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Reviews of Premiere Classe Marne La Vallee - Torcy

Premiere Classe Marne La Vallee - Torcy
Rue Anne Franck, Marne la Vallee, Torcy, Seine-et-Marne

Reviews

6.6
Rating 10 - Excellent. 108 out of 1000 reviews" "
Rating 8 - Good. 369 out of 1000 reviews" "
Rating 6 - Okay. 294 out of 1000 reviews" "
Rating 4 - Poor. 150 out of 1000 reviews" "
Rating 2 - Terrible. 79 out of 1000 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
Same phenomenon
I don't understand it, but Everytime and takes two events together... There are empty rooms, but will put everyone together. I don't understand it, have 50 empty rooms, but will put next person right next to me. For housekeeping? You mean the ones that go up and down the halls anyway? Never mind the customers. Next part is that people are rude and unaware, as they talk (can hear through walls) and slam doors, always ruin the doors and slam them. Management seems to like that. Never again.
Stayed 4 nights in Dec 2023

6/10 Okay

amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It looked tired,rust on sill of bathroom floor door,mold on window,but was cleaned every day, fresh towels, and bedding size ok if you not a large person,shower very small but great to visit Disneyland,
Stayed 3 nights in Sep 2023
Response from Audrey on Sep 19, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Audrey

8/10 Good

Holly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room smelled quite a bit of smoke and are really tiny. The size was more than enought for what we needed and despite the smoke smell, the rooms were clean. I would recommend this place if you need a clean place to sleep and a shower.
Stayed 2 nights in Jul 2023
Response from Front desk on Aug 2, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

JOSHUA

Stayed 2 nights in Jul 2023
Response from La réception on Aug 2, 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées.

4/10 Poor

Takia

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Bath room very very small. Very little confort in the room. High price for what you get
Stayed 2 nights in Jun 2023
Response from Adjointe de Direction on Jun 25, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Audrey

8/10 Good

Petru

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jun 2023
Response from Adjointe de Direction on Jun 20, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Audrey

2/10 Terrible

Arathi

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Ufff it’s too far from Paris and no communication from the staff after booking, staff dint help us to reach the location we had to follow on our own. In the beginning staff said room is not booked , though we blocked by paying, had to trouble a lot. Room is not as mentioned in picture.
Stayed 1 night in Jun 2023
Response from La réception on Jun 16, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Audrey

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
small but functional
Stayed 1 night in Jun 2023
Response from Front desk on Jun 13, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Yumino

Stayed 1 night in May 2023
Response from La réception on Jun 13, 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Olaf

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Recommend for short stay.
A very budget hotel. Junk breakfast, nothing hot to eat. Very small room and bathroom. Good cleanliness. Nice service. Direct connection to the center of Paris via the RER.
Stayed 4 nights in May 2023
Response from José on Jun 3, 2023
Hello, we thank you for taking the time to rate us and hope to see you again very soon in our establishment.Sincerely, Jose

8/10 Good

Ian

Stayed 1 night in Apr 2023
Response from Audrey on Oct 24, 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Audrey

4/10 Poor

Matthew, Wichita

Stayed 1 night in Oct 2022

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Their is ver tiny like a box
Stayed 1 night in Oct 2022
Response from LA RECEPTION on Oct 21, 2022
Bonjour, merci d'avoir pris le temps de nous échangé votre avis. Cordialement La Réception

4/10 Poor

Lisa, Lantzville

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our rooms were never cleaned during our entire week stay, The breakfast was bare, though the coffee and orange juice were decent! The smallest shower and bathroom I’ve ever used. Comforters had cigarette burns and just didn’t feel clean. The smallest rooms I’ve ever been in, and I’ve used many discount hotels before. This is a motel, at best. Disappointing and not worth the cost even at its lower price.
Stayed 7 nights in Apr 2022
Response from La réception on May 6, 2022
Hello, we regret that you did not enjoy your stay. Our teams have failed in the communication concerning the cleaning of the rooms and we offer you all our apologies. Indeed, we have been responding to an ecological program of the group since 2022, we have changed the cups in the rooms for a recycled material and the cleaning in the rooms on long stays is carried out on request. We apologize for the inconvenience you experienced and thank you for taking the time to write us a review. Sincerely Louis

