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Reviews of Best Western Nouvel Orléans Montparnasse

4 out of 5
Best Western Nouvel Orléans Montparnasse
25 Avenue Du General Leclerc, Paris, Paris

Reviews

8.2

Very Good

Rating 10 - Excellent. 278 out of 889 reviews" "
Rating 8 - Good. 427 out of 889 reviews" "
Rating 6 - Okay. 124 out of 889 reviews" "
Rating 4 - Poor. 41 out of 889 reviews" "
Rating 2 - Terrible. 19 out of 889 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

JOSE LUIS

Stayed 1 night in Nov 2023

6/10 Okay

Holly

Stayed 1 night in Oct 2023

4/10 Poor

Ajay

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Out of the way and not a 4 star
What is advertised and what one gets are 2 different things. If you want to subway everywhere this may be an option but it is not a 4 star. The hotel is tiny and you can hear the comings and goings of other guests because it’s so small.
Very “cozy” toilet and wash basin in another tiny room
Hallway
Careful not to trip in the small hallway.
Stayed 3 nights in Jul 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

olivia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is on the small size but had plenty of storage and made the most of the space. Loved having a small balcony as a romantic touch to the room and the light in the canvas print
Stayed 3 nights in Jun 2023

8/10 Good

Shveta

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel reception was helpful and the room was very nice.
Stayed 2 nights in May 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though a small room the hotel was very clean and staff hospitable.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a great little hotel steps away from a metro station! It was a safe part of town, near a lot of shops and restaurants, and it was very easy to get around. There is a bakery around the corner that we visited every morning!
Stayed 3 nights in Mar 2023

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. The breakfast was awesome and it the bus/metro station being so close was a big help!
Stayed 2 nights in Mar 2023

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn't figure out how to work the AC but apart from that we enjoyed our stay
Stayed 1 night in Oct 2022

8/10 Good

William

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great front desk staff - eager to help and ensure we enjoyed our stay. The area has lots of good dining options and the local market on Rue Daguerre was a treat.
Stayed 3 nights in Oct 2022

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located next to rue Daguerre, so dont get breakfast at the hotel, there are amazing bakeries, cafés and produces shops 5min away.
Stayed 2 nights in Sep 2022

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2022

10/10 Excellent

Aldo

Stayed 6 nights in Jul 2022

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Very helpful staff! The queen room was small--hardly enough space to walk around the bed. My husband and I transferred to a king room which was much more spacious--but also cost more.
Stayed 3 nights in Jun 2022

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, it was right beside the metro and there was many restaurants around the area.
Stayed 9 nights in May 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Decent stay but needs some updates
The location of the hotel was excellent. Close to shopping, great restaurants, grocery store and metro. It was pretty quiet but I would recommend asking for a room as far away from the elevator as possible as it was loud when the door would open and close. The room itself was decent with comfortable beds and a Nespresso machine, but there was a lot of things broken. Our shower head wouldn’t stay secured to the wall. There was not glass or shower curtain to prevent water from splashing out of the shower, so there was a lot of water on the floor. The fridge in the room didn’t work. The mini split (heat/ac) was ancient and hardly worked. I would stay here again if they do some updates to the rooms.
Stayed 3 nights in Mar 2022

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Tiny room.
Stayed 3 nights in Mar 2022

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2022

10/10 Excellent

Johnathan

Stayed 3 nights in Nov 2021

6/10 Okay

Suleksana

Liked: Cleanliness, staff & service
Hotel is ok and is located onto a busy road with lots of options for eating and near metro lines which is very handy. There were no instructions on how to use the facilities in the room and the shower water was luke warm. The staff were very helpful and friendly though.
Stayed 3 nights in Nov 2021

8/10 Good

Giuseppe

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Good position, easy check-in. Room small but clean. Wi-Fi not effective: connection was dropping continuously so unusable.
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel
Very fast check in and friendly staff. Room was clean and comfy.
Stayed 1 night in Feb 2020
Response from Didier Faucon - GM on Mar 5, 2020
Dear Guest, We are delighted to know that your stay with us at the Best Western Nouvel Orléans Montparnasse hotel has been a success and we hope to have the pleasure of welcoming you very soon. Best regards, Didier FAUCON, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and hotel was clean. Only complaint is the thin walls but that didn’t really bother me much, probably because I was on vacation. Really enjoyed and it made my vacation a lot better because I had a great place to lay my head while away from home
Stayed 9 nights in Jan 2020
Response from Didier Faucon - GM on Mar 5, 2020
Dear Guest, We are delighted to know that your stay with us at the Best Western Nouvel Orléans Montparnasse hotel has been a success and we hope to have the pleasure of welcoming you very soon. Best regards, Didier FAUCON, General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel
Very fast check in with friendly staff and clean rooms.
Stayed 1 night in Jan 2020
Response from Didier FAUCON on Jan 30, 2020
Dear Customer, Thank you for your message following your stay at the Best Western Nouvel Orléans. We are delighted that your stay went well and that you appreciated the comfort of our rooms and the welcome we have given you. We would be delighted to welcome you again during your next Parisian stay. Best regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2020
Response from Didier FAUCON on Jan 30, 2020
Thank you

