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Reviews of Esprit Saint-Germain

5 out of 5
Esprit Saint-Germain
22 Rue Saint Sulpice, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 68 out of 98 reviews" "
Rating 8 - Good. 21 out of 98 reviews" "
Rating 6 - Okay. 5 out of 98 reviews" "
Rating 4 - Poor. 3 out of 98 reviews" "
Rating 2 - Terrible. 1 out of 98 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karolina, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful 5 star stay. The most wonderful pet friendly hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Ümit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and calm stay, very friendly and accommodating staff.
Stayed 4 nights in Feb 2024

8/10 Good

Theron

Stayed 1 night in Feb 2024

10/10 Excellent

Praful

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had planned to visit Paris with my wife to celebrate our 25th Wedding Anniversary. I shortlisted Esprit St. Germain for the amazing location, the different rooms they had to offer and most importantly the honest and beautiful reviews. I must say that the Hotel and their amazing staff totally lived up to much more than I expected. They did provide and pampered us for the Special day, helped us select and book an excellent restaurant for the anniv dinner. My wife and me enjoyed every bit of our stay in the hotel. I strongly recommend this hotel for anyone; be it traveling alone or with a partner/spouse. Amazing hotel, services and staff.
Stayed 3 nights in Jan 2024
Response from François Souman - Hotel Manager on Jan 19, 2024
Dear Sir,Thank you so much for your kind words and for choosing Esprit St. Germain to celebrate such a special occasion as your 25th Wedding Anniversary. We are thrilled to read that our location, diverse room offerings, and positive reviews drew you in, and we're even more delighted to know that your experience exceeded your expectations.It warms our hearts to know that we could contribute to making your anniversary celebration memorable. We're pleased that our staff could assist you in selecting and booking an excellent restaurant for this special event. Creating memorable moments for our guests is always our top priority, and we're glad to hear that you and your wife enjoyed every aspect of your stay with us.Your recommendation means the world to us, and we truly appreciate your kind words about our hotel, services, and staff. Whether you're traveling alone or with a partner/spouse, it's our goal to provide an amazing experience for every guest.We hope to have the pleasure of welcoming you back to Esprit St. Germain, your Parisian Home, in the future. Once again, thank you for choosing us for such a special celebration.Warm regards,

10/10 Excellent

James

Stayed 3 nights in Dec 2023
Response from François Souman - Hotel Manager on Jan 19, 2024
Dear Sir,Thank you for taking the time to give us this beautiful rating.We hope to have the pleasure to welcome you soon again in your "Parisian Home".Kind regards,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from François Souman - Hotel Manager on Jan 19, 2024
Dear Madam,Thank you for taking the time to give us this wonderful rating.We hope to have the pleasure to welcome you soon again in your "Parisian Home".Warm regards,

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

shaunalia

Traveled with family
Disliked: Property conditions & facilities
Cramped rooms not representative of what is shown on website. Nice common area but rooms are like closets.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Yves

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this property and it was a fantastic place to stay, staff were very friendly and welcoming, centrally located and many options for eating that are walkable distance, and more. Definitely will stay there once again once I return to the City of Lights
Response from François Souman - Hotel Manager on Sep 22, 2023
Dear valued guest,Thank you so much for taking the time to share your wonderful feedback about your recent stay at our property! We're thrilled to read that you had such a fantastic experience.It's great to know that our friendly and welcoming staff made your stay even more enjoyable. We take pride in our central location, which allows our guests to easily explore the city and access a variety of dining options within walking distance.We can't wait to welcome you back to the City of Lights, in your Parisian Home, and have the pleasure of hosting you once again. Warm regards,

10/10 Excellent

Lezlie

Stayed 3 nights in Sep 2023
Response from François Souman - Hotel Manager on Sep 15, 2023
Dear Madam,Thank you very much for taking the time to give us this high rate.We are pleased to read that we contributed to a memorable stay in Pris and hoe to have the pleasure to wlecome you soon again in your new "Parisian Home".Kind regards,

