Lobby sitting area

Reviews of Hotel Bac Saint Germain

3 out of 5
Hotel Bac Saint Germain
66 Rue Du Bac, Paris, Paris

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 230 reviews" "
Rating 8 - Good. 97 out of 230 reviews" "
Rating 6 - Okay. 41 out of 230 reviews" "
Rating 4 - Poor. 19 out of 230 reviews" "
Rating 2 - Terrible. 10 out of 230 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pictures on the hotel do not represent the reality.
Stayed 1 night in Feb 2020

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good staff and excelente location
and the bed is very comfortable, the shower is nos very comfortable to get in but is good and hot hot water
Stayed 4 nights in Dec 2019
Response from Reception on Jan 4, 2020
Dear guest, Thank you for sharing your experience. We are pleased to learn you enjoyed your stay and will be happy to welcome you again for your next trip to Paris! Kind regards, The front desk

6/10 Okay

Marsha

Disliked: Cleanliness
Great location
Our room wasnt very clean. The staff was excellent though. Great location for us.
Stayed 4 nights in Dec 2019
Response from The Front Desk on Jan 1, 2020
Dear Marsha, Thank you for taking the time to give your feedback. We put customer experience and satisfaction as our priority, which is why we are thrilled to hear that you were satisfied with our Team. You also mentioned some issues with your room, which we are sorry to hear about. I have personally addressed this with our housekeeping staff to ensure this won't happen again. We look forward to seeing you soon, Sincerely, The Front Desk

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
The location is great and in walking distance to the Louvre.
Stayed 4 nights in Nov 2019
Response from front desk on Nov 29, 2019
Dear guest, Thank you for your review. We are pleased to learn you had a pleasant stay and will be happy to welcome you again for your next trip to Paris. Kind regards, The team of the hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from reception on Nov 12, 2019
Dear guest, Thank you for leaving an evaluation. We will be happy to welcome you again for your next stay. Kind regards, The front desk

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient location
Visited Paris as an anniversary trip. The hotel is just steps from the metro. The room is small but adequate for us. Clean and we had a great view of the street below. We arrived before checkin and dropped our bags and left to explore. Arriving back a few hours later, they moved our bags into our rooms which was great! The staff at the desk were friendly and helpful. The following day they held our bags for a few hours until we had to leave for the airport. Would return there again!
Stayed 1 night in Sep 2019
Response from Reception on Oct 15, 2019
Dear Megan, Thank you for your review. It is a great pleasure to learn you enjoyed staying with us and we will be hapy to welcome you again for your next trip to Paris! Kind regards, The front desk

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
good location, good breakfast and friendly helpful staff. Room small but manageable but the bathroom was almost unusable.The door did not open fully because the toilet was behind it the shower was in a bath which you had to climb into through a ten inch gap between the hand basin and the wall
Stayed 3 nights in Oct 2019
Response from Reception on Oct 15, 2019
Dear guest, Thank you for taking the time to leave a comment. We do everything within our possibilities to provide the best conditions for your stay and it is a pleasure to learn you enjoyed the hotel’s central location and our breakfast on the 7th floor. We are sorry to see that you found the bathroom difficult to use, perhaps a different type of room would have been more suitable for your needs. We hope to be able to welcome you again for your next visit in order to improve your experience. Kind regards, The front desk

2/10 Terrible

Verified traveler

Stayed 3 nights in Sep 2019
Response from reception on Oct 10, 2019
Dear guest, We are sorry to learn your stay was not up to your expectations. Do not hgesitate to provide us with any necessary feedback. Kind regards, The front desk

