Classic Room, 1 Double Bed | 1 bedroom, premium bedding, minibar, in-room safe

Reviews of Hôtel Mercure Paris 15 Porte de Versailles

4 out of 5
Hôtel Mercure Paris 15 Porte de Versailles
6 Rue Saint Lambert, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 181 out of 406 reviews" "
Rating 8 - Good. 165 out of 406 reviews" "
Rating 6 - Okay. 41 out of 406 reviews" "
Rating 4 - Poor. 13 out of 406 reviews" "
Rating 2 - Terrible. 6 out of 406 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Robyn

Great place to stay, safe clean, lovely breakfast and good value for money. Reception did try to charge me twice for breakfast (was included in Expedia deal, not in hotel system apparently) and twice for the city tax (I paid on arrival, had to dig up my credit card receipt to prove it on checking out).
Stayed 3 nights in Nov 2023

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful at the front desk.
Stayed 2 nights in Oct 2023
Response from Gulane on Nov 3, 2023
Dear Ana,Thank you very much for taking the time to write to us. We hope you enjoyed your stay and hope to see you again.The Front Desk

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom was very small, also there wasn’t enough space in the closet for clothes
Stayed 7 nights in Aug 2023

10/10 Excellent

mac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from La réception on Sep 4, 2023
Cher clientMerci de votre notation qui ne manquera pas de réjouir nos collaborateurs : votre satisfaction est notre plus belle récompense ! Espérant vous revoir parmi nous à l'hôtel Mercure Paris 15, nous vous souhaitons une belle journée. Bien à vous, La Réception

4/10 Poor

Cassandra

Traveled with family
Disliked: Cleanliness
Carpet in room was soaked with water from shower, causing the room to smell.
Stayed 1 night in Aug 2023
Response from La reception on Sep 4, 2023
Dear madam,Thanks for taking the time to share your experience at our Hôtel Mercure Paris 15. We are sorry you faced an unpleasant experience with soaked towels and smell. In case of issue during a stay, please refer immediately to the reception desk, so that we can adress the issue whilst you are still in. We hope you will give us the opportunity to better serve you in the future and wish you a very pleasant week.SincerelyThe reception team

8/10 Good

Ravinprakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from La réception on Sep 4, 2023
Cher client. Merci de cette belle notation, votre satisfaction est notre plus belle récompense. Bien à vous,La réception

8/10 Good

Nageena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from La réception on Sep 4, 2023
Cher clientMerci d'avoir pris le temps de nous donner votre avis. Ce retour est précieux pour nos collaborateurs !Bien à vousLa réception

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great. Clean. Friendly. Comfortable.
Stayed 2 nights in Jul 2023
Response from La réception on Sep 4, 2023
Dear clientMany thanks for your specific feedback. Your satisfaction is the best reward for our staff who strives day after day to provide the best possible service.SincerelyThe reception team

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
OVERALL: Enjoyed our stay and would stay there again. PROS: Clean, modern and safe. Nice neighborhood with a metro stop about 5 minutes away. The desk clerk who checked us in was one of the most genuinely nice people I've ever met staffing a hotel. CONS: Not that close to major monuments if you're a tourist. Taking the subway from Charles de Gaulle airport is possible but long and complicated.
Stayed 1 night in Jun 2023
Response from La réception on Sep 4, 2023
Dear clientMany thanks for your specific and helpful feedback. Your satisfaction is a great reward for our staff who strives to provide the best possible service. We hope to have the pleasure to see you again in the near future.SincerelyLa réception

10/10 Excellent

Linda

Traveled with family and small children, Traveled with partner
Clean and friendly, good location to various attractions. Would definitely stay there again.
Stayed 1 night in Jun 2023

10/10 Excellent

Marie

Stayed 3 nights in Jun 2023

8/10 Good

Zahra

Stayed 2 nights in Jun 2023

8/10 Good

Terica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very walkable. The rooms were small but comfortable.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant and the hotel was clean.
Stayed 1 night in Mar 2023

8/10 Good

Mr Peter

Business traveler
Liked: Cleanliness, staff & service
Good decorative order, but the room very small (like Japanese Hotels), work space incredibly small. Loud voices from other guests in corridor
Stayed 2 nights in Mar 2023

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great local hotel
The lobby was under construction but it didn’t bother us. The hotel was also very responsive to questions.
Stayed 1 night in Feb 2023