8/10 Good

Gary

Stayed 4 nights in Aug 2023

6/10 Okay

Ernest

Traveled with family
Liked: Staff & service
Lovely service but not 5 star
Somewhat disappointing. The service was lovely but the rooms were old and not 5 star. Beds were hard, no pillow top mattress …2 twins pushed together. No down comforter. Bathroom small old and flooded. Not a luxury experience.
Stayed 3 nights in Aug 2023
Response from François Souman Hotel Manager on Sep 15, 2023
Dear Sir,Thank you for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations during your recent stay with us.We appreciate your compliments regarding our service, and it's disappointing to hear that the room accommodations did not meet the standard you were expecting. Your comments about the beds, lack of a pillow-top mattress, and the bathroom conditions have been duly noted, and we will certainly use your feedback to make improvements where necessary.Our aim is to provide a luxurious and comfortable experience for all our guests, and we regret that we fell short in your case. Please know that we take your feedback seriously and will be reviewing our room facilities and amenities to ensure a more pleasant experience for our future guests.We hope you will consider giving us another opportunity to serve you in the future, where we can showcase the improvements we have made based on your valuable input. Should you decide to return, please do not hesitate to contact our reservations team, and we will do our utmost to ensure a much more satisfying stay and suggest a room type with a bathroom adapted to your needs..Once again, we appreciate your feedback and your patronage. If you have any further comments or concerns, please feel free to reach out to us directly.Warm regards,

10/10 Excellent

Joan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will. Stay here again. I have never stayed at a more accommodating hotel in every way
Stayed 1 night in May 2023
Response from François Souman - Hotel Manager on May 30, 2023
Dear Madam,Thank you for sharing your experience at Esprit Saint Germain. We are very pleased to read that we contributed to a memorable stay in Paris and hope to have the pleasure to welcome you soon again in your new "Parisian Home".Kind regards from a sunny Paris,

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Location is fantastic. Very accommodating staff. A pleasure from start to finish.
Stayed 5 nights in May 2023
Response from François Souman - Hotel Manager on May 16, 2023
Dear Madam, Dear Sir,Thank you for taking the time to share your impressions following your stay at Esprit Saint Germain.We are very pleased to read that we contributed to a memorable stay in Paris and look forward to welcome you soon again in your new "Prisian Home".Warm regards,

8/10 Good

Truc, San Diego

Liked: Cleanliness, staff & service, amenities
I picked this 5-star hotel for its location. And on that front, it did not disappoint. I know Paris well and I knew this would be a prime location and indeed, it was. Since it’s a 5-star, I thought everything else would be up to par, but that is not the case. The service is first class. The fact that all the little things were included, like bottled water, afternoon drinks, etc. was truly well appreciated. A 5-star shouldn’t nickel-and-dime it’s guests. The assistance from the front desk was also superb. They pulled strings to get me restaurant reservations I couldn’t get online. The common area where guests could relax and have something to drink is superb. On the day I checked out, it was super early and they made sure I was well taken care of. So all of that is 5-star. BUT the room itself is sadly NOT 5-star. It’s tiny and more annoyingly, the bathroom is so small, it’s borderline unusable. After each shower, the floor was all wet even though I was careful not to run the water too hard. Then the sink counter is so tiny I had to remove all of their stuff to accommodate a few of my things. Even then I had to keep some of them in the room. Moreover, one could tell that the counter and the tiny cabinet above are not in their best condition. For a 5-star, this is really not forgivable. I could consider reserving a larger room next time, but given the price, shouldn’t I just go to one of those well known 5-star palaces in Paris?
Stayed 4 nights in Apr 2023
Response from François Souman - Hotel Manager on May 16, 2023
Dear Sir,Thank you so much for taking the time to share your detailed description of your pros and cons concerning the property. We thank you for your constructive comment as we place great value on our guests’ feedback and will take into account your feedback.As you know, the property is located in a 18th century building, in the heart of Paris, where space is scarce compared to more recent districts. We tried to build a most comfortable space for each room as well as different rooms, suite and apartment categories in order to give our guests as many choices as possible. Some bathrooms have a walk-in shower and some others a bathtub. If you were staying in a room with a bathtub, you might have been more comfortable in a room with a walk-in shower. As for the larger rooms, please know that we do have some larger rooms like the Executive room that could have met your expectations without being in a Suite or an apartment. If you do come back to Paris and would like to stay again with us, please do not hesitate to contact me directly so that I can recommend the appropriate room type according to your needs.Keeping our valued guests satisfied being our priority, we feel very sorry to read your evaluation. This reinforces our willingness to improve our services and product, as we always try to do.Kind regards,François Souman Hotel Manager

10/10 Excellent

Jennifer, Natchitoches

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with outstanding staff!
Stayed 4 nights in Mar 2023
Response from François Souman - Hotel Manager on May 16, 2023
Dear Madam,Thank you for taking the time to share your comment. We are really pleased to have contributed to a memorable stay in Paris and will look forward to the pleasure of welcoming you soon again on property.Kind regards,

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again
Stayed 4 nights in Feb 2023

