Ratings based on 1,044 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom wuppertal

Renovierungsbedürftig

Posted Apr 6, 2015
Die Lage war gut und zentral. Das Eingangsportal und die Lobby sahen sehr einladend aus. Leider war das Zimmer relativ klein. Das Badezimmer empfand mein Mann als Zumutung, weil wir einen anderen Standard erwartet haben. Es war alles ziemlich veraltet.
Comment from Hotel Management
Apr 11, 2015 by Valentin, Hotel Management
Dear Guest, I would like to thank you for your comment received on the Expedia website. I hope you enjoyed your stay at Hilton Paris Opera. I am really sorry to hear that the room allocated to your stay did not meet your needs. I am pleased to inform you we have a wide variety of rooms and suites available, and I would be happy to help you pick the perfect room for a future stay. As you have probably noticed, Hilton Paris Opera is currently under a full renovation process. At the moment we have 1st, 2nd and 3th floor which are brand new renovated. 4th is currently closed and our 5th floor remain to be done. All of the renovations are planned to be finished at the end of summer 2015. I look forward to the pleasure of welcoming you again in a lovely renovated room for your next stay in the city of lights. Kind Regards, Valentin Foucault Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis, TN

Beautiful Paris Hotel

Posted Mar 28, 2015
Pros: Staff was wonderful. Room was beautiful. Excellent stay.
Cons: The hotel will only get better as the street construction is completed outside. The noise did not bother us at all on the 3rd floor.
Location: Great location is literally next door to subway station. We took direct trains to within 5 mins walk to The Louvre, Notre Dame, Allards and more.
Staff was wonderful, hotel was stunning. Concierge made reservations, gave directions, could not have been more helpful. Our first time in Paris, we speak no french. They made us feel really special.
Comment from Hotel Management
Apr 3, 2015 by Jaklin Crosby, Hotel Management
Dear Guest, Thank you very much for your kind comments about Hilton Paris Opera. We hope to welcome you back very soon. Best regards, Jaklin Crosby Duty Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Great location & great service

Posted Mar 21, 2015
This hotel is fantastic, beautiful rooms, friendly staff, great breakfast & right in the heart of Paris. Only downside is they're doing some renovation & digging up the street outside, so have to walk around that outdoors. Otherwise a lovely stay.
Comment from Hotel Management
Mar 23, 2015 by Jaklin Crosby, Hotel Management
Dear Guest, Thank you for taking the time to share your comments about your recent experience at Hilton Paris Opera. We are very pleased to see that you spend a wonderful time in the City Of Lights! We remain at your entire disposal. Best regards, Jaklin Crosby Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Short break in Paris

Posted Mar 11, 2015
My wife and I celebrated her birthday spending three nights at the opulent Hilton Opera hotel. The stay was wonderful. Our recently refurbished room had all we could wish for and our only criticism would be that space was a bit tight. The staff were very helpful and courteous. There was only one slight misunderstanding on our last morning when we were awoken early with an unsolicited call advising that there was a taxi awaiting. We had asked for a call but not quite so early! I would not hesitate to recommend the hotel as it was a perfect location for al, the marvellous sights that the city has to offer
Comment from Hotel Management
Mar 13, 2015 by Bo, Hotel Management
Dear Guest, How pleased I am to read those kind words regarding your recent stay with us. It was a pleasure having you here. It is true that Paris is the perfect location to celebrate this special occasion. Our duty is to make each stay is an unforgettable one. I am looking forward to welcome you back with us. Kind regards. Bo Beyls. Guest Relations Department
2 out of 5
by A verified travelerfrom La Rochelle

Hôtel très bien situé devant la gare St Lazare

Posted Feb 20, 2015
Pros: Bel hôtel dans le quartier de l'opéra à coté de la gare St Lazare, à deux pas des grand magasins du boulevard Haussmann. La façade et le hall d'entrée
Hôtel en rénovation au moment de mon passage avec bruit et poussière en prime. Ma chambre n'avait rien à voir avec les photos du site. Chambre au mobilier vétuste et carrelage de salle de bain cassé, robinetterie difficile à régler. Confort malgré tout correct. Petit déjeuner niveau deux étoiles, Oeufs brouillés desséché, bacon cartonné, viennoiserie à peine cuite, pas de service ni pour s'installer ni pour desservir pendant le repas. Machine à café industrielle en libre service. Le tout pour 29€. Rien à voir avec mes autres expérience de 4 étoiles. Malgré cela un hall d'entrée magnifique incluant un café très sympa. Super pour prendre l’apéritif. c'est ici qu'il faut prendre le petit déjeuner.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nottingham

Be lovely when it is finished!

