Front of property

Reviews of Royal Hôtel

2 out of 5
Royal Hôtel
23 rue Royale, Versailles, Yvelines

Reviews

9.2

Wonderful

Rating 10 - Excellent. 99 out of 154 reviews" "
Rating 8 - Good. 44 out of 154 reviews" "
Rating 6 - Okay. 8 out of 154 reviews" "
Rating 4 - Poor. 2 out of 154 reviews" "
Rating 2 - Terrible. 1 out of 154 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel in a wonderful location to visit the Palace of Versailles. They said it was an 8 minute walk to the Palace and they were right. The room was lovely, the breakfasts were superb with a lovely variety of items to eat - crossaints, pain au chocolat, meats and cheeses, orange juice, tea/coffee with even a piece of home made cake. The hosts, Philippe and Sylvie, were lovely and were very welcoming - it was my birthday so had a little card and Birthday decoration in our bedroom. They also helped my husband and I get back to the airport by organising a taxi to pick us up from the hotel for our return home. Overall a wonderful birthday spent in a lovely part of France, the Palace was beautiful and the hotel was great - an unforgettable experience. I would definitely recommend this hotel to anyone.
Stayed 2 nights in Nov 2023

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and helpful service. Room older, but everything worked and bed was comfortable. Great location for palace access. Good value.
Stayed 1 night in Dec 2023

10/10 Excellent

Marhya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value, Clean, and Comfortable
While this is an older property, it’s impeccably clean and the owners are always onsite to assure a great stay. The bed was very comfortable. I was concerned when I saw the age of the hotel, but they’re obviously keeping up with mattresses! This hotel is a real value, only 10 minutes walk from the Chateau. And have their breakfast—tradition European breakfast and inexpensive.
Stayed 2 nights in Oct 2023
Response from Royal on Oct 25, 2023
Dear Marhya,We thank you for taking the time to evaluate your stay and we are very happy to see your satisfaction.Hope to welcome you again in the future.Kind Regards.Sylvie, direction

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and helpful, a great location, a great deal.
Stayed 2 nights in Sep 2023

8/10 Good

Jean

Stayed 2 nights in Sep 2023

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean simple affordable hotel.
This is a well located simple hotel with good hospitality. We were a family of two kids and two adults and were very happy with our stay before seeing the palace. The hotel is older but is nicely cleaned with a friendly check in experience. Plenty of good food nearby.
Stayed 1 night in Sep 2023

10/10 Excellent

Khy yoeung

Stayed 2 nights in Aug 2023

10/10 Excellent

William, Westford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a lovely hotel. We were very comfortable. The bed was nice and the bathroom was too. Breakfast was wonderful before visiting the Chateau and garden.
Stayed 2 nights in Aug 2023

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, nice staff, a bit run down
A good location a short walk from the centre of Versailles and the palace, with paid car parking just around the corner. Friendly welcome from staff. The room itself was a bit shabby and run down, with a less than comfortable mattress and a slightly damp smell; the small bathroom was clean but run down, with a very small shower.
Stayed 1 night in Jul 2023
Response from royal on Jul 21, 2023
Deart Madam, we thank you for taking to evaluate your stay.We are sorry to read that you were fully satisfied and we will take into consideration your comments in order to improve our services.Best Regards.Sylvie, direction

8/10 Good

Niall

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice location but lack of air condition on the top floor meant the room was very warm. Check in was brilliant and really happy with the hotel.
Stayed 1 night in Jul 2023

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice hotel. It is quiet and is close to the palace of Versailles.
Stayed 1 night in Jun 2023

10/10 Excellent

Yuhong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good and convenient. Staff is very helpful.
Stayed 1 night in May 2023
Response from Royal Hotel on May 29, 2023
Thank you for your review.We are happy to read that you enjoyed your stay.Sylvie, direction

8/10 Good

Shelley

Stayed 1 night in May 2023

10/10 Excellent

peter

Stayed 2 nights in Mar 2023

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff with a family feel to the service
Stayed 1 night in Mar 2023

10/10 Excellent

Carol L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one night stay.
Very nice hotel.
Stayed 1 night in Nov 2022
Response from Royal on Nov 13, 2022
Dear Carol,Thank you so much.It was a great pleasure to welcome you.Hope to see you again in the future.Kind regards.Sylvie et Philippe, direction

10/10 Excellent

Larry M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at several Hotels in Europe and hands down this was the cleanest room we stayed in - the size was bigger then the other hotel rooms we stayed in and we were centrally located lots to do around us - food - entertainment - Versailles’s all just a short walk. Also we left a pair of sneakers and the front desk kept emailing us and calling to come get the shoes - we wouldn’t of realized where we left them if they wouldn’t of contacted us. The front desk staff are amazing if you go to versailles’s you have to stay at the royal everything about are stay was top notch from customer service to a comfy room. Thank you , Larry
Stayed 1 night in Oct 2022
Response from Royal on Nov 13, 2022
Hi Larry, Thank you for your amazing comment.We were very happy to meet your expectations.Warm Regards.Sylvie, direction