10/10 Excellent

Fatima

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with my stay!
Love that place and will definitely come back here, when traveling in the region. It is less than a 10 min walk to the Torcy RER station and also less than a 10 min walk to a covid center. Traveling from the US, that was just the cherry on top! The team there was super nice, continental breakfast made it easy to start the day and even though the room is small & simple, the bed was comfortable & I had my own bathroom. Perfect place, if you are not planning on spending much time in the room. I was gone most of the time... Perfect find!
Stayed 4 nights in Apr 2022
Response from LA RECEPTION on May 6, 2022
Hello, it is with pleasure that we note that you enjoyed your stay and we thank you for it. We hope to be able to welcome you again and we wish you a good day. Sincerely Louis

10/10 Excellent

Marcela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Réception on Feb 25, 2022
Bonjour, Nous vous remercions pour votre retour sur notre établissement. En espérant vous revoir bientôt dans nos hôtels. Cordialement, La réception

8/10 Good

Thi

Stayed 1 night in Feb 2022
Response from Réception on Feb 25, 2022
Bonjour, Nous vous remercions pour votre retour sur notre établissement. En espérant vous revoir bientôt dans nos hôtels. Cordialement, La réception

2/10 Terrible

GRAEME

Disliked: Property conditions & facilities
Avoid at all costs
Hotel and parking surrounded by groups of people shouting, playing football on the street and eating/drinking. I did not enter the hotel as it felt unsafe. I booked a nearby hotel instead. I had contacted the hotel in advance with a question but had no response, they were very quick to contact me when I posted a negative review.
Stayed 1 night in Jul 2021
Response from Réception on Aug 2, 2021
Hello, we're sorry you thought that posting a negated review gave you a quick response. We respond to all requests, positive or negative. Sincerely, Reception

4/10 Poor

Jackie, California

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, i wasn't expecting much from this hotel because i know its a budget hotel. Just like some of the reviews said, this is more like a motel than a hotel. My boyfriend and I stayed here for 2 nights at room# 106. 1. Check-in late - We did called before hands to confirm our reservation and that we will arrive late. The receptionist was nice and speaks english. 2. Check-out process - All we have to do is hand over the door key badge, nothing to sign or delay, super quick. We did paid the city tax about $12 before hands. 3. Hot water/heater works The bad stuffs: 1. The bathroom size - super tiny, the standing shower basically sharing the toilet area, so when you shower, the toilet gets wet. There's no room for bath rug, which means you are brushing teeth with wet floor. The sink is really tiny too. Only provide one liquid soap, 2 towels. 2. Cleanliness - I'm sorry, it didn't passed. The toilet is fine, but the shower wall/shower curtain/floor doesn't look like they clean it. The bedsheet doesn't feel clean either. 3. Room smell - It smells smoky, i guess they don't really segregate smoking or non-smoking. 4. Photo accuracy - It looks pretty much the same but with faded color or you can say "used". 5. TV/Hair Dryer/WIFI - The TV doesn't work, you can't watch anything. No hair dryer, i have to ask the second time before i get one. You have to enter info for wifi on your phone, and it says incorrect info, so we didn't get our wifi. 6. Not all workers speaks english.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for Disney, great transport links, helpful staff quiet hotel comfy beds
Stayed 2 nights in Oct 2019

6/10 Okay

Kayleigh

Traveled with family
No air con
Rooms ok, air conditioning didn’t work very warm
Stayed 2 nights in Oct 2019

