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Reviews of Disney Hotel Cheyenne

3 out of 5
Disney Hotel Cheyenne
Rue du Bœuf Agile, Coupvray, Seine-et-Marne

Reviews

8.2

Very Good

Rating 10 - Excellent. 431 out of 1003 reviews" "
Rating 8 - Good. 342 out of 1003 reviews" "
Rating 6 - Okay. 139 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 33 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great few days, everything
Stayed 4 nights in Mar 2024

10/10 Excellent

Maisie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed it here. Perfect especially if there’s any Toy Story fans. We loved that you got to meet Woody and Jessie in the hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Alma

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it. Best experience ever.
Stayed 4 nights in Mar 2024

4/10 Poor

Claire

Traveled with family and small children
Stayed 1 night in Feb 2024

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms, easy 15/20 minute walk to the parks, very happy with stay
Stayed 2 nights in Feb 2024

10/10 Excellent

lisa Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole quirkiness of the hotel was fantastic....the staff go above and beyond to make every guest feel special... would recommend this hotel 5 stars...the closeness to Disneyland is fantastic ...big shout out to all the staff well done you made my 50th birthday extra special
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Amazing !

2/10 Terrible

Scott

Disliked: Property conditions & facilities
Checked in Late massive queue but Reception Staff man explained this was normal.He was excellent but more staff at normal busy periods would improve experience. Entrance down hallway to room a bit freaky.Carpets dated and dirty. Room cold on arrival. Unwelcoming. Shower a dribble. Towels stained and thin well past sell by date. Coffee machine u/s.Never Again!!!!
Stayed 1 night in Jan 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Great room . Would not recommend booking with expedia. We went online to change our room to a two double bed room from a trundle bed. expedia then removed my park tickets from my booking and told me to wait for a refund back or buy my tickets separately. I had to buy my tickets separately incase i didn't receive my refund quick enough. It cost me £137 more. Disgusting because it was their mistake and wasn't in in resolving their mistake
Stayed 3 nights in Jan 2024

10/10 Excellent

Thomas

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great staff that are so helpful. Really enjoyed staying here and the kids loved the theme Will definitely stay here again
Stayed 1 night in Jan 2024

8/10 Good

Liam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Cheyenne is the perfect disney on site hotel if youe not looking to pay lots for a hotel. Hotel is walkable to disney parks and has a shuttle bus roughly every 15 mins. Buffet breakfast and the buffet dinner was delicious with lots choice for different diet requirements and lots of veggie options. Room was spacious and spotless with a very comfy bed however we stayed for 3 night and every night you could hear screaming and excitable kids from other rooms as the rooms are poorly sound proofed and all have the interconnecting doors for large groups which again always allow noise through if someone is occupying the room your connected too. Overall very good hotel and wasnt too expensive for the package deal.
Stayed 3 nights in Jan 2024

10/10 Excellent

Conor

Stayed 3 nights in Jan 2024

10/10 Excellent

Katie

Liked: Staff & service, amenities
Lovely hotel with excellent theming. Check in was friendly and smooth and room was comfy clean.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for budget
Stayed 3 nights in Jan 2024

10/10 Excellent

Rachael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, quiet and walkable to Disney parks.
Stayed 2 nights in Dec 2023

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Woody/Toy Story theme. Staff were very helpful. Our room was a little walk from the main building, which was a little tricky with all of our luggage. The bus to the park/ train station was very convenient and ran about every 10 minutes. Rooms were small but comfortable. Definitely more of a budget option, but perfect for a short Disney stay.
Stayed 1 night in Dec 2023

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall Disappointing
Disney holds itself in a high regard and therefore you tend to expect higher standards than the average hotel, especially considering the higher price points. We have stayed in multiple Disney hotels over the years which have consistently blown us away, but the Cheyenne was nothing other than disappointing. The overall cleanliness of the room was lacking, with the fixtures, fittings and furniture looking extremely dated and in need of a refresh. The bathroom itself was okay, again in need of some TLC but the main issue was the consistent smell of sewage coming from the drains. Although it was not an issue we faced personally, the two rooms opposite ours had big problems with bed bugs, both parties had small children who were sleeping on the fold out bed and were severely bitten by bed bugs and ended up leaving the resort early due to this. We stayed in the Geronimo building, which had no lift to the second level so you need to carry all your bags up a flight of stairs. We had no issue with this but it may be worth contacting the hotel in advance if accessibility is an issue for you. The hotel grounds itself are quite large and feel quite empty with a lot of open dead space. The walk to Disney Village and the parks are perfect, taking no longer than 10 minutes on a leisurely stroll along the river. In summary, I would suggest maybe spending more to stay at a nicer resort, but the resort would be ideal for young families if the above issues were addressed.
Stayed 4 nights in Dec 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jeanette

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Joe, London

Stayed 2 nights in Dec 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Caroline

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation and within walking distance to parks. Easy free shuttle if you cant be bothered with the walk. Very clean and everything you need here! Free magic hour in the morning was a game changer as well with regards to getting on the rides without much queuing !!
Stayed 3 nights in Nov 2023

8/10 Good

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good and clean
Stayed 4 nights in Nov 2023

