Ratings based on 818 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom SEOUL

교통이 아주 편리하고 경치가 멋진호텔

Posted Jan 28, 2015
Pros: 편리한 교통(M,RER), 지하 아케이드 쇼핑몰(MARKET). 에펠답뷰(NICE VIEW)
Cons: 객실이 낡은것은 사전에 인지했기때문에 큰 불만은 없었으나... 체크인후 방에 들어갔을때 화장실에 쓰던 면봉이 떨어져 있어서 청소 상태가 불량하다고 느꼈다
교통이 편리하고 객실의 뷰(CLUB ROOM) 도 너무 좋았으며 편의시설이 지하에 있어서 이용하기 좋았다. 객실이 낡은것은 사전에 인지했기때문에 큰 불만은 없었으나... 체크인후 방에 들어갔을때 화장실에 쓰던 면봉이 떨어져 있어서 청소 상태가 불량하다고 느꼈다
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Lebanon

Convenient

Posted Jan 26, 2015
Very convenient especially when congress at "palais des congres " Good shops at the palais 2 metro stations from champs elysees Nice view from room (I was in the 25th floor)
2 out of 5
by A verified travelerfrom Ohio

The Renovation Can't Come Fast Enough

Posted Jan 19, 2015
Pros: Location enables quick access to metro through a shopping mall. Easy to get anywhere fast. Affordable. Excellent club lounge staff, view, food.
Cons: See the information about my experience.
Location: Super close to metro and connected to a shopping mall. You can get anywhere within 30 minutes for the most part. Decent restaurants nearby.
I stayed at this sorry excuse for a Hyatt Regency for 4 nights. The hotel is rundown and outdated. Hyatt just took it over apparently and will be renovating, but it's far below standard in the meantime. Plus the reno is supposed to take 18 months I think. Our bathroom smelled like urine all 4 days and that issue was never addressed. The shower curtain is cloth, smells like mildew and water gets all over the floor. They give you fewer toiletries than any hotel I've been in, but if you request them they have really nice stuff. The Hyatt bed is wonderful as always and the room itself was fine otherwise (just dated). The curtains were torn at the top and sunlight got through, but we just pushed a table up against them to hold them in place. We had great help from the front desk during our stay, and the concierge did great too. However, we had them book train tix to Milan..It cost 60 euros (30/ticket), but rather than wasting an 1.5hrs going to the station ourselves and dealing with language barriers, we had them book for us.They screwed up our booking and didn't seat us together for a 7hr train ride. I called 3-4 times and finally the concierge manager said it wasn't a big deal, I was being dramatic, etc. I protested that I spent 60 euros on having his team book for us, so he suggested I just book it myself next time! Hyatt CS in the US tried their best to clean it up and make sure I'm willing to try Hyatt again, but that guy's attitude toward me was the worst CS ever.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom san biagio di osimo

hotel confortevole.

Posted Jan 7, 2015
Cons: Gli ascensori
Location: posizione centrale champs elysees vicinissimo
Hotel confortevole per la location,metropolitana praticamente all'interno dell'hotel,4 stelle un po vecchiotto,bar al 33 piano, visuale mozzafiato della citta (1 mojito e una birra 42 euro) ho avuto difficolta nell uso degli ascensori.La fermata degli autobus per gli aeroporti e' a soli 100 metri! Si raggiungono gli champs elysees in 15 minuti di piacevole passeggiata.
Comment from Hotel Management
Jan 19, 2015 by Guest Relations, Hotel Management
Thank you for your kind comments. We are glad to read that you enjoyed your stay with us. We look forward to welcoming you back again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

CDG空港よりエールフランスのバスでホテル前着でアクセス便利です。

Posted Jan 7, 2015
Pros: スタッフの応対は良かったです。
Cons: 冷蔵庫がいると思います。
Location: 凱旋門まで徒歩で15分程度です。
凱旋門まで徒歩で15分程度、ホテルに隣接しているモールにはスーパーやPaulがあり、さらに メトロまで続いているので便利です。お湯がほしいと言ったらT-FALを貸してくれました。滞在中は使用できました。ただ、冷蔵庫がないので不便でした。
Comment from Hotel Management
Jan 19, 2015 by Guest Relations, Hotel Management
Thank you for your feedback. We are glad to read that you enjoyed the location, and we are sorry for the desagrement with the hot water. The hotel is being renovated shortly. Our goal is to create a unique experience and provide our guests with a memorable stay. We look forward to welcoming you back again soon. Best regards,
2 out of 5
by A verified travelerfrom Florida

The only advantage to this hotel is the location.

