Breakfast, lunch, dinner served; Mediterranean cuisine, garden views

Reviews of Renaissance Paris Arc de Triomphe Hotel

5 out of 5
Renaissance Paris Arc de Triomphe Hotel
39 avenue de Wagram, Paris, Paris

Reviews

9.0

Wonderful

Rating 10 - Excellent. 525 out of 806 reviews" "
Rating 8 - Good. 193 out of 806 reviews" "
Rating 6 - Okay. 52 out of 806 reviews" "
Rating 4 - Poor. 23 out of 806 reviews" "
Rating 2 - Terrible. 13 out of 806 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were very nice and helpful.
Stayed 5 nights in Feb 2024

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at this hotel. It was clean, updated, and spacious. Room itself was well equipped and comfortable. Check in was prompt and staff was attentive and efficient throughout my stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Zahi

Stayed 1 night in Jan 2024

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best and kindest. The hotel was clean and beautiful
Stayed 1 night in Dec 2023
Response from Brice - Assistant Front Office Manager on Jan 6, 2024
Dear Fabiola, Thank you for your wonderfull notation. Thank you very much for this special atention to our staff members. Be assured that we will made recognition and share this beautifull review to them.We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

10/10 Excellent

Lynda

Stayed 1 night in Dec 2023
Response from Brice - Assistant Front Office Manager on Jan 6, 2024
Dear Lynda, Thank you for your wonderfull notation. We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

10/10 Excellent

Anisley, Homestead

Liked: Cleanliness
Stayed 8 nights in Nov 2023
Response from Brice - Assistant Front Office Manager on Jan 6, 2024
Dear Anisley, Thank you for your wonderfull notation. We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

10/10 Excellent

Nakesha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Geleen

Traveled with family and small children
Disliked: Cleanliness, staff & service
A large piece of wood around the door frame in the bathroom (part of the door frame) fell off the wall - it was only glued on - and management at Marriott took 3 days to have it fixed and wouldn't allow us to change room nor would they give us a discount on our stay. I have 2 young children (2yo and 7yo) that stayed in that room that were exposed to the dust and glue fumes for those 3 days as well as the possibility of other pieces of wood potentially falling on us or my children. They said I needed to work through Expedia to get a discounted rate and when I followed their instructions, they still denied a discount. Terrible management, terrible hotel. The location is great, however, not worth paying to stay where there are safety issues and terrible management.

10/10 Excellent

Anna

Stayed 2 nights in Aug 2023

10/10 Excellent

Philippe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT CHOICE
Stayed 6 nights in Sep 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel- had a wonderful stay.
Stayed 3 nights in Sep 2023

6/10 Okay

Hai

Disliked: Property conditions & facilities
Great location, everything else was mehh
The building was outdated. Service was definitely not 5 stars. The reception staff was outstanding, guy sitting at the entrance was just lazy and sitting around. We were a group of 5, 2 elderlies 1 toddler and when we arrived, he offered no help with luggage. The rooms are really old. The property needs more renovation or just downgrade to 4 stars to be more like it.
Stayed 3 nights in Aug 2023
Response from Dorian on Oct 4, 2023
Dear Hai,We are sorry that you were not fully satisfied with your stay. Do not hesitate to contact us to tell us what went wrong in your opinion and what adjustments we could have proposed.Hoping to welcome you again to our hotel.Front Desk team

10/10 Excellent

Pankaj

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service (otherwise a pricey hotel) We had excellent 1 night stay at the hotel. High rating is mainly due to the excellent customer service that we experience during our stay. Special shout out to Dylan, Knisha from the front desk and Emmanuel from the engineering team. Front desk was kind enough to have a piece of cake and balloons in the room for the birthday of our child. This was a very kind and sweet gesture from the hotel. Breakfast is excellent and hotel itself is just a short walk away from Arc de Triumph and Champs elysees, and Metro stations. Overall we enjoyed our short stay and if you want to be close to the center (and price is not a concern), this is an excellent place and we certainly recommend.
Stayed 1 night in Aug 2023
Response from Brice - Assistant Front Office Manager on Sep 2, 2023
Dear Pankaj,First of all, thank you very much for choosing our hotel Renaissance Arc de Triomphe. Also, we would like to sincerely thank you for taking some time to send us your review regarding your time with us.Thank you a thousand times for your nice comments regarding our staff especially regarding Kishna, Dylan &Emmanuel. Be assure that we already share your wonderfull review with our team.The whole hotel team will be more than happy to welcome you back even sooner than expected.Best reagards,Brice - Assistant Front Office Manager

