Front of property

Reviews of Hôtel Champerret Héliopolis

3 out of 5
Hôtel Champerret Héliopolis
13 Rue d'Heliopolis, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 487 reviews" "
Rating 8 - Good. 175 out of 487 reviews" "
Rating 6 - Okay. 31 out of 487 reviews" "
Rating 4 - Poor. 9 out of 487 reviews" "
Rating 2 - Terrible. 3 out of 487 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint establishment. Staff were very pleasant and welcoming
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une petite bijou formidable! Charming small hotel about ten minutes’ walk north of Avenue Des Ternes and the Porte Maillot district, with Metro at door (Porte de Champerret) plus a great boulangerie and numerous comfortable cafes and bistros within minutes. Loved the spotlessly clean quarters and great staff. Room amenities modest but pleasing — I even had a balcony overlooking a small courtyard. TV and Wi-Fi both worked great and the towels were thick and fluffy. Could not have been more pleased — will return!
Stayed 3 nights in Apr 2024

10/10 Excellent

Anupama

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024

8/10 Good

YUUKA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Thierry on Apr 8, 2024
Dear Yuuka,Thank you very much for your appreciation.Best regards,

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very friendly, the hotel is right next to a metro station, and there is good food all around. I was just coming in jet-lagged, and inexperienced with French but I was still able to enjoy those couple of days because the hotel itself was beautiful and the staff were all incredibly kind and helpful.
Stayed 2 nights in Mar 2024
Response from Thierry on Apr 4, 2024
Hello,Thank you for all your heartfelt compliments.We are delighted that your Parisian experience went well.We thank you for your visit and wish you all the best for the future.Regards,

10/10 Excellent

Claudio, Wareham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel in a nice area in Paris. I really liked the internal courtyard, and my room faced the courtyard, which was great! Breakfast was basic but adequate. The room was clean and was also spacious for a big city. Would definitely return!
Stayed 3 nights in Mar 2024
Response from Thierry on Apr 4, 2024
Hello,Thank you for your comment. We are delighted that you enjoyed our patio. We can't wait for the jasmine to bloom and perfume the whole hotel.We look forward to welcoming you again and wish you all the best.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Thierry on Apr 4, 2024
Hello,Thank you for your feedback.We are delighted that you enjoyed your stay.Best regards,

10/10 Excellent

Sridevi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was lovely, loved the breakfast which was included. The place was clean and very close to the train station. Only downer is that the room didn't have AC or fan. We were not comfortable opening the windows. But overall, we had a fantastic stay!
Stayed 4 nights in Mar 2024
Response from Thierry on Apr 1, 2024
Hello,I'm really sorry you had to suffer from the heat.We have very quiet fans that can be left running at night and are available from reception. I'm sorry, what a shame.We thank you for your compliments and are delighted that you enjoyed your stay with us.All the best,

8/10 Good

varnica

Stayed 3 nights in Feb 2024
Response from Thierry on Apr 4, 2024
Hello,Thank you for your feedback.We are delighted that you are satisfied with your stay.Best regards,

10/10 Excellent

Kogo

Stayed 1 night in Feb 2024
Response from Thierry on Apr 3, 2024
Bonjour,Nous vous remercions très sincèrement pour votre appréciation.Cordialement,

10/10 Excellent

Stacy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so cute! And the woman who works at the front desk was amazing! Super friendly and helpful! Definitely recommend this hotel. Rooms are a little small, but perfect for what you need. And it is so charming!!! Thank you for a wonderful stay!
Response from Thierry on Feb 27, 2024
Hello,We would like to thank you for your compliments, which we will be sending to Marina, who was in charge of reception during your stay. She will be very happy to hear from you.We are delighted that you will be going home with some lovely memories of Paris.Yours sincerely

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty little hotel. Wonderful staff and easy to get onto the trains.
Stayed 2 nights in Dec 2023
Response from Thierry on Jan 4, 2024
Bonjour,Nous sommes ravis que vous ayez apprécié votre séjour. Merci beaucoup pour votre appréciation.Nous vous souhaitons une très belle année OlympiqueCordialement,

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Thierry on Dec 18, 2023
Dear Bradley,We would like to thank you for your kind comment and wish you all the best for the festive season.

10/10 Excellent

Ezzat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and room was very classy with antique furniture. Location is in a quiet and calm area with a well furnished interior. would recommend for families and couples for a relaxing stay! One of the best experiences we have had in a hotel.
Stayed 1 night in Nov 2023
Response from Thierry on Nov 15, 2023
Hello,Thank you for your comment.We are delighted that you enjoyed your stay and the atmosphere of our hotel.It is a pleasure to know that you have returned home with lovely memories of Paris.Thank you very much for coming.Best regards,

10/10 Excellent

Jean Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, quiet stay, perfect !
Stayed 1 night in Oct 2023
Response from Thierry on Oct 24, 2023
Hello,Thank you very much for your compliment.We were delighted to welcome you.All the best,Thierry

