Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom england

Paris was gorgeous this hotel ruined our stay.

Posted Feb 16, 2015
I recently stayed here with my girlfriend for valentines weekend. Paris itself was amazing, I would highly recommend this city especially for couples! However this hotel ruined our holiday! On arrival we were waiting for 20 minutes before being checked in, we where given very little info to locate the room we eventually found it on the 7th floor in an old rickety lift. The room was very basic the TV was the only good thing about it however it was all in french, bit of an issue however we weren't bothered. After this we decided to go for drinks at the bar finding it only opens 12-3 Saturday + Sundays. We returned to the bar at them times to find out the bar was no longer open? We say 'bar' it had 1 beer pump, Very confusing. We went to a shopping centre on our 3rd day about half an hour away getting a taxi there was fine however getting home was a different story we struggled to get a taxi and we were stranded. We decided to ring the hotel to see if they could help we were told they couldn't ring for us a taxi, they couldn't give us a taxi company or even a phone number. No help was given whats so ever. Appalling! Previous to this I had called the hotel while my girlfriend was shopping wanting to buy a bottle of champagne for the room for valentines day I was told rudely the hotel didn't stock champagne, however in the room we had a menu for it? We finally got a taxi with help from the shopping centre. When we got back i noticed there was champagne on the bar very annoying no
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom venezis

Ottimo vicinissimo al centro

Posted Dec 23, 2014
Assolutamente da consigliare: receptionist gentile, buffet di colazione da favola, camera pulitissima
Comment from Hotel Management
Jan 5, 2015
Dear Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
3 out of 5
Recommended
for Couples
by A verified traveler

MOYEN MOINS

Posted Nov 25, 2014 on Hotels.com
Brulure de cigarette sur la baignoire......plus de chasse d'eau à partir de minuit.....chambre non insonorisée....personnel absent lors du petit déjeuner qui compte fort peu de choix compte tenu du prix !!!
Comment from Hotel Management
Jan 31, 2015 by M Champenois, Hotel Management
Madame, Monsieur, En répondant à notre enquête, vous avez pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel, et nous vous en remercions. Nous sommes désolés que la prestation n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assuré(e) que les mesures correctives nécessaires sont d’ores et déjà mises en œuvre afin d’assurer un niveau de qualité conforme à vos attentes, et de regagner votre confiance lors d’un prochain séjour. Dans cette attente, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
4 out of 5
Recommended
for Couples
by hervefrom pau

je le recommande si vous allez sur Pantin / zenith

Posted Nov 10, 2014 on Hotels.com
très bon accueil et le personnel est aux petits soins pour ses clients . belle chambre et services tres haut de gamme. a deux pas du zenith
Comment from Hotel Management
Jan 17, 2015 by M Champenois, Hotel Management
Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
4 out of 5
Recommended
for Couples
by A verified traveler

Salle de bains

Posted Nov 9, 2014 on Hotels.com
Notre nuitée c'est très bien passée , nous n'avons rien à redire. Mais j'aurai tout de même une suggestion à vous faire : dans la salle de bain une lumière un plus forte et un miroir grossissant serait les bienvenus. Ayant des problèmes de vue..... me maquiller était un réel problème (en Allemagne, sur tous les miroirs il y a un petit miroir grossissant ...). Bien cordialement
Comment from Hotel Management
Jan 17, 2015 by M Champenois, Hotel Management
Madame, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chester

Pitchfork Perfect

Posted Nov 5, 2014
An amazing location for Grande Halle de Villette. Clean.
Comment from Hotel Management
Nov 21, 2014
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
5 out of 5
Recommended
for Couples
by A verified travelerfrom London

Lovely hotel room, friendly hotel staff

Posted Nov 4, 2014
Pros: Cozy feeling Friendly staff Close to centre Close to Halle de la Villette
Cons: N/A
Location: Halle de la Villette Canal St Martin Boulangerie really close Very close to metro stops
We stayed at Mercure Porte de Pantin in October 2014, as we came for Pitchfork Music Festival. I'd thoroughly recommend this hotel to anyone looking for a cozy hotel in Paris in general. It's brilliantly close (walking distance) to Halle de la Villette, but also really close by metro to the city centre and nice areas such as - Canal St Martin. The room was very clean and it felt really cozy. Seemed like it had everything, it's really close to Metro stops, it has a boulangerie close as well. All together, I'd recommend this hotel to anyone.
Comment from Hotel Management
Nov 7, 2014 by Champenois, Hotel Management
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
5 out of 5
Recommended
for Personal Event
by Nicolasfrom Bourges

Sejour très aggréable

Posted Nov 3, 2014 on Hotels.com
Arrivée dans la matinée, très peu d'attente pour obtenir une chambre. Personnel très aggréable et disponible. Propreté des chambres irréprochables, service de boisson chaude tres appréciable
Comment from Hotel Management
Jan 3, 2015 by Champenois, Hotel Management
Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
2 out of 5
Recommended
for Couples
by Katefrom Cambridgeshire

Disappointing

Posted Oct 21, 2014 on Hotels.com
Location was fine as we were a 2 minute walk away from the nearest metro which was good value for getting around town. Hotel rather run down and rooms very pokey. Not even proper mugs for tea and coffee, just cardboard ones. No english speaking tv other than news which I wouldnt normally mind as you spend the days out of the hotel but somethimes it's nice to get back in the evening and put on something monotonous that you can actually understand. Outraged when trying to leave hotel as the reception man tried to tell me I had an outstanding bill to pay which related to the city tax. He was trying to tell me we had only booked a double room for 1 person so I needed to pay for the additional person. I have since checked my original booking and it clearly states the room was booked for 2 adults but the hotel has taken the money from my card automatically. I hope Hotels.com read this and seek to reimburse me in some way before I take it further.
2 out of 5
by A verified traveler

Hotel

Posted Oct 13, 2014
Very crammed rooms, won't be going back, will be looking elsewhere next time !
Comment from Hotel Management
Oct 14, 2014 by Champenois, Hotel Management
Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois - General Manager