10/10 Excellent

Andrei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Everything was ok. We were surprised to see a third bed in the room. Everything was spotless cleaned, and they even arranged our clothes. Would recommend
Stayed 2 nights in Jul 2019
Response from LY on Aug 26, 2019
Bonjour, merci d'avoir pris le temps de noter l'établissement. Cordialement Ly

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly reccommend
I loved the hotel. It was clean, workable, and comfortable. It was a little small, but I knew that going in and for the price I paid, very very reasonable. Great internet, comfy beds, a working TV (all in French, but again, fair enough), and a good location to Disneyland.
Stayed 1 night in Jul 2019
Response from LY on Aug 26, 2019
Bonjour, merci d'avoir pris le temps de noter l'établissement. Cordialement Ly

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
A cheap motel, convenient for the toll roads. Staff were friendly and the room clean.
Stayed 1 night in May 2019
Response from LY on May 22, 2019
Bonjour, nous vous remercions d'avoir pris le temps de noter notre établissement. Cordialement

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Close to the mall, the train and the bus. The shower is small but for $30dollars(not euros) a night I can put up with a tiny shower. Check in was fast and simple . Plenty of Free parking. So my 4 day stay was Great. I will stay there again.
Stayed 4 nights in Apr 2019
Response from LY on May 22, 2019
Bonjour, nous vous remercions d'avoir pris le temps de noter notre établissement. Cordialement

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
The motel is fine for an overnight stop on the way back home.
Stayed 1 night in Apr 2019
Response from LY on May 22, 2019
Bonjour, nous vous remercions d'avoir pris le temps de noter notre établissement. Cordialement

8/10 Good

Becky

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok but wouldn’t go back
Stopped here as it was cheap when visiting Disneyland. The area is a little desirable often heard late night arguing from neighbouring places. It’s a fair walk away from any shops or restaurants and there is virtually no nightlife close at all. Uber taxis are quite good in the area. The hotel itself was clean and daily room cleans are offered. However they supplied us with one towel for 3 people knowing our booking. The rooms are tiny! And if you’re plus sized the bathroom area is a no go! Very very small and awkward to wash. The toilet paper is tiny paper squares not an actual roll either. That said it was cheap and cheerful so what can we expect.
Stayed 4 nights in Feb 2019
Response from La Direction on Mar 6, 2019
Cher client, nous vous remercions d'avoir pris le temps d'écrire un avis concernant votre séjour. En effet nos chambres qui se veulent fonctionnelles sont composées d'une salle d'eau privative, douche, toilette et lavabo néanmoins cette structure ne vous ait convenu et nous le regrettons, nous sommes désolés que nos équipes n'ont pas été sensibilisés sur le nombre de serviette durant votre séjour et nous vous présentons toutes nos excuses, sachez que notre réception ouverte 24h/24h sans interruption met à disposition un réceptionniste qui répond à toutes vos demandes, ainsi vous pouvez demander si nécessaire des serviettes supplémentaires ainsi que des oreillers à toute heure. Tous les avis des clients sont une source de progression et nous vous sommes reconnaissants d'avoir partager le vôtre. Nous vous prions d'agréer nos salutations distinguées. Cordialement Ly

6/10 Okay

Verified traveler

Stayed 9 nights in Jan 2019
Response from La Direction on Apr 30, 2019
Bonjour, merci d'avoir pris le temps de noter notre établissement. Cordialement Ly

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Cheep and cheerful. Great location to disney and supermarkets and fast food stops. Room basic but you get what you pay for.
Stayed 2 nights in Jan 2019
Response from La Direction on Feb 7, 2019
Cher client, nous vous remercions de nous avoir fait partager votre satisfaction concernant votre séjour. Nous vous sommes gré de l'encouragement que vous procurez à toutes nos équipes, nous vous souhaitons une excellente journée. Cordialement La Direction L.

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018
Response from La Direction on Feb 7, 2019
Cher Client, nous vous remercions d'avoir pris le temps de nous faire partager votre expérience, sachez que votre avis sera partager aux équipes afin d'améliorer la qualité de nos services. Nous vous prions d'agréer nos salutations distinguées. Cordialement La Direction L.