6/10 Okay

Femmy

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointed stay
We were disappointed because for €150 a night one would expect to have a/c in their rooms. It was warm at night when we were there and the fans were also blowing heat.
Stayed 2 nights in Aug 2023
Response from Thierry Soulet on Sep 5, 2023
Thank you for sharing your experience of staying with us.I am very sorry that the fans were not sufficient to cool your room as we were experiencing a heat spike which can sometimes occur in the summer. We keep ourselves constantly informed of the progress of more virtuous technologies with regard to the possible future installation of air-conditioning in our establishment. Fortunately, Paris remains a city with a temperate climate for a large part of the year.We would be honoured to welcome you at a preferential rate at another time of the year so that we can offer you the best possible service.We wish you all the best for the future.Yours faithfullyThierry SouletDirector

8/10 Good

Maria Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Thierry on Aug 16, 2023
Dear Maria Carolina,We are delighted that you enjoyed your stay.We hope you have many happy memories of Paris. All the best.

10/10 Excellent

Abby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable and the staff were all really friendly. Breakfast was delicious too!
Stayed 3 nights in Jun 2023
Response from Thierry on Jul 13, 2023
Hi,Thank you for sharing your impressions of your stay with us.We are delighted that you enjoyed our hotel.Thank you for your visit.Yours faithfully

8/10 Good

Stephen C

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but comfortable and had a sized bathroom with, r u ready, a bath tub.
Stayed 1 night in May 2023
Response from THIERRY on Jun 20, 2023
Hello,Thank you for sharing your thoughts with us and we are delighted to hear that you enjoyed your stay in Paris.Thank you for your visit.Yours faithfullyThierry

10/10 Excellent

Jordan S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Stay
Our stay was great! Thierry at the front desk was kind and helpful. The hotel was very well decorated in a classic Parisian style, but the room was small. Nothing unusual for a Paris hotel, though. We didn't have breakfast onsite because it seemed smaller than what we were expecting, so we chose to have breakfast elsewhere. They were very accommodating of us and our baby - they let us check in early and even set up a pack-and-play for us before we got to our room. We'd stay here again!
Stayed 3 nights in May 2023
Response from Thierry on May 30, 2023
Hello,Thank you for your very kind comment.It is preferable to book a triple room if you wish to add a bed for the baby in order to be more comfortable. We dream of large spaces in Paris, especially in our flats.We were delighted to welcome your little family and wish you all the best for the future.Yours sincerely.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, friendly staff, very helpful.. Really good area, good restaurants. Definitely recommend.
Response from Thierry on May 30, 2023
Hello,Thank you for your very kind comment.Thank you for your visit.We hope to see you soon.Thierry

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Paris
Hotel was lively, clean and comfy, easy to get around Paris due to metro and buses nearby. Staff in the hotel are friendly helpful and kind.
Stayed 1 night in Mar 2023
Response from Thierry on Mar 13, 2023
Dear Julie,Thank you very much for your very kind comment.We were delighting to welcome you.Best regards,

10/10 Excellent

Norio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly wonderful staffs
Stayed 1 night in Feb 2023
Response from Thierry on Feb 9, 2023
Hello,Thank you very much for your lovely comment.We are always very happy to have you back.Sincerely,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Thierry on Feb 9, 2023
Bonjour,Thank you very much for your appreciation.Best regards,

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and friendly staff. The rooms are very nice and well decorated.
Stayed 1 night in Sep 2022

10/10 Excellent

MANUEL

Stayed 4 nights in Jun 2022

10/10 Excellent

Emilija

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and beautiful rooms, delicious breakfast. Good location
Stayed 1 night in Apr 2022
Response from Thierry on May 3, 2022
Dear Emilija, Thank you so much for your very nice comment. Have a wonderful day! Best regards, Thierry

6/10 Okay

Tajuana

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Luggage storage
Stayed 1 night in Sep 2021
Response from Thierry on Oct 5, 2021
Dear Customer, Thank you for your comment. Best regards, Thierry

10/10 Excellent

virginie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very cute hotel nested in the heart of Paris not so far from the Chamms Elysee. The staff is extremely friendly and breakfast was delicious
Stayed 3 nights in Aug 2021
Response from Thierry on Sep 1, 2021
Dear Customer, Thank you very much for your very kind comment. Best regards, Thierry

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not write reviews as a matter of principle
Stayed 3 nights in Jun 2021

10/10 Excellent

Zilin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Thierry on Jun 15, 2020
Merci :)

8/10 Good

Misao Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Thierry on Jun 15, 2020
Merci :)

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff, very attentive and helpful. Rooms were a bit smaller than I expected from the photos, but very nice place for the price and location.
Stayed 2 nights in Nov 2019
Response from Thierry on Jun 15, 2020
Hello, Thank you for sharing your impressions of your stay.