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at the Renaissance Arc de Triomphe. From my balcony on the 8th floor, I could see the Eiffle Tower and the Arc de Triomphe. The breakfast at the hotel was delicious, the staff were friendly, the room was clean, and there were lots of wonderful restaurants close by. I would stay there again.
Stayed 3 nights in Aug 2023
Response from Brice - Assistant Front Office Manager on Sep 2, 2023
Dear Laurie,First of all, thank you very much for choosing our hotel Renaissance Paris Arc de Triomphe. Also, we would like to sincerely thank you for taking some time to send us your review regarding your time with us.We are delighted to know you have enjoyed your neat and clean room with the panoramic views to Paris.We truly appreciate your comments regarding our staff wich reflect our hisht standard of quality of Marriott.Be assure that we already share your comment to our staff.We are delighted to welcome you really soon.Best regards,Brice - Assistant Front Office Manager

10/10 Excellent

mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay in Paris.
Excellent hotel and very close to two metro stations. Our stay met our expectations. The staff was very friendly and helpful.
Stayed 4 nights in Aug 2023
Response from Brice - Assistant Front Office Manager on Sep 2, 2023
Dear Mary,It has been a pleasure to welcome you at Renaissance Paris Arc de Triomphe and we sincerely thank you for this wonderful comment shared.We are honoured by all your kind comments about our spacious and comfortable hotel rooms.We are also happy to hear our staff was helpful and responsive whenever you needed anything wich reflec our hight standard of quality of Marriott. Best regards,Brice - Assistant Front Office Manager

8/10 Good

Alicia

Stayed 4 nights in Jul 2023
Response from Brice - Assistant Front Office Manager on Sep 2, 2023
Dear Alicia, Thank you for your notation. We all hope to have the pleasure of welcoming you back very soon. Best regards, Brice - Assistant Front Office Manager

10/10 Excellent

Neomi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean, excellent bed and sheets. small room but balcony makes up for it.
Stayed 4 nights in Jul 2023
Response from Clément on Aug 9, 2023
Dear Neomi, Thank you for staying at the Renaissance Paris Arc de Triomphe and your positive feedback! We're delighted you appreciated our cleanliness, comfortable bed, and quality sheets. While the size of the room didn't meet your expectation, we're glad the balcony added to your overall experience. We hope to welcome you back soon!Best regardsClément Stoll Guest Relation

10/10 Excellent

Nancy

Stayed 3 nights in Jul 2023
Response from Youssef on Jul 19, 2023
Dear NancyOn behalf of the entire hotel team, I want to thank you for staying at the Renaissance Paris Arc de Triomphe.It is always encouraging to hear positive feedback and receive high scores from our guest and we really appreciate the time you take to do so.Your scores have been shared with the entire team as a way of celebrating the great guest experiences we delivered. We hope to welcome you back soon.Kind regards,Youssef MOUSTAINE ELALAOUIEGuest Experience manager

2/10 Terrible

Elizabeth

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We were disappointed with our stay here. After paying nearly $1,000 per night for a simple room, being refused an opportunity to stay on the side with a view of the Eiffel Tower without an additional $863 per night, we were told one of two elevators were not functioning. When we checked out, neither elevator was working and we had to carry three suitcases down seven flights of stairs. Additionally, the hotel charged us for the ridiculously overpriced rooms TWICE. They claimed not to know we had pre-paid through Expedia. All in all, it was a very frustrating experience for the cost of the room.
Stayed 2 nights in Jun 2023
Response from Youssef on Jun 24, 2023
Dear Elizabeth,Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the disappointments and inconveniences you encountered during your time with us. We value your feedback as it allows us to improve our services and ensure a better experience for future guests.We understand your frustration regarding the additional charge for a room with a view of the Eiffel Tower. While we strive to provide exceptional accommodations, certain room categories and views come with an additional cost due to their popularity and limited availability. However, we apologize if the pricing was not clearly communicated to you, and we will review our procedures to ensure better transparency for our guests in the future.We are truly sorry for the elevator issues you experienced during your stay. The malfunction of both elevators during your departure was an unforeseen circumstance, and we deeply regret any inconvenience caused. We understand that carrying your luggage down seven flights of stairs was both frustrating and physically demanding, and we apologize for not providing the level of service you deserved. We will address this issue with our maintenance team to prevent such incidents from occurring in the future.Regarding the double charge, we sincerely apologize for the oversight. Our records should have indicated that you had already pre-paid through Expedia, and we deeply regret the confusion and inconvenience this caused. We will investigate this matter internally to ensure it does not happen again.Please be assured that your feedback is of the utmost importance to us, and we take it seriously. We strive to provide exceptional service and experiences to our guests, and we are truly sorry that we fell short of your expectations. We hope that you will give us another chance to make it right if your travels bring you back to the area. Please contact our guest relations department directly, and we will do our best to ensure a more satisfactory stay.Thank you once again for sharing your concerns. We appreciate your feedback and the opportunity to improve our services.Warm regards,Youssef MOUSTAINE ELALAOUIE

