Interior detail

Reviews of Best Western Hotel Le Montmartre Saint Pierre

3 out of 5
Best Western Hotel Le Montmartre Saint Pierre
10 Rue De Clignancourt, Paris, Paris

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 482 reviews" "
Rating 8 - Good. 225 out of 482 reviews" "
Rating 6 - Okay. 104 out of 482 reviews" "
Rating 4 - Poor. 28 out of 482 reviews" "
Rating 2 - Terrible. 15 out of 482 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Paul Ian

Traveled with partner
Disliked: Property conditions & facilities
The hotel was in the middle of refurbishment / redecoration during our stay. The room was small but OK and typical of the townhouse conversions in this area. Strangely the toilet was separate from the shower and washbasin. There was a kettle.
Stayed 3 nights in Dec 2023
Response from Sandrine Chenilco - General Manager on Feb 12, 2024
Dear Sir, Thank you for sharing your experience following your visit to the Best Western Le Montmartre Saint-Pierre hotel. In order to give our hotel a facelift, we have undertaken a number of renovations which, I am sure, will improve the comfort of our guests.In France, it's not 'strange' to separate the toilet from the bathroom, quite the contrary, but I hope this detail hasn't upset you too much. In any case, please know that we listen to all your preferences in terms of room and size, and we'd be delighted to give you one to your liking next time. We look forward to seeing you again to help you discover our establishment in a new light,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A reliable choice, central location
We stayed for 2 nights at Best Western Hotel Le Montmartre Saint-Pierre. Overall everything was as can be expected. We had a nice quiet room number 18 facing the inner yard. The room was small but adequate with a fitted carpet, a small desk, a kettle, some tea, coffee and milk, an open closet with some clothhangers, and an small open cupboard for other belongings. The WC and shower were separate and sink was in the room. There was also a tiny safe, not big enough for a laptop. The shower room had 1 mini bottle of conditioner, a soap, a body lotion and a hand lotion. The combined shower gel / shampoo was a big bottle bolted to the wall. The toiletries were not replaced the second day. We went to the reception and spoke with Rahman. His English was so and so, but he made up for that by being very helpful. He got two of the products from the storage right away and brought the body lotion a couple of minutes after to our room. We got mineral water in the room only for the first night. We did not complain about that as there were 2 mini-markets right next door to the hotel. Aldi 1 minute away and Coccinelle 1 minute away, selling Casino own brand products and other brands. Close to the recepion there is a little area with some tables and chairs to sit down, to make tea / coffee. This is a reliable low-cost option to stay in a centrally located area of Paris. A suggestion for improvement would be if they had their checkout at noon like most other hotels do.
Stayed 2 nights in Nov 2023

6/10 Okay

Catherinne

Liked: Cleanliness, staff & service, room comfort
The staff was friendly, the surrounding area feels unsafe at night time. The only thing that I disliked is that they were going through a remodeling, they were painting the walls, so we needed to be careful when walking through the aisles. Overall the air conditioning worked, the room was small but it was very clean with new and remodel shower
Stayed 5 nights in Nov 2023
Response from Sandrine Chenilco - General Manager on Dec 5, 2023
Dear Madam, I am delighted that you enjoyed the cleanliness of our rooms and the friendliness of our staff, who offer the best possible service to our guests on a daily basis.I regret that the renovation work may have disrupted your stay. We like to keep our hotel up to date on a regular basis, and sometimes this means minor work during the day. Please be assured that we do our utmost to minimise any inconvenience to our guests.We look forward to welcoming you back to our famous tourist district,

8/10 Good

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Montmartre
This is walking distance from the Basilica of Sacré Coeur de Montmartre and the Moulin Rouge. There's grocery stores just next door and around the area. Restaurants and subway are conveniently located at a short walking distance.
Stayed 5 nights in Oct 2023
Response from Sandrine Chenilco - General Manager on Dec 5, 2023
Dear Madam, Your satisfaction is most gratifying and we would like to thank you for your kind words. We are delighted to read that you appreciated our ideal location, at the foot of the Butte Montmartre, close to iconic landmarks such as the Sacré-Coeur and the Moulin Rouge. As you pointed out, our proximity to grocery shops, restaurants and public transport is a real asset for our guests!It is always a pleasure for our team to welcome you and help you discover the wonderful district of Montmartre. We sincerely hope to have the opportunity to welcome you again on your next visit to Paris.

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service
The staff were excellent.
Stayed 2 nights in Oct 2023

8/10 Good

Noemi, Long Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cute hotel in Montmartre. The room was small but comfortable. It was clean. Staff was friendly and accommodating. There were two metro stops close by, the Sacrecour was down the street and there were many eateries near by. Also there was a grocery store next to the hotel which made it easy to grab some snacks for the day. Would recommend!

