Ratings based on 487 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh, Scotland.

Very central

Posted Jul 27, 2014
Staff were lovely and helpful. Hotel is very central and is great for getting around. Food and drinks are quite expensive, but then so is Paris. Unfortunately due to renovations the room was very noisy with a view of a crane. If windows were closed it was fine but the air conditioning wasn't working and it was very hot. This was sorted though. Despite the restrictions we had we still had a lovely stay and I'm sure once they have finished it will be worth it.
2 out of 5
by A verified traveler from New Zealand

Hotel close to opera house

Posted Jul 23, 2014
Pros: The decor, apart from all the steps.
Cons: Staff could be friendlier and not take an hour and three phone calls and a visit to the concierge for something as necessary as ice for an accident.
Location: Great shops Opera house
Hotel looked attractive but room was very small. The air conditioning was on as high as possible for hours but the room never cooled down. I had an accident and asked the concierge for some ice for my ankle. One hour and 3 phone calls later I received some. I asked details about a taxi to the airport. I asked the hotel to hold my case on the day of checkout and was asked what time I needed it. They put it into the taxi and I found there was €19.50 on the meter. I had never been told about this when I asked for the details. This was unprofessional and unfair to a 70 year old lady travelling on her own. I was unimpressed.
Comment from Hotel Management
Jul 26, 2014 by Rocio, Hotel Management
Dear guest Thank you for taking the time to leave us a comment. We deeply regret the negative impression we gave you. Be assured that your concerns is our primary care. Your impressions have been shared with the right people to ensure this situation is avoided inthe future. The Concorde Opera Paris recently joined the Hilton family as an affiliate since mid-April 2014 the hotel is undergoing full and comprehensive refurbishments. We are expecting to have all works finalized by Summer 2015 . We look forward to the pleasure of welcoming you back to the hotel Concorde Opera Paris. With all our very best regards,
3 out of 5
by A verified traveler from Naples, FL

Wait until the remodel is finished.

Posted Jul 15, 2014
Pros: Comfortable bed with great sheets. Nice bath for Europe.
Cons: Service. A finished remodel. Expedia could stop showing pictures that don't match it's current condition.
Location: The location is perfect, right next to a metro stop. The Opera Garnier is a short walk or 1stop on the metro.
This hotel was a beautiful almost glamorous place 18 years ago when my interior designer sister stayed there. I looked it up and was impressed with the pictures so I booked it. Nowhere did it or Expedia tell me it was going through a remodel. All those georgous rooms in the photos were blocked off, out of view. I was happy to find out Concord Opera was now a part of Hilton ( we're Hilton Honors members) only to be upset when I found out they couldn't add my stay to the account because it was booked through Expedia! ( they do it for me in Baltimore EVERY TIME) I had an opportunity to have a friend stay with my son and I, the Supiror room booked wasn't large enough to add a roll away, they couldn't sell me an upgrade or come up with any solution. The staff were friendly, but never helpful.
Comment from Hotel Management
Jul 20, 2014 by Rocio, Hotel Management
Dear Traveler, Thank you for taking the time to share these words further to your stay. We are happy to know that you enjoyed your stay. Kindly note that if HHONORS members book with third parties, only tiers benefits are granted; no point would be cumulated. Hope to have the pleasure to welcome you back soon. Regards, Pauline
2 out of 5
by A verified traveler from Melbourne

Rooms need updating.

Posted Jul 12, 2014
Hotel outside is a beautiful building. Inside - our room needed updating.. paint peeling off, bedroom very small.
Comment from Hotel Management
Jul 13, 2014 by Rocio, Hotel Management
Dear Customer, Thank for your comment; we are currently under a major renovation programm. We expect to have finish in spring 2015. Hope you would be back at this time ! regards, Pauline
1 out of 5
by A verified traveler from los angeles

Old

Posted Jul 10, 2014
Bad smell, no service, bad experience , best location
Comment from Hotel Management
Jul 13, 2014 by Rocio, Hotel Management
Dear Customer, We are very sad reading these lines. Feel free to get back to us with more detailes so that we could provided an accurate answer. Best regards, Pauline
4 out of 5
Recommended
for Everyone
by maria from manila

close to shops and trains

Posted Jun 11, 2014
Pros: excellent location
Cons: lobby should be bigger
Location: very close to catholic church, 1 minute to metro station which can bring you all over paris. restaurants around hotel
lovely hotel, friendly staff and very good location, close to shops
Comment from Hotel Management
Jun 13, 2014 by Rocio, Hotel Management
Dear maria, Thank you very much for taking the time to share these words further to your stay in Paris with us. We are pleased to learn that you enjoyed your stay and came back home with good feeling in mind. Hope to have the pleasure to welcome you back soon; Best regards, Rocio
2 out of 5
by roger from dartmouth,england

poor

Posted Jun 6, 2014
Cons: quiet
Location: good central location in paris canwalk to everything
the hotel is very noisey due to renovations.drilling and hammering constantly during the day safe doesn't work no lounge area comfortable bed good bathroom
Comment from Hotel Management
Jun 9, 2014 by Rocio, Hotel Management
Dear Customer, We regret sincerely for not having met your expectations. We are confident we will be able to continue providing our guests with the level of service and quality shown in the past, complimented by a superb new room product available from July 2014. Hope to see you soon, regards, Pauline
5 out of 5
Recommended
for Everyone
by Brenda from Perth Australia

Lovely hotel, great location

Posted May 29, 2014
Lovely hotel, great room size in perfect location. Staff service excellent. Would thoroughly recommend hotel.
Comment from Hotel Management
May 30, 2014 by Rocio, Hotel Management
hello, Thank you very much for sharing your opinion ! Hope to see you soon, Regards, Pauline
4 out of 5
Recommended
for Everyone
by Paul from Montreal, Canada

Nice hotel, very well situated

Posted May 16, 2014
Nice hotel, very central. Close to subways. Staff very friendly and helpful. However, rooms very small but expensive. Better value to eat in nearby restaurants.
Comment from Hotel Management
May 18, 2014 by Rocio, Hotel Management
Dear Traveler, Thank you for taking the time to write a review. We truly appreciate your feedback regarding your stay with us at Concorde Opéra Paris. Kindest regards Rossella
5 out of 5
Recommended
for Everyone
by Rita from Foster, Australia

central hotel with great facilities

Posted May 4, 2014
Pros: Friendly helpful staff and proximity to transport
Cons: fridge did not work everyday. shower was intermittent in temperature.
Location: close to railway, bus and metro. Lots of eateries and the Grand Magasins really close. Easy to find.
this hotel is close to the station and lots of eateries. The staff are amazingly friendly and helpful and we enjoyed the renovation surprises each day, bringing a new and better look.
Comment from Hotel Management
May 5, 2014 by Rocio, Hotel Management
Dear Rita, Thank you for the nice comments about the service delivered from our teams! Hope to have the pleasure to welcome you back after the renovations, when deciding another visit in the City of Lights! Kind Regards