4/10 Poor

Jen

Disliked: Cleanliness, property conditions & facilities, room comfort
We did not like this place at all. It’s cheap for a reason, but even basics weren’t met. Shower pole was missing, toilet seat half off, and unable to control the room temperature. Bed wasn’t comfortable at all, and the bathroom is just a pod in the corner of the room. It’s a motel, accessible to anyone outside without going past reception desk. Two nights in a row we were woken up by someone knocking on our door at 1am. We didn’t even stay the final night, and checked in somewhere else!
Stayed 4 nights in Nov 2018
Response from La Direction on Feb 7, 2019
Cher Client, nous vous remercions d'avoir pris le temps de nous faire partager votre expérience, sachez que votre avis sera partager aux équipes afin d'améliorer la qualité de nos services. Nous vous présentons toutes nos excuses concernant les désagréments rencontrés, nous vous prions d'agréer nos salutations distinguées. Cordialement La Direction L.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from La Direction on Feb 7, 2019
Cher Client, nous vous remercions d'avoir pris le temps de nous faire partager votre expérience, sachez que votre avis sera partager aux équipes afin d'améliorer la qualité de nos services. Nous vous prions d'agréer nos salutations distinguées. Cordialement La Direction L.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from La Direction on Feb 7, 2019
Cher Client, nous vous remercions d'avoir pris le temps de nous faire partager votre expérience, sachez que votre avis sera partager aux équipes afin d'améliorer la qualité de nos services. Nous vous prions d'agréer nos salutations distinguées. Cordialement La Direction L.

2/10 Terrible

Asoka, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel that I have ever stayed at. Lots of bums outside smoking cigarettes and drinking beer. The bathroom is so tiny that the shower curtain sticks to the body and I had to keep peeling it off every few seconds. The room smelled of cigarette smoke. Junk hotel!!
Stayed 1 night in Oct 2018
Response from La Direction on Feb 7, 2019
Cher Client, nous vous remercions d'avoir pris le temps de nous faire partager votre expérience, sachez que votre avis sera partager aux équipes afin d'améliorer la qualité de nos services. Nous vous présentons toutes nos excuses concernant les désagréments rencontrés, nous vous prions d'agréer nos salutations distinguées. Cordialement La Direction L.

8/10 Good

John, MN

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Premiere Class of Torcy. Great Location.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Basic room, very clean, quiet. Simple hotel. Greeen location. 10 minute walk from train station
Stayed 3 nights in Sep 2018

10/10 Excellent

SKS, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in nice surrounds
Excellent staff including the cleaning team Excellent service Clean room Comfortable bed Clean bathroom/toilet Supermarket,restaurants,train & bus nearby Green & lush surroundings
Stayed 4 nights in Sep 2018

10/10 Excellent

RYAN, RENO NV, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, good internet, good location, very close to shopping mall, within walking distance of RER
Stayed 1 night in Sep 2018

10/10 Excellent

lina, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
last minuet disney trip with 7 year old
I did a last minute disney trip for 4 days and didn’t want to spend a lot on a place that we was only going to use for somewhere to sleep. Yes it is tiny and basic but it did the job, it’s a 5 minuet walk to the station and then 3 stops away from Disney (10min). The last train is at 12pm so we started for the fire works each night and always got back around 10pm. We also ate out as there is a huge super market just round the corner as well as cafes and Burger King. This place is ideal if you are only going to be spending your time here to sleep. This did the job for me and my 7 years old.. the whole place was clean and the bed where comfortable too, rooms where also cleaned everyday.
Stayed 3 nights in Sep 2018