8/10 Good

Maria Ude

Stayed 1 night in Jul 2023

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Gard Du Nord
10 minute walk from train station, didn’t stay in area long enough to comment on area
Stayed 1 night in Jun 2023

6/10 Okay

Catherine

Traveled with partner
This area was not appealing.
Stayed 5 nights in Jun 2023
Response from Sandrine Chenilco - General manager on Jun 23, 2023
Dear Catherine,Thank you for taking the time to write a review of your stay.When you make your reservation, the location of our hotel is indicated on the corresponding site, thanks to the display of a map. This allows you to take a closer look at the tourist sites in the area and plan your visits in advance for the week! You'll find that our hotel is an ideal base for your Paris excursions, close to the Anvers metro station and at the foot of the Montmartre hill.However, we hope that you have enjoyed your stay in one of our chic and modern rooms. We look forward to welcoming you to Paris again soon.Sandrine ChenilcoGeneral manager of the hotel Best Western Montmartre Saint-Pierre

10/10 Excellent

Ariana

Good
Stayed 2 nights in Jun 2023
Response from Samantha on Jun 17, 2023
Dear Ariana,Thank you for your glowing review. We appreciate you letting us know.Kindest regards,

8/10 Good

Titania, Vacaville

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice the staff was super amazing and nice.
Stayed 4 nights in May 2023
Response from Samantha on Jun 17, 2023
Dear Titania,Thank you for your valuable feedback. We were thrilled to read your glowing review. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Kindest regards

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Location and hotel very good, only glitch was on the last morning when we checked out for an early flight there was no hot water for a shower
Stayed 5 nights in Apr 2023
Response from Sandrine Chenilco, General Manager on Apr 17, 2023
Dear Sir,Thank you for your kind message, we are delighted that you had a good stay in our "very nice hotel".The Best Western Montmartre Saint-Pierre is a strategic choice in order to benefit from an interesting rate for functional rooms and a location close to the Montmartre hill.I would like to apologise once again for the lack of hot water on the day of your departure. Everything is now working perfectly.We look forward to welcoming you back to Montmartre for a 100% successful stay.Sandrine ChenilcoGeneral manager of the hotel Best Western Montmartre Saint-Pierre

8/10 Good

Nikolas St.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice staff.
Stayed 1 night in Sep 2022
Response from Samantha - Front desk manager on Nov 5, 2022
Dear Mr Nikolas,Thank you very much for your note.We hope you had a nice stay with us.Kindest regards,

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay on Hot Days
Great hotel near the metro station. Hotel was clean and equipped with AC for the hot days in Paris, also has an elevator. Staff was super friendly, helpful and greeted us with a free metro ticket. The hotel felt super safe as you need a your room key to get into the hotel after a certain time. Room was small but perfect for 2 adults with two small carry ons and a big bag. Plenty of food options in the area and just a short walk away from Sacre Coeur. Overall, if you’re looking for a good price that won’t brake the bank - this is a great hotel.
Stayed 3 nights in Jul 2022

8/10 Good

Eva

Stayed 1 night in Jul 2022

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in paris
We were given a warm welcome upon arrival, and we’re able to access our room before check in time. Room was cleaned and made up every day of our stay. Our room overlooked private gardens and other buildings and was very quiet. Complimentary coffee and tea available at reception Hotel kept our cases on our departure day so we could enjoy the city.
Stayed 4 nights in Jun 2022

10/10 Excellent

Maricela, Lehigh Acres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Montmartre was a beautiful place once upon a time, however, now is such a dirty and unsafe place, the day we were leaving one of he guests got hold up in front of the hotel and was robbed, he was thrown face down to the ground and was hurt very bad, we happened to be downstairs because we were waiting for our taxi and we most to have been there 35 to 40 minutes and the police never came, they didn't pay any mind to wha had happened. I was absolutely surprised by their lack of interest. the surroundings have many places to dine and cafes but is not safe. I felt freighting all the time when we walked the streets and never went out after 6PM to avoid problems.
Stayed 4 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained accommodation walking distance from metro line/gare du nord. Beautiful room cleaned every day. Close to groceries/restaurants. Overall highly recommend.
Stayed 6 nights in Aug 2021
Response from Hugues on Sep 4, 2021
Thanks. We'll be always glad to meet you.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
BEDBUGS! 5th floor. When we mentioned to front desk personnel, nice at first but later accused us of “extortion” for threatening to reveal this on a review. Mgr offered to refund, but then stopped answering emails and did not follow through. Regardless of what you pay, this isn’t the first review I’ve seen mentioning bedbugs. Wish I had researched further before staying.
Stayed 2 nights in Mar 2020