10/10 Excellent

many

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
amazing
Stayed 2 nights in Nov 2022
Response from Esprit Saint Germain on Nov 18, 2022
Dear Mr.Shaked, Thank you for taking the time to rate your esperience at Esprit Saint Germain. We are glat to learn that you enjoyed your stay and look forward to welcoming you back in the future. Best regardsCristina

10/10 Excellent

brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2022
Response from Esprit Saint Germain on Nov 18, 2022
Dear Mr.Andre, Thank you for taking the time to rate your esperience at Esprit Saint Germain. We are glat to learn that you enjoyed your stay and look forward to welcoming you back in the future. Best regardsCristina

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were small but fantastic. Location is good. Staff was phenomenal !!!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Laura

Stayed 1 night in Jul 2022

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, excellent service, excellent amenities. I love this place!
Stayed 1 night in Jun 2022
Response from François Souman - Hotel Manager on Jul 2, 2022
Dear Sir, Thank you for taking the time to share your experience at Esprit Saint Germain. We are always very pleased to read that we contributed to an agreeable stay in Paris and look forward to the pleasure of welcoming you soon again in your "Parisian Home". Warm regards from a sunny Paris

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff! Bedrooms were spacious but mattress were divided - whole in the middle / two twin beds together... .not comfortable at all...
Stayed 4 nights in Jun 2022
Response from François Souman - Hotel Manager on Jun 23, 2022
Dear Sir, Thank you for taking the time to share your experience at Esprit Saint Germain. We are pleased to read you were all in all satisfied with your stay. Thank you for your constructive comment concerning the bedding. We will look into that matter closely. We hope to have the pleasure to welcome you soon again on property. Best regards,

4/10 Poor

Tunç

Stayed 3 nights in May 2022

10/10 Excellent

Margaret L

Stayed 3 nights in Apr 2022

10/10 Excellent

Adin C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and the staff were exceptionally helpful.
Stayed 2 nights in Nov 2021

10/10 Excellent

jean-christophe

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Gréât location and facilities, super nice staff. Perfect really
Stayed 2 nights in Nov 2021

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique hotel with a cozy lobby and excellent location. Our biggest issue was the room size. For the price, we expected a little more room, like a few previous Paris hotels but everything else was nice. If you don’t require much space and want location it’s great. If you want extra room, this isn’t your hotel.
Stayed 2 nights in Nov 2021

10/10 Excellent

Stephen

Stayed 2 nights in Nov 2021

10/10 Excellent

Francois

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room called prestige was great with a small balcony with a view on saint sulpice . I recommand this specific room at the 5 th floor very quiet. Gym and spa are great and i really liked the complimentary wine and champagne. Great place to stay in the heart of saint germain
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place on the left bank
The hotel concierge was especially helpful. The bar and lounge were so welcoming. Will go back again.
Stayed 4 nights in Oct 2021
Response from François Souman on Oct 14, 2021
Dear Madame, Sir, Thank you very much for taking the time to share your impression with the Expedia community. We will all look forward to the pleasure of welcoming you again on property. Best regards, François Souman Hotel Manager

8/10 Good

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Paris
Lovely hotel, no complaints
Stayed 1 night in Sep 2021
Response from Cristina on Sep 22, 2021
Dear Mr. John, Thank you for taking the time to share with us your experience at the hotel. We are very glad to learn that you enjoyed your stay with us. Looking forward to welcoming you again in the future, Regards Cristina

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Very clean hotel with friendly staff. Nice touch with self service bar in the lobby along with the free mini fridge items in the room. Decent size room for Paris. Only complaint is that my toilet is separate from the shower and sink, meaning I had to walk from one end of the room to the other to wash my hands after going to the bathroom. Could be just the layout of that one room I got. Location is good
Stayed 1 night in Sep 2021
Response from Hotel Manager on Oct 14, 2021
Dear Guest, Thank you for taking the time to share your comment following your stay with us. We are very glad to know that the property met your expectations. As for the toilet, please know that Esprit Saint germain was built to receive our guests as if they were in a typical Parisian home where the toilets are always separated from the bathroom. But if this is an issue for you, please know that we also do have rooms with toilets inside the bathroom. Next time, please do not hesitate to request one of those. We will be looking forward to the pleasure of welcoming you again in your new Parisian Home. Best regards, François Souman

4/10 Poor

Joseph

Stayed 4 nights in Sep 2021

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute boutique hotel located in the heart of Paris
Morgan at the front desk was amazing! Such a cute boutique hotel. Location was great and would definitely stay here again :)
Stayed 4 nights in Aug 2021
Response from Cristina on Sep 22, 2021
Dear Mr. Justin, Thank you for taking the time to share with us your experience at the hotel. We are very glad to learn that you enjoyed your stay with us. Looking forward to welcoming you again in the future, Regards Cristina