8/10 Good

Azemina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019
Response from Didier FAUCON on Jan 30, 2020
Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely trip and stay
Our stay was stress free and relaxed, from check-in to check-out. All the staff there are very friendly and helpful. The location is great as it is walking distance from all the shops, awesome bakeries and cafés. The room itself wasn’t overly spacious but it did the job and met our sleeping and bathing needs so no complaints! Will deffo stay here again if/when visiting Paris!
Stayed 5 nights in Dec 2019
Response from Didier FAUCON on Jan 30, 2020
Dear Customer, Thank you for your message following your stay at the Best Western Nouvel Orléans. We are delighted that your stay went well and that you enjoyed our hotel. We will be delighted to welcome you again during your next Parisian stay. Best regards

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
Bad experience!
Its a terribly small hotel! Its Not worth the over 200€++ per nite i paid! My family & i(2 Adults & 2 kids) had no choice but to cramp inside a small room,whats worst is that the bathroom(so small that you can hardly move..)! Hotels.com should be honest about the review it writes!
Stayed 7 nights in Dec 2019
Response from Didier FAUCON on Jan 30, 2020
Dear Customer, Thank you for your message following your stay at the Best Western Nouvel Orléans. You stayed in a family room which is more than 20 square meters. As you certainly know, this corresponds to the average sizes of hotel rooms in Paris. We hope to welcome you again during your next Parisian stay. Best regards

8/10 Good

Linda, Quebec

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful, the hotel is extremely small however it is confortable and location is very practical
Stayed 6 nights in Dec 2019
Response from Didier FAUCON on Jan 30, 2020
Dear Customer, Thank you for your message following your stay at the Best Western Nouvel Orléans. We are delighted to learn that you enjoyed your stay as a whole, especially in the welcome we gave you. We hope to welcome you again during your next Parisian stay. Best regards

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2019
Response from Didier Faucon - GM on Dec 10, 2019
Cher client, Merci d'avoir séjourné dans notre établissement. Cordialement,

10/10 Excellent

Verified traveler

Stayed 7 nights in Oct 2019
Response from Didier FAUCON - GM on Nov 8, 2019
Dear Guest, We are delighted to know that your stay with us at the Best Western Nouvel Orléans Montparnasse hotel has been a success and we hope to have the pleasure of welcoming you very soon. Wishing to welcome you to the Best Western Nouvel Orléans Montparnasse again, we send you our sincere greetings. Best regards, Didier FAUCON, General Manager

10/10 Excellent

Denis

Stayed 4 nights in Oct 2019

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 3 nights in Oct 2019
Response from Didier FAUCON - GM on Nov 8, 2019
Dear Guest, We are delighted to know that your stay with us at the Best Western Nouvel Orléans Montparnasse hotel has been a success and we hope to have the pleasure of welcoming you very soon. Wishing to welcome you to the Best Western Nouvel Orléans Montparnasse again, we send you our sincere greetings. Best regards, Didier FAUCON, General Manager

10/10 Excellent

Maggie, NEW YORK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Great location, the train station is across the street. Definitely i would book it again in my next trip.
Stayed 3 nights in Oct 2019
Response from Didier Faucon - GM on Oct 18, 2019
Dear Guest, We are delighted to know that your stay with us at the Best Western Nouvel Orléans Montparnasse hotel has been a success and we hope to have the pleasure of welcoming you very soon. Wishing to welcome you to the Best Western Nouvel Orléans Montparnasse again, we send you our sincere greetings. Best regards, Didier FAUCON, General Manager

6/10 Okay

GINA

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Wouldn’t stay here again.
I was disappointed by the size of this hotel. I was told we booked a jr suite but it was small. I wish they’d post actual, unaltered photos of the rooms on travel sites instead of fisheyed lens version. The room also had a chemical smell. And it was dark leading up to our room. This is not a good place for 4 full grown adults with 4 full luggage’s to stay in. Also, their lift /elevator was also too small. It only allowed 2 adults and 2 full luggage’s at a time. I didn’t feel what we paid to stay here was worth it. WiFi was slow, unit was small and parking was an adventure. I would also not rate this hotel a 4 star. It’s a 3 at best. Their morning host was friendlier than their night time one. I wouldn’t stay here again nor would I recommend this to anyone.
Stayed 3 nights in Oct 2019
Response from Didier FAUCON - GM on Oct 18, 2019
Dear Guest, We would like to thank you for taking the time to leave a comment regarding your stay at the Best Western Nouvel Orléans Montparnasse hotel. We have taken good note of your comments which have been forwarded to our teams. Please be assured that the comfort and the satisfaction of our guests are our first preoccupation. Thank you for your understanding and for helping us to improve our quality of service. Best regards, Didier FAUCON General Manager Best Western Nouvel Orléans Montparnasse