4/10 Poor

Erika, United States

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel was very disappointing. The towels were old and had holes in them. The bathroom is very dangerous because the tub is extremely high (2 feet off the ground) compounding this problem is a glass enclosure that does not move so you sqeeze yourself through an awkward 3 foot space to get into a slippery bathtub without handrails. They advertise that there is a blow dryer in each room. This “blow dryer” is fixed to the wall in the bathroom from about the 1970s which barely blows any air. While we do like the area we would recommend you stay somewhere else. We don’t expect anything fancy but you can’t even charge your phone or any technology next to your bed it has to be across the room. This hotel is in a great location but needs updating to get with the times. Again, great location and hotel staff upfront in reception very pleasant to deal with. This hotel needs to be remodeled desperately.
Stayed 6 nights in Sep 2019
Response from Snega on Oct 9, 2019
Dear guest, We would like to thank you for taking your time and writing this review. We are truly sorry to hear about your experience at our hotel. We would like to reassure you that your review is very important to us. It is very unfortunate that you were served with defected towels, even though we make sure to renew them. Did you try to inform the Reception Desk about this issue? We are sincerely sorry to hear, that you found the bathroom in your room dangerous. It is true that parisian rooms are small due to French architecture, so it might be challenging for foreigners to get used to that. We would like to let you know, that your security is our main priority. Therefore, we will discuss with our team on how we could resolve this issue. Thank you again, for noticing the condition of a blow dryer. We will surely call the professional in order to fix them or install new ones, for a better comfort of our guests. We would like to let you know that the construction of the hotel was built several decades ago, when cellphones didn't exist. It is true that today, in our moderate society we use phones all the time and having a plug to charge next to bed is always a great idea. We' ve been focusing on making it possible for our future guests. On the other hand, we are extremely happy that you are satisfied with our Reception Team and the location of the hotel. Once again, we are truly sorry to hear about your issues during your stay at our hotel. We are looking forward to welcoming you again, and we reassure you that we took all your remarks into account. Best regards,

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019
Response from Reception on Oct 5, 2019
Dear guest, Thank you for leaving an evaluation. We will be happy to welcome you again for your next trip to Paris! Kind regards, The team of the hotel

8/10 Good

LJA, Victoria

Traveled with partner
Liked: Cleanliness, staff & service
Great location, and quiet. Simple rooms and clean. A little cramped. Great staff.
Stayed 4 nights in Sep 2019
Response from Reception on Oct 3, 2019
Dear guest, Thank you for leaving a review. We are happy to learn you enjoyed staying with us. For your next trip do not hesitate to consult our offers for our bigger rooms, it will be a pleasure to welcome you again for your next stay! Kind regards, The front desk

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
No fridge in the room!
Stayed 3 nights in Sep 2019
Response from front desk on Sep 27, 2019
Dear guest, We are sorry to learn your stay was not up to your expectations. Please note that, when booking, you can see in the room description that the rooms have no fridge/mini bar. However a fridge is available 24/7 for our guests. Do not hesitate to contact us for any further feedback. Kind regards, The front desk

10/10 Excellent

Matt, Broken Arrow, OK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very small hotel, somewhat bizarre as Americans on their first visit to Europe. The check in was on the second floor of a narrow staircase or via a small one person elevator. That being said, the staff was very nice and helpful, the rooms were clean and the beds were comfortable. The location was good, nice and centralized with relatively easy walking distances to major attractions. I would stay here again.
Stayed 4 nights in Sep 2019
Response from reception on Sep 19, 2019
Dear Matt, Thank you for leaving a review. We will be happy to welcome you again for your next trip to Paris! Kind regards, The front desk

10/10 Excellent

Leonardo, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Helpful. Courteous. The lady. SNEGA and the night duty. The gentleman name Juva. Did an excellent service
Stayed 3 nights in Aug 2019
Response from Reception on Sep 12, 2019
Dear Leonardo, Thank you for your feedback! It is a pleasure to learn you enjoyed staying with us and we will be happy to welcome you again for your next trip to Paris! Kind regards, The team of the hotel

6/10 Okay

imen

Business traveler
Stayed 4 nights in Aug 2019
Response from Front desk on Sep 11, 2019
Chère Imen, Nous vous remercions d'avoir laissé une note sur notre hôtel. Nous restons à votre disposition pour toute remarque supplémentaire. Cordialement, L'équipe de l'hôtel

