Very friendly and helpful staff, big, big rooms, comfortable beds, delicious restaurant, fantastic breakfast buffet-really, best I have ever had at any hotel. Close to metro as well. Really nice perks at the hotel, including free mini bar(no alcohol in there, but snacks and drinks), free wifi phone to use- this saved us many headaches as we did not have a local phone to use for maps, 20% off in the restaurant. There were a few things that did not work well; when you arrive, there is a big glass cube in the courtyard where you find the reception desk. Every person goes there and finds nobody at the desk. The people are in an office underneath this area and when you ring the bell, they come up. All that is required is a sign to say please ring the bell for service, but there is none, so each person is confused on arrival. Our room had a separate room with a toilet that had an automatic light. Seems great except that it shut off every 7 seconds! The staff tried to fix it. The AC in our room did not work well and my mother’s room was always quite cold. We had a gigantic shower, but there was no place to put any soap or shampoo. Someone had added a cheap shower caddy that everything fell out of. My mother’s room had a gigantic bathtub that was unfillable because of its size and there was a shower head to use, but no curtain. After a day of walking all over Paris, it would have been very nice to have a shower. Last, there is no information sheet about the room. Area of townis rough