Ratings based on 1,093 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bellingham, MA

A beautiful stay in Paris

Posted May 17, 2015
Pros: It is centrally located and next to the St. Lazare Metro stop. Easy to get around the city. Great shopping and dinning near by. Close to the Louvre.
Cons: Chilled water in the Executive Lounge and personal size water bottles too.
Location: This hotel is close to the Opera Granier as well as Printemps and Gallerie Lafayette, both of which have roof top dinning and views of the city.
My partner and I stayed at the Hilton Paris Opera from May 6 through May 12. Prior to our arrival, I reached out to the Guest Relations Manager to ask for assistance in booking restaurant reservations which typically need to be made a month in advance and requested an early check-in among other things. He went out of his way to ensure the Concierge staff booked our reservations as well as had a room available for early check-in which was a blessing after along Trans-Atlantic flight. The Assistant Concierge was in constant communication with me after each reservation was booked and also suggested some attractions to visit as this was not our first visit to Paris. Upon arrival, we were greeted very warmly by the front desk staff and she took care of our check-in promptly and efficiently. She also walked us to the Executive Lounge, which is available to HHonors members, to show us where it was located. A very nice personal touch. The Bellmen were always happy to get us a taxi and also provide any clarification of a question I may have had. Although the hotel is still under renovation, I never noticed it, until I was outside. This is a beautiful hotel that is being revitalized into the Hilton look and feel without losing the charm. I have stayed in many Hilton and Conrad’s and I have to say, I was completely impressed, treated with the utmost respect and would be honoured to return.
Comment from Hotel Management
May 20, 2015 by Jaklin Crosby, Hotel Management
Dear Guest, Thank you very much for your great feedback following your recent stay @ Hilton Paris Opera. It was a pleasure having you with us in the City of Lights and I hope to welcome you back very soon. My best regards, Jaklin Crosby Duty Manager
2 out of 5
by A verified travelerfrom wuppertal

Renovierungsbedürftig

Posted Apr 6, 2015
Die Lage war gut und zentral. Das Eingangsportal und die Lobby sahen sehr einladend aus. Leider war das Zimmer relativ klein. Das Badezimmer empfand mein Mann als Zumutung, weil wir einen anderen Standard erwartet haben. Es war alles ziemlich veraltet.
Comment from Hotel Management
Apr 11, 2015 by Valentin, Hotel Management
Dear Guest, I would like to thank you for your comment received on the Expedia website. I hope you enjoyed your stay at Hilton Paris Opera. I am really sorry to hear that the room allocated to your stay did not meet your needs. I am pleased to inform you we have a wide variety of rooms and suites available, and I would be happy to help you pick the perfect room for a future stay. As you have probably noticed, Hilton Paris Opera is currently under a full renovation process. At the moment we have 1st, 2nd and 3th floor which are brand new renovated. 4th is currently closed and our 5th floor remain to be done. All of the renovations are planned to be finished at the end of summer 2015. I look forward to the pleasure of welcoming you again in a lovely renovated room for your next stay in the city of lights. Kind Regards, Valentin Foucault Guest Relations Department
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis, TN

Beautiful Paris Hotel

Posted Mar 28, 2015
Pros: Staff was wonderful. Room was beautiful. Excellent stay.
Cons: The hotel will only get better as the street construction is completed outside. The noise did not bother us at all on the 3rd floor.
Location: Great location is literally next door to subway station. We took direct trains to within 5 mins walk to The Louvre, Notre Dame, Allards and more.
Staff was wonderful, hotel was stunning. Concierge made reservations, gave directions, could not have been more helpful. Our first time in Paris, we speak no french. They made us feel really special.
Comment from Hotel Management
Apr 3, 2015 by Jaklin Crosby, Hotel Management
Dear Guest, Thank you very much for your kind comments about Hilton Paris Opera. We hope to welcome you back very soon. Best regards, Jaklin Crosby Duty Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Great location & great service

Posted Mar 21, 2015
This hotel is fantastic, beautiful rooms, friendly staff, great breakfast & right in the heart of Paris. Only downside is they're doing some renovation & digging up the street outside, so have to walk around that outdoors. Otherwise a lovely stay.
Comment from Hotel Management
Mar 23, 2015 by Jaklin Crosby, Hotel Management
Dear Guest, Thank you for taking the time to share your comments about your recent experience at Hilton Paris Opera. We are very pleased to see that you spend a wonderful time in the City Of Lights! We remain at your entire disposal. Best regards, Jaklin Crosby Duty Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Short break in Paris

