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Reviews of Maison Albar - Le Diamond

5 out of 5
Maison Albar - Le Diamond
4 Rue de la Pepiniere, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 423 out of 738 reviews" "
Rating 8 - Good. 233 out of 738 reviews" "
Rating 6 - Okay. 48 out of 738 reviews" "
Rating 4 - Poor. 17 out of 738 reviews" "
Rating 2 - Terrible. 17 out of 738 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mergime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was helpful when checking in. I did encounter an issue with the man that recommends things to do. He gave the taxi the wrong address, and when I went back and told him about the mistake, he didn’t even apologize or take ownership of the fact that he gave the wrong address to the taxi and at the end of the day I paid both fares and wasn’t even Given remedy for the mistake. Also, one night when I couldn’t sleep I asked the front desk man if it was safe to do a quick walk around he said yes, it’s safe. So I walked around there for less than 5 mins, and there was a man that followed me and I went back into the hotel, and when I come back to the front desk five minutes later the front desk man locked the sliding doors of the hotel and I was still outside. It’s kind of ridiculous that they have to lie about little things when being truthful from the start would be better. It is NOT safe in Paris at night.
Stayed 4 nights in Mar 2024

10/10 Excellent

Angela

Traveled with family
Liked: Staff & service, amenities
Very nice hotel and the staff was very friendly and polite especially Jihad.The beds were comfortable.The room lighting could have been brighter,as there is no celling light in the middle of the room.some of the furniture needs to be replaced as they looked a bit worn.The carpet in our room had a few stains and needed a good clean or replaced but nothing major.I would definitely stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph, Gulfport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, we felt welcome the moment we walked in. Our flight actually arrived a bit early so we emailed this wonderful staff advising them and asked if we could drop off our bags until checkin time. They emailed back quickly and stated they were happy to accommodate. Upon arrival, we were net with Jihad and he offered us a complimentary breakfast while they verified our reservation and was even able to push up our check-in immediately so we could settle in early and start the our first day in Paris! Though we mostly spent our time in the city, each and every morning, late evening, and any random pop-in, we were greeted with the most positive vibes and eagerness to help in any way. Our room view was spectacular, so perfectly clean, and amenities were always prompt. We were across the treat from the main train hub and within walking distance of some of the best street foods and high end shopping. On Valentine's, we were offered 2 champagne rounds in the house while we enjoyed their life music in their elegant courtyard. The way we were treated made us truly feel as of this was our 2nd home away from home.❤️ Next time we visit, this will be the first place we think of to call!
Stayed 4 nights in Feb 2024
Response from Jihad on Feb 23, 2024
Dear Joseph,We thank you for taking the time to share your feedback. We are delighted to read that you enjoyed your experience at Maison Albar Le DIamond.We have well share your kind words with the entire team who was thrilled to hear that they contributed to the success of your stay.We hope to have the pleasure of welcoming you back again!Warm regards,

10/10 Excellent

Maged M. B.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One the best hotels I like in Paris
Stayed 3 nights in Jan 2024

10/10 Excellent

Luke

Stayed 4 nights in Dec 2023
Response from Jihad on Jan 27, 2024
Dear Luke,We are so truly pleased to discover your review.Thank you very much. Be sure it will be shared with the entire team.We hope to see you back at the Maison Albar Le Diamond again soon.With best wishes.The Maison Albar Diamond’s Team

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, clean, excellent location and enjoyable stay
Stayed 1 night in Nov 2023
Response from Jihad on Jan 27, 2024
Dear Jamie,Firstly, let us thank you for taking a few minutes of your time to rate and share your comments regarding your Parisian experience at the Maison Albar Le Diamond, Paris.We will definitely share your feedback with our teams because it is indeed their best reward as they strive to deliver a bespoke experience.Thank you again for choosing our establishment and it will be our great pleasure to welcome you back again soon at the Maison Albar Le Diamond.Sincerely yours

10/10 Excellent

Alioune

Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciated my stay in this hotel. Many thanks to the maitre d’hôtel for the warm greeting.
Stayed 1 night in Nov 2023

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay short but sweet. Excellent service. Will certainly come back.
Stayed 1 night in Nov 2023

10/10 Excellent

Wendy

Stayed 1 night in Nov 2023

10/10 Excellent

Milan, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and very close to all major attractions. Staff os great and friendly.
Stayed 3 nights in Oct 2023

