Ratings based on 77 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Sydney, Australia

Great hotel, friendly staff, convenient location

Posted Sep 6, 2014
Pros: Great location and fantastic friendly staff
Fantastic spot to base your holiday in Paris! right near the Richelieu-Druoot tube station, a short walk up to the Louvre and along to the famous Opera Garnier (both amazing sites!!). Staff are more than welcoming and able to assist with any queries - always pleasant even with our broken French. The room was very spacious and had been recently renovated - we were quite impressed as we'd heard of some hotels with particularly small rooms so hadn't expected a room so large (kind bed with sofa and a very large bathroom) Lovely restaurants all within minutes of the hotel. We would definitely stay here again and highly recommend!
1 out of 5
by A verified traveler from Geneva

Building site, abusive staff

Posted Aug 26, 2014
The entrance is a building site that you often have to wait to pass. Plaster fell on the head of another guest. The "24-hour" temporary reception was empty at night, I had to call the main customer service number to finally get someone to re-magnetise my card (for the third time - how hard can it be?). Then the staff member was abusive and screamed at me. Never again.
2 out of 5
by A verified traveler from Burnley, Lancashire

The lobby looked like a building site

Posted Aug 24, 2014
Pros: The staff were very helpful when asked about wi fi etc... Also explaining about the metro and which one to take for our destination.
Cons: Addition of bedside drawers and proper cups to drink out of
Location: The location was quite good with a metro five minutes away with restaurants.20 minute the other way brings you to the Opera House then to The Louvre
The hotel was being renovated at a busy time in August and looked terrible from the outside. The lobby looked like a building site as the reception had been moved to the first floor. The were sawing in the next room to the breakfast room and dust was getting everywhere. The hotel should have been closed whilst such work was being done. The rooms were nice but small and with no drawers. Coffee/tea making facilities consisted of paper cups with paper sticks for spoons. The bathroom however was very nice and the shower was a large walk in shower.
3 out of 5
for Everyone
by A verified traveler from New York

Lobby under construction

Posted Aug 24, 2014
Pros: Quaint. Staff were friendly enough.
Cons: It would be best to state clearly which hotels have on-going construction work at time of booking.
Location: It's in the theatre district. Boutiques and cafes abound. The Eiffel tower is about two miles away. I nice leisurely walk. Quite scenic.
The whole entrance to the hotel including the lobby at street level was under construction. This was not stated at the time of booking. I had to dodge construction workers and power strips getting into the and from the hotel. The stairs were dusty from the construction. The good thing though is that it seemed the work was nearing completion around the time I was departing. It would have been nice to know about the work in advance at the time of booking.
4 out of 5
for Everyone
by A verified traveler from new york

Close to everything

Posted Aug 19, 2014
Nice hotel newly refurbish . There were still construction going on but did not bother us at all would definetly go back
4 out of 5
for Couples
by A verified traveler from Santo Domingo

Very cosy...excellent location and great price

Posted Aug 17, 2014
Location: Visit Rue Saint Anne, Opera Garnier, Grandes Magasins, Bourse, Eglise Saint Roch, all center Paris was walking distance.
Rooms were modern and comfortable, location was amazing. I had a room with view over the Passage des Princes, I lived in Paris for 5 years, so I really appreciated this view. Staff was very friendly although sometimes I had the impression they were still in training process, but always willing to help and make you feel at home. Special remark of the gentleman in the front desk who coordinated my taxi and check out at 5AM, and was kind enough to help me downstairs with my luggage. Given the time streets where empty so he made me feel safe and accompanied. If you want a quiet and calm hotel in a very accessible zone in Paris, Mercure Opera Cusset is the place.
4 out of 5
for Everyone
by A verified traveler

Great location, enjoyed my time

Posted Aug 17, 2014
Great location, enjoyed my time very much. Very clean
4 out of 5
for Everyone
by A verified traveler

Sexy and conveniently located

Posted Aug 12, 2014
Pros: The sexiness and location.
Cons: The lobby, but they are working on that.
Small rooms, but sexy atmosphere, but then again, it is Europe. The lobby is being renovated, but it didn't really interfere with any of the comfort or convenience of staying there. It's about a 10 minute walk from the Louvre and central to many other attractions. If walking 20-30 minutes to get somewhere is not your thing, then it may not be the best location. Just around the corner from many delightful and hip restaurants.The only challenge is if there are a few people checking in at once, it can get a bit crowded and the wait can take a few minutes longer than you would expect, but not really a big deal. Some additional notes: very good water pressure and internet connection. Overall a nice place and I would definitely stay again.
1 out of 5
by A verified traveler from Sydney, AUS

Refurbishment a nasty surprise

Posted Aug 5, 2014
The hotel was being renovated when we stayed there. I'm sure it will be lovely when it is finished, but for now it is horrible. No lifts, bad facilities, and staff that don't seem to care.
1 out of 5
by A verified traveler from K


Posted Jul 31, 2014
1. There is no decent reception 2. Lift is small not comfortable (lift not working, when is working nobody assist to bring the luggage, 3. No assistant to bring the luggage 4. Bad smell 5. No complimentary water daily 6. No security 7. furnitures are very bad