Ratings based on 911 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel pity about the breakfast

Posted Jun 29, 2015
Was OK for what we wanted but was disappointed with the breakfast and the canteen effect there
5 out of 5
Recommended
for Everyone
by A verified traveler from españa

Muy bien todo, sin duda,un buen hotel.

Posted Jun 23, 2015
Estuvimos en el salon de le bourget y desde luego una muy buena ubicacion para el evento y la zona tiene muy buen ambiente sobre todp para la juventud...viva la alegria.
4 out of 5
Recommended
for Everyone
by A verified traveler

Super Hotel für Städeturlaub!

Posted Jun 15, 2015
Pros: Lage
Hotel hat uns sehr gut gefallen - Preis/Leistung aus unserer Sicht top! serh schön ist die Lage des Hotels direkt am Kanal - bietet sich an ab und zu dort zu sitzen, etwas zu essen/ trinken...Leute beobachten (viele Einheimische spielen Boccia etc. dort).... U-Bahn in 3 min zu Fuss erreichbar...man muss aber zu den meisten Sehenswürdigkeiten umseteigen...Frühstück war für den Preis auch sehr ansprechend! Sauber!
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy access in a nice quiet area

Posted Jun 13, 2015
Cons: Very noisy in the lobby with conventions going on for 2 days. Should be kept separate as it was hard to get around all the people.
When we went to check in, the room that I had booked thru expedia 6 months before my trip, the staff at the front desk told us it was not available. We were on our honey moon and read the description on expedia that it was a room with a large bed and with a view (not a balcony). They tried to give us a inner room with twin beds. I said no way as I paid the top dollar for the room (which was actually more than posted at the reception when we arrived) They were overbooked. The manager on duty ended up telling us that hey would upgrade us at no extra charge. When we got to the room this was actually the room in the picture we paid for in the first place. They blamed it on expedia. I said no way cause it is a US company and it was the hotel responsibility to confirm the ads. But we ended up getting what I paid for in the start with a little annoyance and wait. The staff however handled it great and friendly. Breakfast was ok. Coffee was perfect with lots of choice thru the machine. Kept running out of sausages thou. Little croissants were great too. About a block away from the subway station which was very convienient. Food is very different in Paris than what I was used to and the english translations on menus were very wrong at a couple of places. We ended up fining a pub attached to the back of the Holiday Inn Express mostly for the St Christophers Inn people (backpackers hotel) The pub served food that we were used too and was mostly english spoken there. Was pretty good.
Comment from Hotel Management
Jun 16, 2015 by Phferrand, Hotel Management
Dear Lisa, Thank you for taking the time to give us feedback after your last booking with us. Every comment left by our customers allows us to constantly improve and maintain quality service to all our customers. We wanted to present our apologies for the problems you encountered during your stay regarding the check-in and your room experience. We have reported the problem to the people in charge, and we will do our best to avoid this situation in the future. Thank you for your understanding and please again accept our apologies for the inconvenience, and we hope to seeing you soon in our establishment. Best regards, Philippe Ferrand Guest Relations Champion
4 out of 5
Recommended
for Families
by A verified traveler from RLP

Schönes Hotel in toller Lage mit gutem Service

Posted May 25, 2015
Pros: Die schöne Lage hat uns beeindruckt, wir haben uns jederzeit wohl gefühlt!
Cons: Vielleicht sollte die technische Ausstattung ab und zu geprüft werden. Die Lüftung im Bad hat leider nicht funktioniert, das war etwas unangenehm
Location: Das Hotel am noröstlichen Rand der Pariser Innenstadt liegt, wie alles in Paris, nahe einer Metrostation, man kann von dort alle Ziele erreichen!
Das Hotel macht einen super Gesamteindruck. Die Lage am Canal de la Vilette ist mit seiner Aussicht richtig toll. Wir haben das Auto in der Nähe in einem Parkhaus abgestellt (ist günstiger als das hoteleigene Parkhaus) und haben mit der Metro die Stadt erkundet. Abends haben wir am Canal in einem der wirklich schönen Bistros den Tag ausklingen lassen. Wir waren zu viert in einem Zimmer untergebracht. Das war zwar ein bisschen eng, hat aber zum Übernachten völlig ausgereicht. Einziges Manko waren ein fehlender Schrank zum Verstauen der Kleidung sowie die nicht funktionierende Lüftung im Bad. Daran haben wir uns aber nicht weiter gestört. Der Service war erstklassig, wir wurden freundlich und zuvorkommend behandelt, unsere Fragen zu Tipps und Sehenswürdigkeiten wurden teilweise sogar in Deutsch, ansonsten aber in gutem Englisch beanwortet. Das im Preis enthaltene Frühstücksbuffet war sehr reichhaltig und gut, für die Kinder war das immer ein kleines Tageshighlight.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Friendly staff, good location.

