Ratings based on 155 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
for Familiesby Dan from Vancouver, Canada
Good locationPosted Sep 13, 2013
Cons: Air conditioning inexistent
Location: Close to Metro stations and shopping district
Location is just perfect. Friendly staff. Good service; breakfast acceptable, with not much options but abundant Shuttle services excellent
for Everyoneby Dan from Sydney Australia
Surly unhelpful very rude staffPosted Sep 5, 2013
Cons: A full staff change
Location: Fantastic location very close to Metro which is perfect for getting around Paris
Absolutely horrible experience at Pavillion St Augustin disgraceful rude and unhelpful staff. Lost our laundry and tried to make it our fault. Thank heavens for a chef that heard the commotion and took proactive action to sort things out. Staff members do not display their names. AIR-CONDITIONING although advertised was not working. No shower screens near impossible to shower without flooding the bathroom. Paris really beautiful - hotel definitely not recommended.
for Shoppingby A verified traveler from London
RoomsPosted Aug 29, 2013 on Hotels.com
Very small for a three of us the beds in very bad conditions
for Business Travelersby A verified traveler
Beware - no air con.Posted Jul 22, 2013 on Hotels.com
Bit dated, things seem to be breaking. e.g. phone in my room didn't work, they have only one or two people manning the front desk so they're not that keen to come up to fix things. Also no air con which is a problem in height of summer. Had no towels the first day, also no iron available (1 or 2 to share between whole hotel).
for Everyoneby Dean from New York
A step up from a hostelPosted Jun 30, 2013
Location: Location was fine, near restaurants and the metro
Things look ok when you walk in, but then you go up to the rooms. There's grime and I assume mold around the tub walls, stains on the carpet, chair and lamp shades. The bed is very very uncomfortable, I woke up sore and in pain every morning. Also, they say free wifi, but it's only in the lobby of the hotel. They said it just doesn't reach up past the first floor. I asked for another room, they said they can't change it, only when I said I am going to check out, that's when they lifted a finger. Also, the do not disturb sign is ignored, they will knock every morning and if you answer then they leave and try again later even with the do not disturb sign on the door. If there is no answer, they will come in and "clean". Hence, lock everything everything away if you stay here. Horrible horrible stay, would not recommend it to my worst enemy.
for Familiesby A verified traveler
No three star rating here.Posted Jun 19, 2013 on Hotels.com
I know Europe's rating system is generally a star higher than what you are actually receiving. This one should have been a one star. We left the first night. Didn't even want to stay there. Air conditioning was not working in most of the rooms (we had three), the night staff was unhelpful, manager could not be reached. Mold in the bathrooms, sunken beds, ripped and dirty carpet etc, etc, etc.
for Everyoneby Sarah from San Francisco, CA
Absolutely disgusting!!Posted Jun 18, 2013
Location: Anything to not be in the hotel.
I cannot begin to describe how terrible the experience at this hotel was. First of all, it is absolutely filthy!!!! Oh but there’s more…The staff was rude, no AC, disgusting smell throughout the entire building, all TV stations were in French and to top it off the hotel charged my credit card 3 times the amount of my bill. Thankfully, my credit card company is disputing it for me. I honestly cannot say enough bad things about my experience at this hotel...I honestly just have to laugh about it. I literally went to the corner store and bought antibacterial spray to spray my room. When my coworker and I checked out (a day early...which was not soon enough), the lobby was full of people also checking out early as they could not handle it either!!! It was comical. I am pretty sure I was being filmed for some hidden camera comedy show as I cannot believe a hotel could be this awful!
for Personal Eventby Adrian from Cardiff
Tired PavillionPosted Jun 5, 2013 on Hotels.com
Only stayed one night, but this was a dated hotel at a high price and is not worthy of 3 stars. Both single beds, (asked for a double), were uncomfortable, the road is noisy and the room too hot so it's difficult to sleep. Carpets, walls are worn, tiles in bathroom are a mess. Not impressed at all, saw the other reviews but most hotels were booked up for the night we wanted! On top of that the car park around the corner was 28euros per 24hours!
for Everyoneby A verified traveler
Please avoidPosted Jun 1, 2013
Horrible and smelly hotel , certainly not the kind that you would find in any modern city. The hotel has not been refurbished since god alone knows when! I had just one night to stay so I managed somehow. The hotel is not worthy to be mentioned on any travel website ness you a a student on a budget trip!!! The staff though was friendly and helpful...some saving grace.
for Everyoneby Francoise from Toronto, ON, Canada
Practical but disappointing!Posted May 22, 2013
Cons: Noise from the street, no English speaking TV channels, comfort
Location: Close to Printemps and Galeries Lafayettes (department stores), easy access to Metro, Train station (St Lazarre, Opera/Auber).
The main advantage of this hotel is its location: within walking distance to the department stores, the neighbourhood of La Madeleine, and easy access to Metro. However, it is a very tired hotel in terms of decoration and comfort ! The staff is somehow courteous, somewhat indifferrent! Now two anecdotes that may make people laugh, although pathetic: 1) We were running out of toilet paper before going to bed, and calling the front desk, I was told they (staff) did not know where the supply was; so they brought a pack of napkins instead!!! 2) Every time we came back to our room, we had to have our keys re-initiated. We were explained that they get de-magnetised because we used the Metro !! Interesting !!? Also, WIFI access was down for several days!