4/10 Poor

Yann

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Jan 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Loud room across from elementary school. No A/C so had to open windows and street was very loud until late night and again in early morning. Some of hotel desk staff were very nice but one manager was particularly snooty and uncaring. Hotel could not manage to have 2 coffee packs, 2 creamers, and 2 stir sticks on any given day. Each day they were missing one item but different item each day…
Stayed 4 nights in Oct 2022

10/10 Excellent

Angelene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in Paris
Really clean room! We stayed 4 days there, daily room service was great. Location was spot on with metro station nearby and Carefour on the way too. Everything was absolutely perfect. Area felt safe. Staff were so friendly! Thanks Jess for your kindness. Will definitely come back Paris and stay here again and again.
Stayed 4 nights in Aug 2022
Response from Anouchka Arnaud Assistant General Manager on Sep 21, 2022
Dear Mrs Teo,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris 15 Porte de Versailles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Derk

Stayed 1 night in Aug 2022

2/10 Terrible

Ibimina, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Flavio

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable bed. Clean room. Nice staff. Internet connection vey bad.
Stayed 5 nights in Apr 2022
Response from Anouchka Arnaud on May 19, 2022
Dear Flavio, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris 15 Porte de Versailles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anouchka Arnaud Assistant General Manager

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! In a perfect hotel in the 15th, clean comfy and plenty of room compared to lots of Parisian hotels.
Stayed 13 nights in Jan 2022
Response from Anouchka Arnaud on Feb 8, 2022
Dear Mister Kman, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris 15 Porte de Versailles. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was a pleasure having you in our establishement and we hope to have you among us very soon. Sincerely, Anouchka Arnaud Assistant Hotel Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, extremely small rooms, decent location and cleaning person went through my stuff. Nothing was taken apparently but still went through it.
Stayed 2 nights in Aug 2021
Response from Reception on Aug 30, 2021
Dear guest, Thank you for have choosing Mercure Paris 15 for your parisian stay. We thank for your message and we'll send to our staff. All the team of Mercure Paris 15 was very happy to welcome you in Paris. We are looking forward welcome you again in Paris. Best regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, no issues very friendly. It was pretty much clean small rooms. Bed were hard. No bed sheet to cover yourself, only a comforter so you really had to turn on the AC all night. Apparently the cleaning person went through my backpack. I noticed papers out of place, but I don’t believe anything was taken, maybe just being nosy.
Stayed 3 nights in Aug 2021
Response from Reception on Aug 30, 2021
Dear guest, Thank you for have choosing Mercure Paris 15 for your parisian stay. We have taken into your message for the staff and we are sorry for this incident. We make sure that doesn't happen again. All the team of Mercure Paris 15 was very happy to welcome you in Paris. We are looking forward welcome you again in Paris. Best regards,

10/10 Excellent

Malcolm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel very friendly, close to amenities and not far from the Eiffel Tower, etc.
Stayed 1 night in Jan 2020
Response from Tiphaine - Front Desk on Feb 4, 2020
Malcolm, We very much appreciate your comments regarding your stay at the hotel Mercure Paris 15 Porte de Versailles. It is always a pleasure to receive positive feedback frop our guests ! This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiphaine - Front Desk

8/10 Good

Kam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhood was ok For buying food and good breads and breakfast. Far from transit, like 15 min walk.
Stayed 3 nights in Dec 2019
Response from Mercure Paris XV Porte de Versailles on Jan 14, 2020
Hello, We very much appreciate your comments regarding your stay at the hotel Mercure Paris 15 Porte de Versailles. It is always a pleasure to receive positive feedback from our guests. I will share your comments with our team ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tiphaine - Front Desk

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Mercure Paris XV Porte de Versailles on Jan 14, 2020
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel Mercure Paris 15 Porte de Versailles. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt parmi nous ! Bien à vous, Tiphaine - Réception

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good service and kind staff. The breakfast was terrific.
Stayed 5 nights in Nov 2019
Response from Cristian Kaiser - Quality manager on Nov 18, 2019
Dear Mike, Thank you for the lovely words regarding you stay with us. We hope to welcome you anytime soon again. Best regards,