10/10 Excellent

Leopoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel and very affordable. Centrally located 10 minutes walks to arc of triumph. Clean and friendly. Family friendly. Metro station less than 100 yds away
Stayed 1 night in Nov 2019
Response from Thierry on Jun 15, 2020
Good afternoon, We were delighted to welcome you. Thank you so much! Best regards,

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Good location.. Small but comfortable. Staff is excellent
Stayed 6 nights in Oct 2019
Response from Thierry on Jun 15, 2020
Good afternoon, Thank you for your kind comment! We hope you are fine. We wish you all the best. Kind regards,

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location
Great hotel just a few minutes from the Metro, just what we were looking for and a reasonable price for central Paris.
Stayed 1 night in Oct 2019
Response from Thierry on Jun 15, 2020
Hi David, Thank you for sharing your stay's impressions about our hotel. We wish you all the best.

8/10 Good

mazibul

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay with good location
Stayed 2 nights in Sep 2019
Response from Thierry on Jun 15, 2020
Good afternoon, Thank you for your comment. We were happy to welcome you in Paris. Best regards,

10/10 Excellent

Sandr, Riverside county

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cute hotel. Staff very friendly and helpful. The room was clean and beautiful. Close to everything and very convenient. Only problem was the tub in the bathroom seems to be clogged so it takes time for it to drain. Will definitely stay there again.
Stayed 2 nights in Sep 2019
Response from Thierry on Jun 15, 2020
We thank you for your lovely message. We were delighted to welcome you to Paris and sincerely regret this problem of draining the water from the bathtub. The plumber did the necessary, thank you for letting us know. We apologize once again for this inconvenience. We will be delighted to welcome you again next time when the circumstances are right. Kind regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only drawback that on the main floor there is no window in the room
Stayed 2 nights in Sep 2019
Response from Thierry on Jun 15, 2020
Thank you for taking the time to share your impressions about your stay with us. Indeed, we have three rooms through which we access only by a glass door opening onto our patio where the ivies, jasmines and many other plants frolick with a small table in its center for breakfast when the weather permits. We wish you all the best. Kind regards,

8/10 Good

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and pleasing. The room was really tiny and it had no AC so it was a little rough at night. We opened the nice balcony door and had some fresh air come in.
Stayed 2 nights in Sep 2019
Response from Thierry on Jun 15, 2020
Thank you for your message and we are sorry that you suffered from the heat. Sometimes the temperatures are difficult to bear in a big city like Paris. It is for this reason that we have made fans available in our rooms. We were delighted to welcome you and thank you for your visit.

10/10 Excellent

Ferruccio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Thierry on Jun 15, 2020
Merci. :)

6/10 Okay

Ezzedin

Business traveler
Liked: Cleanliness
If you are looking cheap accommodation consider it
Cheap considering location. Friendly staff. Nice location. Clean. Very small rooms. Hot rooms. Very small wardrobe. Next time I will pay more for a better hotel.
Stayed 4 nights in Sep 2019
Response from Thierry on Jun 15, 2020
Hello, We are sincerely sorry that you did not enjoy your stay with us. We hope that you have been able to enjoy the heritage and architecture of our capital and that you will keep fond memories of it. Thanks for sharing your thoughts. We wish you a great summer and perhaps new destinations. Regards,

8/10 Good

Mohammad

Liked: Room comfort
Stayed 3 nights in Aug 2019
Response from Thierry on Jun 15, 2020
Merci :)

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The staff of this hotel was extremely kind, welcoming, and helpful to the guests. It made our trip extra special and much more memorable.
Stayed 8 nights in Aug 2019
Response from Thierry on Jun 15, 2020
Good afternoon, Thank you so much four your very king message. It is very pleasant to read and to feel. Thank you so much! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
This is a well-managed boutique hotel. I had a single room that allowed me to save the extra cost of having a big room for one person. The room is quite small, but clean and comfortable. The staff are very friendly and always ready to help.
Stayed 9 nights in Aug 2019
Response from Thierry on Jun 15, 2020
Good evening, Thank you so much for your very nice message. We was really enjoyed to welcome you in Paris. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It is an interesting set up with a courtyard in the middle. The only thing is that there is no room service.
Stayed 1 night in Aug 2019
Response from Thierry on Jun 15, 2020
Hello, Thank you for taking the time to send us your comment. Indeed, only breakfasts are served in your room, just ask the receptionist. We were delighted to welcome you and wish you an excellent continuation. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Thierry on Jun 15, 2020
Merci. :)

4/10 Poor

DN, San Ramon, CA

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Very small bathroom without any windows or exhaust. Breakfast is decent. Very small for family of 3.
Stayed 4 nights in Jul 2019
Response from Thierry on Jun 15, 2020
Hello, We appreciate your comments. We are sorry, a technical problem prevents us from equipping this bathtub with a shower. It is the only one in the whole hotel, we could possibly have offered you another room if you had informed us. Do not hesitate to share your impressions with us during your stay. We are there to make your stay as pleasant as possible. Regards,

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm hospitality
Located close to metro and easy access to city and tourist sites. Close to conference centre with convenient shops, bars and eating places.
Stayed 9 nights in Jul 2019
Response from Thierry on Jun 15, 2020
Good evening, Thank you for your comment and all details. Thank you for comming. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Thierry on Jun 15, 2020
Merci :)