10/10 Excellent

Salman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and smart property. Great location for exploring the Champs Elysees. All staff were polite and friendly. Breakfast was expensive but excellent.
Stayed 2 nights in May 2023
Response from YOUSSEF on Jun 24, 2023
Dear Adrian,Thank you for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you had a pleasant stay at our property.It's wonderful to know that you found our property to be very clean and smart. We take great pride in maintaining a high standard of cleanliness and ensuring that our guests feel comfortable throughout their stay. Additionally, we're thrilled that our location was convenient for you to explore the Champs Elysees. We understand the importance of a prime location in enhancing the overall experience.We're also glad to hear that our staff left a positive impression on you. We strive to provide exceptional service and create a welcoming atmosphere, so it's rewarding to know that our team was polite and friendly during your visit.Regarding breakfast, we appreciate your feedback. While we understand that the cost may have been higher than expected, we're pleased to hear that you found it excellent. We continually evaluate our offerings to ensure that they provide value for money and meet the expectations of our guests.Thank you again for choosing our property, and we hope to welcome you back for another enjoyable stay in the future. Please feel free to reach out to us if you have any further questions or requests.Warm regards,Youssef MOUSTAINE Guest experience manager

10/10 Excellent

Prudence, Newark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean
Stayed 1 night in Apr 2023
Response from Youssef on Apr 28, 2023
Dear guest,We wanted to take a moment to thank you for your kind words in your recent review of your stay at the Renaissance Arc de Triomphe hotel. Our dedicated team takes great pride in providing exceptional service and creating memorable experiences for all of our guests, and we are thrilled that we were able to meet your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to the Renaissance Arc de Triomphe hotel on your next visit to Paris.Warm regards,Youssef MOUSTAINE ELALAOUIEGuest experience manager

4/10 Poor

Kwasi A

Stayed 2 nights in Apr 2023
Response from Youssef on Apr 26, 2023
Dear Mr. Kwasi AFirst, I want to thank you for staying at the renaissance Paris Arc de Triomphe and for taking the time to share your feedback. After analysing your scores, It is clear that we haven’t totally met your expectations. We would really appreciate if you can take some of your valued time to explain what we missed. For the inconvenience it caused please accept our sincerest apologies.If you consider us again for your future Parisian stay, I would love to personally welcome you back. Please do not hesitate to let me know if there is anything I can do to make your future stay with us a memorable one.Best regards,Youssef Moustaine ElalaouieGuest experience manager

10/10 Excellent

Wolfgang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, spacious suites and consistently super-friendly staff. If you are looking for good value in central Paris, here it is.
Stayed 3 nights in Apr 2023
Response from Andréa Quiros - Guest Relation on Apr 17, 2023
Dear sir,First, I want to thank you for staying at the Renaissance Paris Arc de Triomphe and for taking the time to rate your experience with us.I am really glad to see that we could deliver a good experience that met your expectations, and to know that our staff did an excellent job. Looking forward to hearing from you and to welcome you back soon in ParisBest regards,

10/10 Excellent

Dietmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Andréa Quiros - Guest Relation on Mar 20, 2023
Dear Mister Dietmar, Thank you for choosing the Renaissance Paris Arc de Triomphe for your stay in Paris and for taking the time to share your valued feedback.Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to make you have a fantastic stay with us. We look forward to welcoming you back soon in Paris.Warm regards,

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a great location, and was just a few blocks away from the Arc De Triomphe and other train stations, the hotel was clean, staff was friendly and attentive and the breakfast was great. For a family of 4, our room did not feel small. Would definitely return.
Stayed 4 nights in Mar 2023
Response from Andréa Quiros - Guest Relation on Mar 20, 2023
Dear Mister Edwin, Thank you for choosing the Renaissance Paris Arc de Triomphe and for taking the time to share your valued feedback.Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We look forward to welcoming you back soon in Paris.Best Regards,

2/10 Terrible

Jenny

Stayed 5 nights in Jan 2023
Response from Andrea Quiros - Guest Relation on Jan 26, 2023
Dear Mrs Jenny,First, I want to thank you for staying at the renaissance Paris Arc de Triomphe for your stay in Paris.We really appreciate your time taken to evaluate your experience with us.After analysing your scores, It is clear that we haven’t totally met your expectations. We would really appreciate if you can take some of your valued time to explain what we missed. For the inconvenience it caused please accept our sincerest apologies.If you consider us again for your future Parisian stay, I would love to personally welcome you back. Please do not hesitate to let me know if there is anything I can do to make your future stay with us a memorable one.Best regards,Andréa Quiros - Guest Relation

