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Reviews of Mercure Paris Arc de Triomphe Etoile

4 out of 5
Mercure Paris Arc de Triomphe Etoile
27 Avenue des Ternes, Paris, Paris

Reviews

8.2

Very Good

Rating 10 - Excellent. 29 out of 70 reviews" "
Rating 8 - Good. 25 out of 70 reviews" "
Rating 6 - Okay. 10 out of 70 reviews" "
Rating 4 - Poor. 4 out of 70 reviews" "
Rating 2 - Terrible. 2 out of 70 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Olga

Liked: Staff & service, property conditions & facilities, room comfort
The cleanliness not top notch
It was a great experience. However the housekeepers seem to cut corners. For instance the soap holder in the shower was dirty my entire stay (10 days). I never used it. The side of the floor close to the window remained dusty. On the day I checked-in the towels didn’t look fresh they had multiple stains unfortunately I found it out after my shower. I gave it the benefits of the doubt thinking that at least they’ve been washed but later in the week, my used towels were folded and put back on the shelf like in lieu of new ones. Mind you they were on the floor. Other than that the staff was really nice. The location is great . Everything you might need is at walking distance.
Stayed 9 nights in Jul 2023

10/10 Excellent

Phyllis

Stayed 5 nights in Jun 2023

8/10 Good

Benigno

Liked: Property conditions & facilities, room comfort
Hotel is good, clean and organized
Stayed 2 nights in May 2023

8/10 Good

Shaul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

8/10 Good

Thomas, Royston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in walking distance to various metro lines. Staff were so friendly and helpful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Samih

Stayed 2 nights in Nov 2022

2/10 Terrible

Fazal

Stayed 2 nights in Apr 2022

10/10 Excellent

Elena

Stayed 1 night in Apr 2022

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
i like the location of the hotel. it is also clean.
Stayed 3 nights in Dec 2021

8/10 Good

Suresh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

FABIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Amy, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's a lovely and clean space, downside is that it's very small
Stayed 3 nights in Feb 2020

6/10 Okay

Maria E

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

martajae, Madrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel although rooms are a bit small. The location is great.
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Had to use the bath robe to mop the dirt up off the floor. Say they recommend deliveroo for food as they only serve breakfast but then make you come down and get it after saying they let the drivers come up. No Iron was available when I requested one so had to steam up the bathroom to get rid of the creases in my clothes
Stayed 3 nights in Sep 2019

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
the lift might need modification
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

melanie

Disliked: Cleanliness, staff & service
Good location, good business hotel but basic
Unfortunately the shower was dirty, my towels were dirty, and when I asked for new towels I had to wait until the morning which was unfortunate. The amenities were decent, and the staff very friendly. Breakfast was overly expensive for what it was. The room otherwise spacious and clean Good location
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
.Staff was very friendly. Room was quite small.....
Stayed 2 nights in May 2019

10/10 Excellent

Mariane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
The location is great and the hotel is clean.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019

4/10 Poor

David

Liked: Room comfort
Disliked: Staff & service
Poor Checkin /Bathroom experience
Just so you know that all bathrooms in this hotel are not the same, they do not give you a choice on checkin.. So if you like a bath or shower please request, the default is not shower. If you dont request and then change the staff at the front desk seem to take offence at the fact that you didnt request on check in and they're doing you a massive favour by changing room type
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Hotel was very average at best there is a lot better in paris
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Princilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My now go too place, in Paris
Small but gorgeous Hotel. Staff was very helpful and friendly. Very close to attractions and shopping areas. Supermarkets and restaurants will stay again
Stayed 2 nights in Feb 2019

10/10 Excellent

Lm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how friendly the staff was and how close it was to everything.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 9 nights in Feb 2019

8/10 Good

ASSEM

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything: metro, bakeries, restaurants, and a grocery shop next door. Staff was very professional and helpful.
Stayed 9 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 9 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 9 nights in Feb 2019

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s very good location. And the staffl very friendly. And it’s near the champs elyssee and the arch the triumph . I’ll recommend this hotel.
Stayed 1 night in Mar 2019

6/10 Okay

Tamsin

Disliked: Cleanliness
Couple weekend away
Stayed 2 nights in Mar 2019

10/10 Excellent

Francisco

Stayed 1 night in Aug 2023

8/10 Good

Hadi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Dheeraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

albina

Traveled with family
Liked: Cleanliness
La habitación muy cómoda, muy limpia No nos gustó la ubicación, está al costado de un cabaret y las personas que allí estaban, sobretodo por la noche no nos gustó
Stayed 3 nights in Mar 2023

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Elisabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

jean-alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

GUY

Stayed 1 night in Nov 2022

10/10 Excellent

Batyrbek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freundliche Personal. Sauberes Zimmer. Zentrale Lage. Frühstuck war ok.
Stayed 1 night in Aug 2022

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

6/10 Okay

Christian

Business traveler
Liked: Cleanliness
Stayed 1 night in Sep 2021

6/10 Okay

Youngsang

Stayed 2 nights in Sep 2021

10/10 Excellent

Egizia Raliza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
tutto ok
Stayed 5 nights in Sep 2021

10/10 Excellent

Pierre

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2020