Front of property

Reviews of Best Western Hotel Opéra Drouot

3 out of 5
Best Western Hotel Opéra Drouot
4, rue de la Grange Batelière, Paris, Paris

Reviews

8.0

Very Good

Rating 10 - Excellent. 138 out of 506 reviews" "
Rating 8 - Good. 253 out of 506 reviews" "
Rating 6 - Okay. 87 out of 506 reviews" "
Rating 4 - Poor. 21 out of 506 reviews" "
Rating 2 - Terrible. 7 out of 506 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Wendy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel’s location is perfect for restaurants and action. Although the room was small, it was comfortable with all amenities. The towels were the largest in any hotel I’ve been in France. The cleanliness was outstanding. Jade was so helpful in arranging for taxis to the airport. We will stay at the hotel again on our next trip to Paris.
Stayed 1 night in Oct 2023

4/10 Poor

ara

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Oct 2023

10/10 Excellent

Lesa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW saved the trip from being a disaster.
Very good stay. Left a aBnB that was well below par to come to stay at BW. Speedy checkin. Cold A/C , hot shower with good pressure, spacious room for Paris, very comfy bed, Nice breakfast. Great location, close to two subway stations, great variety of restaurants, cafe, shops, other amenities. Quiet and clean. Would recommend highly.
Stayed 3 nights in Sep 2023

4/10 Poor

Jade

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
We reserved a room for 3 people and in our reservation it was written that we were going to have a room with 3 separate beds and in our room we only had 2 beds for three adults… we would like to be compensated for this error (I have pictures with proof that our room contained only 2 beds).
Stayed 3 nights in Aug 2023

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great property with lots of bars and restaurants. Also very close walking distance to the metro. As a Canadian, I'm always surprised with how small the rooms are but this one was our best on our 2 week holiday. Three of us in a family room and we had room to open up our luggage

8/10 Good

arq.galeana

Stayed 2 nights in Jul 2023

10/10 Excellent

Shahed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Claudia

Stayed 4 nights in Jun 2023

4/10 Poor

Adam

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very expensive for what it is- the hotel is a bit run down and the beds are very hard. Walls and floors are thin so we had loud neighbors keep us up most nights. Safe wasn’t working, reading lights were out. For half the price all could be forgiven but the price we paid we were expecting more.
Stayed 3 nights in Jun 2023

6/10 Okay

Pamela

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We loved the location of this hotel! Restaurants and shopping were steps away from our door! The Opera Bus stop was a few blocks away, through a wonderful neighborhood with shopping and restaurants. Also, there were a couple of metro stops close by, as well. Unfortunately, the rooms were extremely small and the staff was not fantastic. There was also major construction going on but, thankfully, we left early and got back late so were never affected by this.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were lovely and rooms were quiet despite local construction. Many restaurants in the area and 3 metro stops within easy walking distance. Good shopping if you're interested.
Stayed 5 nights in Jun 2023

2/10 Terrible

Sehrish

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst expriance ever. Hotel is under construction. They don’t tell you this at the reservation time. You have construction worker working at 7am in your balcony with a hammer and a drill. When asked the hotel for a refund and compensation they refused. Horrible stay and management
Stayed 4 nights in Apr 2023

6/10 Okay

Harry

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Well-situated in a lively central location. The negative is that there are extensive repair works in progress (April 2023), and there were workers engaged in noisy construction work on a scaffolding right outside our window all day long. I guess when the works are competed it will be fine! H
Stayed 4 nights in Apr 2023

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
The location is great and the staff are very friendly. However we were not informed there would be construction happening when we booked and we were woken up earlier than we liked due to the construction workers.
Stayed 2 nights in Mar 2023

6/10 Okay

Sukhvinder

Traveled with partner
Liked: Cleanliness, staff & service
Overall a good option if you’re looking for a short stay in a good location. The hotel was clean and staff very friendly and helpful. My only negative would be that rooms are very small and compact - we paid extra for a superior room and this was still very small.
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly staff
Firstly, I’ll start with the positives - the hotel is conveniently located with plenty of restaurants in the vicinity and great metro links across Paris. Staff were extremely friendly and helpful and the hotel was clean. At the moment there is scaffolding around the building for construction works but we didn’t hear works until Monday morning at approx. 8-8:30am so didn’t really affect our stay (stayed Saturday evening until Monday morning). There were two rooms in our group, a double and a family, the family room was decently sized but the double was very small. Fortunately for us (as the couple), we weren’t spending much time in the room and only had backpacks so didn’t need to worry about suitcases as it would have been an extremely tight squeeze with large bags. Now, our complaint about the stay (which was out of the control of the hotel so we haven’t marked down for this) was that on Saturday night there was a party close by to the hotel which played extremely loud music until around 4am (singing along to Spice Girls, Wannabe at 3:30am was not how I planned on spending my night). The windows in the room do not block out any noise outside so if you’re sensitive to noise, you may need earplugs. Sunday night was quieter, thankfully, and we were able to get much needed rest. Overall, a good hotel and would consider staying here again.
Stayed 2 nights in Feb 2023

