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Reviews of Mercure Paris Opera Lafayette

4 out of 5
Mercure Paris Opera Lafayette
7 rue de Trevise, 7, Paris, Ile-de-France

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 28 reviews" "
Rating 8 - Good. 13 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 5 out of 28 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Antoine, ASHBURN

Liked: Cleanliness, staff & service, property conditions & facilities
Need air conditioner working
Stayed 3 nights in Mar 2024
Response from MATTHIEU on Mar 26, 2024
Good morning,We understand your feelback, but in March we are still in Winter season and the Air conditioner is not still fonctionnal.We hope your coming back in our hotel and do everything to make your next travel wonderffull.Best regards,Matthieu T.Chief reception

8/10 Good

Christine

Stayed 4 nights in Dec 2023

10/10 Excellent

Gabrielle

Stayed 5 nights in Oct 2023

4/10 Poor

Adele

Business traveler
The rooms are too small for the price . But Denver at reception is AMAZING AND so helpful
Stayed 1 night in Sep 2023
Response from MATTHIEU on Oct 2, 2023
Madam/Mr REMY,We thank you for taking the time to write to us following your stay at Mercure Paris Opéra Lafayette. We are sorry that the service did not meet your expectations, particularly because of the size of the room, and we ask you to accept our most sincere apologies. Hotel rooms in the very center of Paris can be smaller than elsewhere, especially classic rooms, as described on our site. For a future stay, do not hesitate to book our Superior rooms which offer much more space. Looking forward to welcoming you soon, we ask you to believe, Madam/Sir, in the expression of our best feelings.Matthieu T. Reception manager

8/10 Good

Shelly

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

4/10 Poor

Andrew

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms far to small.
Stayed 1 night in May 2023

2/10 Terrible

Ahmeda

Disliked: Staff & service, property conditions & facilities, room comfort
It’s so bad experience
Stayed 1 night in Jul 2022

8/10 Good

Jose, Highland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to great food and transportation!
Stayed 2 nights in May 2022

2/10 Terrible

Jonathan

Liked: Cleanliness
Disliked: Staff & service, room comfort
So disappointing we left !!!!!
I feel cheated and have consequently discovered the hotel advertised as 3star. Upon leaving the hotel the staff admitted to being embarrassed. But there is no one else there. It is a poorly managed budget hotel. Surrounded by better hotels. This is a horrible misrepresentation from the moment you step inside the door. It is not a 4 star hotel. The staff don’t even stand behind the front desk. As they are trying to make the empty bar area/reception seem “full”. The “classic double room” just about accommodates a bed, there isn’t enough room for towels in the bathroom! There is a shower, sink & toilet with a sliding door. The toilet door doesn’t close as the “desk” blocks the door. No room There is one hook for a towel so if you have 2 guests you have no room for wet towels. The shower is fine but the shower hose is a grey plastic tube, adding to the poor quality of room. They supplied paper cups in toilet for tooth brush as due to the lack of room. There is no area/shelf for toiletries at sink. It is that small. The wardrobe had been filled with a fridge and safe. The rest of wardrobe can’t hold a coat or dress. Just some t’s and shirts. There are no luxury in this hotel room. It is not 4 star at any level. There is little or no sound proofing. You will hear your neighbors arrive and leave plus chat. Horrible
Stayed 2 nights in Mar 2022
Response from Laetitia NIVET - Hotel Manager on Apr 14, 2022
Dear Sir Definitely, our hotel is a four star hotel, we have been labelled on decembre 2021 by tourisme ministry as one. If our staff was so "emabarrassed", it was about you, who insisted we do not deserve our 4-stars. I am sorry if the hotel did not meet your expectations : - no, there is no reception with a desk : our staff is not hidden behing a desk to welcome you, they are IN FRONT OF YOU ! - yes, the soap is in a recycled plastic device, from the very famous "NUXE" brand - yes, the classic room, as described on the website, is a "small room". We did not lie about it. For a bigger room, you could have chosen the Superior or Privilege room for a better comfort Again, I am sorry if you weRe not satisfied. Sincerely