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing
The lounge area was in a poor condition with holes in the seats and very dirty. The bedroom was ok but no wash basin with toilet.
Stayed 1 night in Feb 2020
Response from Sandrine Chenilco - General Manager on Feb 26, 2020
Dear Christine, I want to apologize for the signs of use in our lobby lounge. Please be advised that it will be completely renovated this year with new furniture. I hope that you have enjoyed your stay in the wonderful Montmartre district and that we will have the opportunity to welcome you again, so that you can see by yourself the improvements we will have made to our establishment. Sandrine Chenilco General manager of the hotel Best Western Montmartre Saint-Pierre

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Great location and facilities
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
There was a lot of banging within the hotel and noise from outside so for the duration of our stay we didnt get any sleep
Stayed 2 nights in Jan 2020

10/10 Excellent

angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Oct 2019

8/10 Good

Melissa, Mission, Texas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and everyone that works here are super friendly , very helpful and professional You can buy tickets for tour bus , museums, airport shuttle etc which is amazing The only complaint is the restroom which is really really small, rooms are small but that is something that I already knew about Europe hotels but always clean daily
Stayed 8 nights in Oct 2019

8/10 Good

Zunaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Sacred Heart Church and old Montmartre area.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
rooms were extremely small. very cramped and not in a great area
Stayed 7 nights in Sep 2019
Response from Sandrine Chenilco General manager on Oct 9, 2019
Dear Sir or Madam, Our location in the heart of a historic district of Paris has allowed us to develop the hotel in a building with the charm typical of the capital. We have adapted to it to preserve its architecture, offering small but very functional rooms. Our proximity to the metro also makes it easy to reach all the points of interest in Paris. In addition, you can quickly reach the Montmartre hill and the Place du Tertre on foot. I hope you enjoyed your visit and the city, it has many surprises in store for curious visitors:) Sandrine Chenilco General manager of the hotel Best Western Montmartre Saint-Pierre

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most incredible and caring staff
The hotel staff was the most caring, helpful staff I have ever encountered. They showed a genuine interest in providing assistance. Our car was towed and we do not speak French. They provided crucial assistance in retrieving our car. They also showed a genuine interest in our well being.
Stayed 1 night in Sep 2019

10/10 Excellent

Janet, New Port Richey, Fl

Liked: Cleanliness, staff & service, property conditions & facilities
The cafe was unique. The staff were wonderful. It wasnt glitzy but had everything you need
Stayed 7 nights in Sep 2019

10/10 Excellent

Carson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The hotel was great. It was clean, the staff were fantastic and the location was perfect. Would definitely recommend this hotel.
Stayed 3 nights in Sep 2019
Response from Hugues on Oct 14, 2019
thank you. We just try our best to make you feel at home.

6/10 Okay

Tina, Bay Area, California

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Cons: -Our bed was broken upon arrival -We informed them our bed was broken -Nothing was done to fix the bed, provide a discount, or alleviate the issue so it made the stay unpleasant -Every staff person said they were going to do something and didn't Pros -Overall a cute facility -Clean and working air conditioner -Wifi worked without issue -Seemed to be a nice breakfast -Situated near some nice places to eat and get a good drink -Convenient to Sacre Coeur!
Stayed 1 night in Jul 2019
Response from Sandrine Chenilco General manager on Aug 12, 2019
Dear Tina, I am very surprised to discover your impressions about our bedding. After a thorough check of the bed, we found that nothing was broken... Could it be the mattress that wasn't to your liking? We asked all our teams and no one remembers such a mention... However, I am sorry if you have not found a perfect rest among us. I am still glad that you appreciated the rest of our services. We do offer pleasant air-conditioned spaces to refresh you after summer visits to the French capital. We are indeed fortunate to be located a few steps from the Montmartre district and thus offer our guests a multitude of restaurants nearby. If you have the opportunity to return to France, we would be delighted to welcome you again. Sandrine Chenilco General manager of the hotel Best Western Western Montmartre Saint-Pierre

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's location and price. A good value. Air conditioning was key as we stayed there on the highest recorded temperature ever recorded for Paris
Stayed 1 night in Jul 2019
Response from Hugues on Jul 31, 2019
Thank you for your good appreciation. We'll always do our best to make you feel at home. We'll be happy to meet you again in our hotel. Best regards

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 5 nights in Jun 2019

10/10 Excellent

J Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent? Clean and quiet room
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best of locations. Rather seedy. The breakfast room was very small and too crowded.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Jul 2019

