Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by John from Washington DC

Stay away from this place

Posted Nov 17, 2013
A family emergency made me leave three nights earlier than planned. They refused to refund me the three nights, give me a credit or anything. Whatever happened to costumer satisfaction!!
5 out of 5
for Everyone
by Wolf and Sue from UK

Excellent Paris Base

Posted Nov 5, 2012
Pros: Like having a home from home.
Location: Well located for the Paris metro and within walking distance of the centre.
Citadines Austerlitz is an excellent, smaller hotel in the 13th district. The hotel is a comfortable, well located base for a visit to Paris, with the centre within walking distance yet without the thousands of tourists. Guests are couples and individual business travellers. Gare du Nord, the station for Eurostar, is only a few metro stops away on a direct line.
4 out of 5
by A verified traveler from California

Citidines austrilitz - close to metro stops, quiet

Posted Jan 1, 2012 on Hotels.com
I enjoyed our stay at this apartment style hotel. Don't expect fresh towels or room cleaning. The beds were very comfortable and the small parking lot (17 euros per night) was convenient for our car. We did have a little trouble with the key cards for the parking lot and back entrance - be sure your keys work for both before it gets late and the front desk is closed. My husband and 8 year old son and I would stay here again!
3 out of 5
by A verified traveler from Calgary, Alberta

neighbourhood a bit dodgy

Posted Jun 13, 2011 on Hotels.com
Overall it was just OK - the bathroom was gross - not very clean, kitchen facilities were adequate, carpet in main room was very dirty-looking (made you want to only walk on it in socks or shoes). Beds were nice and clean and comfortable. The neighbourhood was pretty rough - broken booze bottles and garbage on the street, and some pretty rough-looking characters wandering around - but never really felt unsafe. Location was close to the metro, so pretty accessible. Lots of grocery stores and restaurants nearby.
3 out of 5
by A verified traveler from Israel

Very good location but...

Posted May 17, 2011 on Hotels.com
The hotel is located between 2 metro stations which allow easy excess to the city. The studio room has a good size and you can hear the birds every morning. The downside is the services, there is no cleaning service or towels changing (well it is an apartment hotel) but for a short stay and in this rates you would expect more. In general I would stay there but with lower expectation regarding the room facilitys and hotel services. All the Best
4 out of 5
by A verified traveler from USA

Nice, but small

Posted Apr 13, 2011 on Hotels.com
Nice room, small but had a nice porch with a beautiful flowering tree. Very quiet neighborhood, not too much around it but close to the metro. Closes at 10 pm which no one mentioned and we almost missed getting in, as we came from London late. No clean towels daily, and did not see anyone to get more towels. Overall nice but very small.
5 out of 5
by A verified traveler from St. Paul, MN

Outstanding Service

Posted Nov 24, 2010
I found the location to be very quiet and convenient- a semi-residential neighborhood, several grocery stores, cafes and a metro stop a block away. My studio apartment was ready at check-in, very clean and quite roomy. I can't say enough good things about the staff: during my stay, I was faced with a medical emergency and they were absolutely heroic in their efforts to find a nearby, english-speaking doctor who could see me immediately. I would definitely stay at this location again!
5 out of 5
for Couples
by A verified traveler from Montréal, QC

Great service !

Posted Jul 12, 2010
Great service. They had one computer, but it had free internet, very usefull. The room was kind of old, had a small smell, but the bed was really comfortable. The bathroom was really big, good shower. The television had good channels. Its nice that there is a laundry room down stairs. The only...annoying thing, was that there is a man that lives in the hotel, he hangs in the lobby a lot, he talks to the hotel staff. I bet he is really lonely...A nice man, but he talks to you for hoooours, its hard to get away from him. But whatever, he was polite and nice, but don't you start a conversation with him because he won't let you go ! And if he starts one with you, well don't you talk too much.
2 out of 5
by A verified traveler from Québec

Good value for the money

Posted Feb 18, 2010
Pleasant area, good metro connections, nice service and friendly personnel,
5 out of 5
by Wolf and Sue from UK

Citadines Paris Austerlitz

Posted Nov 2, 2009
I have stayed in this hotel six times. The apartment setup is convenient it you want the independence of a serviced apartment without any of the usual - and usually not necessary - conveniences of a traditional hotel (room service, etc.). The Citadines rooms show their age but pricing is attractive, the rooms are clean and staff are always very friendly and helpful. If you like a little exercise, the city centre is within walking distance. Metro is just a couple of minutes from the hotel. Within easy walking distance of the wonderful Mouffetard/Contrescarpe area. No major drawbacks that I can think of.