10/10 Excellent

James thomas david

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hardly in the room but needs comfy, WiFi worked, couple of btls of water and coffee machine restocked everyday. Shower warm and plenty of plug sockets.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rhiannon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been a regular visitor to Disneyland over the years but this is my first time booking a Disney hotel with the tickets and dining package. Overall I would give the package 10/10. Half board made it so easy, especially with two children under 3. There’s a good choice of places to eat and the food we had was very good. Having tickets for both parks every day also great as it took the pressure of spending too much time each day. Hotel Cheyenne is really well located, it’s a very easy short walk to the parks, and the bus serves just the hotel and is super quick and quiet. The rooms are a little worn and a little on the small side for a family of 4, but that said we found it comfy and warm, and everyone slept well! We were also very close to the restaurant which was very handy. The staff are all really lovely and helpful, a couple of times I took my children (10 months and 2 and half) to breakfast on my own and was offered help and when we needed room service late at night they arrived very quickly. Parking is free and plentiful, there’s a Starbucks onsite and a very well stocked Disney shop. Overall we loved our stay and being there made it a lot more relaxing than we anticipated it being!
Stayed 4 nights in Nov 2023

4/10 Poor

Andreas

Stayed 1 night in Nov 2023

8/10 Good

Michael

Traveled with family
Liked: Staff & service, room comfort
Hotel looks old. In need of an update.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Luis J

Stayed 1 night in Nov 2023

2/10 Terrible

Jillian

Traveled with family
Disliked: Cleanliness
Our excitement was high as we got taxi’ed into our Disneyland Paris vacation. We are optimistic people because we believe in life in general. The hotel concept is nice; however, the facility is run down and could use some TLC. Make sure you can carry your own luggage for quite a distance as they don’t assist, and you must ask for a luggage carrier if needed. Also, please know there isn’t anywhere on the property to have lunch if you arrive early. Our room had a very bad smell in the bathroom. We advised them the first night and they came and sprayed it down with Febreeze. Nice smelling Febreeze, but... Our 2nd night - it smelled bad again, so we called to have someone come and possibly deal with it. This is when Michael, the night manager, came and took control of the situation and gave us a new room for the night (bed hard as a rock, but again – we were exhausted from our day, so… I’d suggest having your executive lay her/his body there for one night - I bet you’d make some changes quite quickly). That should have been done the 1st night, but... Just overall not the typical Disney treatment - from check in point. We loved Captain Jack’s restaurant (10/21/23). Our server Marco was awesome. Great personality that matches Disney. The team at the hotel didn’t seem cohesive – they threw each other under the bus as issues occurred as if any guest really cares who caused the issue vs. just needing a viable solution. Scripting for when issues arise could help them
Stayed 2 nights in Oct 2023

8/10 Good

Annamária

Stayed 2 nights in Oct 2023

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Great hotel! Staff is friendly and helpful. Check in was fast and easy. Room was nice and clean with a fun Woody theme. Walking distance to the parks is nice. Breakfast was really good.
Stayed 1 night in Oct 2023

2/10 Terrible

James

Stayed 1 night in Oct 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how close everything was and love the atmosphere. It really was a really nice place to stay at.
Stayed 7 nights in Sep 2023

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disneyland Paris
Stay at Disneyland Paris was excellent!
Stayed 1 night in Oct 2023

10/10 Excellent

gayle

Stayed 1 night in Oct 2023

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Was pleasantly surprised. I read that it was pretty basic and I wasn’t expecting much but the theme is brilliant, everywhere very clean, restaurant lovely. Friendly staff. Room was basic but comfortable and had everything we needed. Would’ve been nice to have a kettle and tea bags but that’s more of a british thing and you could get tea at breakfast. Location is easy access to the parks. Never needed the shuttle and always walked. Overall I would definitely recommend and would definitely return
Stayed 3 nights in Oct 2023

10/10 Excellent

Emma Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and pleasant place to stay. The check-in was slow, but otherwise enjoyed our stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay, can’t wait to return!
Fantastic stay at Disney Cheyenne for our first family visit to Disneyland Paris. Staff are very friendly and efficient. Rooms were clean and the theming is amazing! Could not fault it and will definitely return! Big thank you to Tessa in reception who was super friendly and helpful when checking us in, she gave us first time visit badges, birthday badges and Halloween festival badges!
Stayed 2 nights in Sep 2023

6/10 Okay

Amanda

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed here before a couple times in a different block and all was good. This visit it was a little grubby and the room didnt have 2 doubles as we had booked. We spent the previous 6 nights at Sequoia Lodge which was so much better. The reception staff were lovely however.
Stayed 1 night in Oct 2023

8/10 Good

Nazanin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with nice staff Highly recommended
Stayed 2 nights in Oct 2023

10/10 Excellent

Brandon

Stayed 3 nights in Sep 2023

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We LOVED the great thematic elements throughout the property. It was nice to have a restaurant and store that stayed open after the parks closed. Transportation to the parks was fast and convenient. We REALLY DIDN'T LIKE that there was no option for an elevator/lift to the floor we stayed on. We are pretty old with knee and ankle problems. Nor was there any option to request a ground floor room. We also had to bring all of our luggage (from 3 weeks of travel) into the room. It was VERY difficult and exhausting.
Stayed 1 night in Sep 2023

10/10 Excellent

Josh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Stayed 2 nights in Sep 2023

10/10 Excellent

Nicki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Deanna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s an average hotel but close to Disneyland Paris with convenient shuttle service to the parks. The beds were not comfortable and check in was overly complicated when I booked through Orbitz. The shower water temperature was inconsistent, would go from freezing cold to scalding hot. The room was clean and had nice storage for your clothes.
Stayed 1 night in Sep 2023

10/10 Excellent

Charlie

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Recommend for young families
Loved the hotel. Theme was brilliant for kids. It was basic but fun. Good shops in site that were open till late. Bar was nice. Restaurant was perfectly find for what you need. My only criticism was housekeeping. The sink blocked in day 1 (plug wasn't working perfectly) and it stayed blocked until day 3. Other than that all good.
Stayed 3 nights in Sep 2023