6/10 Okay

Angela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stopped at hotel on 27/8/19.The staff are very friendly, the Hotel is very small but still comfortable. Disappointingly there are photos on website of a bar and a restaurant neither of these could be found!Evening meals are not served but photos show them. The rooms are admittedly small but clean and comfortable, there were only two plug sockets, which were the other side of the room to the mirror, so trying to straighten hair proved quite difficult. There is no shower screen so bathroom floor got really wet and slippy. Also it would have been really nice to have tea/coffee making facilities. The Hotel is in a great location, quite hard to find. We had an amazing time in Paris can’t wait to come back, but will definitely stop in an alternative hotel.
Stayed 2 nights in Aug 2019
Response from Reception on Sep 6, 2019
Dear Angela, Thank you for taking the time to leave a comment. Our hotel is ideally located at the center of Paris and we dispose 3 different types of rooms, of rather good size for the local standards. Our staff members are available to assist you with any request and provide all additional equipment (kettle, iron, adaptors etc). Please note that, as stated on our internet page, the restaurant is open until 16h00 to serve lunch meals and the bar is open until 21h00. During the seven day closure at the end of august plenty of alternatives are available in the area and our team is happy to advice you. We are sorry to learn you stay was not fully up to your expectations and remain at your disposal for any further feedback. Kind regards, The team of the hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful and the location is great. Room was a bit small and not very soundproof. Also sometimes hot water ran out in the evening. But price was reasonable and public areas were very nice. Would definitely go back.
Stayed 6 nights in Aug 2019
Response from Reception on Sep 6, 2019
Dear guest, Thank you for taking the time to leave a review. We do everything within our possibilities to provide the best conditions for your stay and our team is available any time to assist you with any request and resolve any problem. For your next visit do not hesitate to consult our special offers for our bigger rooms, we wil be happy to welcome you again for a future stay! Kind regards, The front desk

8/10 Good

Marie-Pier

Liked: Staff & service, room comfort
Amazing area, easy to move around and visit as much as you can. A lot of resraurants and shops around. We had a great time there!
Stayed 2 nights in Aug 2019
Response from Reception on Aug 27, 2019
Dear Marie-Pier, Thank you for leaving a review. We are happy to know that you enjoyed your stay and hope to welcome you again for your next visit! Kind regards, The team of the hotel

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Reception on Aug 26, 2019
Dear James, Thank you for reviewing our hotel. We will be happy to welcome you again for your next trip to Paris! Kind regards, The front desk

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Front desk on Jul 9, 2019
Dear guest, Thank you for your evaluation! We are happy to know you enjoyed your stay and hope to welcome you again for your next trip to Paris! Kind regards, The team of the hotel

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quirky little hotel! Good value for money in the centre of Paris. Helpful reception staff. A served continental type breakfast in the top floor terrace. Extremely convenient location. A small garden terrace and a nice lounge area but no other facilities. Would definitely use again.
Stayed 3 nights in Jun 2019
Response from Front desk on Jun 27, 2019
Dear guest, Thank you for your review! We do everything possibe to provide the best conditions for your stay and it is always a pleasure to know our guests enjoyed staying with us. We will be happy to welcome you again for your next visit! Kind regards, The team of the hotel

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was close to a metro station, bakery, cafe. The staff was very helpful
Stayed 1 night in Jun 2019
Response from Reception on Jun 13, 2019
Dear Lois, It is a great pleasure to learn you enjoyed staying with us and that you enjoyed the area. We remain at your disposal for any further inquiry and will be happy to welcome you again for your next visit! Kind regards, The front desk

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
was a great location. Room small. Staff not friendly at all.
Stayed 3 nights in Jun 2019
Response from Front desk on Jun 13, 2019
Dear guest, Thank you for leaving a review. We are sorry to see that your stay was not fully up to your expectations and surprised to read you encountered problems with our staff members. Our hotel is indeed centrally located with easy access to all main places of interest. We dispose 3 different types of rooms, of rather good size for the local standards: classic, confort and superior. Perhaps one of our bigger rooms would have been more appropriate to your needs? Our staff members are experienced professionals and present 24/7 to assist you with any special request and information, and provide the best conditions possible for your stay. Do not hesitate to provide us with more feedback in order to investigate any eventual incident. We remain at your disposal for any further information. Kind regards, The team of the hotel