8/10 Good

kritesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay....
Stayed 2 nights in Sep 2019
Response from Cristian Kaiser on Oct 30, 2019
Dear Kritesh, Thank you for your visit and time to review your stay with us at the Hotel Mercure Paris XV Porte de Versailles. Don't hesitate sharing with us what could have been better for your rating to be a 10 instead of a 8 star rating. The team and I are looking forward to welcome you anytime soon again. If this should be part of your plans, please don't hesitate in contacting us in advance with any information that could help us to better prepare your stay. Best regards and all the best,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, specially Sara. She helped in everything we asked her for. Umbrella when it started raining, stored our suitcases while we were away and provided us with train directions and restaurant recommendations. This hotel is in quiet place close to shops and restaurants.
Stayed 2 nights in Oct 2019
Response from Cristian Kaiser on Oct 30, 2019
Dear guest, Firstly, I would like to thank you for your positive feedback regarding your stay with us at the hotel Mercure Paris XV Porte de Versailles. I will make sure Sara becomes your regards, I'm sure that your message will motivate her to continue doing her very best every day. Wishing we can host for you anytime soon again. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location walking distance to many restaurants and metro. Friendly staff and clean froom.
Stayed 2 nights in Sep 2019
Response from Cristian Kaiser on Oct 30, 2019
Dear guest, Thank you for your excelent review regarding your stay with us at the Hotel Mercure Paris XV Porte de Versailles. I sincerely hope that we can welcome you anytime soon again. Best regards,

10/10 Excellent

Phil, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional, the hotel is well located, you have a grocery store and a boulangerie just at a 30sec walk. I definitely recommend this hotel!
Stayed 6 nights in Aug 2019
Response from Cristian Kaiser on Aug 24, 2019
Dear Phil, Thank you for the amazing words regarding your experience with us at the Hotel Mercure Paris XV Porte de Versailles. It is truly motivating for the whole team to receive feedback like yours. In the name of the team, I wish you all the best for the summer, and sincerely hope to welcome you any time soon again. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Pleasant. Clean. Nice staff.pharmacy, metro, cafes, food market, restaurants around.
Stayed 6 nights in Jul 2019
Response from Cristian Kaiser on Aug 24, 2019
Dear customer, Thank you for the perfect grade regarding your experience with us at the Hotel Mercure Paris XV Porte de Versailles. We would be very happy to welcome you anytime again, do not hesitate contacting us with further preferences for us to prepare a potential next visit. Best regards,

10/10 Excellent

martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Cristian Kaiser on Aug 24, 2019
Dear Martine, Thank you for rating your stay with us at the Hotel Mercure Paris XV Porte de Versailles. We are truly happy about such a positive evaluation. The whole team remains at your disposal. Best regards,

10/10 Excellent

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and in a great location.
Me and my family stay in the hotel for 2 weeks, we love everything. The room was always clean and have a mini fridge (it’s a plus on hot days). The Hotel location is great, close to 2 metros station and a lot of cafés and supermarkets (Franprix it’s on the corner). The staff is great.. 2 in the morning I need something to eat and John from front desk help me order a pizza and call to delivery. The girls from the front desk is amazing, nice and very helpful in any questions. Claire I think is her name (the manager, sorry If I’m wrong, she’s a very sweet person. And for the kids have a Ferdinand the missing flaming (my daughter love this game). 2 weeks on the same hotel, the hotel staff make us feel we’re in home. Thanks for everything, and hope stay at this hotel again soon. I recommend this hotel 10 times.
Stayed 14 nights in Jul 2019
Response from Claire M - Duty Manager on Aug 8, 2019
Dear Steve & Family, Thank you so much for taking the time to share with us your experience in our hotel. It has been a great pleasure to welcome you and we were so sad to see you going back home. We hope you had a pleasant flight. It is always such a big reward for us to read that we made you feel like home and that you spent good time with us! The whole team hopes to have the pleasure to welcome you again for other good moments. To your daughter: Ferdinand is still hidden! We need your help to find it back! Very warm regards, Claire ps: you were right with the name :)

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Claire M - Duty Manager on Aug 5, 2019
Dear guest, Thank you for your feedback and the grade! We hope to get a 5/5 for your next visit! Warm reagrds,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to say a special thank you to your staff. They were very kind and helpful. This was a birthday trip and my first time in Paris and your staff helped made it a very memorable one. Your hotel was perfect! The rooms were great, love the atmosphere and decor. The morning breakfast was delicious. The location was even better than I expected. Please tell your staff to keep up the great work.
Stayed 6 nights in Jul 2019
Response from Claire Masiée-Deputy Manager on Jul 26, 2019
Dear Cheryl, The whole team joins me to thank you very much for your beautiful comment. We are so proud to read that you have had a wonderful time with us for your birthday and first time in Paris! It is always a great reward for our team to receive such a beautiful comment putting forward their everyday work and their passion for hospitality and guest satisfaction. We definitely hope to welcome you for your next trip in Paris or your next birthday! Once again, thank you very much for your touching comment. Warm regards,