8/10 Good

Carolina

Stayed 1 night in Oct 2023

4/10 Poor

Amaka

Traveled with group
Liked: Cleanliness
We stayed four nights and got a room with no AC. Also left NO SERVICE DO NOT DISTURB sign on the door and housekeeper still came in to do service. The last day of our stay, she knocked while we were in the room when the sign on the door. I opened it and she feigned ignorance but I can't understand why because the do not disturb sign is in both English and in french so there's no language barrier as an excuse. I discovered when I got home to the States that she stole my Dior belt. The staff offered no assistance to make the stay more pleasant after I complained about the hotel and housekeeping invading our privacy. It is not a five star experience. Also we saw a small mouse in the lobby. I would not recommend this hotel.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jerome

Stayed 1 night in Oct 2023

4/10 Poor

peter

Liked: Cleanliness, staff & service
Oversold, not that good
Good location, hotel decor very garish. Common areas are tiny, tiny chairs also. Ridiculous room accessed through its bathroom with a curtain separator. Late evening room service took over an hour from order for margarietta pizza. Lifts been used by staff continuously, so walking up and down 6 flights most of the time. Rubbish from other rooms outside door and in hallways. Very nice staff especially the lady who cleaned our room. Room not made up by 5 p.m. Very expensive hotel. Very oversold for the price. Room key stopped working mid visit. Not enough staff at checkout. A disappointment overall.
Stayed 2 nights in Oct 2023
Response from Rachel on Oct 9, 2023
Dear Peter, I thank you for taking the time to share your recent experience at Maison Albar Le Diamond with those precise elements.Please allow me to extend our sincere apologies for not meeting up with your expectations. Your remarks are taken seriously and will undoubtely help us improve the quality of service we offer.Regarding the room, kindly note that you have been upgraded. I am very sorry if you did not like this type of room.As for the room service, there were a lot of orders at the same time and I am sorry if it took longer than it should be.I kindly invite you to get back to us directly so we can discuss in further details all the constructive comments you mentionned.In the meatime I do remain at your entire disposal and assure you in advance of my best care and attention.Sincerely,Rachel- Guest Relation

8/10 Good

ray

The room was really nice. The room was very hot even with the ac on all night. Had to open the window to cool the room down. A 5 star hotel should have a proper working ac. The rain shower and bathroom was top notch.
Stayed 1 night in Oct 2023

10/10 Excellent

Parisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service! I felt like I was at home. It is also a very beautiful hotel and located close to all amenities.
Stayed 3 nights in Sep 2023

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena ubicación , limpio muy bonito
Stayed 2 nights in Sep 2023
Response from Rachel- Guest Relation on Sep 4, 2023
Apreciado Rodrigo,Muchas gracias por sus palabras de agradecimiento sobre nuestro hotel.Nos alegra escuchar que han pasado una buena estancia con nosotros.Esperamos volver a verlos muy pronto !Atentamente,Rachel- Relaciones con los clientes

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was thoroughly impressed by this hotel! Beautiful lobby and room, and all of staff were pleasant, helpful, and welcoming. I will definitely stay on my next trip to Paris.
Stayed 3 nights in Aug 2023
Response from rachel on Aug 23, 2023
Dear Amanda,Many thanks for this nice comment.We are delighted you enjoyed your stay with us and you liked our rooms and our service.We hope to see you soon.Kind regards,Rachel- Guest Relation

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay!!
This hotel And their staff was just fantastic! Right from us getting out of the taxi- met to get our bags , greeted us at the desk and offered drinks and to sit while our paperwork was pulled up. Walked us to our room- beautiful just like the pictures, it was a good size and had great AC because it was unusually hot in Paris that week. Showed us everything the hotel has to offer, and also recommended restaurants and best way to travel to all the sites. Our hotel was perfectly located to easily get to where we needed to go. We felt welcomed and value and will most definitely come stay here again. Thank you everything was perfect!
Drinks at our arrival 😍
Stayed 3 nights in Aug 2023
Response from rachel on Aug 22, 2023
Dear Sami,Thank you so much for your heartfelt comment.We are delighted to read that you enjoyed the bespoke service delivered by our staff.Rest assured that we share your comments with our teams because your feedback is their greatest source of motivation and encouragement.We are also happy to read that you liked our rooms as well as our facilities.Thank you again for choosing our establishment and it will be our great pleasure to welcome you back again soon at the Maison Albar Le Diamond Paris.Kindest regards,Rachel- Guest Relation

10/10 Excellent

Angelo

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Paris? This is the place to stay!
The hotel has stunning elegant decor, the service was amazing from the go and we even got a free upgrade due to it being our anniversary, which was unexpected and a fantastic surprise. Staff were very friendly, extremely helpful and always on hand to help. If we visit Paris in future this will be the place to stay again, no question. Many thanks to all the staff. Angelo & Kelly
Stayed 3 nights in Aug 2023
Response from rachel on Aug 9, 2023
Dear Angelo & Kelly,What a pleasure it is to read your kind feedback, and thank you so much for taking the time to write us a detailed review of your recent experience at Maison Albar Le Diamond!I am sincerely delighted and touched to read that your stay was a wonderful success, thanks in particular to the welcome and the work of our teams. We want our guests to have a tailor-made, extraordinary experience, so I would be delighted to pass on your wonderful comment to them. They will be delighted!It was a real pleasure to welcome you for your anniversary and I hope to see you soon.The Diamond team.

