Ratings based on 213 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portugal

Central location

Posted Apr 7, 2015
Pros: All most everything
Cons: Is there any continental food on the menu of the restaurants, but could be improved this component. Superb breakfast !!!
Location: You must take a taxi to go to places of interest. Around there is little to do.
Fantastic hotel, the staff tries to do everything to make the guest feel comfortable. Could provide transportation to and from the airport, without being an additional cost.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

5 star that has it all

Posted Mar 1, 2015
There was nothing I could complain about. Definitely try mutton biryani. Staff is extremely helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Close to Mumbai

Posted Jan 30, 2015
Best value five star hotel in mumbai and central location.
2 out of 5
by A verified traveler

Revising date/As per insurance

Posted Jan 21, 2015
Cons: Management Attitude.
we had to change our date due to medical condition for which we had taken Insurance.Expedia had no problem with change.However, Hotel mgmt refused to help us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Barcelona, Spain

Great location and Fantastic Staff

Posted Jan 14, 2015
Really good staff, my girlfriend was traveling with me and the staff helped her with draping a Saree. Amazing service and good room facilities.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

5 star hotel in central mumbai

Posted Jan 11, 2015
Pros: Service , proximity to points of interest , luxury
Cons: Breakfast
We stayed in ITC mumbai for 2 nights in January . Initially there was a hiccup with room allocation as I had requested 2 twin beds while booking with expedia . Twin beds in western countries are queen beds but in India they are single beds !!! We were 3 of us myself ,my wife and 15 year old daughter . Initially the front desk stuck to their guns , but when we explained that we were three adults they gave in and allocated us a executive room on the 25th floor with a king bed and separate roll away bed . That satisfied us. Apart from that , our stay was perfect . The hotel is spotlessly clean , well maintained and the rooms exude retro charm . The bathroom was luxurious. The air conditioning was perfect and housekeeping make sure that you are well supplied with mineral water , tea ,coffee etc. In fact the housekeeping was one of the most efficient I have ever encountered , they would be there within 5 minutes of your request !!! Breakfast was adequate with both indian and western fare and service was excellent . It was not opulent as The Lalit Mumbai but enough to keep you engaged. The hotel is located in Parel which is very close to Nariman point , Palladium Mall etc ( by taxi) and other areas of interest in Central Mumbai . The surrounding areas are clean by Mumbai standards . I don't think there is a lot of parking in the hotel - we travelled by taxi and there is a taxi rank right in front of the hotel. I would recommend this hotel for staying in Mumbai .
4 out of 5
Recommended
for Families
by Zahirfrom Nottingham, UK

Definately 5 star but extras too expensive.

Posted Jan 9, 2015 on Hotels.com
I stayed here with my wife and son in early Jan 2015. Very friendly and helpful staff. The room was big enough for 3 of us with an extra bed and our luggage. Nice clean and large bathroom with excellent shower. Excellent breakfast. Good swimming pool and spa. Negatives - not much to do outside hotel, no free wifi (available at £7 for 24 hrs), restaurants and room service too expensive. Otherwise brilliant
5 out of 5
Recommended
for Couples
by A verified traveler

An amazing hotel

Posted Jan 8, 2015 on Hotels.com
Everything was great. The staff were friendly, polite, and spoke good English. The rooms were big, clean and comfortable. Breakfast was amazing with great variety. The only downside was the neighbourhood as it was far away from where a tourist wants to be at and it takes about 45 minutes to get to the south.
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

hotel quality of service and food going down

Posted Jan 2, 2015 on Hotels.com
electricity went off in the room thrice breakfast was very sad (parathas were cold and tasteless)
4 out of 5
Recommended
for Couples
by Michaelfrom Vadodara

Excellent Hotel

Posted Jan 1, 2015 on Hotels.com
It is a beautiful Hotel. The service is quite outstanding- very helpful staff. The location is good but the neighborhood is just about OK though very safe.Amenities are good.Food prices are a little high otherwise everything good.