Posted Jan 6, 2015
Pros: Location
Cons: Room Quality/Customer Assitance
The hotel is in a good location. The rooms are in terrible shape I requested a king bed and got two doubles. When I went downstairs to complain about the bed and the shape of the room (drywall patches/extremely poor condition) I was told a renovated room would be an extra 35 Euro a night which I declined, and that they would bring a new mattress while we were out for dinner. They did not bring a new mattress they just put king size sheets over the two double beds and if you were to lay in the center the two would spread apart. Overall my worst hotel experience of my entire two and a half week Europe vacation. I stayed in Warsaw, Berlin, and Amsterdam and I would not recommend this hotel in Paris to anyone.
Comment from Hotel Management
Jan 19, 2015 by Guest Relations, Hotel Management
Thank you for your comment. We are sorry to read that you did not enjoy your stay with us. All of your comments have been shared with our team. We will shortly begin rejuvenating this classic property in order to provide our guests with an improved Hyatt experience. We look forward to having the opportunity to welcome you back again soon, so that we can exceed your expectations. Best regards,
2 out of 5
Recommended
for Everyone
by A verified travelerfrom japan

立地は最高、中身は。。。

Posted Jan 4, 2015
年末年始を過ごしました。 空港からエールフランスバス、 エトワール行きに乗り、 ポルトマイヨーで降りたらすぐホテルです。 ホテル➡︎パレドコングレ(百貨店)➡︎ポルトマイヨー(地下鉄や電車の駅)につながっているので 雨でもさむくても助かりました。 パレドコングレのスーパーは 水も安く、 モンサンミッシェルクッキーや マキシムドパリ、エディアール、 フォションなど主要なお菓子や紅茶、コーヒーは揃います。 スーパー隣のPaulのパン屋さんで朝ごはんが食べられますが、 焼いたパンは8時から、 サンドイッチは9時からだから少し遅く、Paul向かいのサンドイッチやさんが早くやらやっていて便利で美味しい。 ホテル周辺のレストランにふらっと入ったら食事もクレープも最高の味! お正月にパレドコングレは営業していると書いてあるサイトが多いですが、スタバしかやってません。 ホテル自体は係の人に差があります。明らかにアジア差別者で へいきで待たせる人もいれば 笑顔でもてなす人も。 荷物を預ける所は態度は最低。 驚くのは1/1ホテルのレストランの朝ごはんが営業していなかったこと!やる気ない! 隣のメリディアンで食べました。 部屋は狭く設備は最低限、 お湯を沸かすポットもなく 歯ブラシはありません。 ホテル内で一度だけ通りに面したれでディナーを軽く食べました。 係の人の態度も良く、オニオングラタンスープ美味しかったです。
Comment from Hotel Management
Jan 19, 2015 by Guest Relations, Hotel Management
Thank you for your feedback. We are sorry to hear that you did not enjoy your stay with us. Thank you for your comments, it helps us to improve and reassess our offers. We will be more than happy to welcome you back again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice Hotel close to the metro

Posted Dec 31, 2014
Pros: Location to metro
Cons: Food is okay
Location: Champ des Elysees in walking distance, can jump on the metro to get to anything else.
The hotel is attractive and clean, and is literally a 30 second walk to the metro. It is also about a 10 minute walk to the Champ des Elysees. The rooms are tiny, but that is standard for hotels in Europe.
Comment from Hotel Management
Jan 19, 2015 by Guest Relations, Hotel Management
Thank you very much for your kind comments. We are immensely glad to read that you enjoyed your stay with us. It will be a true pleasure to welcome you back again soon. Best regards,
4 out of 5
Recommended
for Families
by A verified travelerfrom アメリカ

エッフェル塔ビューが最高

Posted Dec 30, 2014
Pros: 眺望と交通至便。ショッピングアーケード隣接も便利。接客態度や朝食も合格点。
Cons: 窓の隙間や電球切れなど、メンテナンスに課題あり。
Location: シャンゼリゼや凱旋門は徒歩圏内。渋滞がなければ空港からも30分以内。
部屋の設備にいくつか難点があり、Hyatt Regencyのクオリティーには程遠く残念。それでも、部屋からのエッフェル塔の眺めは最高で、他のホテルでは得られない満足感があり、眺望を優先する方には絶対おススメ。凱旋門も徒歩圏内で、交通至便であることもセールスポイント。
Comment from Hotel Management
Jan 19, 2015 by Guest Relations, Hotel Management
Thank you very much for your nice comments. We are glad to read that you enjoyed your stay with us, as well as the views. It will be a true pleasure to welcome you back again soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Eiffel view from the room

Posted Dec 30, 2014
Pros: the roof bar and the views were amazing
Cons: par for the course..
Location: Entrecote restaurant if you can wait in the Q or Chez Georges. Walking distance to Arc de Triumph and shopping destinations.
Friendly staff, helping throughout. Good location! For Valet parking book in advance but the car park is near by!par
Comment from Hotel Management
Jan 19, 2015 by Guest Relations, Hotel Management
Thank you for your feedback. We are glad to read that you enjoyed your stay with us. We look forward to welcoming you back to the “city of lights”. Best regards,