10/10 Excellent

Federico

Traveled with partner
Liked: Staff & service, property conditions & facilities
Outstanding service by all in the hotel!
Stayed 6 nights in Jul 2023

10/10 Excellent

Harjot

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the staff and the hospitality!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Lizeth

Stayed 6 nights in Jun 2023

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
The hotel is beautiful and the staff was so friendly and helpful. This was such a great location with wonderful food and shops nearby. We also stayed at another hotel during our trip but this hotel and location was our favorite by far. Highly recommend staying here.
Stayed 1 night in May 2023
Response from Rachel on Jun 7, 2023
Dear Kimberly,We sincerely thank you for choosing La Maison Albar Le Diamond for visit Paris. We are very pleased that you had a wonderful time with us. Please know that your impressions were shared with my staff and that they were very honoured to have participated in the success of your visit.We look forward to welcoming you back to Maison Albar Le Diamond.Sincerely,Rachel- Guest Relation

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect
Stayed 5 nights in May 2023
Response from rachel on Jun 4, 2023
Dear William,We are delighted to read that you enjoyed the bespoke service delivered by our staff.Rest assured that we share your comments with our teams because your feedback is their greatest source of motivation and encouragement.Thank you again for choosing our establishment and it will be our great pleasure to welcome you back again soon at the Maison Albar Le Diamond Paris.Kindest regards,Rachel- Guest Relation

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Asif, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, including food, shopping, and public transportation, is accessible by foot from this hotel, which made my stay there wonderful. The hotel personnel was really helpful and courteous, and they were able to meet all of my needs. I wholeheartedly endorse it, especially if you're taking kids.
Stayed 3 nights in Apr 2023

10/10 Excellent

garino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property the ambiance the staff was exceptional especially veronica, and Anais they went above and beyond to make sure our stay was enjoyable will definitely be back ohhh and not to mention the location was perfect
Stayed 4 nights in Mar 2023
Response from Jihad Salman - Guest Relation on Mar 26, 2023
Dear Garino,We are delighted to read that you enjoyed the bespoke service delivered by our staff.Rest assured that we share your comments with our teams because your feedback is their greatest source of motivation and encouragement.Thank you again for choosing our establishment and it will be our great pleasure to welcome you back again soon at the Maison Albar Le Diamond Paris.

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the view from our room and the location. It was close to the Opera house and the area was very nice.
Stayed 6 nights in Feb 2023
Response from Reception on Mar 7, 2023
We thank you for this nice appreciation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jihad Salman - Guest Relation on Feb 5, 2023
Dear Guest,We thank you for taking the time to share your feedback. We are delighted to read that you enjoyed your experience at Maison Albar Le DIamond.We have well share your kind words with the entire team who was thrilled to hear that they contributed to the success of your stay.We hope to have the pleasure of welcoming you back again!Warm regards,

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Amenities
Response from Jihad Salman - Guest Relation on Mar 12, 2023
Dear guest, I thank you for taking the time to share your recent experience at Maison Albar Le Diamond with those otherwise positive but precise elements.Please allow me to extend our sincere apologies for not meeting up with your expectations. Your remarks are taken seriously and will undoubtely help us improve the quality of service we offer.I kindly invite you to get back to us directly so we can discuss in further details all the constructive comments you mentionned.In the meatime I do remain at your entire disposal and assure you in advance of my best care and attention.Sincerely,

8/10 Good

FRANCOISE

Liked: Cleanliness, staff & service, amenities
I’ve travelled a lot and this hotel’s staff definitely makes the stay. Warm, helpful and efficient at ALL times. The neighborhood is excellent! Small note is to ensure that someone walks the guess through the room’s lighting system we had troubles with that. Happy holidays to Oumar, Anais and the rest of the wonderful team at Maison Albar.
Stayed 6 nights in Dec 2022
Response from Jihad Salman - Guest Relation on Dec 15, 2022
Dear Françoise,We thank you for taking the time to share your feedback. We are delighted to read that you enjoyed your experience at Maison Albar Le DIamond.We have well share your kind words with the entire team who was thrilled to hear that they contributed to the success of your stay.We hope to have the pleasure of welcoming you back again!Warm regards,