10/10 Excellent

Laura, Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, lots of restaurant choices nearby, metro stations reasonably close, it worked great for my week of sightseeing.
Stayed 7 nights in Jan 2023

8/10 Good

Laurie C.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in Family Room, one King bed and two twin beds. Very spacious, comfortable and clean. Seemed newly renovated. Neighborhood busy but great selection of restaurants nearby as well as supermarkets.
Stayed 1 night in Aug 2022

10/10 Excellent

Russ

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great neighborhood, near many restaurants and train stations.
Stayed 2 nights in Aug 2022

8/10 Good

Rosayda

Traveled with family
Liked: Cleanliness, staff & service
Very good location. Clean polite and helpful staff specially Jade The room was petite but it was clean and private as it was on last floor corner room First few days there was water and tea/coffee machine was available but there on no more
Stayed 5 nights in Aug 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were courteous and helpful, the facilities clean and the breakfast was good. A little noisy outside on the weekend, but otherwise quite.
Stayed 3 nights in Jul 2022

6/10 Okay

Harley

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is located too close to the street below and it gets pretty noisy. Especially during the weekend. I suggest noise blocking windows wblockinblowindows
Stayed 2 nights in Jul 2022

8/10 Good

Kenneth

Stayed 1 night in Jun 2022

10/10 Excellent

Sharon

Stayed 2 nights in Jun 2022

8/10 Good

Imene

Stayed 3 nights in May 2022

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bathroom was a great size. We enjoyed staying here. Just a note, but not a complaint, there was street noise as we stayed on a Friday night so if you want a quiet place to stay this may not be the place (or don’t book a room facing the street).
Stayed 1 night in Apr 2022

8/10 Good

Aranee

Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great, clean, convenient location to the area of Paris we visited. The staff were so nice, and we felt comfortable with their COVID protocols. Definitely recommend.
Stayed 1 night in Jul 2021
Response from Customer Relations Department on Jul 20, 2021
Dear host, Your feedback is a great pleasure for all our staff. We are delighted to read that you enjoyed our location to visit the capital. Our hotel has taken all necessary measures to welcome you in the best conditions. It is a great reward to see that our efforts are not in vain. We look forward to seeing you on your next visit to Paris. Customer Relations Department Best Western Opera Drouot***

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good hotel perfect location great staff great facilities
Stayed 3 nights in Mar 2020

6/10 Okay

Brian

Traveled with family
Liked: Cleanliness, staff & service
Room was very small for two people. The staff is very nice and location is great. Breakfast was fine.
Stayed 4 nights in Feb 2020
Response from Best Western Opera Drouot on Mar 23, 2020
Dear Brian, Thank you for choosing our establishment for your stay in Paris. We are delighted to read that you appreciated the kindness of our staff, our location, as well as the quality of our breakfast. We regret that you were not satisfied with the size of your room. As everywhere in European capitals, the m² are counted and the hotels are adapted to the historical architecture of the building in which they are located. We have optimized our rooms to be perfectly comfortable and we are sorry that you did not appreciate our intention to do well. We hope that your stay went well and that you will soon return to the Best Western Opéra Drouot. Customer Relations Department - Best Western Opera Drouot***

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

8/10 Good

Tess

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was excellent and made our stay very pleasant! Would recommend this hotel for the convenience and the location.
Stayed 2 nights in Dec 2019

10/10 Excellent

Pauline

Stayed 2 nights in Dec 2019

8/10 Good

Shahina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The rooms are small but the location and staff members make up for it. Farid and Lynn at the front desk were extremely helpful. They answered any questions I had and recommended places to visit and eat. Everything is within walking distance. I had a great time.
Stayed 3 nights in Oct 2019

8/10 Good

Qiang

Stayed 4 nights in Oct 2019

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Last stop on a business trip. The room was average, but clean and the location was amazing and allowed us to get anywhere in the city quite quickly. Staff was friendly and efficient.
Stayed 2 nights in Oct 2019
Response from Customer Relations Department on Oct 29, 2019
Dear Vincent, Thank you for taking the time to submit a review following your recent stay with us. We are delighted that you appreciated the location of the hotel located in the heart of the 9th arrondissement, ideal for travel in Paris. It is a pleasure to read your compliments on the staff, our team is at your disposal to accompany you throughout your stay. During your next business trip, do not hesitate to take advantage of the business corner and its 24-hour free access equipment. The whole team will be delighted to welcome you back. Customer Relations Department Best Western Opera Drouot***

