Ratings based on 297 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Alan Vegas from las vegas nv

Avoid this hotel.

Posted Apr 13, 2014
Hotel is old. Even the newly renovated room is bad. Leakibg plumbing, ceiling paint chip/crack. Tub is set over the previous tub, so it sits another 3 to 6 inches higher.
4 out of 5
Recommended
for Everyone
by Mark from London

Great location.

Posted Apr 8, 2014
Good hotel, comfortable accommodation and brilliant location.
2 out of 5
by Patrick from O

OK price, old small noisy rooms

Posted Apr 6, 2014
The $130-140 price was good for the location, but the actual hotel was incredibly out dated. My room was teeny and old - the window leaked in air and street noise - even on the 19tj floor and the heat only blew cold air through the room. The service was very good - as the Hyatt group bought this tired old hotel only a year ago. I'd Wait for the renovations to be done before booking again.
2 out of 5
by A verified traveler

Central but run down

Posted Apr 3, 2014
Cons: room size, furnishing etc.
Location: Centrally located but a long walk from the Metro and poorly signed (there was just one small sign from within the shopping area)
The Hyatt Regency may have a large reception area with a marble floor but the room/bathroom were very basic, minimal toiletries supplied for 1 person (we were 2), room was pretty small, I'd asked for a twin room but got a double. Shabby hallways. Overall very disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for the Arc, Champs Élysées & Eifl

Posted Mar 29, 2014
Very helpful staff with good approach to customers.
Comment from
Jan 1, 2014
Thank you very much for your nice review. We are delighted that you enjoyed your stay with us. We will be more than happy to welcome you back soon with us
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 21, 2014
staying in Hyatt Regency Paris Etoile is realy great location , its the center of the city and all transportation the just in front of the door even the bus from and to the airport too .
Comment from
Jan 25, 2014
Dear Customer, Thank you for your comment; I was delighted to read that you enjoyed your stay with us. I hope that you were able to visit Paris’ many attractions including its most famous avenue, Champs Elysées, which is not far from the hotel. Best Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy to use subways. Next to station

Posted Mar 17, 2014
Shower was an adventure. Water temperature changes often from hot to cold and back. We talked with others that had the same experience
Comment from
Jan 25, 2014
Dear Customer, Thank you very much for taking the time to share your experience at Hyatt Regency Paris Etoile. We are sorry to read that your bathroom was not fully-functioning. I have shared your comments with the manager, so this doesn’t happen again. Again sorry and we hope to welcome you back soon. Best Regards,
5 out of 5
Recommended
for Everyone
by FFC38 from Bournemouth

First Class

Posted Mar 5, 2014
Pros: The Staff
Location: Very close to the Metro Sation through a Shopping Mall making easy to explore Paris.
We had a great time in Paris and this hotel is so nea tor all the main sites either by foot or Metro. The Staff were first class and were always on hand to help you and made you feel very welcomed. The rooms are a good size and have everything needed to make for a good stay.
Comment from
Jan 12, 2014
Dear Guest, Thank you for taking the time to write such a nice review about your stay at Hyatt Regency Paris Etoile. We are delighted to learn that you enjoyed your stay and appreciated our service. One of our priorities is to keep providing a higher quality of service. Our location is indeed very useful as it is in the centre of Paris and this gives guests easier access to shopping, sight-seeing, business activities and transport. We look forward to welcoming you back very soon. Best regards.
4 out of 5
Recommended
for Everyone
by Lorry from Los Angeles, California

For an event at Palais des Congres

Posted Mar 5, 2014
Pros: This hotel was in the perfect location for attending an event at the Palais des Congres, well located, and transportation of all varieties available.
Cons: This hotel should finish renovating the rooms!
Location: Palais des Congres, Arc de Triomphe, Champ-Elysee
If you are attending an event at the Palais des Congres, then you can't beat the Hyatt. Yes, most of the rooms are out of date but they are clean and comfortable and the service is excellent. There are plenty of cafes and restaurants across the street and most are open late. Most of the rooms have not been updated and they are not fancy but they are roomy by European standards. Beautiful views. Walking distance from the Arc de Triomphe and Champ-Elysee. Stations for train, metro, bus right on sight and it is a pick up/drop off location for Les Cars which provides an inexpensive bus service to and from CDG and Orly. There is a mall between the Hyatt and the Palais de Congress which also provides a few places for coffee (including a Starbucks if you are so inclined) and a pharmacie in case you forgot or are in sudden need of some personal items. It will be my choice of hotel for future events at the Palais des Congres but not for every trip to Paris.
Comment from
Jan 12, 2014
Dear Guest, Thank you for taking the time to let us know about your experiences at Hyatt Regency Paris Etoile. We are glad to learn that your enjoyed your stay with us. On your next visit we suggest that you visit Bar la Vue on the 34th floor, as this will give you an amazing view of the city. All our rooms and public areas will be renovated this year. Our goal is to create a unique experience for our guests and give them a memorable stay. We really look forward to welcoming you back again soon. Best regards.
2 out of 5
by A verified traveler from the netherlands

Beware of the NOT 4* floors!!

Posted Mar 1, 2014
Pros: The reception, staff and shopping centre next door!
Cons: Rooms on the 11th floor very outdated!
Location: Nice location,40 minutes walk to the Eiffel Tower. Great shopping centre attached to the hotel, nice boutique shops! Some lovely restaurants close by
We had two rooms connecting and there was five of us but the rooms are small and only sleep two so it was cramped. We we're put on the 11th floor and it was like something out of the 1970's!! Really out dated and the whole hotel should not be clased as a four star as this is really misleading. The floors that were revamped looked up to date but we were disappointed with ours :(. I think that they should make sure they are not fooling their customers by false advertising. Luckily my children were just happy they could see the EiffelTower from the room (the only bonus). The reception is lovely and the staff extremely friendly. Tip: pay online for parking around the corner as this hotel charges 50 euros a day!!
Comment from
Jan 12, 2014
Dear Guest, First of all, thank you for taking the time to write some comments about your stay at Hyatt Regency Paris Etoile. We are indeed glad that you appreciated the quality of service provided by our staff. Nevertheless, we are disappointed that you didn’t enjoy your stay with us completely, and we will discuss your complaints with our Manager to avoid these incidents happening again. As for our rooms, they will be renovated this year. Our goal is to create a unique experience and provide our guests with a memorable stay. We hope that we will have the opportunity of welcoming you back again soon. Best regards