4/10 Poor

MICHAEL

Disliked: Amenities, property conditions & facilities

10/10 Excellent

miao

Stayed 3 nights in Dec 2022

10/10 Excellent

sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is centrally located and can walk to most attractions. The staff was really friendly and helpful, and knowledgeable. We really enjoyed our stay.
Response from Andrea Quiros - Guest Relation on Jan 26, 2023
Dear Mrs. SoniaThank you for choosing the Renaissance Paris Arc de Triomphe and for taking the time to share your valued feedback.Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We look forward to welcoming you back soon in ParisBest Regards,Andrea Quiros - Guest Relation

6/10 Okay

jimena

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good size bedroom but not as promoted (the balcony was minimum, and garden view was of an office building). Several maintenance issues with a few broken things in bedroom, and only one elevator working for almost the entire stay. Good location. Not a 5 stars as promoted.
Stayed 5 nights in Nov 2022
Response from Andrea Quiros - Guest Relation on Jan 26, 2023
Dear Mrs Jimena,First, I want to thank you for staying at the Renaissance Paris Arc de Triomphe for your stay in Paris.While I wish, you had the perfect experience, it is feedback like this that we learn from and use to improve and I really apreciate the time taken to share it with us.At the time, you were staying with us, one of our elevators was already out of service due to a big security issue that needs deep reparations, actually the whole machinary of the elevator is beeing changed and this is why it’s taking a long time. For the inconvenience it caused, I totally understand and I am deeply sorry. The safety of our guests is a priority and such service is an unavoidable necessity that should have been better explained. I am glad to hear that you still enjoyed several aspects of your stay with us and would love to welcome you back soon in Paris to ensure you enjoy that exceptional experience that so many of our guests have grown so fond of.Best regards,Andréa Quiros - Guest Relation

8/10 Good

Arlette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renaissance
This hotel was excellent, from the check-in to the check-out. Friendly and helpful staff. Excellent location for sightseeing in Paris. Beautiful room and view. All amenities were a great standard. Really enjoyed our stay.
Stayed 8 nights in Oct 2022

8/10 Good

Efi

Traveled with family
Liked: Staff & service
Needs some updates
Stayed 2 nights in Oct 2022
Response from Youssef GEM on Nov 5, 2022
Dear Efi,First of all, I would like to say how pleased we are that you chose to stay at the Renaissance Paris Arc de TriompheWe sincerely appreciate you taking a moment to review us here on Expedia.com. and we also sincerely appreciate any fair and constructive feedback that will allow us to further improve the services we provide, therefore your comments have been relayed to the relevant departments for immediate attention. In the meantime, we all hope that you may return very soon.Looking forward to welcoming back in ParisKindest regardsYoussef Moustaine ElalaouieGuest Experience Manager

10/10 Excellent

Aimee

Stayed 5 nights in Sep 2022

8/10 Good

Yasmin

Stayed 5 nights in Oct 2022

10/10 Excellent

Abderrahmane

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent service
Stayed 7 nights in Oct 2022
Response from Youssef GEM on Nov 5, 2022
Dear Abderrahmane,Thank you for choosing the Renaissance Paris Arc de Triomphe and for taking the time to share your valued feedback with us here on Expedia.com.Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We look forward to welcoming you back soon in ParisBest Regards,Youssef Moustaine ElalaouieGuest experience manager

10/10 Excellent

gaby

Stayed 3 nights in Oct 2022

4/10 Poor

Wil

Stayed 14 nights in Sep 2022

8/10 Good

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel with superb location to all tour attractions.
Stayed 5 nights in Sep 2022
Response from Youssef GEM on Nov 5, 2022
Dear Roger,Thank you for choosing the Renaissance Paris Arc de Triomphe and for taking the time to share your valued feedback.Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations especially regarding the location. Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. We look forward to welcoming you back soon in ParisBest Regards,Youssef Moustaine Elalaouie Guest experience manager

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

10/10 Excellent

Jeries

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property very friendly staff, visited the property with my family if two kids, a lot of things are with in walking distance. Metro, train, bus less than 1 min walk.
Stayed 4 nights in Aug 2022

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to stored and the arx
Stayed 1 night in Aug 2022

10/10 Excellent

Mahnoosh, west new york

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff, modern hotel, spacious comparing to european hotels. I would definitely go back.
Stayed 6 nights in Aug 2022

10/10 Excellent

Bolaji

Stayed 4 nights in Aug 2022

10/10 Excellent

Tonderai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location for convenient travel around Paris city center
Stayed 3 nights in Aug 2022

10/10 Excellent

Bertille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property… it was clean, accessible, and close to everywhere I wanted to go see.
Stayed 4 nights in Jul 2022

10/10 Excellent

Amir Reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jul 2022