6/10 Okay

Manuel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel. Check room info.
Service was awesome! Room was clean and well maintained! Only problem was specs on hotels.com were wrong. Their rooms only have ONE DOUBLE BED and ONE SINGLE SLEEPER. Otherwise nice neighborhood and very clean!
Stayed 3 nights in Oct 2019
Response from Customer Relations Department on Nov 2, 2019
Dear Sir, Thank you for your compliments on the welcome and service. The staff takes great care of everything for the success of your stay. Regarding your remark about the incorrect information, we will check that everything is up to date on the platform. We hope that the quality of your stay will earn us your comeback, we will be happy to welcome you as well as the first time. Customer Relations Department Best Western Opera Drouot***

8/10 Good

Merlita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very nice hotel, closed to everything,the only issue is we stayed there for a week and we the same breakfast everyday. No variety to choose and we pay 12 euro per person.
Stayed 6 nights in Sep 2019

6/10 Okay

Wai

Liked: Staff & service, property conditions & facilities, room comfort
Nice location
The hotel is well located with wonderful sights and restaurants within 30 minutes walk. Room is modern and tasteful but lacking in some finesse. For examples, bathroom and the separate toilet do not have hooks to hang towels or clothes. The LED clock is bright and disruptive to sleep given its position facing the beds. During my stay, the lift was constantly under repair and having to walk 6 floors up was tiring especially after a day of walking. Room has a nice coffee machine but capsules looked dusty. Did not dare to use the milk capsule which has no expiry date given the dusty capsules. Would have rated the hotel higher except that I paid roughly USD300 a night.
Stayed 2 nights in Sep 2019
Response from Customer Relations Department on Oct 7, 2019
Dear Madam, dear Sir, We are delighted to read that the location of our hotel, in the heart of the 9th arrondissement, has allowed you to fully enjoy Paris. Our elevator has been recently renovated and some repairs are still needed, we apologize for the inconvenience. A baggage handler was at your disposal to help you get in and out of your luggage. The rest of our team was also listening to you and would have been happy to intervene about the brightness of the clock or the pods. Thank you for choosing our establishment for your trip to the capital. It will be a pleasure for us to welcome you again, we always have good addresses to share with you. Customer Relations Department Best Western Opera Drouot***

8/10 Good

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Hotel staff super nice and helpful. Room for 2 people is super small. If possible, take one for 3 . Much roomy. Elevator was out of service a couple of times. However the staff was very helpful. I'll definitely book again with them.
Stayed 5 nights in Sep 2019

10/10 Excellent

LaKisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, Comfortable, but Tiny
Lynn, the Front Desk Clerk was fabulous and phenomenal. She went above and beyond to make our stay memorable. The only downside is the rooms are small BUT YOU ARE WITHIN WALKING DISTANCE TO THE MAJOR ATTRACTIONS.
Stayed 3 nights in Sep 2019
Response from Relations Department Best Western Opera Drouot*** on Sep 30, 2019
Dear LaKisha, Our entire team, especially Lynn, thanks you for your positive and enthusiastic feedback! We are pleased to read that your stay in Paris, the City of Light, has delighted you. The location of our hotel, in the heart of the 9th arrondissement, offers the possibility to travel easily by metro in the capital. The only disadvantage is that the m2 is precious. The space of our rooms has therefore been optimized while offering a pleasant comfort. Please note that we offer rooms of different sizes, we would be happy to advise you during your next stay. We look forward to seeing you soon for a new Parisian discovery! Customer Relations Department Best Western Opera Drouot***

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. I like the fact that the was an elevator and stairs unless most hotels in Europe with only stairs. Overall, great customer service and great stay!
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for a 1 night stopover for work. Plenty of t
Stayed 1 night in Sep 2019

2/10 Terrible

Deborah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissatisfied
I never stayed at this location. I have been trying to get some satisfaction over the last 2+ weeks. I have been critically ill for the past 6 weeks and have been trying to change this reservation. I only received one canned response and absolutely NO satisfaction. I’m very frustrated by the response or lack thereof from Bes Western.
Stayed 6 nights in Aug 2019

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Jeff

Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to a fave resteraun of mine chartier and lots of bars etc. Nice big bed and decent shower etc. Only issue was the lift was out of action untill the end of august.
Stayed 2 nights in Aug 2019

10/10 Excellent

mhairi, inverness

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ,lovely staff
Stayed 2 nights in Aug 2019