6/10 Okay

Courtney

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2019
Response from Reception on Jun 10, 2019
Dear Courtney, Thank you for taking the time to review our hotel. Do not hesitate to provide us with any further feedback. We will be happy to welcome you again in order to improve your experience! Kind regards, The front desk

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Typical small European hotel. A little rough around the edges but very clean. The beds were super comfortable. Rooms were a decent size and the staff was very friendly and helpful. Wifi isn't the best but gets the job done.
Stayed 2 nights in Jun 2019
Response from L'Hotel Bac St-Germain on Jun 9, 2019
Dear guest, We would like to thank you for taking your time and writing this review! This is very nice that you could have an experience of staying in a classic European hotel! Moreover, we are very happy that you could sleep good at our hotel thanks to its comfortable beds. After all, the location of the hotel Bac Saint-Germain allows you to visit places like Musée de Louvre, Musée d'Orsay, Notre-Dame and ofcourse the famous Eiffel Tower, that are located in a walking distance from us. Best regards, Reception of the hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This hotel was nice. It was clean, quiet, and located right beside a train stop. It was about a 20 min walk to the Louvre. The hotel staff was very accommodating and also held out luggage. The elevator is very small. I would recommend this based in the location and cleanliness of the hotel.
Stayed 3 nights in May 2019
Response from reception on Jun 3, 2019
Dear guest, Thank you for leaving a review. Our guests' feedback is very important for us and we are pleased to know you had a pleasant stay. For your next trip to Paris we invite you to consult our special offers for our bigger rooms and to try our continental breakfast on the 7th floor. We will be happy to welcome you again for a future stay! Kind regards, The front desk

8/10 Good

Anthony

Liked: Staff & service, room comfort
3 days in Paris
Last stop on a 4 week tour. Had trouble finding the front door because the buildings on both sides were under construction. No street noise in our room but heard every entrance and exit from the 3 other rooms on our floor. Good location and close to the Metro.
Stayed 3 nights in May 2019
Response from Front desk on May 25, 2019
Dear Anthony, Thank you for taking the time to leave a review. Our guests' satisfaction is our priority and we are happy to learn you had an overall good experience while staying with us. Situated in the heart of the city, our hotel is indeed at walking distance from most places of interest and easily accessible by public transportation. Unfortunately we have no authority on the constructions works of the building next to ours, but we do everything possible to provide the best conditions for our guests and our team is at your disposal 24/7 to resolve any eventual unpleasant situation and provide any assistance during your stay. For a future trip to Paris, do not hesitate to consult our best offers, we will be happy to welcome you again for your next stay! Kind regards, The front desk

8/10 Good

Marta

Liked: Cleanliness, staff & service
Stayed 5 nights in May 2019
Response from Reception on May 23, 2019
Dear Marta, Thank you for leaving a note. We are pleased you enjoyed staying with us and hope to welcome you again for a future trip! Kind regards, The front desk

10/10 Excellent

Gurminder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay - had everything we needed and a good location for shopping and visiting areas of interest.
Stayed 2 nights in May 2019
Response from Reception on May 21, 2019
Dear Gurminder, Thank you for your review. We will be happy to welcome you again for your next stay! Kind regards, The front desk

8/10 Good

Kathryn, Boston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is PERFECT. The room was a little tired, but there is a lovely little breakfast room.
Stayed 5 nights in May 2019
Response from Reception on May 18, 2019
Dear Kathryn, Thank you for taking the time to leave a review. We are pleased to learn you enjoyed staying with us and hope to welcome you again for your next trip to Paris. Kind regards, The front desk