Posted Apr 20, 2015
Stayed at the holiday inn express during April 2015 for 2 nights. Various encounters with staff at the front desk who always helped and obliged to our needs. Nice location with the canal, and shops nearby. Several metro stops nearby to get around Paris and our choice of metro stop was Stalingrad which was the furtherest from the hotel but a very pleasent walk along the canal to get to and less stairs as we had a pushchair for our little one.
Comment from Hotel Management
Apr 22, 2015 by PhFERRAND, Hotel Management
Dear guest, Thank you for this pleasant review which give to your fellow travelers a real and good description of our hotel, and its area! We look forward to seeing you again. Kinb regards, Philippe FERRAND Guest Relations Champion
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
The staff was very friendly and accommodating; breakfast had a good assortment to select from; and the location was nice along the Seine Canal and not too far out from Paris main attractions.
Comment from Hotel Management
Apr 22, 2015 by PhFERRAND, Hotel Management
Dear guest, Many thanks for this nice review who give to your fellow travelers real and good appreciation of our hotel, and its area! We look forward to welcoming you again. Best regards, Philippe FERRAND Guest Relations Champion
3 out of 5
Recommended
for Everyone
by A verified traveler from manchester

City break but relaxing

Posted Apr 7, 2015
Pros: Location, east to get to and comfort
Cons: Breakfast room could be bigger.
Location: Science park, two metro stops, boat trips, plenty of good bars and restaurants
Nice welcome, rooms ready on arrival. Pleasant comfortable rooms. Breakfast a little hectic and some items that should have been available ran out quite early on two mornings. I would recommend staying on a high floor as there was considerable noise from the bar next door at 3.00 in the morning on two nights.
Comment from Hotel Management
Apr 9, 2015 by PhFERRAND, Hotel Management
ADear Traveler, Thank you for taking the time to give us feedback after your last booking with us. Every comment left by our customers allows us to constantly improve and maintain quality service to all our customers. We wanted to present our apologies for the problems you encountered during your stay regarding the noise out of the hotel. We have reported the problem to the people in charge, and we will do our best to avoid this situation in the future. Thank you for your understanding and please again accept our apologies for the inconvenience, and we hope to seeing you soon in our establishment. Sincerely, Philippe Ferrand Guest Relations Champion
3 out of 5
Recommended
for Couples
by nicolas from meise belgique

bien mais bruyant

Posted Apr 4, 2015 on Hotels
hôtel bien situé à proximité du canal de la villette et d'une station de métro -Service excellent - chambre spacieuse - petit déjeuner buffet correct- son gros point faible est le manque d'insonorisation des chambres par rapport au bruit extérieur de la rue mais surtout de la discothèque au-dessous de notre chambre pourtant située au 5ème étage (aucune possibilité de dormir de 22h à 3 heures du matin :-(
Comment from Hotel Management
Jun 13, 2015 by Philippe FERRAND, Hotel Management
Cher Nicolas, Merci d’avoir pris le temps de nous faire un retour suite à votre dernière réservation parmi nous. Chacune des remarques laissées par nos clients doit nous permettre de nous améliorer constamment et de maintenir un service de qualité à l’ensemble de notre clientèle. Nous tenions à vous présenter toutes nos excuses pour les problèmes que vous avez pu rencontrer lors de votre séjour, au niveau du volume sonore hors de l’hôtel. Nous avons bien reporté le problème auprès des personnes concernées, et nous faisons le maximum pour que cet évènement ne se reproduise plus. Merci de votre compréhension et nous vous prions à nouveau de bien vouloir accepter nos excuses pour la gêne occasionnée, et à très bientôt dans notre établissement. Très cordialement, Philippe FERRAND Guest Relations Champion
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2015
Pros: Die Lage direkt am Kanal war hervorragend. Dort lassen sich schöne Spaziergänge machen und Restaurantbesuche sind ein Fest direkt am Wasser.
Das Hotel selbst ist wirklich sehr ordentlich geführt und das Serviceteam ist sehr freundlich und für jegliche Fragen offen. Leider fanden wir unter unseren Betten (wir haben ein kleines Kind) Müll anderer Gäste (Papier, Luftballon, Krümel). So etwas sollte eigentlich nicht vorkommen. Sonst sehr zu empfehlen, wenn man nicht so pingelig ist und wegen eines Kindes unter dem Bett nach Autos fischen gehen muss.
Comment from Hotel Management
Apr 14, 2015 by PhFERRAND, Hotel Management
Dear traveler, Thank you for taking the time to write a comment concerning your last stay in our hotel. Receiving a positive feedback is always a pleasure for us, and it allows us to improve continually our work in order to satisfy our guests. We also would like to apologize for the inconvenience you had experienced in the room. The housekeeper manager make the necessary to really pay attention to these forgotten items find under the beds. Thank you again for sharing with us your experience and we all hope to see you again in our establishment. Kind regards, Philippe FERRAND Guest Relations Champion