Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Thanks!

Posted Apr 5, 2015
That was a great holiday. Thanks, everyone. The room, the food.....It was smashing.
Comment from Hotel Management
Apr 13, 2015 by Mr CHAMPENOIS, Hotel Management
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
2 out of 5
Recommended
for Families
by Le Guennec from Vannes

Quelques travaux à prévoir

Posted Apr 3, 2015 on Hotels
Le petit déjeuner très très bien bien , hôtel très vétuste avec mobilier , moquette et salle de bain très défraichis , la chambre était propre sinon et bonne literie .
Comment from Hotel Management
Jun 6, 2015 by M Champenois, Hotel Management
Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Quant à la rénovation de l'hôtel, elle va débuter très prochainement. Dans l’attente de vous accueillir dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
2 out of 5
Recommended
for Couples
by Gillian from Billingshurst

Room smelt of cigarette smoke.

Posted Mar 27, 2015 on Hotels
Very comfy beds. Shame the whole room, including towels smelt of stale cigarette smoke. For a non smoker made it quite nasty qt to sleep in. Had to ask for change of towels. Also toilet was very hard to flush.
Comment from Hotel Management
May 30, 2015 by M Champenois, Hotel Management
Dear Sir, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager
1 out of 5
by A verified traveler from england

Paris was gorgeous this hotel ruined our stay.

Posted Feb 16, 2015
I recently stayed here with my girlfriend for valentines weekend. Paris itself was amazing, I would highly recommend this city especially for couples! However this hotel ruined our holiday! On arrival we were waiting for 20 minutes before being checked in, we where given very little info to locate the room we eventually found it on the 7th floor in an old rickety lift. The room was very basic the TV was the only good thing about it however it was all in french, bit of an issue however we weren't bothered. After this we decided to go for drinks at the bar finding it only opens 12-3 Saturday + Sundays. We returned to the bar at them times to find out the bar was no longer open? We say 'bar' it had 1 beer pump, Very confusing. We went to a shopping centre on our 3rd day about half an hour away getting a taxi there was fine however getting home was a different story we struggled to get a taxi and we were stranded. We decided to ring the hotel to see if they could help we were told they couldn't ring for us a taxi, they couldn't give us a taxi company or even a phone number. No help was given whats so ever. Appalling! Previous to this I had called the hotel while my girlfriend was shopping wanting to buy a bottle of champagne for the room for valentines day I was told rudely the hotel didn't stock champagne, however in the room we had a menu for it? We finally got a taxi with help from the shopping centre. When we got back i noticed there was champagne on the bar very annoying no
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear Sir, Madam, By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager
4 out of 5
Recommended
for Families
by Ron from Houston, TX

Mercure Paris Hotel

Posted Jan 9, 2015 on Hotels
The room was a bit small but clean. The hotel was only one block from train station, lot of eateries and grocery stores within three blocks. Not bad for the money.
Comment from Hotel Management
Mar 14, 2015 by M Champenois, Hotel Management
Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
5 out of 5
Recommended
for Everyone
by A verified traveler from venezis

Ottimo vicinissimo al centro

Posted Dec 23, 2014
Assolutamente da consigliare: receptionist gentile, buffet di colazione da favola, camera pulitissima
Comment from Hotel Management
Jan 5, 2015
Dear Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin
3 out of 5
Recommended
for Couples
by A verified traveler

MOYEN MOINS

Posted Nov 25, 2014 on Hotels
Brulure de cigarette sur la baignoire......plus de chasse d'eau à partir de minuit.....chambre non insonorisée....personnel absent lors du petit déjeuner qui compte fort peu de choix compte tenu du prix !!!
Comment from Hotel Management
Jan 31, 2015 by M Champenois, Hotel Management
Madame, Monsieur, En répondant à notre enquête, vous avez pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel, et nous vous en remercions. Nous sommes désolés que la prestation n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assuré(e) que les mesures correctives nécessaires sont d’ores et déjà mises en œuvre afin d’assurer un niveau de qualité conforme à vos attentes, et de regagner votre confiance lors d’un prochain séjour. Dans cette attente, nous vous prions de croire, Madame, Monsieur, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
4 out of 5
Recommended
for Couples
by herve from pau

je le recommande si vous allez sur Pantin / zenith

Posted Nov 10, 2014 on Hotels
très bon accueil et le personnel est aux petits soins pour ses clients . belle chambre et services tres haut de gamme. a deux pas du zenith
Comment from Hotel Management
Jan 17, 2015 by M Champenois, Hotel Management
Monsieur, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
4 out of 5
Recommended
for Couples
by A verified traveler

Salle de bains

Posted Nov 9, 2014 on Hotels
Notre nuitée c'est très bien passée , nous n'avons rien à redire. Mais j'aurai tout de même une suggestion à vous faire : dans la salle de bain une lumière un plus forte et un miroir grossissant serait les bienvenus. Ayant des problèmes de vue..... me maquiller était un réel problème (en Allemagne, sur tous les miroirs il y a un petit miroir grossissant ...). Bien cordialement
Comment from Hotel Management
Jan 17, 2015 by M Champenois, Hotel Management
Madame, Nous vous remercions d’avoir pris le temps de nous faire part de votre avis concernant votre séjour dans notre hôtel. Mon équipe et moi-même sommes très sensibles à vos appréciations, elles nous encouragent à maintenir nos efforts afin que la prestation que nous vous apportons réponde au mieux à vos attentes. Dans l’attente de vous accueillir prochainement dans l’un des hôtels du réseau Mercure, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Grégory Champenois - Directeur Mercure Paris Porte de Pantin
5 out of 5
Recommended
for Everyone
by A verified traveler from Chester

Pitchfork Perfect

Posted Nov 5, 2014
An amazing location for Grande Halle de Villette. Clean.
Comment from Hotel Management
May 23, 2015
Dear Sir, Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Grégory Champenois – General Manager Mercure Paris Porte de Pantin