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Noisy and few comforts
The hotel walls are very thin so you can hear everything in the halls and other rooms above, below and to the side. There are very few amenities here; I would question if this should be a 2.5 star hotel instead. The location is amazing and the staff are very nice.
Stayed 1 night in May 2019
Response from Reception on May 18, 2019
Dear guest, Thank you for taking the time to leave a review. Our guests' satisfaction is our priority and we take note of all remarks in order to improve the quality of our services. Our hotel is a standard 3 star hotel, with 3 different types of rooms, all equipped with new bedding, flat screen tv, manual air condition/heat, free Wi-Fi, opening windows and private bathroom with toiletries, towels and hairdryer. Our staff members are available 24/7 to assist with any special request and resolve any eventual unpleasant situation. We are sorry to learn that your stay was disrupted by exterior noises and assure you that we do everything within our possibilities to provide the best conditions for your stay. We hope to be able to host you again in order to improve your experience and remain at your disposal for any further feedback. Kind regards, The front desk

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Great location, bare bones
This hotel is in a really great location. I can’t quite understand why it is three stars though. It lacks basic amenities like an iron and washcloth. Should be 2.5 stars.
Stayed 3 nights in May 2019
Response from Front desk on May 11, 2019
Dear guest, Thank you for taking the time to leave a review. Our guests’ feedback is very important for us in order to improve the quality of our services. The hotel is indeed ideally located, close to all main attractions and easily accessible by public transportation. We dispose 3 different types of rooms, with all the basic equipment of 3 star hotels (double beds, flat screen TV, free Wi-Fi, opening windows, private bathrooms with toiletries, clean towels and hairdryer). Housekeeping takes place on a daily basis and our team is available 24/7 to assist you with any request and provide any extra equipment (kettles, iron etc.). Do not hesitate to contact us for any further information. We hope to be able to welcome you again for a future stay in order to improve your experience. Kind regards, The team of the hotel

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
The only nice things about this hotel are the location and that it is relatively clean. The NOISE from the renovation next door (whole building gutted—looks as if it will take many months to finish) was terrible; there is a common wall with the hotel so every hammer bang was in my room. There are no amenities—cannot even make yourself a cup of tea. And room was minuscule; I expected small in Paris center city, but it would be nice to be able to have my suitcase open on the stand and the closet door open at the same time. The room safe was broken. Would never stay here again.
Stayed 3 nights in Apr 2019
Response from Reception on Apr 28, 2019
Dear guest, Thank you for taking time out to leave us your feedback. We aim to provide our guests with the best possible experience during their stay and your messages help us to keep improving our standard of service. We are sorry to learn that you were unhappy with your stay at our hotel. Our central location is indeed one of our establishment's biggest strengths and this provides easy access to train stations as well as most places of interest within the city such as the Musée d'Orsay. We are truly sorry for the discomfort caused by the renovation works next door which, unfortunately we have little control over although we are working to try and keep the disturbance to a minimum. Reception is available 24/7 and we can provide an electric kettle and cups upon request. Our rooms are within the normal range of what you would expect to find in Paris. We would be pleased to have an opportunity to improve your experience so please feel free to contact us for our best rates the next time you visit Paris. Kind regards, The Front Desk

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Paris
The place is super convenient, confortable, clean and quiet. It was the perfect stay in Paris.
Stayed 5 nights in Apr 2019
Response from Reception on Apr 28, 2019
Dear Guest, Thank you so much for leaving such a positive review. It always makes our day to see that our guests have enjoyed their stay. We look forward to seeing you again. Best regards, The Front Desk

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Reception on May 2, 2019
Dear guest, Our team is at your disposal for any further feedback. Kind regards, The front desk

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t waste your time tiny rooms
Tiny rooms don’t be fooled by the photos No breakfast included and mould in bathroom Tiny lift sorry this not for you if you need some space or luxury! There are better 3star Disappointing Only god thing staff friendly and helpful!
Stayed 3 nights in Apr 2019
Response from Front desk on May 2, 2019
Dear guest, Thank you for taking the time to leave a review. We are sorry to learn your stay was not up to your expectations. Our hotel has 3 types of rooms: classic, confort twin and superior, all of a rather good size for the local standards and with cleaning service on a daily basis. Our rates are among the most reasonable for this central area of Paris, and various offers are available in order to satisfy your needs and interests. We always do everything possible to provide the best conditions for your stay and our team is available 24/7 to assist you with any request. Do not hesitate to contact us for any further information and perhaps a more suitable offer for a future stay. We would be happy to be able to welcome you again in order to improve your experience. Kind regards, The team of the hotel