10/10 Excellent

Jeremy Scot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service and the cool dining/refreshment area on the entry level.
Stayed 4 nights in Jul 2021
Response from Cristina on Sep 22, 2021
Dear Mr. John, Thank you for taking the time to share with us your experience at the hotel. We are very glad to learn that you enjoyed your stay with us. Looking forward to welcoming you again in the future, Regards Cristina

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent staff extremely helpful and friendly just a good experience and would go back when in Paris
Stayed 4 nights in Feb 2020
Response from François Souman - Hotel Manager on Feb 26, 2020
Thank you very much for taking the time to share your experience at Hotel Esprit Saint Germain. We are really pleased to read that your experience was an agreeable one and will look forward to the pleasure of welcoming you soon again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel,
Stayed 5 nights in Dec 2019
Response from François Souman on Jan 8, 2020
Thank you very much for this nice comment. We hope to have the pleasure of welcoming you soon again on property. Best regards,

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new favorite!
Was in two minds whether or not to write this review and share this hidden gem! From the minute we got there we had an amazing experience. Even though check in was in the afternoon, they got us into our room shortly after we got there in the morning (something we appreciated after an overnight flight. We had a suite as there were three of us, it was very spacious. There was a welcome bottle of champagne plus other goodies.Everything was finished to the highest standards and every need anticipated. For example, we didn’t finish the champagne, when we returned to the room a champagne stopper had been placed on the bottle and the ice renewed. There was fresh fruit every day and a small goody every night. The mini bar was free, and there were free alcoholic drinks in the lounge. There was also another lounge with 24 hour coffee and soft drinks. The staff are wonderful and nothing was too much trouble. The restaurants they recommended were not the usual tourist traps, but genuine local places. Because we stayed more than two nights, they lent us a mobile WiFi extender so we didn’t have to use our data (this was great, as we were traveling with a teen girl)! It’s also in a good location. Whilst everywhere around us was lively and loud, the road the hotel is on is quiet. All in all, I can’t think of anywhere else I’d stay when next in Paris
Stayed 3 nights in Nov 2019
Response from Hotel Manager on Nov 27, 2019
Dear Mrs. Sharon, On behalf of the entire team of Hotel Esprit Saint Germain, I would like to thank you for taking the time to share this review on Expedia. We are very pleased to read that you had a wonderful stay and that you enjoyed the area, the amenities and the service. We will all be looking forward to the pleasure of welcoming you back in your new Parisian Home soon. Best regards, François Souman

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the flowers and fruit in the room and the lounges! Excellent service and great location ☺️
Stayed 2 nights in Oct 2019
Response from François Souman on Oct 21, 2019
thank you very much for your nice words, we will share it with our team. We hope to see you again soon. Best regards,

8/10 Good

Verified traveler

Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lounge and the help yourself bar. Great after a long day of exploring.
Stayed 4 nights in Apr 2019
Response from François Souman - Hotel Manager on May 7, 2019
Dear Sir or Madam, Thank you for taking the time to write this comment. We are very pleased to read that you enjoyed your stay and the amenities offered by the property. We look forward to the pleasure of welcoming you back on property. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spacious top floor hotel style apartment in fantastic neighbourhood
Stayed 5 nights in Apr 2019
Response from Mr Souman - Hotel Manager on Apr 30, 2019
Thank you for sharing with Expedia community this nice comment on the property. Hoping to welcome you again on property. Best regards,

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, very clean! Lobby area was stunning! Safe facility!
Stayed 1 night in Mar 2019
Response from Alexandra Remy on Apr 9, 2019
thank you very much for your comment. we hope to welcome you again soon. Best regards,

10/10 Excellent

Verified traveler

Stayed 3 nights in Mar 2019
Response from Mr Souman - Hotel Manager on Apr 30, 2019
Thank you.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful top floor room with a terrace over looking the church down the road - Sulprice....great neighbourhood....could definitely go back
Stayed 3 nights in Mar 2019
Response from Alexandra Remy on Apr 9, 2019
Thank you very much for your nice words. Looking forward to welcoming you soon. Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Mr Souman- Hotel Manager on Apr 30, 2019
Thank you very much.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Open bar in lobby daily huge plus & hot chocolate at tea time. Fire place is a nice touch in cold months.
Stayed 3 nights in Dec 2018
Response from F. Souman on Dec 25, 2018
Thank you for taking the time to post this review. We hope to have the pleasure to welcome you again soon on property. Best Regards, F. Souman Hotel Manager