The bathroom was the worst, using the shower was a painful experience, water only a trickle at best. The room was cleaned only four times during our seven day stay. Extra charges for air con and room safe, which was tiny. We found it impossible to put the gas oven on, the whole cooker had seen better days. Pool is tiny and most of the sun beds are broken. There is no life guard and staff were rather rude to a guest who had the audacity to complain. The area around the hotel is currently like a building site.

8/10 Good

JJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating
This hotel is easier to enjoy if you have a car as it's a decent walk to town, although there is a bus service not too far away. The receptionist worked very hard, along with other members of staff to sort out any queries. One minus point for me was the wifi only available in public areas, although the lounge was nice and bright and clean. If you want air conditioning in your room, this is extra per night. Overall it was a lovely pool area, lounge area, ample parking and a nice bar.

10/10 Excellent

sue, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely self catering complex
I stayed at hilltop gardens with my daughter and we had a brilliant time. The staff were so friendly and helpful. The pool was nice and it was immaculate and clean everywhere. Would definitely recommend

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
My holiday
Nice place just need transport good swimming pool and bar staff excellent

6/10 Okay

san, victoria

Liked: Staff & service
Disliked: Property conditions & facilities
lottery as to your room location.
after a couple of days we did get what was probably the best located room they had,but not before we had sampled a room that overlooked the diesel storage tanks( the smell was over powering) and sat next to that were shopping trollies and rubbish!!staff were very good and after all its not their fault.Our only other grumble was the pillows smelt of body odour(all four and really quite strong) and yet our beds made with fresh linen probably 5 or 6 times that fortnight.

8/10 Good

Peter, Rutland UK

Liked: Cleanliness, staff & service
Clean, functional with excellent pool
Great weather at the start of April led to a refreshing week's break. For a budget hotel, this is pretty good.

10/10 Excellent

Sorin, Dridif, Romania

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
Nice place to stay if you have a car or you are ok with using a bus to get you to the city center.

10/10 Excellent

Jen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd stay
We have enjoyed staying at Hilltop every time. We have spent a month there and two stays of 2 weeks. Each time we have found the staff very friendly and helpful. The cleaners work really hard and provide a good service. We have recommended the hotel to family and friends.

8/10 Good

Nik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hilltop Gardens
Lovely staff. Friendly communal area with open fire. Heating in the rooms, which are newly-refurbished, available for a supplement. A couple of miles from Paphos centre. Outdoor pool in central courtyard. I love it here!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
You get more than what you pay for
Hilltop Gardens surpassed our expectations having read some dubious reviews. We weren't in the newly renovated building, but felt that our room was more than adequate. It was large, comfortable and was kept clean throughout our stay. We used the kitchen for breakfast and light lunches. The only problem being that it is poorly equipped. If they reupholstered the sofas you would probably feel even more pleased with the bargain; they are somewhat dated! The pool area was pleasant and relaxing. The pool always seemed clean and not overly chlorinated. We didn't use the bar for much, but the staff were friendly. One of the receptionists was particularly friendly and helpful - the other, not so much, but she still did the job. The location is somewhat out of town - a slightly annoying distance. The buses are fairly regular and very cheap (1.50) however the best bet is to use the money you save on the cheap accommodation for a cheap car! All in all we were more than happy with our time at Hilltop Garden's; it was affordable, simple, friendly and clean.

4/10 Poor

steve, london

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
cheap hotel
very disapointing. The room we was given on arrival was in poor condition. they moved us to reconditioned unit next day. This was better but all furniture is very basic stuff. Pool is ok and location ok. About 500 yds to resturants, bus stop and large Lidl supermarket. They charge extra 5euros for A/C per day. The staff were very friendly and helpful. It is ok if you only want a cheap break.

6/10 Okay

muso, gb

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
you get what you pay for
we stayed for 2 nights .room was well overdue an upgrade. flatscreen tv but you have to give a,deposit for remote . no aircon unless you pay extra for it .people in pool till 3am .rang night watch countless times but,no one answered in an area that resembles beirut .avoid!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice seaside views , 3rd visit here
Delighted to spend our time in a re-furbished room , Christina is always so helpful.

8/10 Good

shaun, Wiltshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars for this 3 star hotel
Very good value for money. Spotlessly clean. Great sized rooms and close enough to paphos harbour but not too close. Plenty of resturants nearby and a new lidls store just around the corner.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for NW Cyprus.
Stayed for only one night after arrival late evening at Paphos airport. Staff very friendly and helpful. Location is in quiet residential area within walking distance of the coast and the Tombs of the Kings. Good access to the north west of Cyprus. I had a clean and functional apartment with bedroom, bathroom, balcony and dining area with cooker, sink and fridge. There is a bar and dining room which I didn't get chance to use. I would happily book again or stay for longer.