Posted Mar 11, 2015
My wife and I celebrated her birthday spending three nights at the opulent Hilton Opera hotel. The stay was wonderful. Our recently refurbished room had all we could wish for and our only criticism would be that space was a bit tight. The staff were very helpful and courteous. There was only one slight misunderstanding on our last morning when we were awoken early with an unsolicited call advising that there was a taxi awaiting. We had asked for a call but not quite so early! I would not hesitate to recommend the hotel as it was a perfect location for al, the marvellous sights that the city has to offer
Comment from Hotel Management
Mar 13, 2015 by Bo, Hotel Management
Dear Guest, How pleased I am to read those kind words regarding your recent stay with us. It was a pleasure having you here. It is true that Paris is the perfect location to celebrate this special occasion. Our duty is to make each stay is an unforgettable one. I am looking forward to welcome you back with us. Kind regards. Bo Beyls. Guest Relations Department
5 out of 5
Recommended
for Families
by Sherifrom California, USA

Hotel full of Ninjas and Wizards...

Posted Feb 20, 2015 on Hotels.com
Don't be too shy about jumping right into a reservation for a room here. It's true the hotel is undergoing renovations, but our family was never inconvenienced by noises or equipment or construction personnel. I think it's a hotel full of wizards and ninjas because I'm not sure how construction could successfully be hidden from sight and sound. Beyond the 3rd floor, up the beautiful staircase, we observed a large sheet up over the staircase and heard some hammers in the middle of the day, but that is the extent of it. Breakfast was fabulous and so convenient. Cheese and fruits and vegetables and delicious coffee...what more could you ask for? Oh, pastries? They had those, too. Every single employee we had contact with at the hotel was so professional yet warm and always very helpful. They always seemed to be one step ahead of us on our needs (delivering the rollaway bed, bringing our luggage to the room, maid service, room service delivery, etc.). The concierge and reception staff are multilingual which was helpful (I know a bit of French, but getting directions to a site...priceless). After very long days of walking and sightseeing, we were so thankful to come back to an extremely clean room (complete with heated marble floors in the bathroom, thank you very much). When we return to Paris, we will absolutely stay here again.
Comment from Hotel Management
Apr 25, 2015 by Rocio, Hotel Management
Dear Guest, Thank you so much for your nice feedback after your recent visit @ Hilton Paris Opera. It was a pleasure having you with us. We hope to welcome you back soon ! Morgan Mondoloni Duty Manager
1 out of 5
Recommended
for Business Travelers
by michaelfrom London

Under Construction

Posted Feb 20, 2015 on Hotels.com
no one told us that the hotel is going through construction phase and there are scaffolding all around and the builders can look into your room plus construction noise early in the morning
Comment from Hotel Management
May 2, 2015 by Rocio, Hotel Management
Dear Guest, Thank you vey much for taking the time to leave us a feedback. I am terribly sorry to hear our renovation works impacted your stay. However, I am thrilled to announce you they are alsmost complete, and I hope you will allow us a second opportunity. Best regards, Morgan Duty Manager
2 out of 5
by A verified travelerfrom La Rochelle

Hôtel très bien situé devant la gare St Lazare

Posted Feb 20, 2015
Pros: Bel hôtel dans le quartier de l'opéra à coté de la gare St Lazare, à deux pas des grand magasins du boulevard Haussmann. La façade et le hall d'entrée
Hôtel en rénovation au moment de mon passage avec bruit et poussière en prime. Ma chambre n'avait rien à voir avec les photos du site. Chambre au mobilier vétuste et carrelage de salle de bain cassé, robinetterie difficile à régler. Confort malgré tout correct. Petit déjeuner niveau deux étoiles, Oeufs brouillés desséché, bacon cartonné, viennoiserie à peine cuite, pas de service ni pour s'installer ni pour desservir pendant le repas. Machine à café industrielle en libre service. Le tout pour 29€. Rien à voir avec mes autres expérience de 4 étoiles. Malgré cela un hall d'entrée magnifique incluant un café très sympa. Super pour prendre l’apéritif. c'est ici qu'il faut prendre le petit déjeuner.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nottingham

Be lovely when it is finished!

Posted Feb 2, 2015
Pros: Reception, staff and location.
Cons: Judge it once it's finished.
Location: Good location for all the major attractions and very close to the Metro.
The hotel is undergoing renovation so is very noisy during the day. The reception / staff were very impressive and the room was comfortable if very hot on arrival. Great location for sightseeing and would also be useful for business if neccesary.
3 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Jan 25, 2015 on Hotels.com