4/10 Poor

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not customer friendly
We booked 3 rooms. After evening in Fountain Show , we asked at 9:40 pm. to sit in common area just to talk about day experience. We were tald that after 10 pm we can't sit in there for security reasons. The common area is on first floor. All rooms on upper floors. Common area for enjoy company after the day. Hotel purposely keep people out of it. Never stay in hotel with such restrictions. Night Porter talked to us like we asked for something extraordinary.
Stayed 1 night in Sep 2022
Response from royal on Oct 14, 2022
Dear Rita,We thank you for taking time to comment your stay.As per our conversation during your breakfast we understood that you were upset because of reception opening hours. On all hotel information we mention clearly that Reception is closed from 10pm to 7am even a night staff is on board. During the night staff should check some security points and couldn't let reception opened when he goes in every part of the hotel. And in fact this is the first time that guests would like to stay in waiting reception area during the night.So we would think to find a way to reply to this particular request if it happen again.Best Regards.Sylvie, direction

8/10 Good

Tze-Hsuan

Stayed 1 night in Sep 2022

10/10 Excellent

Christine

Stayed 1 night in Sep 2022

10/10 Excellent

Craig

Liked: Property conditions & facilities, room comfort
Ideal Hotel
Everything great. Hostess was A +
Stayed 1 night in Aug 2022
Response from royal on Sep 4, 2022
Dear Sir, We thank you for your review.Hope to see you again.Sylvie, direction

2/10 Terrible

Bhumika

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. Hotel mgmt decided to inform us only 2 weeks in advance that hotel would not be able to provide luggage storage on the day we are planning to visit the Palace. It was too late of a notice to find another hotel for the same price and hotel staff was utterly unhelpful and completely unbothered about helping us find a luggage storage service. We had to spend extra 40 euros to get back to paris to store our luggage somewhere and come back to Versailles. Absolutely ruined our plans. Location of hotel is nice but rooms are in deteriorated condition. No AC for hot days, dripping showers and no noise proofing so get ready for a noisy night. Would not recommend.
Stayed 1 night in Jul 2022
Response from royal on Aug 8, 2022
Dear Madam, We thank you for your comment and we are really sorry to see your high upset due to luggage service not provided. As explained previously to you we closed exceptionnally our hotel for 4 days and by politeness we have informed all guests in advance and before their arrival. Luggage storage is an additional service to hotel activity and it is not mandatory that this service is assured after check-out. Most guests who want to be sure that this is possible to let luggage send a message to request it. So we fully understand that this affects your satisfaction. Best Regards. Philippe, Direction

8/10 Good

NEERAJ KAVAN

Stayed 1 night in Jun 2022

10/10 Excellent

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It is a great hotel in a good, central location for 11th arrondissment. This neighborhood is ethnic with wonderful food. The staff was helpful and nice. Beds were comfy and nice room. For 10€ the breakfast was very good. Would stay here again.
Stayed 2 nights in May 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Very clean Friendly owner Perfect location
Stayed 1 night in Apr 2022

6/10 Okay

Tatiana

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basic and Disappointing
The hotel is very basic. The room and bedding were clean but the bed not comfortable, the shower was spraying water all around, and the carpet seemed to be coming from a different era. I have asked the owner to give me a quiet room (the hotel was empty) but woke up to the sound of construction and workers at the window, If you are normally a customer of three-four stars hotels, do not make my mistake looking for a high rating of this hotel It is not worth it. It was strange to see the uninspiring supermarket bread in baskets for breakfast while this hotel is surrounded by wonderful local bakeries. It was tolerable for a night, but not again. Plenty of lovely hotels in versailles
Stayed 1 night in Mar 2022
Response from Royal on Mar 25, 2022
Dear Madam, We thank you for taking the time to evaluate your stay. We are really disappointed to see that your stay did not live up to your expectations. If you are a customer of 3-4 stars hotels, it is clear that our hotel was too very basic for your needs as we only have 2 stars. As you reserved on last minute and request a quiet room, we did our best to allocate you a room which correspond to your demand that's why your room was located at the 3rd floor and it seems to be quiet because you said that hotel was empty. However we had an occupancy of 60% for that night. But we are sincerely sorry for the sound of external construction which was not forecasted and not our doing. Due to covid crisis we have decided to provide adapted service for breakfast which explains individual bread and not share "french baguette" like before. Nevertheless bread and viennoiseries are daily cooked on site and we also offer daily different homemade cakes and jams. Our breakfast is generally very popular and contributes to the high rating you mentioned Best regards. Sylvie, direction

8/10 Good

Matt

Stayed 1 night in Feb 2022
Response from Royal on Mar 5, 2022
Cher Monsieur, Nous sommes heureux de lire votre satisfaction après votre séjour dans notre hôtel. Bien à vous, Sylvie, direction