Posted Feb 2, 2015
Pros: Reception, staff and location.
Cons: Judge it once it's finished.
Location: Good location for all the major attractions and very close to the Metro.
The hotel is undergoing renovation so is very noisy during the day. The reception / staff were very impressive and the room was comfortable if very hot on arrival. Great location for sightseeing and would also be useful for business if neccesary.
2 out of 5
by A verified travelerfrom Milano

Un freddo glaciale

Posted Jan 5, 2015
Pros: La posizione e la gentilezza di Vincent, il concierge molto esperto.
Cons: Il riscaldamento dell'intero hotel in tutte le sue stanze.
Location: La zone è una delle più centrali e belle di Parigi con la chiesa della Madeleine, la piazza Concorde e gli Champs Elysee
A Parigi dal 30 dicembre 2014 al 3 gennaio 2015 presso l'hotel Concorde Opera Paris,108 rue Saint Lazare: quando siamo arrivati in albergo - ancora visibilmente in fase di ristrutturazione - abbiamo notato nella hall con bar e salottini, la presenza di stufe elettriche e di ospiti abbondantemente incappottati. Faceva decisamente freddo. Abbiamo chiesto spiegazioni e ci hanno detto dalla reception che c'era stato un guasto all'impianto di riscaldamento. Il tutto in corso di riparazione: il problema sarebbe stato risolto nel giro di una decina di minuti. In camera si faceva a botte con i pinguini. Ci hanno fornito una stufa elettrica dimostratasi insufficiente e poi, su nostra ulteriore sollecitazione, una seconda. Abbiamo cercato di sopravvivere in attesa che ripartisse l'impianto di riscaldamento deficitario anche nei corridoi. In tutti e quattro i giorni la situazione è rimasta invariata. Gelido a dir poco il bagno con spifferi siberiani che provenivano da enorme porta finestra. Scorretto il comportamento dell'hotel che non ha avvertito per tempo i clienti - abbiamo rischiato di ammalarci - nè si è scusato, anzi ha mentito perchè non sembrava vi fossero guasti ma una situazione pregressa.... infatti si erano già muniti di stufe. Per un albergo di questo livello, catena Hilton, non è ammissibile.
Comment from Hotel Management
Jan 19, 2015 by Rocio, Hotel Management
Gentile Ospite, La ringraziamo per il tempo dedicato a postare la rencensione su Tripadvisor. Ho letto I suoi commenti con interesse e mi spiace che il nostro Hotel abbia deluso le Sue aspettative. La prego di accettare le mie sincere scuse per essersi dovuto imbattere nell'incidente riguardante il riscaldamento durante il suo soggiorno all'Hotel. Il nostro servizio tecnico è al lavoro ogni giorno al fine di contrastare e risolvere tale problema. Dal 1 Marzo 2014 il nostro hotel è entrato a far parte del gruppo Hilton e a partire dallo scorso Aprile sono iniziati i lavori riguardanti il grande progetto di ristrutturazione della nostra struttura, e quale prevede il rilancio sul mercato l'Hotel Hilton Paris Opera grado di rispecchiare gli standard Hilton. La prego di accettare una volta le nostre scuse. Spero di avere il piacere di accoglierla prossimamente nel nostro nuovo Hotel Hilton Opera, in modo da poterle mostrare che la sua scorsa esperienza non è che un'eccezione, e non la regola. Resto à sua completa disposizione per discutere dell'accaduto. Cordialemente,
1 out of 5
by A verified traveler