6/10 Okay

Verified traveler

Liked: Staff & service
Great location and friendly, helpful staff. The room, however, looked like it needed some TLC, especially the bathroom. It had to shower curtain and some of the tile grout was a little moldy. Basic room amenities like a coffee maker and plugs by the bedside table would also be good.
Stayed 4 nights in Apr 2019
Response from Reception on Apr 22, 2019
Dear guest, Thank you for taking the time to leave a review. Our hotel is ideally located for visiting all the main places of interest and our rooms provide all the basic equipment and are cleaned on a daily basis. We always take note of our guests’ remarks and our team is at your disposal 24/7 in order to respond to any special request and provide the best conditions for your stay. We hope to be able to welcome you again for your next trip to Paris, in order to improve your experience! Kind regards, The front desk

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
April in Paris
The location is EXCELLENT for walking to the Louvre, Musée Rodin, and Musée d'Orsay. Notre Dame is not far and so those sites are very convenient as well. I love the Left Bank for all my stays in Paris.
Stayed 3 nights in Apr 2019
Response from Reception on Apr 15, 2019
Dear Theresa, Thank you for your review. It is always a pleasure to learn that our guests enjoyed staying with us. We hope to welcome you again for your next trip to Paris. Kind regards, The front desk

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to metro and easy walk to many of the attractions.
Stayed 4 nights in Apr 2019
Response from Front desk on Apr 13, 2019
Dear guest, Thank you for your review. It will be a pleasure to host you again for your next trip to Paris. Kind regards, The front desk

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019
Response from front desk on Apr 9, 2019
Dear guest, Thank you for your review. We are happy to learn you enjoyed staying with us and hope to welcome you again for your next stay. Kind regards, The team of the hotel

8/10 Good

Josefina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Reception on Apr 9, 2019
Dear Josefina, Thank you fro leaving a review. We will be happy to welcome you again fro a future trip to Paris. Kind regards, The team of the hotel

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great location. Comfy bed. Tired bathroom. Air con not working.
Stayed 3 nights in Mar 2019
Response from Reception on Apr 6, 2019
Dear guest, Thank you for leaving a review. Our team is at your disposal 24/7 during your stay to assist you with any request and resolve any eventual problem. We are pleased to know you had an overall pleasant stay and hope to be able to welcome you again for your next trip to Paris. Kind regards, The front desk

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. Really good location. Close to the metro and great food.
Stayed 2 nights in Mar 2019
Response from Reception on Apr 6, 2019
Dear guest, Thank you for leaving a review. It is a pleasure to learn you enjoyed staying with us and we will be happy to welcome you again for your next trip to Paris. Kind regards, The front desk

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se were able to check in early. The place and Location was great. Its Located in The middle of everything. Will consider staying here again. Make sure you Bring your map in you Go out as that will help you alot. The Breakfast was good. Located at the 7th floor
Stayed 1 night in Mar 2019
Response from reception on Mar 29, 2019
Dear guest, Thank you for your review. It is a great pleasure for us to know our guests enjoyed staying with us and we will be happy to welcome you again for a future trip to Paris! Kind regards, The front desk