10/10 Excellent

Diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice for Paris
Perfect hotel in excellent location
Stayed 1 night in Nov 2022
Response from Jihad Salman - Guest Relation on Dec 3, 2022
Dear Diana,We are so truly pleased to discover your review.Thank you very much. Be sure it will be shared with the entire team.We hope to see you back at the Maison Albar Le Diamond again soon.With best wishes.The Maison Albar Diamond’s Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Jihad Salman - Guest Relation on Nov 23, 2022
Dear Guest,We are delighted to read that you enjoyed the bespoke service delivered by our staff.Rest assured that we share your note with our teams because your feedback is their greatest source of motivation and encouragement.Thank you again for choosing our establishment and it will be our great pleasure to welcome you back again soon at the Maison Albar Le Diamond Paris.

8/10 Good

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had trouble with a luggage lock and hotel quickly sent a technician over to help. He was nice and friendly and eager to help. He did open the lock without breaking anything. Thank you once again!
Stayed 5 nights in Oct 2022
Response from Jihad Salman - Guest Relation on Nov 6, 2022
Dear Guest,We are so truly pleased to discover your review.Thank you very much. Be sure it will be shared with the entire team.We hope to see you back at the Maison Albar Le Diamond again soon.With best wishes.The Maison Albar Diamond’s Team

6/10 Okay

Serhii

Traveled with family
Liked: Property conditions & facilities
Stayed 3 nights in Oct 2022
Response from Jihad Salman - Guest Relation on Nov 6, 2022
Dear Serhii,We are so truly pleased to discover your review.Thank you very much. Be sure it will be shared with the entire team.We hope to see you back at the Maison Albar Le Diamond again soon.With best wishes.The Maison Albar Diamond’s Team

6/10 Okay

Khaled

Traveled with partner
Totally désappointé a bad experience and a disgrace to the hospitality business.
Stayed 3 nights in Oct 2022
Response from Jihad Salman - Guest Relation on Nov 3, 2022
Bonjour monsieur,Nous vous remercions sincèrement d'avoir pris le temps d'écrire votre commentaire et sommes réellement navrés d'apprendre que votre expérience n'ait pas été à la hauteur de celle que nous souhaitons délivrer chaque jour.N'hésitez pas à nous contacter à l'adresse guestrelation.diamond@maisonalbar.eu afin que nous puissions en discuter ensemble.En espérant vous accueillir à nouveau.Chaleureusement,L’Equipe Diamond.

8/10 Good

Alyssa

Stayed 6 nights in Sep 2022
Response from Jihad Salman - Guest Relation on Nov 6, 2022
Dear Alyssa,We are so truly pleased to discover your review.Thank you very much. Be sure it will be shared with the entire team.We hope to see you back at the Maison Albar Le Diamond again soon.With best wishes.The Maison Albar Diamond’s Team

8/10 Good

Kenza

Stayed 4 nights in Sep 2022

10/10 Excellent

mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and housekeeping staffs were top shelf. Very responsive and helpful. Customer service was excellent. Four star rating would be more appropriate considering the inconsequential bar and restaurant facilities but a five star staff in all other aspects. Merci beaucoup for the lovely stay.
Stayed 6 nights in Sep 2022
Response from The Diamond's Team. on Sep 26, 2022
Dear Mr. Garneau,Many thanks for this amazing feedback about your experience with us.We are delighted you enjoyed your stay, especially the attention of our team. We take note of your comment about the bar.We are looking forward to welcoming you back.Kind regards,The Diamond's Team.

8/10 Good

Naianka

Stayed 1 night in Sep 2022

10/10 Excellent

Sumeet

View from the suite
Stayed 1 night in Sep 2022
Response from Jihad Salman - Guest Relation on Nov 3, 2022
Toute l'équipe du Maison Albar Hotels le Diamond vous remercie sincèrement pour votre belle note.Nous sommes ravis que votre expérience dans votre nouvelle "Maison Parisienne" fût à la hauteur de vos attentes !Nous attachons une grande importance à l'art de recevoir et vos mots renforcent notre engagement en tant qu’hôtelier.Au plaisir de vous accueillir pour votre prochaine escapade au cœur de Paris.Bien chaleureusement.

10/10 Excellent

Lance, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a splendid little hotel in an accessible part of Paris.
Stayed 4 nights in Jul 2022

10/10 Excellent

sau man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

I LIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly check in experience
Stayed 2 nights in Jun 2022

10/10 Excellent

Seungah

Stayed 3 nights in May 2022

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much a stunning boutique hotel. Great area and the staff were very nice.
Stayed 3 nights in May 2022

10/10 Excellent

Frank, Purmerend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very nice hotel to stay in for business or on private occasion
Stayed 3 nights in May 2022