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff to be very kind and the room to be quite pleasing. I have no complaints about to spaces and feel as though it was worth the amount we paid. The only thing I would add is that getting into the hotel after the staff was gone at night was very confusing as we were not informed how to do that. I was lucky that another guest was leaving around the same time I was arriving back around 2am.
Stayed 2 nights in Mar 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique stay in quiet street!
Good, clean, renovated hotel. Great location. Quiet side street which makes a difference but close to all amenities. Very small boutique hotel with only 40 rooms. Good breakfast. Quality coffee always goes down well!
Stayed 3 nights in Mar 2022
Response from Laetitia NIVET - Hotel Manager on Apr 14, 2022
Thank you very much for your comment

10/10 Excellent

Julia

Stayed 4 nights in Jan 2024
Response from Hôtel Mercure Opéra Lafayette on Jan 31, 2024
Bonjour Madame et merci beaucoup pour votre retour positif ! Nous sommes ravis que votre séjour vous ai donné entière satisfaction. Nous vous accueillerons à nouveau avec plaisir dans notre établissement lors de votre prochain passage sur Paris ! Dans cette attente, prenez soin de vous !HadrienRéceptionniste

8/10 Good

Takuro

Stayed 3 nights in Dec 2023

6/10 Okay

Jean-François

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
de par la taille des chambres cet hôtel est loin de mériter 4 étoiles. c'était tellement petit qu'il n'y avait même pas de tablette pour poser sa trousse de toilette dans la salle de bain
Stayed 2 nights in May 2023

2/10 Terrible

INTERNATIONAL

Stayed 1 night in May 2023

10/10 Excellent

Olivier, Quebec

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bien situé ! Déjeuner très complet Propre
Stayed 4 nights in Oct 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Samantha

Stayed 2 nights in Jul 2022

8/10 Good

Sergio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Small but confortable
Stayed for 5 nigths during a business trip, the room was small but new and clean, walking distance to many places and subway options
Stayed 5 nights in Jul 2022

10/10 Excellent

Jahangir

Stayed 2 nights in Jun 2022

6/10 Okay

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The room was very small but comfortable and it had everything that you could need. In the night the entrance door is always closed. There is one staff member at the entrance to open it. If this person leaves for any reason, you will have to wait outside until this person comes back (I had to wait 10 minutes). Unfortunately they are renovating a building in front of the hotel, so it will be quite noisy in the mornings during the week.
Stayed 3 nights in Jun 2022

2/10 Terrible

Philippe

Stayed 1 night in May 2022

2/10 Terrible

Raphael

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Une honte !
Une honte ! Comment un établissement 4 étoiles peut se permettre de proposer des chambres aussi petites. C'est inadmissible. La salle de bain à la superficie d'un WC. On sent l'économie dans chaque millimètre de l'établissement. Même le check in se fait sur le coin d'une table parce que la hiérarchie à du décider qu'il serait bien d'économiser une banque d'accueil.... Bref, une honte !
Stayed 2 nights in Apr 2022
Response from PRIOLO Marilena on Apr 19, 2022
Bonjour, Je vous remercie d'avoir pris le temps de nous faire part de votre expérience dans notre établissement. J’ai bien noté votre insatisfaction au sujet de la taille de la chambre. Cependant le descriptif est assez clair sur notre site internet, pour un prochain séjour, n'hésitez pas à réserver nos chambres Supérieures ou Privilège qui ont un plus grand espace. Concernant le desk d’accueil, il ne s’agit pas d’une économie mais simplement d’une volonté de « casser les codes » de l’hôtellerie traditionnelle et créer plus de proximité avec nos clients. Je m’excuse si le concept n’a pas été expliqué lors de votre arrivée et je prends note de vos remarques. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre hôtel Bien cordialement, Marilena PRIOLO Directrice Adjointe

8/10 Good

Christelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement propre et bien situé par contre j’avais demandé sur l’application un parking , le parking est à 5 min à pied et 48 euros pour la nuit
Stayed 1 night in Feb 2022

8/10 Good

Gregory

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Sinan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolles Personal, gute Lage, sauberes Zimmer
Stayed 3 nights in Dec 2021

10/10 Excellent

Alain

Liked: Property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

REMI

Liked: Cleanliness, staff & service
Disliked: Room comfort
Une salle de bains minuscule indigne d'un établissement de cette catégorie. En guise de lavabo, un lave-mains de 20 cm de large ...
Stayed 2 nights in Dec 2021