8/10 Good

u6c, london

Liked: Cleanliness, staff & service, property conditions & facilities
Nice basic hotel which is local to Torcy RER station and shopping complex. Rooms are small and bathroom is even smaller but it was clean and reasonably comfortable. Best suited for couple or family with a young teenager (in triple room) as bunk above bed is somewhat awkward to climb up/down and headroom is limited. Staff were friendly and there is free WiFi and parking. If you are simply wanting a place to sleep/shower and am willing to adjust expectations for price paid (it was £12pp per night for us), You will be do just fine.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible and gross
Stayed 1 night in Aug 2018

6/10 Okay

hector, California

Disliked: Property conditions & facilities
The hotel is close to the RER station. local restaurants. the rooms are small. the area is nice and safe. It is a bit far from Paris 35 minutes train ride. It worked for our trip. the price was right for us. we had a good stay. going in and out of Paris was easy. Good for Families.
Stayed 6 nights in Jul 2018
Response from La Direction on Feb 7, 2019
Cher Client, nous vous remercions d'avoir pris le temps de nous faire partager votre expérience, sachez que votre avis sera partager aux équipes afin d'améliorer la qualité de nos services. Nous vous prions d'agréer nos salutations distinguées. Cordialement La Direction L.

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Cheap room clean enough
Staff seem generally miserable, breakfast option very limited. Would possible stay again without breakfast if the campanile across the road was fully booked.
Stayed 2 nights in Jul 2018
Response from La Direction on Feb 7, 2019
Cher Client, nous vous remercions d'avoir pris le temps de nous faire partager votre expérience, sachez que votre avis sera partager aux équipes afin d'améliorer la qualité de nos services. Nous vous présentons toutes nos excuses concernant les désagréments rencontrés, nous vous prions d'agréer nos salutations distinguées. Cordialement La Direction L.

6/10 Okay

Verified traveler

Liked: Cleanliness
Nice hotel a bit out of the way
Hotel was close to train station. Room was clean and functional. Good enough for an overnight stay. Shower holder was broken but staff offered use of another shower and free breakfast as compensation which was good. Quiet at night.
Stayed 1 night in Jun 2018
Response from La Direction on Feb 7, 2019
Cher Client, nous vous remercions d'avoir pris le temps de nous faire partager votre expérience, sachez que votre avis sera partager aux équipes afin d'améliorer la qualité de nos services. Nous vous présentons toutes nos excuses concernant les désagréments rencontrés, nous vous prions d'agréer nos salutations distinguées. Cordialement La Direction L.

8/10 Good

Hjh Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It ia close to disneyland & the staff is helpful.
Stayed 3 nights in Jun 2018
Response from La Direction on Feb 7, 2019
Cher Client, nous vous remercions d'avoir pris le temps de nous faire partager votre expérience, sachez que votre avis sera partager aux équipes afin d'améliorer la qualité de nos services. Nous vous prions d'agréer nos salutations distinguées. Cordialement La Direction L.

6/10 Okay

Verified traveler

Liked: Cleanliness
Very Very Small Triple Room
Toilet is really small...
Stayed 6 nights in Jun 2018

8/10 Good

Katie, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed!
Served as perfect place to crash on a budget for our trip to Paris (particularly Disneyland) - super easy to get to Torcy and from there we enjoyed Disney, Parc Asterix and the centre of the city. Bathroom is very small but what we expected and did the job, and breakfast was good enough with a few options. Our room key did not work for 3/4 nights but this was due to a fault with the door itself and the staff did all the could to get the mechanism fixed ASAP and always let us in manually whenever we arrived at reception. Their English was excellent and they were all very friendly - thank you for having us!
Stayed 4 nights in Jun 2018

8/10 Good

EnAnglais, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities
I was surprised, it was better than expected, 3 to a room max, but you can get adjoining rooms. It was clean, cheap and bijou. Staff were friendly. Some guests can be a little noisy on exiting in the early hours (not the hotels fault). The beds were comfy and clean. Breakfast was ok, but a massive choice however, set us up for the day and we all found something we liked. Shopping centre round the back for cheaper food for Disney and clothes etc, short walk to RER train to get to Disney or Paris.
Stayed 3 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018