Ratings based on 844 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Campinas, São Paulo

Muito agradável e bela localização!

Posted Feb 23, 2015
Muito agradável e bela localização! Todas as facilidades de um shopping mais Metro dentro do complexo!
4 out of 5
Recommended
for Couples
by A verified travelerfrom NSW

Paris Hyatt Regency Etoile

Posted Feb 16, 2015
Pros: Close to Metro. Modern conveniences and nice views if you are on a floor higher than surrounding buildings.
Cons: Maintenance. Restaurant Menu. Extremely limited choices making it more of a cafe style eatery. Burgers and club sandwiches are not main courses.
Location: Close to the Arc de Triomphe and Champs Elysee ( 10 min walk ) Small shopping centre with access from motel.
Stayed 2 nights over a 4 day period where we left and returned to the hotel after travelling. Modern multistorey building with a shopping centre complex below. The motel has excellent sized rooms compared to most Parisien establishments and the reception/concierge staff were courteous. Pricing is comparative with most 4 star motels in Sydney CBD however the motel is a far cry from that of the Park Hyatt in either Sydney or Melbourne. Our first night saw the reverse cycle room a/c unit break down with water dripping through a split in the bathroom ceiling. This was clearly an existing problem considering the old water stains along this crack. Reported to reception staff following morning which was met with a slight disdain. Ah, the french ! Second night was a better scenario with a remodelled room which had obviously undergone a renovation compared to the first room considering the decor, furniture amenities etc....... All in all, a reasonable motel which is value if your expectations are grounded though the a/c problem was a pain.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Good proximity to most popular areas

Posted Feb 14, 2015
Pros: Safety paramount during seige in Paris just as we arrived. Hotel staff very accommodating to our needs. Greeted with a smile always. Enjoyed pianist
Cons: Room supplies could be improved. lack of toiletries : had to asked for another soap each day : only provided 1 for people. Otherwise excellent.
Location: Hotel staff provided advice and very friendly and co-operative.
Excellent proximity to popular tourist attractions : Underground train at Palais Congress excellent. Considering we had just arrived and seige next day, hotel security excellent. We felt safe. Business staff very helpful for internet facilities. So calming at night to relax in foyer and listen to pianist. He was so obliging to play requests : very talented : mostly enjoyed his selection of classic songs : so romantic for our 40th Wedding Anniversary, which was the reason for our trip to Paris : 1st time. Just beautiful!
4 out of 5
Recommended
for Everyone
by A verified traveler

Old facilities but good location

Posted Feb 6, 2015
Old facilities but good location. It is a nice hotel when they complete their renovation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Posted Jan 29, 2015
Room wasn't always cleaned every day and or replenished with bathroom toiletries. Staff was not as friendly as I anticipated. Hotel consierre was excellent.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom SEOUL

교통이 아주 편리하고 경치가 멋진호텔

Posted Jan 28, 2015
Pros: 편리한 교통(M,RER), 지하 아케이드 쇼핑몰(MARKET). 에펠답뷰(NICE VIEW)
Cons: 객실이 낡은것은 사전에 인지했기때문에 큰 불만은 없었으나... 체크인후 방에 들어갔을때 화장실에 쓰던 면봉이 떨어져 있어서 청소 상태가 불량하다고 느꼈다
교통이 편리하고 객실의 뷰(CLUB ROOM) 도 너무 좋았으며 편의시설이 지하에 있어서 이용하기 좋았다. 객실이 낡은것은 사전에 인지했기때문에 큰 불만은 없었으나... 체크인후 방에 들어갔을때 화장실에 쓰던 면봉이 떨어져 있어서 청소 상태가 불량하다고 느꼈다
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Lebanon

Convenient

Posted Jan 26, 2015
Very convenient especially when congress at "palais des congres " Good shops at the palais 2 metro stations from champs elysees Nice view from room (I was in the 25th floor)
2 out of 5
by A verified travelerfrom Ohio

The Renovation Can't Come Fast Enough

Posted Jan 19, 2015
Pros: Location enables quick access to metro through a shopping mall. Easy to get anywhere fast. Affordable. Excellent club lounge staff, view, food.
Cons: See the information about my experience.
Location: Super close to metro and connected to a shopping mall. You can get anywhere within 30 minutes for the most part. Decent restaurants nearby.
I stayed at this sorry excuse for a Hyatt Regency for 4 nights. The hotel is rundown and outdated. Hyatt just took it over apparently and will be renovating, but it's far below standard in the meantime. Plus the reno is supposed to take 18 months I think. Our bathroom smelled like urine all 4 days and that issue was never addressed. The shower curtain is cloth, smells like mildew and water gets all over the floor. They give you fewer toiletries than any hotel I've been in, but if you request them they have really nice stuff. The Hyatt bed is wonderful as always and the room itself was fine otherwise (just dated). The curtains were torn at the top and sunlight got through, but we just pushed a table up against them to hold them in place. We had great help from the front desk during our stay, and the concierge did great too. However, we had them book train tix to Milan..It cost 60 euros (30/ticket), but rather than wasting an 1.5hrs going to the station ourselves and dealing with language barriers, we had them book for us.They screwed up our booking and didn't seat us together for a 7hr train ride. I called 3-4 times and finally the concierge manager said it wasn't a big deal, I was being dramatic, etc. I protested that I spent 60 euros on having his team book for us, so he suggested I just book it myself next time! Hyatt CS in the US tried their best to clean it up and make sure I'm willing to try Hyatt again, but that guy's attitude toward me was the worst CS ever.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom san biagio di osimo

hotel confortevole.

Posted Jan 7, 2015
Cons: Gli ascensori
Location: posizione centrale champs elysees vicinissimo
Hotel confortevole per la location,metropolitana praticamente all'interno dell'hotel,4 stelle un po vecchiotto,bar al 33 piano, visuale mozzafiato della citta (1 mojito e una birra 42 euro) ho avuto difficolta nell uso degli ascensori.La fermata degli autobus per gli aeroporti e' a soli 100 metri! Si raggiungono gli champs elysees in 15 minuti di piacevole passeggiata.
Comment from Hotel Management
Jan 19, 2015 by Guest Relations, Hotel Management
Thank you for your kind comments. We are glad to read that you enjoyed your stay with us. We look forward to welcoming you back again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

CDG空港よりエールフランスのバスでホテル前着でアクセス便利です。

Posted Jan 7, 2015
Pros: スタッフの応対は良かったです。
Cons: 冷蔵庫がいると思います。
Location: 凱旋門まで徒歩で15分程度です。
凱旋門まで徒歩で15分程度、ホテルに隣接しているモールにはスーパーやPaulがあり、さらに メトロまで続いているので便利です。お湯がほしいと言ったらT-FALを貸してくれました。滞在中は使用できました。ただ、冷蔵庫がないので不便でした。
Comment from Hotel Management
Jan 19, 2015 by Guest Relations, Hotel Management
Thank you for your feedback. We are glad to read that you enjoyed the location, and we are sorry for the desagrement with the hot water. The hotel is being renovated shortly. Our goal is to create a unique experience and provide our guests with a memorable stay. We look forward to welcoming you back again soon. Best regards,