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying here since 2004. We love this hotel.
Stayed 2 nights in Oct 2019
Response from Didier Faucon - General Manager on Oct 9, 2019
Dear Guest, We are delighted to know that your stay with us at the Best Western Nouvel Orléans Montparnasse hotel has been a success and we hope to have the pleasure of welcoming you very soon. Wishing to welcome you to the Best Western Nouvel Orléans Montparnasse again, we send you our sincere greetings. Best regards, Didier FAUCON, General Manager

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Sep 2019
Response from Didier FAUCON on Sep 30, 2019
Great

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice location but need more staff to accommodate the guests.
Stayed 1 night in Aug 2019
Response from Didier FAUCON on Sep 30, 2019
Dear Tony, Thank you for your nice comment, we are pleased to know that you appreciated our location. Best regards

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall, we were quite pleased. The building faces the street but it was very quiet and sleeping was comfortable. The staff were overall, helpful and courteous. A couple of things needed some repair or attention to detail - the handle on the lavatory door had screws pulled out; the control for the temperature control was not intuitive; the drain in the bath didn't work well; the safe is handy but not attached to anything so anyone could just walk out with it. These minor details not withstanding, it was a good stay.
Stayed 4 nights in Sep 2019
Response from Didier FAUCON - GM on Sep 11, 2019
Dear Guest, We are delighted to know that your stay with us at the Best Western Nouvel Orléans Montparnasse hotel has been a success. We have taken good note of your comments which have been forwarded to our teams. Wishing to welcome you to the Best Western Nouvel Orléans Montparnasse again, we send you our sincere greetings. Best regards, Didier FAUCON, General Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2019
Response from Didier FAUCON on Sep 9, 2019
Great

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Aug 2019
Response from Didier FAUCON on Sep 9, 2019
Great

6/10 Okay

Lananh

Liked: Cleanliness, staff & service
AC not working properly
Hotel has excellent location, across from Metro Mouton Duvernet line 4 go direct to Gare Montparnass. Walk 6 min to RER B Gare to go direct to CDG, to go to Orly airport, there is a bus right there too The only negative is air conditioning barely works, we are in Paris in August, so hot so not as comfortable as we would expect. Reception is willing to change room but we talk the guest in that room he says the same thing about AC so we did not change . He said , coming from Asia, he tolerates heat better than us, Ac is acceptable but not like it should be. They send a maintenance man who can’t do anything. I don’t recommend this hotel in the summer
Stayed 3 nights in Aug 2019

10/10 Excellent

Sara, Ottawa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was perfect, and the bathroom was huge! Even though we were facing a major street and there was construction going on, we could not hear it at all through the windows. The elevator is very small and, while a wheelchair can fit in there, the foot rests need to be taken off first.
Stayed 1 night in Aug 2019
Response from Didier FAUCON on Sep 9, 2019
Dear Customer, We thank you for taking the time to share your opinion following your visit to the Best Western Nouvel Orleans. We are delighted to hear that you enjoyed your stay. We would be delighted to welcome you back to our hotel on your next trip to Paris. Best regards

10/10 Excellent

HB, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but pretty far from the cntr. Hourly shuttle is terrible. Most trains end up getting to the metro station past the hour. You get stuck waiting 45 mins or take a 20 minute bus to the hotel. Other than that, good hotel air conditioning was perfect. Very cold on hot days.
Stayed 6 nights in Aug 2019
Response from Didier FAUCON on Sep 9, 2019
Dear Customer, We thank you for taking the time to share your opinion following your visit to the Best Western Nouvel Orleans. We are delighted to hear that you enjoyed your stay and especially the comfort of our rooms We would be delighted to welcome you back to our hotel on your next trip to Paris. Best regards

8/10 Good

Bobby, Surrey, BC

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, location was convenient. Limited rooms available for Families
Stayed 1 night in Aug 2019
Response from Didier FAUCON on Sep 9, 2019
Dear Customer, We thank you for taking the time to share your opinion following your visit to the Best Western Nouvel Orleans. We are delighted to hear that you enjoyed your stay and especially our location. We would be delighted to welcome you back to our hotel on your next trip to Paris. Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Metro station just across the street. Best location!
Stayed 1 night in Aug 2019
Response from Didier FAUCON on Sep 9, 2019
Dear Customer, We thank you for taking the time to share your opinion following your visit to the Best Western Nouvel Orleans. We are delighted to hear that you enjoyed your stay and especially our location. We would be delighted to welcome you back to our hotel on your next trip to Paris. Best regards

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location-metro station across the street
Stayed 5 nights in Jul 2019
Response from Didier FAUCON on Sep 9, 2019
Great