Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Melbourne VIC, Australia
Welcoming Prince Albert WagramPosted Aug 27, 2012
Pros: Friendliness and efficiency of staff
Cons: Option Rooms are a bit small but adequate to our nee
Location: Very well located to major tourist venues of Paris
We were very pleased with the Hotel overall. In particular we found the staff most obliging. They were very pleasant in dealing with us and we felt very welcome as a result.
for Everyoneby Taryn from Toronto, ON, Canada
Awful staff doesn't know how to handle your money!Posted Aug 23, 2012
Cons: The rude staff and how they dealt with my bill
I rate this hotel as dreadful because of the quality of the staff and their service, particularly in handling my payment for my three night stay. Though I already paid for the hotel online, they charged my credit card a second time. When I alerted them of the mistake, I received three different (and extremely defensive) answers from members of the hotel staff. They assured me that my money would be refunded soon, but it was not refunded until about a week later, at which point I lost money due to the exchange rate. They refused to take any responsibility for their mistake and I never received a single apology or proper explanation from any of the staff. They even ignore my e mails about the payment at first! And let me point out that this is not a language barrier issue, as I speak English and French fluently. Save yourself the rudeness and especially YOUR MONEY and choose a hotel with respectful staff.