I will just state the facts here :
1. was asked to pay a huge deposit on arrival which was unheard of as my booking was through hotels.com. Contractual parties are the hotel and hotels.com, not the customer.
2.outside temperature was around 9C and the heating was terribly low. I was brought an air heater as if I was staying in a low budget hotel.
3, the hair dryer in the room was not working. Made a point on 2 consecutive days. The solution offered was to move to another room (upgraded) with a nespresso machine that was not working
4. my friend's jewellery disappeared from her room
5. only decaf coffee available at breakfast.
So considering that I have booked a Marriot to have a comfortable and stress free stay the whole thing went terribly wrong.
I have been travelling for 20 years and this was by far a disappointing experience.