とても4つ星とは思えないほどの、レベルの低い接客です。

Posted Dec 22, 2014
Pros: サン・ラザール駅から近いということだけ。
Cons: 部屋の老朽化は仕方ないとしても、接客態度を考えたら? あからさまな人種差別はいかがかと思います。日本人も多く利用しているんでしょ?
Location: サンラザール駅は電車が複数路線ある駅で、またシャルルドゴール空港から出ているロワシーバスのバス停からも歩ける距離にあるので、便利です。
2回、合計6泊利用しましたが、最悪です。あまりにこのホテルでイヤな思いをしたので、口コミすら書きたいと思わなかったけれど、今後利用する方のために書いています。 1、このホテルの接客は相当ひどいです。人種差別あり?! 2、ドライヤー完備ではありません。 3、同じグレードの部屋でも、部屋によって質が違います。 4、いいところはサンラザール駅に近いことだけです。コスパは悪いと思います。この駅近辺なら、もっと安くてよいホテルはあります。 以下詳細・・・1回目は1泊ダブルルーム2室を利用。うち1室が×。喫煙(禁煙で予約したにもかかわらず)で部屋はたてつけが悪いのか非常に寒く、しかもドライヤーが備え付けてありませんでした。セイフティーBOXもありません。もう1つの部屋と比べると狭かったです。同じ金額でどうしてこんなに部屋の質が違うのか。 この日は、深夜のチェックインで、翌朝5時過ぎにチェックアウトでしたので、我慢しました。 2回目の宿泊は5泊ダブルルーム2室を利用。事前に予約しており、チェックインも15時だったが、「1部屋、用意ができていない、10分待て」とのこと。あげく、チェックイン時にドライヤーがある部屋と指定したにもかかわらず、1室ドライヤーがない。貸出用ドライヤーを貸してくれ→「お持ちします。」→15分待っても来ないので、直接フロントに行き、お願いすると→「探します」→「ありませんでした。」→ドライヤーあるってチェックイン時に言いましたよね?と言うと→コンシェルジュに言ってくれ。→コンシェルジュで貸出用ドライヤーを貸してくれ、と伝えると→「探します」→「ありませんでした」→お宅のホテル、ドライヤー完備となってますけど。15時の時点で貸出ドライヤー1つもないのはおかしいでしょ!?ちゃんと探して!と伝えると→「ありました。」→さっき「ない」と言ったのに、どういうことです?と伝えると→コンシェルジュ2人いたけれど、2人ともキレて早口英語で何言っているのかさっぱりわからず。→ゆっくりしゃべれ!というと、→1人のコンシェルジュは「あー、すいませんね!!」と怒り口調の謝り方。黄色人種差別なのか、はじめの対応が適当で、こちらが食い下がらずにいれば、向こうはキレる。これが4つ星ホテルの対応ですかぁ?ビジネスで利用している方もいるようですけど、間違いがおこるといけないので、オススメできません。 フロント・コンシェルジュ、どちらも仕事の出来が悪すぎる。プライド持って仕事しているようにはとても思えません。 また、2回目の部屋はドライヤーだけでなく、1室は洗面台が2つありバスルームが広い部屋、もう1室は洗面台が1つでバスルームが狭く、バスタブも小さい。5泊の滞在なので、悪い方の部屋は快適とはいえませんでした。同じグレードのはずなのに・・・。部屋によってあたり・はずれがあります。同じ仕様ではないし、設備も異なります。
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NRW

Okay aber nicht überzeugend!

Posted Dec 18, 2014
Das Hotel hat ein schönes Entreee und liegt sehr zentral, dafür gibt es ein großes Plus. Leider sind die Zimmer aber sehr klein und der Empfang nicht überzeugend. Das Hotel profitiert von Lage und Eingangshalle. Die allgemeinen Räume haben eine tolle Atmosphäre aber das Preisleistungsverhältnis stimmt nur, wenn das Zimmer als Angebot gebucht werden kann.
Comment from Hotel Management
Jan 9, 2015 by Rocio, Hotel Management
Dear Guest, I would like to thank you for leaving a comment on Expedia. I am pleased to hear that you had a lovely stay in Paris. At the moment the hotel is undergoing a full renovation and is expecting to be finished at the end of summer 2015! We hope to welcome you again and to discover our brand new renovated rooms. Kind regards Bo Beyls Guest Relations Department
2 out of 5
by A verified travelerfrom Leverkusen

Renovierungsarbeiten sin sehr störend

Posted Dec 18, 2014
Zimmer war recht heruntergekommen, Tapete löste sich von der Wand
Comment from Hotel Management
Dec 20, 2014 by Rocio, Hotel Management
Dear Guest, thank you so much for the feedback you left us. It is really helpful in the progress of rising up our service's quality. I would like to ^present you our sincerest apologise for not having met your expectations. As you probably know, we are undergoing a full renovation scheme until next Summer. We will then be able to offer our guest refresh and design Parisian rooms. Hope to welcome you back in the new Hilton Paris Opera. Very best regards