Ratings based on 327 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
75% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Awful, run down hotel in poor location

Posted Jul 15, 2014
One of the most horrible hotels I've ever stayed in, extremely run down, unfriendly staff, total rip off bar (13 euros for a diet coke), dirty carpets, smelly room, poor breakfasts. Worth 50 euros max. Pictures are deeply miss-leading. This is a shabby, nasty overpriced hotel.
Comment from Hotel Management
Jul 18, 2014 by Guest Relations, Hotel Management
Thank you for your comment. Please accept our sincere apologies for the inconvenience caused by the room. We would like to inform you that the hotel will undergo renovation later this year, in order to offer our guests a truly unique experience. We hope that we may have the chance to welcome you back in the future, under more favourable conditions, to regain your trust in Hyatt Regency Paris Etoile. Thank you again for sharing your experience with us. Best regards ,
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great location but rooms need more amenities

Posted Jul 15, 2014
Pros: I loved the location and the staff were very pleasant and friendly
Cons: The rooms are very basic, bare and lack general amenities given the high price. An alarm clock should be a given.
Location: Walking distance to the Champs Elysees, easy access to the metro and RER. Lots of shopping, restaurants and cafes. A great neighbourhood
Overall, I enjoyed my stay at the Hyatt Regency. Its location is fantastic and the fact that it is connected to the Convention Centre is a real plus for people taking part in conferences.
Comment from Hotel Management
Jul 18, 2014 by Guest Relations, Hotel Management
Thank you very much for your kind review. We are delighted to hear that you have enjoyed your stay with us. Our location is indeed practical, we are situated in the middle of several accomodations , in order to make your visit in paris easier. Let us know if you need anything while staying with us on your next trip. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

partly refurbished room

Posted Jul 13, 2014
Pros: View from the bar on the 34th floor is terrific. Had a coupon for drinks there one night (courtesy of mentioning it was my birthday on check in).
Cons: They need to repaint the room. Apparently they are upgrading them this year.
Location: Convenient access to the conference center/Palais des Congres and to Air France bus to CDG, and to fine restaurants along Avenue des Ternes.
Had a room with a non-Eiffel tower view, though still quite spectacular, on the 28th floor. The main room suffered from peeling paint on the walls but the bathroom had been modernized and worked well. The free wifi worked fine, except during a period of upgrading over the last few days of our stay. Concierge had very good suggestions for restaurants, shopping. Check-in and check-out was smooth. There is a simple connection through the attached mall to the conference center which helped given that it rained almost the whole one-week stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from ND

Nice location, close to the sightseeings...

Posted Jul 7, 2014
Loved to stay in this hotel, beautiful view from my room which was located on the 28th floor. Also found staff quite helpfull, close to nice shops, definitely recommend to my friends !!!
2 out of 5
by A verified traveler from Redondo Beach, CA.

Rethink this hotel

Posted Jul 1, 2014
Pros: the staff and concierge were wonderful. excellent bar located on the 35th floor with an exquisite view of the eiffel tower!
Cons: refurbish the rooms
Location: didn't care for the location
location was fair, 5 minute cab to see the Arc.. the metro is located under the hotel. Staff was extremely helpful and friendly. The hotel rooms need remodeled. Rips in the carpet, nothing on the walls and terrible curtains that barely pull closed. We would stay in the "old Paris" neighborhood of St. Germain next time.
Comment from Hotel Management
Jul 5, 2014 by Guest Relations, Hotel Management
First of all, thank you for taking the time to share your comments about your stay at Hyatt Regency Paris Etoile. Please accept our sincerest apologies for the inconvenience you encountered during your stay. The hotel will undergo renovation in the beginning of next year. I am sure that you will be delighted with the guest experience of our new and improved hotel, and we look forward to welcoming you back. Best regards,
5 out of 5
Recommended
for Everyone
by Mr.G from Canada

Wonderful Hotel, center of everything!

Posted Jul 1, 2014
Wonderful Hotel, center of everything! On subway line, walking distance to Arch de Triumph and all major sites. Next door to Palais de Congress - Convention Center
Comment from Hotel Management
Jul 5, 2014 by Guest Relations, Hotel Management
Thank you for your nice feedback. We are glad that you enjoyed your stay with us. Please let us know if you need anything while staying with us on your next trip, and we look forward to welcoming you back again in the near future. Best regards,
3 out of 5
by A verified traveler

Ok Hotel, Concierge Bad Though

Posted Jun 27, 2014
The rest of the hotel staff was very kind but frankly, the concierge was terrible. They were unhelpful, unknowlegable and outright rude. After dealing with 5 different staffers from concierge at separate times, only Thierry helped us and was friendly. The others sent us to the wrong places or were unhelpful.
Comment from Hotel Management
Jun 30, 2014 by Guest Relations, Hotel Management
Thank you for your comment. We wanted to apologize for the disagreement that you had with our concierge. Good service is one of our top priorities, and we will make sure that this situation will not occur again. We are looking forward to welcoming you back Best regards,
4 out of 5
Recommended
for Everyone
by Ricky from London

close to amenities

Posted Jun 25, 2014
Pros: The hotel Bar is very good specially at night time where you can view the Eiffel Tower.
Cons: Would be nice to Have A TV satellite
Location: shopping center is adjacent to the hotel and the Train or Metro Station is right next door.
The hotel staffs are very helpful, very convenient to metro station,clean and nice hotel. we would stay here again whenever we are in Paris.
Comment from Hotel Management
Jul 1, 2014 by Guest Relations, Hotel Management
Thank you very much for your kind comment. We will be more than happy to welcome you back best regards, Public relations manager
4 out of 5
Recommended
for Everyone
by Vanessa from NY, NY

Perfect view of Eiffel Tower!

Posted Jun 16, 2014
Very friendly staff, perfect location for airport bus drop off and most amazing view of the city
Comment from Hotel Management
Jun 30, 2014 by Guest Relations, Hotel Management
thank you very much for this nice comment. We are very happy to read that you enjoyed your stay with us. We will be more than happy to welcome you back
2 out of 5
by Ikukumu

Nice location

Posted Jun 10, 2014
Pros: I only liked the location
Cons: For a 4stars hotel in the middle of Paris, It would be a great idea to think about some renovations of rooms.
Location: Very good location, near restaurants, shops and near Champs-Elysée and Arche de triomphe.
I stayed at this hotel from June 6th to June 9th 2014. My stay in this hotel was terrible. The first day I came, I was supposed to change room. The people of the hotel managed to change my room in my absence. I lost some items and nobody was able to handle my case despite my claim to a manager. This is really deceiving for a 4 stars hotel.
Comment from Hotel Management
Jul 8, 2014 by Guest Relations, Hotel Management
Thank you for taking the time to write a comment about our property on Expedia. Please accept our sincerest apologies for the inconveniences regarding room; we will share your comments so that this problem does not occur again. We hope that we will have the opportunity to welcome you back on your next visit to Paris, and provide you with high quality of service.