8/10 Good

James

Liked: Cleanliness, staff & service
Adequate comfort and space - quite good breakfast
Adequate hotel reasonably close to Porte de Versailles exhibition centre
Stayed 1 night in Jun 2019
Response from Claire M - Deputy Manager on Jul 2, 2019
Dear James, Thank you very much for taking the time to write us after your stay in our hotel. We hope to see you again very soon for another good time. Sincerely yours,

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Claire M - Deputy Manager on Jul 2, 2019
Dear guest, Thank you for your feedback and your grade. We are happy to read that you have spent a good moment with us. Looking forward to welcoming you, Warm regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Claire Masiée - Deputy Manager on May 31, 2019
Dear guest, Thank you very much for this grade! We hope to win a 5 for your next stay! Warm regards,

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great stay!
Stayed 2 nights in Apr 2019
Response from Claire M - Deputy Manager on Apr 30, 2019
Dear Antonio, Thank you very much for your comment! We are very happy you had a pleasant stay with us! We hope to see you soon in our hotel for another good time. Warm regards,

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was a little far from city center, however getting around was easy due to the metro stations nearby (less than a 10 min walk). The size of the room was a bit small, but it is Paris after all. Our room was clean and nice and quiet at night making it easy to get a good nights sleep. My only complaint would be that it was hot but we spent very little time in the room so we opened our window which let in a nice breeze.
Stayed 4 nights in Mar 2019
Response from Cristian Kaiser - Quality manager on Mar 22, 2019
Dear Eduardo, Thank you for taking the time to rate and comment on your stay with us. We are pleased that the overall stay matched your expectations, nevertheless, we would like you to have an exceptional experience whilst staying with us. We will keep your feedback in mind for future stays, do not hesitate to contact us in advance with more preferences to better prepare your next visit. Thank you once again for your time, Best regards

10/10 Excellent

Megan, UK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great service throughout our stay! Close to the Metro's so easy to get around! Loads of restaurants and shops nearby, lovely rooms perfect for what we needed! Had a brilliant time. Thank you all 😊
Stayed 3 nights in Mar 2019
Response from Cristian Kaiser - Quality manager on Mar 14, 2019
Dear Megan, Thank you for the perfect review regarding your stay with us. We are very proud of your kind words and highly motivated to carry on a good service to all our customers. We sincerely hope to welcoming you anyutime soon again. Thank you once again! Best regards

10/10 Excellent

Verified traveler

Stayed 7 nights in Mar 2019
Response from Claire Masiée - Deputy Manager on Apr 17, 2019
Dear guest, Thank you very much for this good grade! We are delighted to read that you enjoyed your stay with! We hope to see you again very soon, Warm regards,

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Cristian Kaiser - Quality manager on Jan 29, 2019
Dear Sylvie, Thank you for your visit and the preeminent review! We are looking forward to welcome you again. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in its category, with very helpful and friendly staff. Hotel is close to two metro stations ( line 8 and 12 ), making it very convenient for the visitor. Very good morning buffet.
Stayed 5 nights in Dec 2018
Response from Cristian Kaiser - Quality manager on Jan 29, 2019
Dear Customer, Thank you for visiting our hotel and writting such a kind-hearted review. It is our team's ambition to achieve as many good results as possible. We thank you kindly for yours! Do not hesitate to contact us whenever you wish to stay in Paris. Best regards

6/10 Okay

Stephan, NYC

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Lots of missing stuff in the room that you had to order from house cleaning. Hotel - very basic
Stayed 4 nights in Dec 2018
Response from Cristian Kaiser - Quality manager on Jan 31, 2019
Dear Stephan, Firstly I would like to thank you for your review. If not mistaken, I myself was in the reception the day you've visited the hotel. There were indeed a few items missing, and I am truly sorry for the wrong set up of your room. Room quality controls have been planned regularly so that we can avoid that type of situations. I thank you for your understanding, Hoping you find the resolution and time to visit us again. Best regards,

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
Nice hotel, clean and comfortable and friendly staff; only a few min walk away from shops and restaurants
Stayed 3 nights in Oct 2018
Response from Claire M - Duty Manager on Nov 2, 2018
Dear Audrey, Thank you very much for this good grade! We hope to have the pleasure to welcom you again in our hotel. Sincerely yours,

8/10 Good

Patrick, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a room for a family of 4 persons for 4 nights. Upon check-in, 2 rooms were given instead of 1. Much better in this arrangement unexpectly. Good location which is conventient to airport and other sightseeing points in Geneva.
Stayed 5 nights in Aug 2018