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean and bed is comfy.
Stayed 1 night in Jul 2019

2/10 Terrible

Jen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel just a broken light in the shower area
Stayed 3 nights in Jul 2019
Response from Sandrine Chenilco on Jul 19, 2019
Dear traveller, It is with pleasure that we welcomed you during your stay in the streets of Montmartre. I am delighted that you have been satisfied with the services of our hotel. We offer a real break of comfort and calm after a long day of visits. Our rooms are thoroughly cleaned every day and are regularly checked by our housekeeper. We should not hesitate to report this detail to us. We would have acted quickly to allow you to fully enjoy your shower. We hope you have been charmed by the atmosphere of Montmartre and that you will soon return to enjoy a new stay. See you soon. Sandrine Chenilco General manager of the hotel Best Western Western Montmartre Saint-Pierre

8/10 Good

Josh, Dallas, TX

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was quiet. We enjoyed the atmosphere. The room was clean and well cared for.
Stayed 5 nights in Jun 2019

8/10 Good

Josh, Dallas, TX

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the breakfast. The bed was very comfortable.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not a bad location. Really close to the metro. Inside is a dream
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

6/10 Okay

Jatinder

Liked: Cleanliness
Small hotel
Small hotel. Staff was helpful.
Stayed 3 nights in Jun 2019
Response from Sandrine Chenilco - General manager on Aug 1, 2019
Dear Madam, dear Sir, We thank you for choosing our establishment for your stay in Montmartois. We welcome you in a calm and warm atmosphere, favourable to well-being. As you have noticed, our teams are particularly available and never hesitate to do their best to advise you on the activities to be done or to respond to any request. We hope you have appreciated the comfort and quality of our equipment. If you have the opportunity to return to the 18th arrondissement, we would be delighted to welcome you once again. Sandrine Chenilco General manager of the hotel Best Western Western Montmartre Saint-Pierre

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Long weekend
Rooms look bigger on website than they are, due to this you still have to live out of a suitcase due to meagre facilities. Clean though and comfortable beds made up daily, no towels one night but immediately dealt with by receptionist. Breakfast is diverse and good. Probably an overnighter, not a weekly stay. Expensive for an average hotel.
Stayed 3 nights in Jun 2019
Response from Sandrine Chenilco General manager on Aug 1, 2019
Dear traveller, I regret that you leave with a mixed impression of your stay in our establishment. We offer a non-exhaustive selection of photos on our website. Your anonymity prevents me from recognizing you and knowing what kind of room you had. Please note that for a next stay, we have different types of rooms including our Superior rooms which are larger. We do our best every day to make you feel good, that's why, as soon as you told us about the lack of towels, we brought you more. If you are travelling back to Paris, we would be delighted to welcome you once again to the heart of Montmartre. See you soon. Sandrine Chenilco General manager of the hotel Best Western Western Montmartre Saint-Pierre

6/10 Okay

ShayBrown, Tampa Florida

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I loved how accommodating and pleasant the staff was given the language barrier however the property was super small and unexpected
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front desk crew. Shower was visible to whole room, so no privacy.
Stayed 3 nights in May 2019

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay In Paris
Amazing stay in Paris for 5 nights, couldn't fault the hotel. Comfy beds, rooms cleaned to a high standard and the staff are lovely. The rooms are smaller than usual and lift is small but it's what I expected, you are in a city afterall.... The local area is okay with metro links just round the corner also sacre couer and moulin rouge 5-15 mins walk away.. I would definitely stay here again.
Stayed 5 nights in May 2019
Response from Sandrine Chenilco General manager on Aug 1, 2019
Dear Sam, We thank you for choosing our establishment in Montmartre and for sharing your experience. As you can see, we offer comfortable facilities so that you can enjoy a pleasant stay. Comfortable bedding, cleanliness, lift and the smile of our teams are all elements that define our hotel. We are also fortunate to be ideally located to visit most of the major tourist attractions in the French capital. If you have the opportunity to come back to Paris, we will welcome you once again with great pleasure. See you soon! Sandrine Chenilco General manager of the hotel Best Western Western Montmartre Saint-Pierre

10/10 Excellent

Fadila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms
I’ve been to Paris several times and never have I gotten amazing service as I did at this hotel. The staff is so sweet. The rooms are big for Parisian rooms and the breakfast is delicious! Subway and train stations are very close. The only thing I would complain about is their wifi connection. Other than that, I would definitely go back especially if I’m travelling with 2 other people since their triple rooms are spacious!
Stayed 4 nights in Apr 2019