6/10 Okay

Lucila

Liked: Cleanliness, staff & service
No drinking water
Good option if you are looking for a nice ubication. The room is small as most of Paris hotels but it is clean. Hotel does not have drinking water even for sale, so if you get thirsty in the middle of the night or you would like to grab something is better to be prepared.
Stayed 2 nights in Mar 2019
Response from Reception desk on Mar 23, 2019
Dear Lucila, Thank you for leaving a review. Our hotel is indeed ideally located at the center of the city and our rooms are of rather good size for the local standards. Please note that the water in Paris is drinkable and also that the hotel does have bottles of water for sale. Our staff members are available 24/7 to assist you with all requests and provide you with all the necessary information. For your next visit to Paris do not hesitate to consult our special offers for our bigger rooms and let us know of any special request. We will be happy to welcome you again in order to improve your experience! Kind regards, The team of the hotel

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Cute little hotel only 4 rooms per floor. Nice breakfast included. Walking distance to most of the sights. Great neighborhood.
Stayed 5 nights in Mar 2019
Response from front desk on Mar 18, 2019
Dear guest, Thank you for your review. We are always happy to know our guests enjoyed staying with us and will be pleased to welcome you again for a future trip to Paris! Kind regards, The team of the hotel

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and happy to help. The hotel was clean and sufficient.
Stayed 1 night in Mar 2019
Response from Front Desk on Mar 16, 2019
Dear guest, Thank you for leaving a review. It is a great pleasure to know you enjoyed staying with us and we will be happy to welcome you again for your next trip to Paris! Kind regards, The front desk

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a little gem in the heart of Paris! A special mention to the receptionist, she was so kind and welcoming. An amazing trip to Paris made even better with a great hotel!
Stayed 4 nights in Feb 2019
Response from Reception on Feb 24, 2019
Dear guest, Thank you so much for taking time out to leave us such a warm review. Your feedback is important to us and helps as we strive to provide the best possible service our guests. We are glad you enjoyed your time with us and look forward to seeing you again the next time you visit Paris. Kind regards, The team at Hotel Bac Saint Germain

2/10 Terrible

Verified traveler

Disliked: Staff & service
When my phone refreshed, my trip was accidently booked for the wrong date. Unfortunately I noticed the day of check in. I called Expedia right away to explain the situation who then contacted the hotel to see if there was anything they could do. This hotel would NOT budge , a single bit. Would not even negotiate. THANK GOD for Expedia for giving me a coupon to basically cover what this hotel would not help with at all. I used that coupon to then book a different hotel (funny, if THIS hotel would have just negotiated a little bit, I would have stayed here, paying them once again) but clearly they don’t know good management. I don’t recommend this hotel solely based on the fact that they wouldn’t bend their rules due to an unfortunate incident but Thank you Expedia for being amazing and helping out which is why I will I continue to be a loyal customer
Stayed 2 nights in Jan 2019
Response from front desk on Feb 23, 2019
Dear guest, It is with a great surprise that we received your review, especially knowing that you did not stay with us! You have booked a prepaid, non-refundable early booking offer, with no modification/cancellation option (all conditions are stated on the booking details before final confirmation and on your voucher). At 23h00, on the date of your check in, which was 5 days after the reservation was made, you requested a modification/free cancellation due to wrong dates. It is true that your request could not be processed at that stage and we were found in the unpleasant position to decline the refund. We are sorry for the unfortunate incident but also remind you that the hotel is not at fault neither for your booking error nor for your late notice. You chose a non-refundable early booking which is a mutual agreement for us to provide a special discounted rate via Expedia and for you to respect the conditions of this offer. Although we try to make exceptions in case of special events or urgencies, the circumstances did not leave us the possibility to satisfy your late cancellation or date modification request. We understand your displeasure, however, under these conditions, we cannot justify your comment. Please note that we have already signaled this review as inappropriate and we reserve our right to take the necessary measures to avoid any further discrepancy. Thank you for your understanding. Kind regards, The team of the hotel

10/10 Excellent

Annie, Cortland, New York

Liked: Staff & service, property conditions & facilities, room comfort
It was a lovely hotel in a perfect spot surrounded by really good restaurants and Metro stations for access to the larger city.
Stayed 6 nights in Oct 2018
Response from The front desk on Nov 8, 2018
Dear Annie, Thank you for your review! We are happy to learn you enjoyed staying with us and hope to welcome you again for a future stay! Kind regards the front desk