10/10 Excellent

Victor, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilltop Gardens
Very very friendly staff, rooms cleaned daily, but not properly, under beds and between cooker and cupboards etc dust and cobwebs build up. The hotel seems to be booked out (with most people returning) and the cleaners don't seem to have enough time between people booking out and people booking in to clean fully. If the beds are pushed it makes lots of noise, so I suppose that’s one reason they miss the under bed mop. Cleaners appear to work from 7am to 3pm As per the Trip Advisor comments...The pool is cleaned daily in the mornings but when windy the leaves blow into the pool giving the effect it is not cleaned. I would stay here again.

6/10 Okay

Göran

Liked: Cleanliness
Som förväntat för ett mellanklasshotell
Rent och välstädat. Adapter till vattenkokaren saknades liksom fjärrkontroll till TV. Påpekade detta och fick båda i receptionen.
Stayed 7 nights in Oct 2023

8/10 Good

ximena

En general normal, la habitación tenía un olor a desagüe cuando salías y dejabas todo cerrado, hay que pagar 6,45€ por día por el uso del aire acondicionado, solo hay wifi en la recepción y 2 días no limpiaron la habitación ….. lado positivo, muy cerca de la playa venus que es muy linda, y el personal excelente, escaso pero las chicas excelentes!!!!!!!!!!!
Stayed 7 nights in Sep 2022

10/10 Excellent

Joyce

Liked: Cleanliness, room comfort
Hilltop Garden appartments
Hotel apartements très propre, apart bien équipé avec living, coin cuisine, chambre à coucher , sdb et petit balcon. Parking dispo. Piscine, bar et restaurant .
Stayed 3 nights in Nov 2021
Response from Andry on Dec 1, 2021
Thank You for your review

2/10 Terrible

EFTYHIOS

Traveled with family
Disliked: Cleanliness, room comfort
Πολύ λερωμένα,είχαν χρέωση 5 ευρώ την ημέρα επιπρόσθετα από εκείνα που είχαμε πληρώσει εξ αρχής.Οι υπάλληλοι ήταν ευγενικοί η υπεύθυνη του ξενοδοχείου καθόλου.
Stayed 7 nights in Aug 2020

8/10 Good

KRISTINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2019
Response from Christina on Jul 13, 2019
Thank you very much. We do appreciate all comments .Looking forward to accommodating you again.

8/10 Good

Ekaterina, Stavanger

Liked: Staff & service, property conditions & facilities, room comfort
Would recommend
Very nice, cosy hotel. Just wish they would clean it at least once during our 3 days stay. Scrambled eggs served for breakfast were very good, instant coffee is, however, the deal breaker. LIDL is nearby, good cafes and restaurants are in walking distance. The hotel is strategically placed between Pathos city and Coral Bay;)

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
leuk hotel ver van de zee geschikt voormensen met
soms wat lawaai, gasten mogen best aangesproken worden dat het rustiger moet zijn, aardige mensen en behulpzaam, kleinschalig maar wel prettig daarom

4/10 Poor

maria, limassol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
καλή τοποθεσια

8/10 Good

Jacek, Kraków

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ogólnie oceniam dobrze, ale pierwszy apartament na parterze który dostaliśmy miał zawilgoconą ścianę i zapach stęchlizny. Po interwencji na drugi dzień od razu dostaliśmy inny - na piętrze, więc nie było problemu, ale nie wiem co by było gdyby nie było wolnych. Miła obsługa, basen, hotel oddalony od głównej drogi w otoczeniu palm i kwiatów. 5 minut do Lidla, poniżej kawałek piaszczystej plaży. Do portu parę kilometrów, ale z tego co wiem jest dobra komunikacja (my mieliśmy auto). Generalnie hotel godny polecenia.

6/10 Okay

Thomas, Köln

Stadtnahes Mittelklassehotel
Für eine Übernachtung in Paphos angemessenes Hotel Nähe der Königsgräber. Gutes Preis-Leistungsverhältnis

8/10 Good

Antosia, Polska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fajny tani hotel z aneksem kuchennym
Polecam ten hotel dla osób średnio wymagających. Dobra lokalizacja i spokojna dzielnica. Do przystanku autobusowego i do Lidla ok. 6min. Kameralny hotel.