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was absolutely amazing. The owners were extremely accommodating and their homemade breakfast was superb! We could not have dreamed of a better place, minutes away from the palace!
Stayed 1 night in Dec 2021
Response from Royal Hotel on Jan 27, 2022
we are delighted to read your satisfaction and to know that you had an excellent stay. hoping to see you again very soon at the Royal Hotel. Best regards. Philippe Manager

10/10 Excellent

angelino, london

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast Nice room Very central All you coukd wish for
Stayed 1 night in Jul 2020
Response from Royal on Aug 1, 2020
Dear Sir, We thank you for your comment and we are happy to read that you appreciated your stay at the Royal Hotel. Hope to see you again when you come back from the South of France. Kind Regards. Sylvie, direction

10/10 Excellent

JD, Colorado

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, just a few minutes walk and you can take a quick train ride into Paris or stroll around the Palace of Versailles. The staff were very helpful and friendly. I would recommend this place to anyone.
Stayed 1 night in Nov 2019
Response from royal on Dec 1, 2019
Dear JD, We thank you for your comment and we are happy to see that you enjoyed your stay at the Royal Hotel. We hope to see you again in the future. Philippe, directeur.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Bit shabby and dated. None of the charm you'd expect in a period property, but facilities weren't especially modern either. Looks as if it was renovated cheaply in the 70's.
Stayed 1 night in Nov 2019
Response from Royal on Dec 1, 2019
Dear Anomymous, We thank you for having taken the time to comment your stay. we are sorry to read that hotel has not the charm that you expected but note as new owners since 1 year we have already redecorated the reception, breakfast room and renovated 7 rooms and we will continue. Best Regards. Sylvie, direction

8/10 Good

Bert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Royal on Oct 30, 2019
Cher Monsieur, Nous vous remercions d'avoir pris le temps de nous évaluer et sommes heureux de voir que vous avez apprécié votre séjour. Philippe, directeur

10/10 Excellent

janice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous little hotel in the heart of everything
Check in was a breeze - the woman at the front desk was incredibly warm and welcoming, giving us a map and directions to several areas that we wanted to visit and telling us about what was going on at the chateau that evening. She was wonderful! Hotel shows some wear and tear, but room was very clean and the bed was super comfy! We opted for the petit dejeuner (breakfast) and were not disappointed. We will definitely stay here again!
Stayed 1 night in Sep 2019
Response from Royal on Sep 28, 2019
Dear Madam, We thank you for your comments who really rewards the work we do and who makes us extremely happy. We hope you had a safe return to Le Mans and be sure that we will be very pleased to welcome you again at the Royal Hotel. Sylvie et Philippe, direction

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The room was small, but very comfortable for two people.
Stayed 2 nights in Jun 2019
Response from Philip on Jun 23, 2019
Dear Anonymous, Thank you for your appreciation. Hope to see you again. Best Regards. Philippe, director.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Royal on Jun 8, 2019
Cher Anonymous, Nous vous remercions de votre appréciation. Nous espérons vous revoir très prochainement. Royal hôtel, direction.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The owners who work at the property were super friendly and helpful. Our room worked well with kids having their own beds in a elcove. Hotel location worked well for us, everything you’d want to see is within walking distance
Stayed 2 nights in May 2019
Response from Royal Hotel on May 25, 2019
Cher Anonymous, Nous vous remercions d'avoir pris le temps de mettre ce commentaire qui est encourageant pour nous, qui avons repris cet hôtel depuis quelques mois. Au plaisir de vous revoir prochainement. Sylvie et Philippe

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased to find a room that catered for 3 ladies! The position was excellent, the breakfast gave a good choice and the staff were very friendly and helpful. Would stay again thank you.
Stayed 2 nights in Mar 2019
Response from Sylvie on Mar 11, 2019
Dear Christine, Thank you for your comment. We hope to welcome again at the Royal Hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a bit of a rental car issue that had nothing to do with the hotel, BUT the hotel staff made 3 calls for me, arguing on our behalf and bridging the language barrier. They were great.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018
Response from Direction on Dec 20, 2018
Merci de votre appréciation

10/10 Excellent

Delci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel, friendly service
Stayed 1 night in Oct 2018

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel parfait
Tout parfait. Emplacement, 2 parkings proches, réception top, chambre/salle de bain propres, petit déjeuner parfait et suffisant. Seul B mol, out checking 1/2 heure plus tard impossible.
Stayed 1 night in Nov 2023

10/10 Excellent

Mélanie

Stayed 1 night in Oct 2023

10/10 Excellent

Alessandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale molto gentile e servizievole, camera spaziosa, pulita
Stayed 1 night in Oct 2023

10/10 Excellent

amelie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Marcel

Liked: Cleanliness, staff & service, room comfort
Uitvals basis voor Chateau bezoek!
Vriendelijke receptie goede kamer. Prima basis voor bezoek Chateau. Sanitair moet even opgeknapt gemoderniseerd worden. Wel schoon!
Stayed 2 nights in Jul 2023

10/10 Excellent

Mads

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023