Ratings based on 1,456 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great location; Responsive staff

Posted Jul 4, 2015
The St. James Albany offers an enviable location, and was a perfect venue for accessing necessary business meetings. The staff was friendly and responsive, although shared communication could be improved as our group often had to repeat requests where a solution was believed already resolved. The rooms are nice, although at least one person in our party had an odd room. After our stay, a billing error was corrected after a few emails and a call.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

An elegant hotel with some problems.

Posted Jun 28, 2015
Pros: Elegant architecture and pretty garden
Cons: As above
Location: Tuileries gardens, L'Orangerie, Place de la Concorde. Shopping in the rue St Honore. Good metro communications
Reception staff very helpful. We had asked for a quiet room. When I reminded the desk of this, they changed our room to a new one, which was not particularly high standard, as it gave onto a small internal courtyard. Perhaps, then, not the hotel's fault as our original one may have been much better. However, when we complained of loud opera singing issuing from another room around this courtyard in the late evening, the staff appeared unable to prevent this. We found the chef much less helpful. In the evening, we asked for a potage and an omelette. Although the potage was on the room menu, he declined to produce it and the omelette was similarly rejected. Not very obliging. We went out for dinner. The design of the breakfast room leaves much to be designed. When full, food area becomes very crowded.
5 out of 5
Recommended
for Everyone
by A verified traveler from stockholm

Stort hotell mitt på Louvren

Posted Jun 23, 2015
Vackert, rent hotell mitt i Paris. Gångavstånd till flera sevärdheter men hotellets innergårdar erbjöd ändå ett lugn mitt i storstaden. Trevlig och effektiv personal!
5 out of 5
Recommended
for Everyone
by A verified traveler

perfect location

Posted Jun 9, 2015
Pros: the staff were very friendly
Cons: the elevators
Location: great location, very easy to attend many attractions and food venues
the hotel was great in location and service. the food, the staff and easy of access to many locations was great.
Comment from Hotel Management
Jun 11, 2015 by maud, Hotel Management
Dear Guest, Thank you for your review. Our central location in Paris is perfect and we are happy to read you had enjoyed it. Hope to See you again for your next visit in Paris. Maud Saulnier Director of guest services
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Perfect location for visiting Paris.

Posted Jun 3, 2015
Located in a convenient part of Paris close to all major attractions,the hotel offers a good city break setting close to the Metro links. Whilst the room had a mini bar, there are no Tea or Coffee making facilities in the room. Breakfast offered a reasonable choice but the cooked food was invariably little more than warm as was the water in the tea pot on a few occasions . Overall a comfortable stay in clean, friendly surroundings.
Comment from Hotel Management
Jun 11, 2015 by maud, Hotel Management
Dear Guest, Thank you for your review. We thank you for your feedback about our breakfast and courtesy tray. Guest satisfacty is our priority so thank you again. We hope to welcoming you back soon. Maud Saulnier Director of guest services.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and helpful ataff

Posted Jun 2, 2015
Great base to explore the city. Andre the concierge was really helpful. Decent sized room.
Comment from Hotel Management
Jun 4, 2015 by Maud, Hotel Management
Dear Guest, What a pleasure to read that Andre our concierge meet your expectations during your stay. We will be pleased to welcome you back whenever you plan to explore again the city of lights. Maud Saulnier Director of guest services
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 31, 2015
ホテルスタッフが皆親切で感じがよかったです、部屋に冷蔵庫がありきっちり冷えており便利でした。メトロもホテルの前にあり移動も簡単です。朝食も一度利用しました、中庭でも頂くことができます、清潔で快適にすごせました。初めてのパリを個人旅行で楽しめました。
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall Great Experience

Posted May 28, 2015
Nice hotel in an excellent location. We enjoyed our stay very much. The lobby is nice. The rooms are older but have been remodeled. A drawback was the internet; connectivity was inconsistant. But again, the location allowed us to walk to almost everything we wanted to see and do.
Comment from Hotel Management
Jun 1, 2015 by maud, Hotel Management
Dear Guest, We thank you for visiting us . Wi fi system will soon be upgraded so connectivity will be better. Hope to welcome you again in the future. Maud Saulnier Director of guest services
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Excellent location

Posted May 27, 2015
Pros: Staff, spa, location
Duty Desk staff was outstanding. Helpful, listened to my expectations and needs.
Comment from Hotel Management
Jun 1, 2015 by maud, Hotel Management
Dear Guest, Thank you for your review. We have also shared with the staff your kind and positive comments, It is the best incentive for them. With our warm regards Maud Saulnier Director of guest services
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockholm

Rekommenderas!

Posted May 26, 2015
Pros: Närheten till parken och metron. Det "storslagna" intrycket som lobby, sällskapsytor mm gav.
Location: Tuillerna ligger rakt över gatan och Louvren ligger nästgårds. Metron rakt över gatan tar dig smidigt vidare vart du vill i Paris.
Lugnt, bekvämt boende i stort mysigt vindsrum. Välfylld och smaklig frukostbuffé.